Latest Property Management Internship Report

This article directory 1 Property Management Internship Report 2 Property Management Internship Report 3 Property Management Internship Report Part 1: Property Management Internship Report

Looking back on the internship life, I feel deeply and have a good harvest, which has enabled me to better understand and understand the property management industry. The country is prosperous, the people's material life is rich, the spiritual needs are getting higher and higher, and the improvement of the quality of life in the community is imperative. As a community service provider and manager, the property management company has a heavy responsibility! Under the enthusiastic explanation and guidance of the staff of the management office, I actively asked about the work related to property management, and compared the theoretical knowledge of property management learned in books with the actual work. Use theoretical knowledge to deepen the understanding of practical work, verify the property management theory learned by practice, and explore the nature and laws of property management. Through the internship, I have a deeper emotional and rational understanding of the property management work.

The Jinxiu Jiangnan Management Office of our internship belongs to Wanxia Residence Co., Ltd. and is affiliated to Pengji Group. At present, the company has more than 5,000 employees, including more than 1,000 employees with intermediate and senior titles and bachelor degree or above. The property has complete types of business, and its business covers more than 30 large and medium-sized cities in Shenzhen, Zhuhai, Beijing and Zheng. It is Shenzhen. A leading company in large property management companies. Jinxiu Jiangnan Community is one of the property management projects under its jurisdiction. Jinxiu Jiangnan Community is located in the out-of-print block of Minzhi Street in Longhua Town. It covers an area of ​​210,000 square meters and has a total construction area of ​​about 420,000 square meters. It is a large-scale living community with Chinese traditional gardens as its background. It is well-planned and well-equipped. The environment, rich and colorful community cultural life, creates a noble, warm and peaceful living environment and mature community quality. There are 3,229 households in the community, and the multi-storey houses are all courtyard-style design. There are courtyard doors, pavilions, chess and stone tables. The name of the courtyard is named after the plant variety in the hospital. The courtyard is based on the historical allusions of the Jiangnan region of China, and the perfect expression of the national elements such as sculptures, pavilions, pavilions and other pavilions, integrating the features of the Jiangnan gardens with exquisite scenery and moving landscapes. Inherit and reflect the essence of the living culture of Jiangnan people. The garden water system consists of five major water systems: the lotus pond moonlight, the Huagang Guanyu, the second spring reflecting the moon, the Feiquan waterfall, and the sunshine pool landscape. The management office is divided into five major departments, including the General Affairs Department, Customer Service Department, Maintenance Department, and Cleaning Department.

During the internship, I read more, asked more, and observed more. I had a better understanding of the development of the property management work of the Jinxiu Jiangnan Management Office, and analyzed the characteristics, methods, and operational rules of the management office. The following is the internship experience in Jinxiu Jiangnan.

First, enrich the community culture and build a harmonious and civilized community.

The management office is in the relationship management relationship with the owners, in order to promote harmonious neighborhood relations and enrich the cultural life of the community residents. Through the internship, the staff learned that the management department always adheres to the quality policy of “customer-centered, continuous improvement of our services” and wins the market with excellent service and management quality. Let every staff of Wanxia establish: "We have to think of the customer, we have to think of what the customer did not expect, the customer thinks and did not expect, as long as we can do it, we must do our best.

Dedicated to the customer, try our best to satisfy the customer. The concept of community culture development is formulated at the beginning of each year. It is organized and implemented according to the plan. The management department collects cultural resources from the customer service department, such as: community talented owner information, group cooperation, and excavation training of internal art employees. Major festivals, according to the different ages, different hobbies and interests, different levels, etc. of the residents living in the community, carry out daily community activities and theme activities in a targeted manner. For example, “March 8 Women's Day, carry out talent show activities; The "May 4th" Youth Day organized a community basketball game, "Six Day" Children's Day, and the kindergarten activities to carry out game activities; in December, held a community sports meeting... Through various various interactive activities, the company and the owners were strengthened. The communication between the owner and the owner creates a harmonious customer relationship, closes the distance between the property and the owner, enhances the cohesiveness of the owner, and creates a strong community atmosphere and a harmonious and harmonious living ring mirror. 2. Professional and standardized management ,Improve economic efficiency.

