County Administrative Service Center Work Plan in 2019

2019 is a crucial year for realizing the county's "three years of doubling of finances". Doing a good job in the coming year is of great significance for improving administrative efficiency, optimizing the investment environment, and enhancing the image of the government. We will be guided by the spirit of the "Three Represents Important Thoughts", the "Scientific Outlook on Development" and the Third Plenary Session of the 17th Central Committee, and serve the economic and social development as the main line to build the center into a service-oriented, rule-of-law, open government. The "Windows" is the target. The work plan of the County Administrative Service Center in 2019 is as follows:

First, strive to do a good job of "two concentrated, two in place" and improve the function construction of administrative service centers

According to the requirements of the provinces and cities, the focus of the work in 2019 is to implement the administrative approval of "two centralized, two in place." That is, the departmental approval function is centralized to the department, and the administrative examination and approval department that centrally exercises the examination and approval service function is established; the administrative examination and approval department is centralized to the administrative service center, and the establishment system enters the administrative service center. The administrative examination and approval project is put into the center, and the lobby window of the administrative service center becomes the only window for the department to implement the administrative examination and approval; the authorization is granted to the window, and the person in charge of the window exercises the administrative examination and approval authority and approves it in the window. Strive for the county party committee and the county government to attach great importance to it. The center will urge all units and departments with examination and approval functions to set up administrative examination and approval departments for centralized administrative examination and approval, and cooperate with the construction of “two concentrated and two in place”. The center will be implemented in three aspects.

First, in the department where the administrative service center has been set up and the licensing items are relatively concentrated, in accordance with the requirements of “two centralized and two in place”, the administrative licensing items are further concentrated in the administrative service lobby window, and administrative licensing items are required to be in place. Authorize the window personnel in place.

Secondly, if a window has been set up in the administrative service center and the window needs to be connected with the department, it is necessary to adjust and concentrate the functions of the department's examination and approval services in accordance with the requirements of “two sets and two places” to realize “acceptance, review and approval”. "The whole process enters the window. In the link, the station is in place, the business force is stationed in place, and the approval authority is granted in place to improve the ability of the window to complete the settlement.

Third, strengthen the supervision of the “two centralized, two in place” of the supervision hall. Supervise and urge the supervision hall to set up an administrative examination and approval department within the department in accordance with the requirements of “two centralized and two in place”, centralize the licensing function in the form of windows, strictly regulate management, and unify external services.

Second, extend the service chain to create a county and township service platform.

In order to optimize the economic development environment, improve the level of administrative services, speed up the pace of opening up and economic development in our county, further extend the functions of the administrative service center, and establish a “chain supermarket” for convenience and convenience at the county and township levels. On the basis of the construction of the first batch and the second batch of township convenience service centers in 2019, efforts will be made to build the third batch of convenience service centers. The township convenience service center will provide high-quality and efficient services for enterprises and people in the jurisdiction, and accept administrative examination and approval matters and administrative undertakings. Charges and various licenses for application, consultation, and dismissal, etc., and represent various approval procedures for foreign-invested enterprises. To provide the public with a comprehensive, multi-level comprehensive service platform.

Third, do a good job of "two clean-ups" and optimize the government environment.

1. Focus on cleaning up administrative licenses and public service matters.

The joint county government office and the county legal office shall clean up the administrative licensing items and public service projects of all units in accordance with the law, and reduce the examination and approval items. Supervise the departments and units that have the examination and approval function to disclose the contents of the examination and approval items and the contents, conditions, basis, procedures, and charging standards that should be cancelled by the department and the unit to the whole society.

2. Focus on the clean-up of extra-budgetary fees.

The joint county government office, the supervision bureau, the finance bureau, the price bureau and other relevant departments shall clean up the administrative fees and charges, and check the standards and policy basis of the charging projects. The fee items and standards retained after the clean-up are used as the basis for the preparation of the “Zhongxian County Administrative Fees Catalogue” to reduce the burden on enterprises.

Fourth, strengthen supervision and purify the economic environment.

The supervision of the economic development environment of the townships and counties is still an important task of the center in 2019. In order to strengthen the supervision of the economic development environment, the center will proceed from the following four aspects.

