[Boutique] mobile sales internship report

Part 1: Mobile Sales Internship Report

Internship time: 2009.7.1—2009.9.1

Internship location:

Summary of internship content:

The two-month summer sales internship work has been successfully completed. During these two months of internships, I learned a lot of things that I have never been involved in in books. At the same time, this is also a warm-up before I graduated from college. Through this warm-up internship, I saw a lot of invisible pressure from life and work. For example, the meager income at the beginning of work is simply self-supporting and there is no surplus deposit. In the work, I will encounter various problems, all kinds of troubles, all of which require my newcomer to solve the problem silently. Undoubtedly, this is a relatively severe test that I have faced in my life, and it is also a turning point in my life.

During the two months of internships, I learned a lot and encountered many difficulties. I also saw many problems in myself. I benefited a lot from the entire internship process. My position is to sell in front of the stage, to promote various models of mobile phones, including Nokia, Sony Ericsson, Motorola, Samsung, OPPO and other well-known brands. I am not quite sure about the status of these models of mobile phones, especially the entire industry. Therefore, in the beginning, I need to learn from some of my colleagues in the store to ask for sales skills. For the industry of selling mobile phones, it goes without saying that the need is of course better eloquence and affinity for communication, to convince consumers to buy products. And this is undoubtedly a big challenge for college students like me. In the initial adaptation period of just a few weeks, I encountered a lot of ash in this area and ate a lot of bitter fruit of failure. But as the saying goes, "eat one long and one wisdom", "failure is the mother of success." Sum up and exercise in repeated failures, learn from the lessons and gain insights. After a period of study and improvement, my sales performance has been greatly improved. Gradually, sales have become handy and familiar.

However, in the process of selling this mobile phone, the most troublesome thing is to record the price and special functions of a large number of mobile phones of various styles, as well as to understand the knowledge related to the products, so as to better introduce the products to customers during the sales process. Due to the variety of mobile phone styles, customers' choices are not limited to the existing display mobile phone ranks, and more mobile phone models are still favored by customers. Therefore, the price of many products needs us to understand. Although we have a price list ourselves, such cumbersome inquiry work is very troublesome and has a great impact on the work itself. When the peak sales period, the number of customers increases, the more the inquiry is, if you query one by one, it is undoubtedly the biggest drawback in the work. Therefore, the price and function of memory products are especially important.

In the internship, selling mobile phones will encounter a variety of customers, and for different people, different requirements for products require us to have strong adaptability to meet the needs of customers. As the saying goes, "Customer is God", I have a deep understanding in this internship. And college students like us who have always been arrogant and proud, must learn to compromise in their work, learn to be patient, and let everything develop as much as possible in the direction of successful transactions. However, after the sale is completed, it has to face the trouble of after-sales service. Many consumers will encounter product quality problems after purchasing the mobile phone. Therefore, some customers will find “trouble” directly to the seller, which has a great impact on our normal work.

Throughout the internship, I broadened my horizons, increased my knowledge, and experienced the cruelty of social competition. I hope that I will accumulate experience in all aspects of my work and prepare for my future entrepreneurship. From this, I also deeply felt my own shortcomings, the gap between professional theoretical knowledge and practice. In the future work and study, I will work harder, learn from each other's strengths, humbly ask for advice, constantly improve myself, and contribute my own strength in society.

As soon as the university graduates, it will face severe employment pressure immediately. For the current economic situation, the prospect of graduation is not optimistic. Therefore, only by strengthening one's own learning and improving cultural knowledge and skills, can we have a foothold in the future and be a really useful person.

Part 2: Mobile Sales Internship Report

The one-month internship was over. I learned a lot of knowledge that I couldn’t learn in class during this month’s internship. Now I will make a summary of the work for this month's internship.

First introduce my internship unit: Shaanxi Pioneer Technology Network Co., Ltd.

Shaanxi Pioneer Technology Network Co., Ltd. uses a scientific management and operation mechanism and a strong market system. The technical team consisting of a management team composed of excellent professional managers and senior IT experts is united, open and rigorous. A large number of outstanding talents. Shaanxi Pioneer Technology Network Co., Ltd. is a company that provides network integration, network application, and network service projects. Specializing in the construction, development and education of enterprises and business websites. The company's service features "network integration" services, including China Internet Center domain name registration, various virtual hosting, server hosting, web page production, website development, agent 3721, Sina, Sohu, Baidu, Google, NetEase Search engines for websites. Our consistent aim: integrity, professionalism, service first. Our goal: to continuously expand your business. Customer satisfaction is the only standard we pursue.