Wanxia Property Company started early and achieved remarkable results. It adhered to the business strategy of “one industry and multiple operations” and has formed a business development pattern of “taking property management as the leading and professional engineering as the supporting”. The company's Wanxia Environmental Service Co., Ltd., Wanxia Landscaping Branch, Wanxia Elevator Engineering Branch, Wanxia Electromechanical Branch, and Wanxia Window Branch provide professional property management services. In order to integrate resources, the Jinxiu Jiangnan Management Office outsourced the environment, greening, elevators and electromechanical to the professional companies affiliated to Wanxia, ​​which increased efficiency and saved operating costs. This kind of property management model is also the development direction of property management in the future.

Third, exquisite management, careful service, customer satisfaction.

The community living environment is the most concerned by the owners. The cleaning department of the Jinjiang Jiangnan Management Office has developed detailed work plans and operational procedures. The household garbage is transported in sub-packages, and the cleaning supervisor is set to conduct full-time inspections on the environmental sanitation of the community, supervising the outsourcing party, and ensuring that the community environment is clean. Environmental greening and killing should be carried out by professional companies. Each work has a detailed work schedule. For example, the cleaning of the elevator must be cleaned without affecting the normal use of the owner, and the monitor should be inspected and supervised. In the summer typhoon and heavy rain seasons, emergency measures must be taken for the first time to receive early warning information: check the roof, water pipes, floor drains, and keep the water pipes unblocked; check the owner's balcony for items with safety hazards, and promptly notify the owners to move to safety zones, and Do a good job of registration; remind me of the resurgence in the rainy season, put a reminder on the public information column of the community, and ask your staff to use a dry mop or rag when cleaning. In response to the climatic characteristics of the typhoon and rain in Shenzhen, the company has caused the leakage of doors and windows. The company has used the self-developed super anti-leakage doors and windows in high-rise buildings, which has achieved good results and is well received by developers and owners. This meticulous and omnipresent service has improved service efficiency, improved owner satisfaction, improved the level of property management services and service quality, and ultimately enhanced the company's core competitiveness in the fierce market competition.

Fourth, the leadership is good, the aspirations are high, and the first in the country.

The management of their company is deeply cherished with ideals and beliefs, and holds the banner of “creating a national first-class property management enterprise with sustainable development”. With professional technology, professional ability and dedication, “stable operation and moderate development; The work idea of ​​“empty name, but seeking performance” is committed to creating a happy life of “a million buildings in Guangsha and a happy home” for millions of homeowners across the country. They step by step from winter to spring, step by step from one victory to another, all the way to flowers, glory and stars, the brand is famous throughout the country, creating countless national first in the property management industry. Fifth, integrate human resources, improve the overall quality of employees, and build a good image of the company.

During the internship, I learned from the staff that the management office not only strictly controls the recruitment of employees, but also pays more attention to the on-the-job and on-the-job training. They attach great importance to the training of newly recruited employees before they go to work, so that employees can pay attention to the basic situation and work of the community, and reduce blindness. They advocate that "talent is the foundation of Wansha, human capital is the first of Wansha. One capital.” Every employee strives to be a “learning and innovative” employee. The team has formed a positive competitive atmosphere that is better than learning to help. Most of their managers are selected from grassroots employees. Actually hired a job. Thereby, the personal quality of employees can be improved, the management service level and management efficiency of the management office can be improved, and a good corporate image is established.

They encourage employees to learn for life and continue to add value, and strive to create a good learning and growth environment and education and training opportunities for employees. They believe that providing employees with market-competitive treatment is not an increase in the cost of the company, but an investment to win the market! So they can retain talents and attract more talents; so they have achieved impressive results: China National Excellent Property Management Model Unit, “China Excellent Property Management Enterprise”, “China Enterprise Credit AAA Unit”, “National Quality Integrity Service Demonstration Enterprise”, “National Property Management Training Demonstration Unit”, “National Civilization Service Demonstration Window” "National Youth Civilization", "National Spiritual Civilization Creation Activity Demonstration Site", "Merlin Village is the best place to live in the world", these are the crystallization of their wisdom, the harvest!