Strengthen the supervision of environmental development issues in enterprises. Focus on the investigation and handling of issues such as “four chaos” that affect and hinder the production and operation of enterprises, and promote the overall optimization of the economic development environment.

Strengthen supervision over issues related to people's livelihood. Adhere to the people-oriented principle, actively and actively identify a number of hot and difficult issues that affect the vital interests of the people and long-term unresolved issues, and solve outstanding problems related to people's livelihood.

Strengthen the supervision of key links. Take effective measures to investigate and deal with a number of influential typical problems and violations of discipline and cadres, and improve the level of supervision.

Strengthen the supervision of typical cases. Go deep into the grassroots, go deep into the people, find problems, expand the source of the case, speed up the investigation, and thoroughly investigate the typical problems of violating relevant regulations, and publicly expose them to enhance the warning function.

Fifth, strengthen communication with enterprises, do research and coordination.

First, implement the spirit of the lead document [XX] No. 98 file, increase the intensity of corporate visits, strengthen communication and contact with enterprises, and listen to the administrative law enforcement, service attitude, efficiency, and fees of enterprises in all units and departments of our county. Respond to the implementation of the promises, soliciting opinions and suggestions on the investment promotion and economic development environment of the county, and strive to visit more than 20 companies each month.

The second is to listen to the voice of the enterprise, urgency of the enterprise, think of what the enterprise thinks, and help the enterprise solve practical difficulties. We will do a good job in coordinating the work of the company with all units and departments, and strive to create an atmosphere of “pro-business, security, and wealthy business”.

Third, according to the investigation and research situation, write research articles to make suggestions for further optimizing the economic development environment of our county.

Sixth, strengthen team building and improve service levels.

1. Improve management mechanism and promote institutionalized and standardized management

Windows personnel implement dual management, and the business accepts the guidance of the original unit. During the window work, the “center” management is the main task, and the “center” is unified management; it is the party and the league members who want to transfer the organizational relationship to the “center” in the center. "Organized life, participate in organizational activities. If the window staff can't adapt to the window work or the performance is poor and there is serious violation of rules and regulations, the "center" must be returned by the executive.

2. Standardize service behavior and innovative service initiatives. First, further improve the system construction, and work out the work norms that are concise, easy to remember, and easy to assess for the staff's standing posture, waiting for people, and civilized language. Second, work hard to achieve "three offices" and "three operations." ", "four links." That is to say, special affairs, it will be done immediately, and it will be done well; be diligent, leg-worked, and diligent; quickly set up "fast-pass", timely "communicate", actively "clear", and strive to "change". The third is to ask the staff to do "two more, two less" and "four take the lead." That is, when things are more ventilated, less angry, more understanding, less complaints. Leading ratio contribution, lead-to-head discipline, lead-to-head service, and lead-to-head work. Improve the service level and service quality of staff in an all-round way.

3, the implementation of the quarterly assessment, the year-end evaluation first commendation system.

First, according to the performance of the window staff's usual ideological quality, business ability, work style, discipline, etc., each window and staff are evaluated and evaluated in a quarterly manner, and the supervisory unit is notified in the form of a briefing.

Second, according to the quarterly assessment situation, the “Red Flag Window” and “Advanced Workers” activities were carried out at the end of the year to comprehensively assess the situation, and the report was presented in the form of files.

Next year is an important year for our county to fully implement the spirit of the Third Plenary Session of the 17th CPC Central Committee, the scientific development concept, and deepen the reform of the administrative examination and approval system. Under the new situation, we will give full play to the organization, coordination, supervision, and management functions of the administrative service center. An important topic before us. We must adhere to the purpose of facilitating the service of the people and pursuing politics, further emancipate the mind, advance with the times, reform the reform, innovate the administrative examination and approval work mechanism, and deepen the implementation of the standardization, informationization and scientific and technological construction of the administrative service center, and comprehensively promote the article. The one-stop service system construction will inject new vitality into the construction of a harmonious and civilized new ***, and strive to create a more convenient, clean and efficient service environment.