Communication company observing contract heavy amount of application materials

China Unicom Co., Ltd. ×× Branch was established at the end of 1999. The company is a sole proprietorship branch with a registered capital of 500,000 yuan. Since the establishment of the company, under the correct leadership of the provincial branch, through the efforts of all employees and the support of all sectors of society, the company has achieved rapid development. As of XX, the company has 117 professional and technical personnel, built more than 2,600 kilometers of optical cable trunk lines, and built two mobile communication networks, gsm and cdma. The cdma network adopts the internationally leading cdma1x technology, with a switch capacity of 110,000 gates and 250 base stations; the gsm network switch has a capacity of 163,000 gates and 240 base stations. It has built a world-leading unified multi-service network platform and launched various services such as mobile communication, long-distance telephone, internet, data communication, and radio paging.

At the same time of rapid development of telecom business, China Unicom Co., Ltd. always adheres to the customer-oriented principle, adheres to the service concept of “customer first, service with heart”, strengthens “customer lead” and “service leading”, and makes enterprise service standards and services. The quality has been rapidly improved, and spiritual civilization construction has also achieved fruitful results. Since its establishment, the company has adhered to the principle of honesty and trustworthiness, and the principle of honesty and trustworthiness, which regards honest management as the foundation of the enterprise and the foundation of the industry. In the past few years, the company has established a good social reputation by cultivating a culture of honest service, which has effectively promoted the rapid development of the company. In XX and XX years, it was rated as “Contracted by Contract” by the Jingzhou Municipal People's Government. In XX, it was rated as “Contracted by Contract” by the Provincial Administration for Industry and Commerce and the Provincial Enterprise Credit Promotion Association. In XX, it was awarded the title of “A-level taxpayer” quota of XX-XX of Jingzhou State Taxation Bureau. In our daily work, we have seized the following aspects:

First, establish a sound integrity service management system, pay attention to contract management

In order to integrate the integrity service management into the daily business behavior and development strategy of the enterprise, and to manage the contract more effectively, the company has established a sound contract management organization and is equipped with a full-time part-time contract administrator. It has successively issued the "Notice on Printing and Implementing the Regulations for the Administration of Contracts", the "Notice on Printing and Supplementing the Supplementary Provisions for the Implementation of the Contract Management Regulations" and the "China Unicom Jingzhou Branch Economic Contract Management Measures" and other management systems. Signing and review of contracts, contract transfer, operation and feedback, contract performance, contract change and cancellation, guarantee, contract special seal, contract text, power of attorney, contract establishment, registration and statistical analysis, contract file management The contract management assessment rewards and punishments, settlement of disputes, etc. make specific provisions, clear the manager's job responsibilities, work procedures, so that managers have rules to follow, there are laws to rely on.

Second, strengthen training and strengthen the sense of integrity

Business leaders take the lead and organize relevant personnel to learn and master the knowledge of contract laws and regulations, and pay attention to the use of contract means to improve and improve the management level and economic benefits.

Third, eliminate the overlord contract, safeguard customer rights

×× Unicom has always been based on the interests of customers, always puts the interests of customers first, actively protects the rights and interests of customers, and adjusts the business according to customer needs at any time. We take the initiative to provide more than 20 service agreements and service terms. Amend, cancel and modify a number of suspected overlord terms, and at the same time clearly mark the price of the telecommunications business, to achieve market fairness and integrity.

4. It is possible to provide information such as the contract signing rate, performance, performance rate, contract dispute rate, etc., which can reflect the status of the enterprise, to the administrative department for industry and commerce, etc., as required.

5. In the daily work, if we adopt the format clause in the contract used, we will take the initiative to go to the industrial and commercial department for the record in accordance with the regulations. Up to the China Unicom headquarters, we attach great importance to the contract management work, and regard it as an important part of the company management. Unremitting. In XX, the Ministry of Legal Affairs specially organized the revision and improvement of China Unicom's previous contract model to make it more standardized.

6. The company can enter into a contract that meets the requirements of national laws, regulations, and rules. There is no record of administrative penalties for violations of industrial and commercial administration or other relevant laws and regulations. There is no default on construction costs and employee wages, and there is no other dishonesty or fraud.

7. In the process of fulfilling the contract, we can abide by the principle of good faith. Enterprises can abide by laws and regulations in production and operation activities

8. Our company's services are in line with relevant state regulations, and the economic and social benefits of the company are good.

In response to customer needs, with the basic requirements of “three-tone service, smile service, standing service, and Mandarin service”, our company has taken the lead in launching seven “Sunshine Commitment Service” activities for the society among XX telecom operators.

Namely: First, convenient and convenient service. The second is a full-time shopping guide service. The third is the vip green channel service. The fourth is to understand the consumer service. The fifth is the customer return visit service. Six is ​​the fast line service. Seven is the complaint limited time processing service.

Through Sunshine Commitment Service, we are facing the market and facing customers, starting from solving the "difficulties" and "hot spots" reflected by customers, earnestly accepting the supervision of the society and customers, and treating both the hardware and software specimens, which has effectively promoted the improvement of our service standards. .

China Unicom Co., Ltd. XX Branch has always adhered to the "all for customer satisfaction" purpose, to provide consumers with "accurate, rapid, safe and convenient" communication services, in the future establishment work will continue to guard against arrogance Continue to work harder, strive for greater glory, promote the establishment of work to a new height, and create a safe consumer environment for consumers.