Of course, there are some shortcomings in the property management of Wanxia Residence. As a low-profit service industry, property management is facing increasing labor costs, and the increase in property management fees is difficult. This is the biggest problem currently facing it. The community is developed by Pengji Group, which is owned by the company. It can rely on the support of real estate, but this does not solve the fundamental problem. I think that we can make full use of other resources to generate income for the company and reduce losses to the greatest extent. It can be thought of some other practices such as housing agency, advertising space rental, housekeeping, and other special services, which can be a source of income for enterprises.

Through internships, I realized that to do a good job in property management, we must pay attention to the study of the theory of property management theory, and more importantly, the combination of practice and theory. Property management is a service industry. The products it provides are intangible, an all-round, multi-functional management, and an ordinary, trivial service. Therefore, in the actual work of property management, we must always keep in mind that property management is no small matter, centered on the needs of the owners, and everything starts from the needs of the owners, and establishes "want to think of the owners, the urgent needs of the owners, and the needs of the owners" Service tenet, continuous learning, continuous innovation, advancing with the times, providing owners with a clean, beautiful, safe, warm and comfortable living environment, creating a new milestone in property management for building a harmonious society. I firmly believe that Wanxia Residence will be full of confidence, rushing forward, and sailing in the sea. As always, adhering to the spirit of the "National Famous Brand Enterprise" experts, professional quality, dedicated feelings, and thousands of customers will never give up and help each other. Coexistence and commonality, creating ideal habitats, building a harmonious home, and sharing a rich life.

Part 2: Property Management Internship Report

I. Overview of the internship unit

Tangshan Hongda Property Management Co., Ltd. was established in 1999 with a registered capital of 500,000 yuan and has the national qualification of property management. It is a subsidiary company of Tangshan Hongda Real Estate Development Co., Ltd.

Tangshan Hongda Real Estate Development Co., Ltd. is one of the largest real estate development and investment enterprises in Tangshan City. The company has a registered capital of 20 million yuan and assets of 212 million yuan. It has national qualifications for comprehensive development of real estate and other infrastructure. Since its establishment, the company has successively developed and completed many commercial, civil or comprehensive projects such as Tanggang High-rise, Yuhua Annex, Yufeng Building, Yihe Building, Sunshine Building, Lujin Garden, Tangren Living, and Fenghua Times. Over the years, the company has been adhering to the development guiding ideology of “One Hundred Years of Plan, Quality First, Repaying the Society, Serving the People”, advocated the development concept of “humanism”, implemented brand strategy, and won unswerving reputation in the society. The company won the honor of “advanced unit” in the province and city.

The Tang people living in my community was built and put into use in 2006. It is located on the south side of Xiangyun Road, west of Weiguo North Road, east of Huayan North Road and Jianshe Road, surrounded by North China Coal Medical College, Tangshan College, Hebei. Colleges and universities, such as the University of Science and Technology, have convenient transportation and are close to shopping venues such as RT-Mart. The district consists of five small-story high-rise residential buildings, each with 9 floors with elevators, with a total area of ​​about 40,000 square meters, cast-in-place reinforced concrete shear wall structure, and parking spaces in underground parking garages account for 60% of the total number of residential buildings. Designed by China Construction Planning and Design Institute, construction of Tangshan Construction Group. The environment in the small area is elegant, there is a large fitness square in the park, and there are a lot of fitness equipment, which provides a place for the owner's leisure and entertainment.

The community is a smart and fully enclosed management community. There are eight security systems inside the community, and there are security 24-hour station patrols. The community belongs to the high-end community, and its property fee is 1.65 yuan per square meter per month, but the company only charges 1.5 yuan.

Tangshan Hongda Property Management Co., Ltd. - Tangren Life Management Office has three departments: the manager's office, the comprehensive department and the monitoring room. The corresponding staff are equipped according to the needs of each department.

Second, the internship content

During the internship of Tangshan Hongda Property Management Co., Ltd., I had a certain understanding of the work of various positions in the property company, and I personally carried out the practice.

