[Boutique] Power Company Internship Report

Catalogue 1 Power Company Internship Report 2 Power Company Internship Report 3 Power Company Internship Report Part 1: Power Company Internship Report

The internship of the summer power company, which lasted for more than a month, is over, which is a rare opportunity to learn and exercise. In the internship process of the power company 95598 electric service hotline, I jumped out of the knowledge of learning in the classroom. I also have more understanding of the aspects of the power industry that are closely related to the people.

First and foremost, you are familiar with basic electrical business knowledge and simple power line knowledge. The first two days of training time is very short, but the content is extremely rich, from service attitude, process, business knowledge to service hotline business processing work standards, and then to the work site familiar with the actual operation of the application software. After that, we quickly set foot on the job under the leadership of the masters. As the 95,598 electric service hotline used by the whole country, the task of 95,598, the economic leader in Shanghai, is naturally heavier. I felt three changes during the internship.

First, there is an understanding of the nature of the "service" in the power industry. In the past few years, the power industry was likened to “electric tigers”. This internship made me see the efforts of the power companies to change the image in the public, and also felt the recognition of many residents' services to the power companies. The service procedures are constantly improving, and the requirements for service attitudes are also very strict; special care and help are given to people with special difficulties; to treat the problems encountered by customers, try their best to give advice and help; take the user's point seriously, Solve the actual problems, and do not perfunct the problems that exist. When you encounter complaints and complaints from users, listen carefully and seek mutual understanding. If you encounter something that is unreasonable, it will never be tit for tat. Our class leader said that sitting here to answer the phone, I must regard myself as a member of the company and be responsible for what I said. There are also calls for thanks, which can greatly enhance the enthusiasm of the work.

The second is from the almost blank of the knowledge of the electrical industry to the basic grasp of many situations. What kind of fault is the responsibility of the residents themselves or the property, what kind of situation can be called the repair department of the power department to repair the door; where is the overdue electricity fee paid; how to apply to install the time-sharing meter... in one day After the internship, under the guidance of the masters around us, we gradually managed to cope with all kinds of problems encountered by users, and also gained a lot of new insights. In addition to work, I will also consciously understand the relevant knowledge, so that I can give users a better service.

The third is to talk to the user from a more "innocent" place. Although it is not sophisticated, it can better respond to the questions and reflections raised by users. When we first arrived, we often made such mistakes because of our unfamiliarity with the business and lack of response skills. The inquiry address is not detailed, the wrong unit is placed under the order, and even telling the user the error message has caused a lot of unnecessary trouble. Although more than a month has passed, I have encountered some "explosions" and I can't answer them at the moment. I still have to ask the masters around me to learn a lot.

In addition, there are other gains during the internship. For example, the names of some roads in Shanghai, the roads, and the areas where the new villages are located have been recognized. Although it is the user who has been forced to remember it, as a consultant, familiarity with Shanghai streets and lanes is indeed a manifestation of business ability, which is conducive to the correctness of issuing work orders and avoid unnecessary troubles. .

Sometimes the work there is boring, and it is necessary to repeat the similar caliber every day, and admire the master who has worked here for many years. In particular, this year, the biggest single-day load was encountered, and there were many repairs. The repair call was one after the other. In the noisy room, in order to communicate with the user, I had to improve my voice. Su Banchang joked that his "broken scorpion" was made here.

Although it is a two-day break for two days, it is true that some people who have never stayed up late to do "three shifts" are indeed not used to it. However, the masters of the power company are still very caring for us. Although the internship is over, there are still many tests waiting for me in the future work. I believe that this internship will be beneficial to the future.

Part 2: Power Company Internship Report

Unknowingly, the summer internship of the power company is coming to an end. During my more than one-month internship, I not only improved my practical work ability, but also enriched my work experience. I also learned from the various kinds of ups and downs brought to us by work, which also laid a solid foundation for our future work. basis.

I remember that at the end of the junior year, I learned that there was an internship position for the power company during the summer vacation, so I signed up with the feeling of trying it out. It didn't take long before I was notified to the power company, which made me happy and excited, which gave me a good opportunity to experience social life and better understand the power company at a close distance. , accept the power company to visit me.

