Trading Co., Ltd. "Contractual Debt Observance" Application Information

Kuitun Xinhua Trading Co., Ltd. was established in the year and the registered capital is 10,000 yuan. The company is located in Urumqi West Road, covering an area of ​​square meters. It is a “Hafei” brand sales and maintenance service center built according to the standard, with vehicle sales, maintenance and repair. Spare parts supply, customer service system "four in one" function. The company also operates the sales of Hebei Zhongxing pickup trucks, cars, and other brands.

In just a few years, from a few people and a few broken houses to a new car sales company that has certain development funds, a car sales and maintenance, what is the Kuitun Xinhua commerce company? The answer is only one, that is "Integrity."

At the beginning of the company's establishment, manager Zhang Xinhua is deeply aware of the endless resources of the company's development. It is to continuously improve customer satisfaction, so that customers can feel the joy of the heart while receiving the service. The development of the company has a strong driving force. . He realized from the beginning that the company is facing a market that is increasingly open and increasingly competitive and a well-known foreign automobile brand. If you want to establish a firm foothold, you must be "sincere and honest." Amount."

Focus on information feedback to be targeted

The German public has a famous saying: "The first car of a family is recommended by the sales staff, but the second and third cars are recommended by the after-sales service personnel." Since the after-sales service has become an extension of sales, special stores It has become an important bridge for the majority of car owners to maintain people and cars. Adhering to the "four in one" business philosophy, relying on complete hardware facilities, rigorous training of high-quality employees and advanced management methods, Kuitun Xinhua Trading Co., Ltd. always provides customers with all-round perfect service. The company has repeatedly resorted to severe cold and hot summers to solve problems for customers. It has won unanimous praise from customers. Many customers have become Xinhua permanent customers when they purchase cars in Xinhua. They not only buy their own cars in Xinhua, but also introduce their friends and family to Xinhua. Come. A user of Dushanzi has purchased three cars from Xinhua Company since he purchased a Songhuajiang van in Xinhua. He said, "Whenever there is something wrong with my car, the company will fix it immediately. Buy a car at Kuitun Xinhua Company, rest assured!"

Adhere to continuous improvement to continue innovation

Managers of Kuitun Xinhua often emphasize: "Services must first understand their own service targets." To understand the client needs to pay attention to information feedback. Understand what the customer wants, what they want, and what they need to improve.

When some customers go to the company for repairs and maintenance, Xinhua Company has made a record for the problems that arise, and regularly checks the commonly used parts for urgent needs. Sometimes some customers need accessories that can't be bought in Xinjiang. The company would rather spend more shipping and even express mail, and will also purchase goods for customers during the commitment period. Xinhua never ignores the problems raised by customers, but seriously tries to solve the problems and make every Xinhua user satisfied. "The urgency of the customer, thinking of what the customer thinks" is the foundation of Xinhua people. It is by relying on the quota, Xinhua has won a batch of repeat customers.

Improve the content of the contract and conscientiously perform the contract

In the internal management, the company has always insisted on strictness. With the continuous expansion of business volume this year, how to ensure that the quality of service does not fall is in the face of managers, while maintaining high business growth and near-saturated workloads. The company first organized management personnel and business personnel to study the "Contract Law", emphasizing the importance of complying with the contract, and improving the ability and standard of signing the contract according to law. The requirements are as follows: the contract content is specific, the terms are clear, and the procedures are complete. The responsibility is clear and the fulfillment rate of the contract is guaranteed. Since the company attaches importance to the importance of the contract in the economic work of the enterprise, Xinhua Company has taken an initiative in fulfilling its aspects. Since the establishment of the company, the contract fulfillment rate has no contractual dispute. As a special repair station for the "four in one", Xinhua always adheres to the contract and handles the after-sales service. The company specially sets the reception staff so that each customer can get the proper courtesy in the first time, and effectively urge the maintenance staff to regulate the operation of Songhua River, the real-time monitoring of their service attitude, and the customers who complain. The communication can be carried out in the first time to solve the complaint in the germination state as much as possible. Since the establishment of the company maintenance station, the complaint rate of the after-sales maintenance terminal at the Hafei factory has been ““.

After four years of exploration, the managers of Kuitun Xinhua Trading Co., Ltd. know that we are aiming at customer satisfaction, taking information feedback as a breakthrough, adhering to the viewpoint of continuous improvement, and promoting continuous innovation within the company, so as to drive the continuous improvement of customer satisfaction. A good way to maintain its competitive advantage, "heavy contract, compliance" is the eternal theme of Kuitun Xinhua Trading Co., Ltd.