In the first week, the manager arranged me to be familiar with the company's situation and various rules and regulations, to understand the overall situation of the Tang people's living quarters, and the work of various departments. Through communication with colleagues and visits to the community, the company and the entire community have a comprehensive understanding. In the second week, the manager assigned me some simple tasks, mainly to assist other colleagues in the work, such as: sorting out the information, posting some notices, rules and regulations, etc., helping the house manager to contact the maintenance master, and helping the monitor to monitor the situation of the community in the monitoring room. . In the third week, the manager arranged for me to answer the phone and asked me to make a record and report the situation to the general department or manager in time. At the same time, the manager also taught me how to communicate with the owner, how to solve some problems, and so on. From the fourth to the sixth week, I was assigned to various departments to understand the specific work of each position. I went to the monitoring room, the security team, the cleaning department, the maintenance department, and the greening department. In the monitoring room, I learned about the various intelligent devices in our community. At the same time, I got to know the eight systems installed in the community, and I got a new understanding of intelligent management through the study in the monitoring room. In the security team, the cleaning department, and the greening department, they learned the specific duties and work contents of each position. The most interesting thing in the maintenance department is to go to the owner to repair things every day, so that the knowledge of many equipment and facilities learned in the class is used in real life. The maintenance master will also regularly inspect, maintain and maintain various equipment and facilities in the community.

In short, during this internship, I have been exposed to a lot of things and learned a lot of things. For the first time, I really felt the bitterness and joy in the work of the property. Many things encountered in property management work are small and cumbersome, but everything needs to be treated seriously. Any small omission will make small things a big deal.

Third, the internship harvest

Through more than one month of internship at the property company, I realized that to do a good job in property management, we must pay attention to the study of the theory of property management theory, and more importantly, the combination of practice and theory. As a low-profit service industry, property management provides intangible services. Property management is an all-round and multi-functional management. It is also an ordinary, trivial and hard service work. Therefore, in the actual work of property management, we must always keep in mind that property management is no small matter, centered on the needs of the owners, and everything starts from the needs of the owners, and establishes "want to think of the owners, the urgent needs of the owners, and the needs of the owners" Service tenet, continuous learning, continuous innovation, advancing with the times, providing owners with a clean, beautiful, safe, warm and comfortable living environment.

During the internship of the property company, I was exposed to various tasks in property management and personally practiced it with the help of my colleagues. In this process, I learned the specific business knowledge in the property management work, enriched the professional knowledge I have learned, and laid the foundation for future work. During the internship, I also realized the advantages of HTC Property. This is inseparable from the spirit of HTC people's hard work, innovation, advancing with the times and dare to challenge. From this we can think of the property as a sunrise industry in the 21st century. What is needed is not this spirit!

During the internship process of the property company, I also learned a lot of knowledge of intelligent management. The theoretical knowledge in the textbook has been well practiced, such as: security intercom system, entrance and exit control system, parking garage management system, television Monitoring system, anti-theft alarm system and patrol system, etc., the use of intelligent building equipment has greatly enhanced the security in the community and improved the quality of property security management.

IV. Internship experience and suggestions

(1) Internship experience

1. Through internships, I realized that property service companies should enhance their core competitiveness by cultivating their core expertise and creating distinctive services.

Property service companies can use the Internet, e-commerce, and technology to improve property management and service quality, and effectively develop, integrate, and utilize customer resources. The Management Office fully advocates the "one-stop service" and "best security" features of the management services. Thereby, the efficient management operation is realized, the rush of the owner is solved, a meticulous and ubiquitous service is created, the service efficiency is improved, the satisfaction of the owner is improved, the level of the property management service and the service quality are improved, and finally the improvement is achieved. The company's core competitiveness in the fierce market competition.

2. It is necessary to strengthen communication and communication between property service companies and owners.

The property service enterprise can set up a living service center in the community, open a customer service hotline, and carry out daily community activities and theme activities according to the different ages, different hobbies and interests, different levels of the owners living in the community. . Through various kinds of interactive activities, the communication between the property service enterprises and the owners, owners and owners will be strengthened to create a strong community atmosphere and a good living environment.