Before going to work at the power company, we first received three days of training. The person in charge of the training is the director of our hotline service department 95598, and the staff of the hotline service department is also given to us. And the teacher who gave us the class graduated from the Electric Power College. Although he has been graduating from the Electric Power College for a long time, it is our brother, so I always feel very kind in the usual class and chat, it seems to be My brother cares about his brother and loves it. During the training period, we gradually learned that in the next month or so, the internship was in the hotline service department of the power company. Therefore, during the training period, we must master as much relevant business knowledge as possible so that we can become a qualified power company employee as soon as possible.

Soon, the three-day training was over, and we began to officially set foot on the job. I remember when I went to the power company to go to work on the first day, my heart always inevitably had some questions: what to do, what to do, how to do it with my master, and so on. However, when I stepped into the hotline service department, all the doubts and concerns disappeared. All the masters here are very kind, smiling and greeted each of our new colleagues. This allowed us to start our first day of work with a happy mood. From then on, I will say hello to the master every day when I go to work, and say "Master early" from the heart. Sometimes I think that in our daily life work, there are often some subtle things that we will ignore, such as a greeting, but it can express respect and concern for colleagues and friends, and let others feel respected. With being concerned. In this way, in just a few days, I worked with the masters, and communicated, communicated and learned well with them.

In the hotline service department of the power company, I was arranged to be a return visitor. The nature of his work is to conduct customer return visits to the processed work orders, and to conduct some relevant inquiries to the customers, such as the service attitude of the repaired personnel, whether they rushed to the scene within the prescribed time, and whether the service attitude of our inquiries is Satisfied and a series of questions. Often, customers are satisfied with the quality of our services. But sometimes there are some situations. For example, some users report that the repairman did not help him handle the fault. Since we just started working and are not very familiar with the business process, it will inevitably be unclear to the user. To help us solve the problem, after the master has dealt with the problem, I will explain to you how to deal with such problems, which allows us to face calmly when we encounter similar problems in the future. Over time, when faced with various problems, under the patient's patient guidance, we can handle the problem in a timely manner, and in the future work, we can handle each problem independently and confidently. Therefore, I feel that if you want to learn as much as possible during a short internship, you need to have good communication with the master and deepen mutual understanding so that the master can guide you more specifically.

As the high temperature continued this summer, it also caused frequent power failures, and the average daily telephone call volume was around six or seven thousand. Therefore, as a consultant, when we have a lot of calls, we have to let go of the return visit and switch to the call to reduce the pressure on the hotline to wait in line. Especially on August 1st, the number of calls received by our hotline service department exceeded the threshold of 10,000 calls, and it also created the highest record of telephone reception in recent years. However, fortunately, in the efforts of all the staff of our hotline service department, we finally survived this difficulty. Although the number of calls remained high in the next few days, after we had been baptized by tens of thousands of calls, we were fully prepared to face a similar situation and be ready to accept more severe tests. At the same time, when we made a return visit, some customers reported that our hotline call is difficult to play. We also patiently explained the reasons with our customers and promised our customers that we would return the customer's consistent support to the power company with better service and finally get the customer. The understanding thus truly reflects the purpose of our power company's service.

Of course, in the power company, in addition to doing our job well, we must actively do some trivial things that we can do. For example, in the lounge, I saw that the water in the water dispenser was gone. We took the initiative to help change the water without saying anything. When we were at the rest of the lounge, we saw that the master had no seat, and we would take the initiative to give the seat to the master. . In the usual rest, we will find the right opportunity to ask questions from the master, and exchange the life and study and future work with the master like a friend. In the process of internship, the master will be willing to guide us more and make us have more gains.

The whole internship is about to end in the blink of an eye. During the whole process of the internship, we have experienced the pressure brought by the work, and also realized the care and help that the master gave us. As a few internships before I stepped into the society, this internship did give me a lot of things. I completed the internship with 100% enthusiasm and attitude, and my work efficiency was also I am very pleased and proud of the approval of the director and the masters of the hotline service department. In the future, I will continue to do everything with a serious and responsible attitude and positive thinking, further improve and enrich myself, strive to better express myself in future studies and work, and make myself a socially compliant. College students and a talented person who is useful to society.

