CDC soft environment construction supervision and rectification work implementation plan

In order to further carry out the activities of studying and practicing the scientific concept of development, and further promoting the construction of soft environment and institutional style, the Municipal CDC shall, in accordance with the spirit of the leadership of the Municipal Party Committee and the work requirements of the Party Committee of the Health Bureau, be organized in accordance with the municipal soft environment and the organization of the work style, and in conjunction with the Health Bureau. The program of “strengthening the construction of medical ethics, improving service quality, building a harmonious relationship between doctors and patients” and “learning and practicing scientific development concept to strengthen the establishment of medical ethics and medical development, four selection activities”:

I. Event arrangement

According to the requirements of the “Measures for the Long-term Management of Soft Environment and Institutional Style Construction in Manzhouli City”, the supervision and rectification activities of soft environment construction are carried out in three stages.

Self-checking and self-correcting stage

According to the "Notice on the Construction of Soft Environment and Institutional Work Style in the City in 2019" and the opinions and suggestions put forward by the general public on the unit, in conjunction with the actual situation, through the symposium held by patients and their families, service targets, representatives of the people, and social supervisors, Questionnaires, individual interviews, visits, etc., solicited opinions and found insufficient. In-depth investigation of the problems in the soft environment and the style of work: a check on the function and responsibilities of the implementation of good or bad, whether to do their due diligence around scientific development; second check the efficiency of the work is not high, whether there is a phenomenon of pushing and smashing and eating cards; The three-check service attitude is good, whether there is a phenomenon that the door is difficult to enter, the face is ugly, the words are difficult to hear, and the things are difficult to do; four check the service behavior norms, whether there are problems of chaos, decomposing charges, disguised charges; Public injustice, whether there are problems of discrimination, martyrdom, and pressure on the grassroots; six questions about the lack of discipline in discipline, whether there is a problem of slack discipline and laziness in work; seven investigations of honesty and self-discipline are not strict, and whether work exists in power, private, and private And other issues; eight check the public to reflect and report problems that do not check, regardless of, do not ask.

Rectification and improvement stage

In response to the problems of self-examination and self-correction and the opinions and suggestions for soliciting, we will conduct serious investigations, formulate specific rectification plans, and do our best to make rectification work. The first is to deeply analyze the reasons for formulating the work plan for rectification. Find out the problems existing in the activities of the "Civil Appraisers" in 2019, and study and formulate practical and feasible rectification plans. When formulating the rectification plan, the rectification target shall be refined and decomposed, the rectification department shall be clearly defined, the time limit for rectification shall be determined, and the person responsible for rectification shall be implemented. For those problems that reflect strong problems, they should be resolved immediately, and if they cannot be completely solved at one time, the timetable for rectification and specific measures will be proposed. Second, strengthen institutional development and improve supervision and control mechanisms. We must resolutely implement the existing system, and truly implement the specific actions, and further establish and improve the system of first-in-charge responsibility, time-limited system, one-time notification system, post responsibility system, and service commitment system, and further strengthen the construction of soft environment. Implementation of the system of employment, attendance and registration, and information reporting system. The third is to strengthen education and correct service attitude. Taking the construction service unit as the carrier, the "Regulations on the Inner Party Supervision of the Communist Party of China" and the "Administrative Licensing Law" as the main contents, carry out education and training for the staff of the unit, strengthen the service concept for the people, and further enhance the sense of responsibility and mission of building a soft environment. Feeling and consciousness. The fourth is to deepen the openness of government affairs and accept social supervision. The Center's job responsibilities, service standards, procedures, supervision channels, service commitments, major issues, and handling results are all disclosed to the public, improving the transparency of the work, opening a hotline for supervision and complaints, and soliciting opinions from the clients. The fifth is to increase incentives and punishments and improve the reward and punishment mechanism. Reward and give typical propaganda for strong work ability, high service awareness, and good service according to law. People and things that have concentrated opinions, strong opinions, clear facts, bad circumstances, and seriously affect the soft environment must be severely punished and the relevant leaders and related personnel responsible should be strictly investigated.