3. Property service companies should pay attention to the daily management of equipment.

For equipment management, it is necessary to establish equipment cards, conduct daily inspections and inspections of equipment, conduct regular inspections, maintenance, repairs, and cleanings, and carefully make records, and find problems in a timely manner.

4. Property service companies must establish a sound security team.

The security management department's security management has set up patrol posts, monitoring posts, command posts, and close links between posts and posts, and implements 24-hour security for the community. Establish and improve various public security management rules and regulations, and provide newly recruited security personnel with basic knowledge and operational skills training for pre-job positions, focusing on post image, courtesy and emergency handling capabilities. Strengthen their service awareness and establish the service responsibility of “friendship and majesty coexistence, service and security and presence”. Security personnel should also provide various services for the owners in addition to public security management.

(2) Problems and suggestions in the management of property management

1. Problems in property management

(1) Internal management is not standardized. Due to the unclear division of labor, the system is not sound enough, some stylized and standardized work processes are lacking, and its management is not fine enough. In addition, there are many problems involved in property management, and most of the energy is put into dealing with various relationships, such as: The relationship with the group company, the relationship with the administrative department, the relationship with the owner, etc., handling these relationships is conducive to their own development, but it ignores the internal management, so it will also affect the normal operation of property management. ,

(2) The rights and responsibilities are unknown. This is the main obstacle affecting the development of property service companies. It includes two aspects: on the one hand, between the property offices and the head office. Due to the special nature of our company's property management, the property management in each place was prepared by the head office as a developer. Most of the property management personnel were staffed by the group companies from various positions, which led to the construction. Inconsistent with the management, the intangible increases the difficulty of property management. Although this situation of building a family has brought certain benefits to property management, for example, some housing maintenance problems and equipment and facilities problems can be resolved through negotiation. But more is to make property management work impossible. Many problems require layer-by-layer approval, resulting in long-term management, affecting the quality of property management services and the healthy development of property management companies. On the other hand, the rights and responsibilities between the various property management offices and positions are unclear, the division of duties is unreasonable, and the staffing is unscientific, resulting in inefficient work and surplus of personnel, so that some work cannot be completed normally, quickly and effectively. Affected the improvement of service levels.

(3) Lack of professional management personnel. Due to the relative lack of professional knowledge of property service companies, most of them are engaged in property management in the middle. Although the experience is relatively rich, they lack systematic theoretical knowledge. And because of problems, funds and other issues, companies rarely introduce professional management personnel, which leads to poor service awareness and lack of conceptual innovation, making property management difficult to enter the track of sound development.

2. Suggestions for improving the status quo of property service companies

(1) Clear powers and responsibilities. If a property service company wants to take the brand road, it must develop independently, clarify the relationship with the head office, distinguish the boundaries of responsibility, enjoy the right to carry out various tasks independently, and assume its responsibility as a property service company. In addition, each property office should also strengthen its own management, rationally divide departments, scientifically arrange positions, standardize the responsibilities of various departments, and achieve "all things are done, everything is managed", and the duties and rights of employees in various departments are clarified.

(2) Establish and improve rules and regulations. A successful enterprise must have a set of rules and regulations that are scientific, reasonable, and suitable for the characteristics of the company to regulate the behavior of employees. To establish your own property brand, you must use sound rules and regulations as a guarantee. This includes the establishment of a set of necessary systems such as quality assurance system, fee management system, financial system, and job evaluation system. It should also include a series of stylized procedures such as property management service workflow, complaint acceptance program, maintenance and repair program, and emergency handling program. Specification. Only by perfecting these rules and regulations and actively implementing them can we build a successful enterprise and establish our own property brand.

(3) Improve the property management environment. To improve the management environment, we must straighten out the relationship between various parties so that all departments can coordinate and cooperate. Reduce spending on unnecessary links and use it to improve equipment and facilities. In the case of limited funds, we will provide the highest quality service to the greatest extent, and do our utmost to meet the reasonable requirements of the owners, so as to increase the charging rate and increase the income of the enterprise, so that the company can embark on a virtuous circle and be able to operate independently and normally.