Part 3: Power Company Internship Report

In the month of this year, I came to the power engineering department of the ** power supply company for an internship. In an instant, my internship in the electric power engineering department is about to end. The time around me is short-lived for me who just joined the power supply company. But it gave me some unforgettable impressions and experiences. At the same time, I also had a preliminary understanding of the construction department of the power system.

The Electric Power Engineering Department is the main construction unit that undertakes the construction and transformation of Wuhan Power Grid. It mainly undertakes the installation and installation of overhead power lines, power cables, fiber optic cables, and other towers of 220kv and below. The engineering department has worked hard and has strong technical requirements. It is also the most extensive department of power supply in Wuhan Power Supply Company. Therefore, it is also the cradle of technical personnel in the power system. In the short period of four weeks, under the education and training of the leaders of the engineering department, with the care and help of colleagues, their work, study and other aspects have achieved certain results, and the overall quality of individuals has also been improved.

I was assigned to the secondary school internship in the substation of the Substation Engineering Department. As a new employee who just started working, I am full of curiosity and enthusiasm in the face of new work and new environment. At the same time, there are some tensions and uneasiness in my heart. After all, I am a newbie and I have almost one professional knowledge about the operation of substation. Nothing to know. However, under the careful guidance of the squad leader and the class masters, I still benefited a lot. Through observation and study at the construction site of Tianhe Airport Substation and Jiangxia Dongyiyuan Substation, I have a certain understanding of the basic process of cable substation, wiring, wiring, line debugging and inspection. I know the substation. The basic structure, the basic process of substation construction, and the main uses of various equipment. Although the work of connecting the cable in the terminal box and the control room did not allow us to try, I still did my best to do the work of the cable tie, the knife gate separation test, etc., and increased my practical work experience. In the few days that I was transferred to the general manager's work department, I also did a good job in every task that the leadership handed over to me, and I was well received by everyone. During the internship, I always strictly demanded myself, consciously abide by the various rules and regulations of the Ministry of Engineering, work hard, work hard, and actively assist other colleagues to carry out their work while completing the work assigned by the leadership, and improve themselves in the course of work. The ability of all aspects.

The internship period is not only an important stage in which I have accumulated my work experience, but also a valuable time for me to study hard. "Threesome, there must be my teacher." Every colleague in the engineering department is my teacher, and their rich work experience is a valuable asset for me. Therefore, while earnestly completing various tasks, I also found relevant information to study electric power expertise, especially in the field of substation operation and relay protection, and humbly learn business techniques from the teachers in the class. In order to lay the foundation for future work. As a newcomer, what I can do now is to work hard, study hard, sway my sweat in the ordinary post, rejuvenate my youth and enthusiasm, and get more exercise at the grassroots level.

During the period of the second shift of the substation, I went to the construction site early and late to follow the masters, so that I realized the hard work of the grassroots level of the power system. At the same time, the spirit of hard work and hard work of the electrician workers has deeply infected me. Urgent schedules, heavy tasks, and difficult conditions have become accustomed to being the most common part of the work in the eyes of substation workers. They often have to go through several nights in order to send electricity. They often live in the construction site for one or two months. They are small families, care for everyone, relying on the spirit of unity and hard work, twisting up and down into a rope, using loyalty to create a responsible team, using the implementation of writing Li Huazhang. These electrician workers who are fighting in the front line of electric power construction are undoubtedly the most lovely people!

In addition, I am fully aware of the importance of safe production at work. From the first day of entering the Ministry of Power Engineering, we began to conduct safety education. Through the study of safety regulations and safety accident notification, it is known that many of the main causes of accidents are that the operators have not carefully implemented the safety operation procedures, and they do not follow the rules. The on-site inspection of the person responsible for the work is not in place. Through study, I have strengthened my awareness of safety production. In the later internship process, I strictly abide by the rules of wearing overalls and wearing safety helmets at the construction site, and put the idea of ​​“safety first, prevention first” into every little detail of daily work. I think this is what I should pay attention to in my future work.