Stomatological Hospital 2019 year-end summary
XX year is the first year of our outpatient department. Under the correct leadership and strong support of the Longwan District Health Bureau, with the joint efforts of all employees, our hospital closely focuses on the purpose of running the “Science and Technology Hospital, Quality Liyuan”. Actively implement and implement the archives spirit of the Regional Bureau, continuously increase infrastructure construction, comprehensively improve medical quality and service quality, and achieve certain results in all work. Looking back at the work in the past year, there are four main points:
First, pay attention to equipment investment and vigorously improve service capabilities.
XX years is the "year of the opening" of our institute, and it is also the "year of development" of our hospital. In order to "build a brand, occupy the market, and take root" in Tianhe Town and the townships around the town, our hospital is under the leadership of the board of directors of the hospital. Adhere to the "high starting point, high standard, high grade" perspective and the concept of "occupying the market, laying the foundation, and operating at a low cost": First, vigorously strengthen equipment investment, we have invested heavily in the introduction of the Korean dental implant system, the Japanese root canal treatment system. , tooth washing white sandblasting dental system, low-radiation dental x-ray machine system, mobile phone anti-infection disinfection system, etc., continuously improve service capabilities; second, adhere to humane standards, carefully planned decoration clinic, we set up in our hospital The "three rooms and two districts", three rooms are special clinics, orthodontic rooms, comprehensive treatment rooms, and the second district is two leisure waiting areas, one of which is mainly TV and one is mainly newspapers and periodicals to suit the needs of different groups of people. To enable the general public to enjoy medical services in a comfortable and elegant environment.
Second, pay attention to quality management and eliminate cross-infection.
Our aim is "Medical safety is no small matter, the patient's interests are no small matter, so defects can be avoided." Medical quality management is our "lifeline". We first set up a leading team for medical safety management. The head of the department, Wang Zhongfu, is also the leader of the leading group, and is directly responsible for all aspects of medical safety in the hospital. Second, strictly implement the management standards for oral infections in Zhejiang Province, introduce an efficient mobile phone disinfection system, and vigorously strengthen the cleaning, disinfection and sterilization of medical devices. And medical waste recycling work, to effectively eliminate cross-infection, to ensure medical safety; Third, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imported blue anesthetics, with careful and meticulous operation, combined with meticulous treatment options, Weigh the pros and cons of each program, jointly develop the best treatment plan, and take the initiative to obtain the patient's informed consent at each step. Fourth, the affordable medical care, we are constantly increasing the cost of medical care, and constantly improve the quality of medical care and advanced equipment investment. In case we strictly enforce and low Provincial Price Bureau charges a non-profit medical institutions to charge, the most affordable prices directly benefit the people, praise of the people.
Third, pay attention to service connotation and establish excellent and good reputation.
"Service, tree word of mouth" is our goal. In daily outpatient work, we always adhere to the "people-oriented" concept and continuously improve the quality of service: we first, promote the "smile, welcome greetings, first question The service mode of "discharged to the hospital" changed the "I want to serve" to "I want to serve"; the second is to strictly implement the five activities, both "to have a voice, to answer, to have a voice, not to understand" In order to save the patient's waiting time, we have opened an appointment service on the Internet and on the telephone hotline to facilitate everyone's visit. The patient only accepts the first time in our hospital. After an examination and treatment, you can make an appointment for the next visit according to your convenience. Fourth, constantly improve the website management of the outpatient department, so that the majority of patients can consult the oral health information and understand the various information and doctors and diseases of the hospital. The communication between the five; at any time, pay attention to the clean, elegant and comfortable environment of the clinic, keep the window mirror static, and provide tea for the waiting patients and their families free of charge. .
Fourth, pay attention to contributing to the society and actively carry out social welfare activities.
In accordance with the characteristics of our hospital and the needs of the people, we constantly unite and organize the employees to join the social welfare cause, and give full play to the humanitarian spirit of the white angels to save the lives and help the wounded: First, the youth volunteer service team was established to participate in community health services in the form of organization. The second is to carry out the activities of “heavy lateness and warmth”. We regularly organize excellent medical staff to go to the elderly palace and the elderly apartments in the villages to carry out oral health examinations for the elderly and give free oral medical drugs. Third, organize youth. Volunteers went to the village, went door to door, offered free visits, follow-up activities and oral health education, and presented oral health care products. Fourth, actively participated in the “Charity Day Donation” event, and we donated money to the Wenchuan earthquake compatriots on various occasions. More than 3,000 yuan; the fifth is to actively carry out the "Love Tooth Day" activity. On September 20 this year, we organized 12 medical staff to go to the streets of Zhuangquan Village to carry out the clinic activities focusing on the oral health of the middle-aged and elderly people. People who check and measure blood pressure are scrambling and rushing, and I am at the event. It was presented to over 50 years old medicines and vouchers from 5 million yuan, payment of oral promotional materials more than 10,000 copies, the majority of the people of praise and recognition.