(4) Improve the quality of employees. Only by improving the overall quality of employees can we form an excellent team and build a successful enterprise before we can establish our own brand of property service companies. To improve the quality of employees, we can start with the following two points: first, introducing talents; second, internal training.

(5) Establish a corporate culture. The service characteristics of property service companies determine that they must improve the quality of employees from a cultural level. Only by establishing a corporate culture that suits the characteristics of the company, and highlighting corporate values ​​from the height and level of culture, to standardize the service level and service attitude of employees. And service awareness. This will promote the normal operation and rapid development of the enterprise.

In short, an excellent property service company should manage its management in the “service management” and provide comprehensive support services to owners and users in a professional management manner. Property service companies should reduce the consumption of public energy by effective on-site management while paying attention to whether their services can make the business users more satisfied, so as to reduce the economic burden of owners and users, so as to achieve self-improvement, self-operation and self-development. the goal of.

Part 3: Property Management Internship Report

After two years of professional property management theory learning, through the test of property management practice, property management, applied writing, management science, public relations, etc., through the examination of various subjects with excellent results. On the afternoon of March 13, 2019, the school arranged for an internship in property management in Longhua Wanxia Jinxiu Jiangnan in Baoan District. Throughout the internship period, under the guidance of the management teacher, I integrated the theoretical knowledge of property management learned in books with the normal and unexpected events in daily practical work, and explored property management with practical verification theory. The nature and laws of work. The short half-day internship time gave me a deeper understanding and understanding of the property management work.

First, the basic outline of the internship unit:

Founded in 1987, Shenzhen Wanxia Home Industry Co., Ltd. is a subsidiary of Shenye Pengji Group Co., Ltd. It is one of the first large-scale property management enterprises in China to be awarded the national first-class property management qualification. The business covers Shenzhen, Beijing, Zhengzhou and Jinan. Property management in more than 30 major cities in Changsha, Nanchang, Suzhou and Zhuhai, including smart buildings, residential areas, industrial areas, commercial and residential buildings, office buildings, villas, municipal parks, etc. Currently, the total management area of ​​the enterprise has reached more than 2,000. 10,000 square meters, 105 projects in management, more than 5,000 employees, the company adheres to the quality policy of "customer-centered, continuous improvement of our services", winning the market with high-quality service and quality, and has won the national property management demonstration. "Building", the only "Civilized Service Demonstration Window" in the national property management industry, the national "Youth Civilization", the "National Spiritual Civilization Creation Activity Demonstration Site", the "Ministry of Property Management Training Base", and the "China National Property Management Model" 300", "National Quality, Service Integrity Demonstration Enterprise", "Shenzhen Business Card", etc. 300 Many honors.

Jinxiu Jiangnan Property is one of the management projects of Wanxia Residential Co., Ltd. It was established in April 2003 and is located in the center of Longhua Town, Shenzhen. It covers an area of ​​210,000 square meters and has a total construction area of ​​420,000 square meters. There are 3,555 households. The first phase is multi-storey, with 850 households. The second phase consists of multi-storey and small high-rises, with 735 households. The first and second phase multi-storey houses are all courtyard-style design, with courtyard doors, pavilions, chess and stone tables. The name of the courtyard is named after the variety of plants in the courtyard. For example, the plants in the kapok garden are mainly kapok, pomegranate, and tea garden. The third phase consists of nine high-rises with a total of 440 households. The fourth phase consists of 14 high-rise buildings with a total of 1,204 households. The first and second floors of each period are shops. Jinxiu Jiangnan Property is a comprehensive commercial and residential building. It is a large-scale living community with Chinese traditional gardens as its background. The management office pursues the service concept of “Wanxia Property, Fine Management” and has won “garden, garden, city green community and youth”. Civilization number and other honorable titles.

Second, the internship content:

Jinxiu Jiangnan is an institution that provides paid property management services. It provides a safe, clean, comfortable, orderly, assured, warm and detailed place for the owners. It has a large management area, many facilities and equipment, and high management requirements. Mainly from the following aspects of the internship.