Summary improvement phase

According to the deficiencies and existing problems of the self-examination and self-examination, the implementation of the rectification measures is carefully summarized. On the basis of consolidating achievements, summing up experience and deficiencies, we will make arrangements for the next step, determine the key points of work, do a good job of work, and promote the deepening of the soft environment work in the city. Strive to improve in the following aspects: First, through the investigation of problems and supervision and rectification, correct the existence of individual leaders and staff that the improvement of the soft environment is "virtual work", "slow work", optimize the soft environment It is the misunderstanding that "the decentralization makes profits, relax management", "the soft environment is good, my rights are small, the interests are gone, and the self-worth can't be reflected." Second, it is necessary to focus on improving administrative efficiency and service levels, and improving in accordance with the administration of law and according to regulations. Third, leading cadres must effectively change their style of work, work hard, deploy tasks personally, personally formulate measures, personally supervise inspections, personally solve problems, personally supervise cases, and effectively correct "the door is difficult to enter, the face is ugly, the words are difficult to hear, and things are difficult" Waiting for the style of the door. The branch shall form a written summary report on the rectification situation before June 30 and report it to the Party Committee Office of the Municipal Health Bureau.

Meeting the supervision and inspection stage

The party committee of the Health Bureau will be inspected and supervised by the CDC.

Second, the specific requirements

Actively carry out activities to study and practice the scientific development concept, guide the majority of party members and people to compete for professional ethics, strive for a harmonious environment, further standardize professional behavior, and bring the central service attitude, service quality and work level to a new level; The satisfaction rate has been further improved; the unhealthy trend that harms the interests of the people has been corrected, creating a good environment for the development of disease control.

Strengthen leadership and organize

The central leadership team and all cadres and people should organize and carry out the study and practice of the scientific development concept as the theme of "strengthening medical ethics, improving service quality, and building a harmonious relationship between doctors and patients" as an important part of implementing the scientific development concept and building a harmonious society. Be included in the important agenda, carefully plan and carefully deploy. It is necessary to carry out the study and practice activities and the “Implementation of the medical evaluation system, improve the quality of services, improve the quality of medical care, and improve the satisfaction rate of the people” carried out by the Hulunbeier Health Bureau and the “Study and Practice of Scientific Development Views Strengthened by the Health Bureau of the Municipality” "Building six creations, four selection activities", soft environment construction, construction of the wind, hospital management year, correcting the unhealthy trend, and managing commercial bribery are all organically combined to form a scientific operation, co-management, coordination, and overall promotion. Work pattern. To achieve activities, there are plans, advances, measures, and management systems to ensure that activities are carried out in a solid manner.

Carry out various forms of educational activities

It is necessary to carry out the various forms of professional ethics education activities with the theme of “strengthening medical ethics, improving service quality, and building a harmonious relationship between doctors and patients”. Through lectures, demonstrations of advanced figures of demonstrative figures, warning education, speeches, knowledge contests and other forms, the professional ethics of disease control workers will be improved, and the advanced activities of “strengthening the six creations and four selections of medical ethics construction” will be established. Typically, through typical demonstrations, we will promote the righteousness, establish a new style of the industry, and promote the in-depth development of the activities.

Establish and improve the supervision system

In accordance with the unified requirements of the Party Committee of the Health Bureau, establish and improve the medical ethics evaluation files of the staff of the CDC. We will conscientiously implement the effective system of open government affairs, one-on-two responsibilities, medical ethics and medical records, and strictly implement the provisions of Manchuria as a long-term management assessment method for soft environment and institutional style, and strive to form a set of effective ones. Supervise constraints and assessment system.

Smooth supervision of complaint channels

1. Actively carry out the activities of “opening the door and rectifying the wind”, soliciting opinions from all quarters, focusing on rectifying outstanding problems that the people are not satisfied with, and avoid losing faith in the people because of formalism and passing through the scene. The branch should unblock the channels of public appeal and announce the report phone.

2. Proactively contact the “Hotline Hotline” program to make the center's functional responsibilities and policies and regulations and how to change the work style, improve service quality, shorten the service process, and improve service attitude. Propaganda, let the people understand in depth, in order to supervise.

City Soft Environment and Office Work Style Construction Leading Group Office Complaint Reporting Telephone: 6262123, 6262284; Municipal Health Bureau Complaint Reporting Telephone: 6262941; City CDC Complaint Reporting Telephone 2811500, 2811200.