In short, reviewing the work in the past year, the foundations of our work have been newly developed, the measures have taken new initiatives, and the situation has made new breakthroughs. At the same time, we are also clearly aware that our work still exists. Many shortcomings, in the new year, we will work harder, enterprising, strive for truth-seeking and pragmatic work, and make new efforts for the construction of our strong hospital.
First, pay attention to equipment investment and vigorously improve service capabilities.
XX years is the "year of the opening" of our institute, and it is also the "year of development" of our hospital. In order to "build a brand, occupy the market, and take root" in Tianhe Town and the townships around the town, our hospital is under the leadership of the board of directors of the hospital. Adhere to the "high starting point, high standard, high grade" perspective and the concept of "occupying the market, laying the foundation, and operating at a low cost": First, vigorously strengthen equipment investment, we have invested heavily in the introduction of the Korean dental implant system, the Japanese root canal treatment system. , tooth washing white sandblasting dental system, low-radiation dental x-ray machine system, mobile phone anti-infection disinfection system, etc., continuously improve service capabilities; second, adhere to humane standards, carefully planned decoration clinic, we set up in our hospital The "three rooms and two districts", three rooms are special clinics, orthodontic rooms, comprehensive treatment rooms, and the second district is two leisure waiting areas, one of which is mainly TV and one is mainly newspapers and periodicals to suit the needs of different groups of people. To enable the general public to enjoy medical services in a comfortable and elegant environment.
Second, pay attention to quality management and eliminate cross-infection.
Our aim is "Medical safety is no small matter, the patient's interests are no small matter, so defects can be avoided." Medical quality management is our "lifeline". We first set up a leading team for medical safety management. The head of the department, Wang Zhongfu, is also the leader of the leading group, and is directly responsible for all aspects of medical safety in the hospital. Second, strictly implement the management standards for oral infections in Zhejiang Province, introduce an efficient mobile phone disinfection system, and vigorously strengthen the cleaning, disinfection and sterilization of medical devices. And medical waste recycling work, to effectively eliminate cross-infection, to ensure medical safety; Third, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imported blue anesthetics, with careful and meticulous operation, combined with meticulous treatment options, Weigh the pros and cons of each program, jointly develop the best treatment plan, and take the initiative to obtain the patient's informed consent at each step. Fourth, the affordable medical care, we are constantly increasing the cost of medical care, and constantly improve the quality of medical care and advanced equipment investment. In case we strictly enforce and low Provincial Price Bureau charges a non-profit medical institutions to charge, the most affordable prices directly benefit the people, praise of the people.
Third, pay attention to service connotation and establish excellent and good reputation.
"Service, tree word of mouth" is our goal. In daily outpatient work, we always adhere to the "people-oriented" concept and continuously improve the quality of service: we first, promote the "smile, welcome greetings, first question The service mode of "discharged to the hospital" changed the "I want to serve" to "I want to serve"; the second is to strictly implement the five activities, both "to have a voice, to answer, to have a voice, not to understand" In order to save the patient's waiting time, we have opened an appointment service on the Internet and on the telephone hotline to facilitate everyone's visit. The patient only accepts the first time in our hospital. After an examination and treatment, you can make an appointment for the next visit according to your convenience. Fourth, constantly improve the website management of the outpatient department, so that the majority of patients can consult the oral health information and understand the various information and doctors and diseases of the hospital. The communication between the five; at any time, pay attention to the clean, elegant and comfortable environment of the clinic, keep the window mirror static, and provide tea for the waiting patients and their families free of charge. .
Fourth, pay attention to contributing to the society and actively carry out social welfare activities.
In accordance with the characteristics of our hospital and the needs of the people, we constantly unite and organize the employees to join the social welfare cause, and give full play to the humanitarian spirit of the white angels to save the lives and help the wounded: First, the youth volunteer service team was established to participate in community health services in the form of organization. The second is to carry out the activities of “heavy lateness and warmth”. We regularly organize excellent medical staff to go to the elderly palace and the elderly apartments in the villages to carry out oral health examinations for the elderly and give free oral medical drugs. Third, organize youth. Volunteers went to the village, went door to door, offered free visits, follow-up activities and oral health education, and presented oral health care products. Fourth, actively participated in the “Charity Day Donation” event, and we donated money to the Wenchuan earthquake compatriots on various occasions. More than 3,000 yuan; the fifth is to actively carry out the "Love Tooth Day" activity. On September 20 this year, we organized 12 medical staff to go to the streets of Zhuangquan Village to carry out the clinic activities focusing on the oral health of the middle-aged and elderly people. People who check and measure blood pressure are scrambling and rushing, and I am at the event. It was presented to over 50 years old medicines and vouchers from 5 million yuan, payment of oral promotional materials more than 10,000 copies, the majority of the people of praise and recognition.
In short, reviewing the work in the past year, the foundations of our work have been newly developed, the measures have taken new initiatives, and the situation has made new breakthroughs. At the same time, we are also clearly aware that our work still exists. Many shortcomings, in the new year, we will work harder, enterprising, strive for truth-seeking and pragmatic work, and make new efforts for the construction of our strong hospital.
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