<1> The security guard team has become a beautiful landscape of the community:

According to the safety management requirements, the management office has set up various security posts, such as monitoring posts, command posts, square posts, and gates, and has close contact with the posts and security guards for the community. The management office establishes and improves various public security management rules and regulations, and first conducts business knowledge training for newly recruited security personnel, including company profiles, basic conditions, duties, disciplines, systems, and various emergency procedures. Strengthening the semi-military management of employee business knowledge training, military training, housekeeping, etc., thereby enhancing the responsibility and overall quality of the security guards, while the service awareness has also been strengthened, and security work is often taken. The combination of artificial prevention and intelligent prevention, the combination of general patrol and key prevention ensures the safety of the community. In addition to the work, the security staff also provides various services for the owners, greatly integrating the employees and The relationship between the owners.

In the fire management, the management office has set up a voluntary fire brigade to establish and improve various rules and regulations in accordance with the provisions of the Fire Protection Law, and to equip the compulsory fire brigade with various fire-fighting equipment. We also develop annual and monthly training programs and conduct regular study and training. In daily fire management, the management department strictly checks and approves, conducts regular fire inspections, signs fire safety responsibility system with responsible units, controls inflammable and explosive materials, etc., and conducts fire protection joints with the owners every year according to the requirements of the Shenzhen Special Economic Zone Fire Regulations. Walk once. Therefore, the security guard team formed a beautiful landscape in the beautiful and beautiful rivers of the birds and flowers.

<2> Birds and flowers, pleasant scenery - green management:

The design style of Jinxiu Jiangnan's entire community is like Jiangnan. The pavilions, waterfalls, pools, trees, flowers and plants are arranged reasonably, and the management department carefully, carefully manages, trims and maintains. This is a good care for the grass and trees. beautiful scene. The birds are clearly screaming, and the sound of clear water makes people feel that they are generally intoxicated and entertained in the south of the Yangtze River. This is why Jinxiu Jiangnan won the honorary title of “garden style, garden type community, city green community and youth civilization number. Of course, this is inseparable from the professional and meticulous green management of the management office to provide a good and harmonious residence for the owners. surroundings.

<3> Strict cleaning and killing management ensures the tranquility of the community:

The management office posted necessary cleaning tips in the community to remind owners and users to care for the environment and civilized residence. It also formulated cleaning duties, disciplines and rules and regulations, divided the areas according to workload, and set up patrols to find problems in a timely manner. To ensure the cleanliness of the community. On the four-hazard issue, management also set up

The staff and the establishment of a sound management system, the implementation of "one week kill", the implementation of "two kills a week" in the insect breeding season, and set up a mosquito net in different orientations, angles, two methods at the same time, eliminate the four harms guarantee The peace of the community.

<4> Pay attention to the basic work of property management - equipment management:

For the management of equipment, we saw that the management office has established and improved the equipment management system during the internship, implemented the district responsibility system in daily management, implemented daily inspections, regular inspections, maintenance, repairs, cleaning, etc., and recorded the problems in time. solve. Such as fire equipment, generators, etc., once a month, the elevator is maintained once every half month, and it is regularly inspected. The central air conditioning of the CCP regularly cleans, inspects, tests the water quality, etc., to ensure that the equipment uses the 5S requirements for safety management. Ensure the normal operation of the equipment under all circumstances. This laid a good foundation for the management work behind the property management, and also reflected the professionalism and responsibility of the management office.

<5> Pay attention to the construction of community culture:

The community culture casts joy and harmony. The Jinxiong Jiangnan Management Office is no exception. It has made annual plans for the community culture, monthly plans, and set up community culture administrators to collect the owners who have entertainment expertise in the community. Organizing drills according to the plan, and organizing internal staff to conduct program exercises, so that each event is organized with great sounds. There are also dynamic and humorous dramas in the show, as well as modern dances, beautiful songs and martial arts performances. Very successful. For example, the Spring Festival Gala and March Xuefeng activities, Mid-Autumn Festival nights and other legal holidays are usually organized according to the nature of each holiday. This not only increases the atmosphere of the community, but also adds a color. Let the community become more harmonious.

