Property Management Center Quality Service Year of Excellence

First, the Mingde Building property service, conference services, garage services, security services as a quality service year demonstration service, strengthen internal management, take the lead in establishing a brand image. Every two months, we will open a high-quality service annual experience exchange meeting of the Property Management Center, promote exchange of advanced experience, learn from each other, and compare, learn, catch, help, and superb, sum up analysis and improvement, and comprehensively improve the quality of property management services.

Second, while learning from the experience of “quality service demonstration units”, all departments of the property management center have formulated the “Quality Service Year-to-Benefit Program”, which is announced to the service targets after the approval of the property management center, fulfilling the commitments and accepting supervision. Each department focuses on identifying a property service object as a demonstration point for quality service, building a brand, and improving the level of property services in a comprehensive manner. For example, the property management three departments actively contacted the kindergartens as the high-quality service targets in 2019. In February, they cleaned the hygiene corners of the kindergartens twice, and cooperated with them to do daily environmental sanitation work, which provided cleanliness for the healthy growth of children in kindergartens. Good conditions for hygiene.

Third, all departments are closely linked to the actual situation, fully mobilize the people, mobilize positive factors, use their brains, tap potential, actively carry out technological innovation, service innovation and management innovation, and do a good job of convenience, quality, and harmonious property, providing pioneering, Proactive property services provide strong property support for the development of the school. At the same time, through the improvement of the department's own market adaptability, do a good job in property services, expand the scope of services, go to the market, and move to the new district.

Fourth, strengthen political business learning, do a good job in vocational training, and carry out skill competitions. In his own position, he has a hard skill. On the basis of the training certificates obtained by the nine property management managers last year, each department carried out vocational training according to the plan. The center organized a property service job skill competition to promote the improvement of property service skills and service quality.

V. By revising the archives, strictly implementing the management archives and rewards and punishments system, strictly implementing the responsibility and accountability system for work responsibilities, and penalizing and penalizing the phenomenon that the files and work are out of line and the work responsibility rewards and punishments are unclear.

6. Strengthen the political and ideological work of employees. Managers and all employees must be good at political and ideological work, fully mobilize everyone's work enthusiasm, creativity, unity and meet challenges. At the same time, according to the performance of the work, the implementation of the last elimination system, or waiting for posts, learning, dismissal.

Seventh, the quality management meets the requirements of iso9001-XX standard. After the assessment, the internal quality index system of the property service is higher than 95%, and the customer satisfaction rate of the customer satisfaction survey is higher than 92%.

8. Organize management personnel to go out to study and study to improve property management capabilities and service levels.