Since March 10th, the company has arranged for me to conduct four stages of internship. The first stage is handling. In fact, there is no technicality at this stage. It’s all about labor. Put all kinds of products into the warehouse. For example, computer accessories are placed in one piece, and various brands are placed together. Newman goods are the most, and shipments are also the fastest. Some brands are difficult to break through the growth of sales due to their low price. Some well-known brands have continued to decline in sales due to quality, such as Tsinghua Unisplendour. There are also some new cards to enter. In this way, the sales department of the company constantly makes a list to adjust the quantity of the purchase of the brand.

After a few days of porters, the company arranged my second phase of internship. Of course, during this period, I also know a lot of brand electronic products and their origin and shipping channels. My second phase of internship is training on computer accessories. It is mainly familiar with its main functions and the unique features of each brand and its model. Because of the likes of digital products, the main functions are familiar, but their special functions have been exhausted. For example, the quality of IPOD is very good, while Newman has some models of radio functions. Some models of Tsinghua Unisplendour have dual space functions in the process. Sometimes I feel a little uncomfortable, some machines are not good enough, but the person in charge does not let the consumer tell the actual situation. So this process is slower.

After the second phase of training, I entered the training phase. The person in charge of the third stage arranged for me to go to the door to promote the new brand “DELL” because “DELL” does not have a Chinese trademark such as “Apple”. When the customer walks through the discovery of the "DELL" and its very "offer" price and the words of the promotion. It will be very pleasant to stop and enjoy. And keep asking me why it is so cheap, I had to say that this is two brands. The expression on my face changed rapidly, and I know that this single "business" is going to be yellow again. The feeling of loss of the mood, I hope not to affect the shopping malls inside them.

After a few days of promotional activities, I also turned back to the counter to help sales. This is the fourth stage of my internship. The main selling "DELL, Lenovo" and other brands, very good brand, selling fast, very few customers come back to find "trouble", but "purple" is troublesome, ten have nine problems, some change There are problems several times, and each time it will be a test of "body" and "heart". The seller asks for after-sales and after-sales and pushes back, and each time is a war of words. Some customers are tough and will be easier to change. Some are not so lucky, and tossing it several times has no result. In fact, our sales staff are also very upset.

During the one-month internship, I have my own work card like a real employee. I feel that I am not a student. I wake up at 7 o'clock every day and then go to work like a real office worker. During the internship, I followed the various systems of the factory and humbly learned from experienced colleagues. One month of internship made me understand a lot of things I didn’t know before. I also had a deeper understanding of Minghua Computer City. I also found out through understanding. The company has some problems: due to the objective factors and subjective efforts affected by the market, the product quality is not stable enough, so that the sales work is passive, which directly affects the better operation of the company; the sales business management is not perfect, and there are many leaders. Sometimes I don't know who to listen to, it's messy; market information feedback is slow, and the work of developing new customers is not fine enough; after-sales service is not very good, sometimes there will be behaviors that deceive consumers, lack of favorable supervision .

Internship is an experience that every college graduate must have. He enables us to understand society in practice, let us learn a lot of knowledge that we can't learn in class, and open up our horizons and gain insights for us to further. To lay a solid foundation for the society, the internship is an attempt to apply the theoretical knowledge we have learned in practice. I think that as a college student who is about to graduate, it is urgent to establish his own ten-year development plan, isn't it? A word widely circulated in Harvard:

I f you can dream it,you can make it!