<6> Pay attention to the effective management of human resources:

When recruiting managers, the company must require personnel who have graduated from the property management profession. When recruiting maintenance personnel, they must have a generalist with relevant technical conditions and be certified to work. When recruiting security personnel, they must be veterans or engaged in related industries for more than two years. Strictly assess their height, physique, knowledge, and character psychological quality. Before and after the post, there are well-trained training programs, such as company profiles, basic conditions of the community, responsibilities, disciplines, systems, and various emergency procedures. In addition, they provide professional services for various professionals. The learning opportunities for training, and constantly increasing the professional knowledge, have created a positive learning and competition atmosphere. At the same time, according to the job responsibilities of each position, the assessment methods, assessment criteria and other assessment mechanisms have been developed and gradually improved. Therefore, the personal quality, management level and management efficiency of the employees have been improved, and the backup force has been prepared for the development of the enterprise to ensure the good image of the enterprise. This is inseparable from the effective management of human resources.

<7> Orderly and standardized data management:

The data management of Jinxiu Jiangnan mainly includes various materials of quality management system, owner information, owner decoration materials, advertising lease agreements, company communications, internal notices, complaints and engineering drawings, fire equipment drawings, planning drawings and other materials. Organized, the management office managed the orderly, standardized, clear, timely, complete and detailed records of each of these materials. Each of the filing cabinets was classified in stages and detailedly numbered. From a distance, it looked like a column. The team is very convenient to check. Some important files and materials have also been backed up to replace the expired data in a timely manner to ensure the timely and effective and accurate data, and to meet the requirements of data management.

Third, the district management needs to be improved: <1> Fire management needs to be strengthened

Although the fire management of Jinxiu Jiangnan has established rules and regulations, training, learning, and some obvious fire protection signs, there are still some aspects of management, such as the phenomenon of passing the form, the fire protection requirements are not strict, and the fire exits are occupied. Phenomenon, this is a phenomenon that cannot be ignored in fire management. It should also be rectified and improved to ensure the safety of the owners.

<2> Maintenance work should be timely and effective

During the study, I observed that there were a lot of iron rust in the community and the paint on the outside of the house was not repaired in time. From these subtle sections, the owners will see the loopholes in the management of the management office, and will also affect the image of the management office, and will also affect the service life of the public goods of the community owners, thereby increasing the cost of property management. Although the matter is small, it can reflect the management loopholes. There is no trivial matter in property management. It is related to the owner's affairs. Small things should be put in the heart and resolved and dealt with in time.

Fourth, the internship experience:

The short-term internship turned around. Looking back at the internship, there were both joys of harvest and regrets. First of all, through internship, I deepened my understanding of property management knowledge, enriched my knowledge of property management, and made me have a property management. A deeper understanding; secondly, I feel a little regret because of the short time, because this understanding of some practical work of property management only stays on the surface, and I can feel it at first, so I can not understand the essence of property management, especially It is not enough understanding of advertising leasing, financial management, and equipment management. There is only theoretical knowledge. In the future work, it is necessary to strengthen these aspects of learning.

Through this internship, I learned about the organization, operation mode, management service content, management service rules and regulations of Wanxia Juye Jinxiu Jiangnan Management Office, learned the work experience and excellent quality of management personnel and operators, and also managed the management of Wanxia residence. The combination of practical experience and the theoretical knowledge of property management I have learned has made me truly understand the glorious prospects of property management, a sunrise industry, which has benefited me a lot. During this internship, I got to know the property management work more. I should pay attention to the study of the theoretical knowledge of property management. More importantly, I should closely integrate the theory and practice of property management. Property management as a low-profit industry provides products that are an intangible service and a comprehensive, multi-functional management. It is also an ordinary, trivial and hard service work. Therefore, in actual work, it should start from the needs of the owners. Focusing on service owners, establishing a service concept that is convenient for the owners and wholeheartedly serving the owners, constantly learning and innovating, providing a safe, comfortable and warm living environment for the owners, let us set up a new business for the new sunrise industry of property management. Steady monument.