Part 3: Mobile Sales Internship Report

During the internship report on mobile phone sales, I went to work in a mobile phone store in Shihezi City, Xinjiang, where I spent my short internship. As a mobile phone salesperson, the main job in the store is sales. Although this job is very common, we still need to do it with our heart. During this period, I gained a lot and learned a lot of social common sense that I couldn't learn in school. I have gradually integrated into the big family of society in constant trials. Let me talk about my feelings briefly! 1) Learn the ability to communicate with others and deal with things: When it comes to resilience, I think I have greatly improved. Although not every customer is satisfied with our service. Next, I will talk about an old customer I met. She bought a few mobile phones with us, and she also bought her friends. When she came back to the phone again, I was about to say hello to her. I didn't expect her to come out with her mouth. Guess what she said: My son is bigger than you, how can it be so big or not? I didn't know what to call her, because I called her sister a few times ago. She came to reprimand me today, saying that I should not call my sister. You little girls are too honest. Then she chose the mobile phone and counted me down. I didn't insert a word. She came again the next day and began to repeat the same words yesterday, but there is another reason to say that we don't have a new mobile phone. Yesterday, we didn't look at the phone. In fact, I am very embarrassed, because yesterday did not have new arrivals, they arrived early this morning. I still listen to her complaints without being humble. She probably didn't hear my reply and turned to look at me. I know it's time for me to talk. I smiled at her: "Auntie, I see you are so young and beautiful, but you look at it in your 30s, so you are bold and call you a big sister, not that you are not honest. You are too young and beautiful. Then I I noticed that her expression changed obviously. I knew that my words had worked. The atmosphere eased. Then I told her the reason why the new mobile phone didn't arrive yesterday. She talked to her about her home. The things inside, as well as the situation of her son. Auntie took a fancy to the Nokia 6500S during our pleasant chat. When she left, Auntie also gave me a modest anger for her when she first came in. Auntie, the boss And other colleagues eagerly praised my wit and speaking, and the expression is well grasped. When I say here, I am very grateful to the aunt, she let me know that "reporting with morality" is in sales, even in life. 2) Be careful when doing things, don't panic when you encounter anything: Near Qingming Festival, the number of customers who buy mobile phones is doubled than in the past. It was my turn to be a cashier. Several customers came to checkout, and each mobile phone had to input the serial code one by one. Because of my negligence, I found one customer's money for another one. Thanks to the high quality of the customer, she found it in time. And I gave the money back to another customer, which was spared from a big disaster. At that time, I was already stupid. I only knew that I would apologize to the customers all the time. All things must be done carefully, and I can’t panic when I encounter big things. Otherwise, you will be in a hurry and you can't do anything well.

3) Be sure to treat people with sincerity. In addition to selling mobile phones, we also sell some MP3.MP4. On that day, four female college students from Shihezi University came to our store to watch MP4. I just entered the store soon, and I still don’t know much about the function of MP4. One of the clerk said to one of the girls: The movie format does not need to be converted. If you take it home, you can use it with your heart! We promise to have any non-human quality problems within one month. We return unconditionally and guarantee within one year. The girl was estimated to be impressed by the function of watching movies without converting the format. She also repeatedly persuaded the other three girls to buy. The final transaction was two, one for 400 yuan and one for 500 yuan. But after only a week, the four girls came to the door, one said that the standby time is short, and one said that the format still needs to be converted. And ask for a return, because we promised and the actual does not match. I was a bystander of the whole thing, and I suddenly understood that our clerk used an improper way in the promotion of MP4 to induce them to buy MP4. She is thinking that if she encounters those who are weak, she will be swallowed up, but she has a tendency to know how to use her knowledge to arm her own college students. Soon the quarrel in the store reached 70 decibels. I really can't stand it anymore. This will not only affect the business in our store, but also spread the store's reputation to immeasurable damage. They asked to see the boss, but the boss just went out. So a bold idea flashed through my mind, so I went to them. In the face of their fall and ridicule, I did not say anything. When their voices gradually came down, I turned my head and said that my colleague was screaming at the boss's tone. While speaking, I gave her eyes from time to time. Then I boldly made a claim to change their MP4. At that time, I made up my mind that even if the boss was very angry and even fired me, I had to act according to my conscience, and there was no room for negotiation. The result was greatly unexpected to me. The boss not only affirmed my approach, but also thought that I was very energetic in doing things. Therefore, people must be sincere and must be honest. 4) Do things with perseverance and perseverance. No matter what work is done, what we do requires us to have perseverance. We will feel bored when we do anything for a long time. It is not enough to have enthusiasm at the beginning. What we need is perseverance. How to do it, we need to find happiness in the plain, and find some interesting things for ourselves. I was like that after I had been working for a long time, I started to get bored. The enthusiasm at the beginning was also a little bit ruined by time. During this short internship, I may have experienced only a small part of my life experience. This big book of life is really thick! Different chapters have different meanings, whether it is comedy or even tragedy. I will face with a positive attitude and meet with my smile. Try to draw every pen in this big book of my life.

God gave me a pair of eyes, but I will only use it to find light.