Nursing home work plan for 2019

In 2019, it was also an important transition year for China's economy to shift from external to consumption-driven. With the transformation of China's economy, the living and consumption standards of the people will be further improved, which will bring new opportunities and challenges to the service sector such as tourism and recuperation. It is necessary to plan ahead for 2019 work.

The overall idea of ​​working in the second treatment area in 2019 is to seize a center, achieve two bright spots, and do a good job in three basic constructions.

First, seized a center: it is to firmly grasp the center of marketing,

In order to survive and develop, the only way out is to open up the market and occupy the market. ** is an important part of the ** scenic area. With its unique hot spring resources, it attracts many tourists every year and becomes a publicity tourism. ** An important base for major reception activities. In recent years, due to the increasingly fierce competition in hotels, the mutual price reduction and profit-making between hotels have become increasingly fierce. This disorderly and fratricidal competition has made our production and operation situation face a severe test. The leaders of the hospital face the increasingly fierce market, review the situation, timely insight into the direction of market development, actively seek opportunities for changes in the situation and development, and face the difficulties. ******** and other places to contact the source, will invite the relevant units to visit the hospital, not only to stabilize old customers, but also to develop new sources of customers, to promote the development of health care and medical examinations by conference and tourism business. Diversified management is the only way for our hospital to adjust its business ideas and become bigger and stronger. The leaders of the hospital have always advocated this approach, emphasizing the main aspects of room catering, while the scope of business still covers health care and other aspects. In 2019, the Ministry of Health and Health hosted a medical examination task. This marks another solid step in diversification. The success of the market task has achieved gratifying results, such as the company, and the production of the whole hospital has shown great vitality. Due to the large number of reception activities, the image of our hospital has been continuously improved.

Actively carried out research on the production, operation and management of the field in the XX year by the leaders of the market research institute. The activity basically achieved the initial purpose, and it was able to find out its own defects in production, management, management, etc., and began active rectification. Most of the project departments unified their thoughts, improved their understanding, and paid more attention to The construction of the management team of the project department is more united and the management work is becoming standardized, standardized and institutionalized.

Second, the realization of two highlights: is to achieve the two benefits of room occupancy rate and restaurant dining rate.

In XX, the annual room occupancy rate was as high as %. The achievement of these gratifying achievements was the result of the hard work of all the staff of the customer service department, and it was also inseparable from the strict management of the customer service manager. Their management system is clear, they insist on opening morning meetings every week, Zhou Zhou has regular meetings, monthly and monthly summaries, timely solving problems, commending advanced, clearing the next step of work, improving service quality, and achieving personalized and humanized services. Increased guest check-in rate.

Last year, the restaurant's dining rate was as high as %, and the income was 10,000 yuan. The results were very gratifying. These are all due to the improvement of hardware facilities and the improvement of the quality of the dishes. After the reform, the reception department hired two high-tech red and white masters. Under the efforts of the kitchen, the dishes basically formed their own characteristics. In the past year, they did not have a rest day, but there were few complaints. They always adhered to it. In the workplace, no matter how long the working hours and multiple tasks, it has never affected the work. The restaurant service staff smiled at the customers, treated the guests, and provided timely, accurate and thoughtful services, which were also welcomed by customers.

Third, we have done a good job in three basic constructions: 1 is infrastructure construction, 2 is management system construction, and 3 is employee team building.

1. Vigorously carry out infrastructure construction. In the case of very tight funds, the renovation of the gate building was completed last year, the front hall and the aisle were painted, the propaganda corridor was designed and produced, a batch of catering equipment was purchased, and the construction of a new hot water tower was started at the end of the year. It can be put into use in the month. After the transformation, the limited resources of the hospital have been utilized to the greatest extent, especially the completion of the hot water tower will solve the urgent need of the current reception work. Lay the foundation for the next step of transformation.

2. Gradually improve the management system. In order to further advance the management of the hospital into a standardized track, in October XX, the three reforms of labor, personnel, and distribution were formulated, and two files were formed. Strengthening the safety production safety production has always been the top priority of enterprises. All departments of our hospital can carry out safety production in line with the concept of "people-oriented", fully implement the safety production responsibility system, and implement the safety production targets and tasks at various levels. The responsibility of the department, the person in charge of the unit, and the safety officer in safety production. For the newly recruited employees, they can carry out three levels of safety education within three days according to the requirements of the hospital. They can actively organize the study of superiors and safety production files, conduct safety education and safety before the start of construction, and then go to work, and make a record. The Office of the Office also issued a series of archives such as "About", "Notice" and "Notice", emphasizing the guidelines for production compliance and safety.

3. Continuously strengthen the construction of the workforce. People-oriented, treating employees well is a fine tradition that the ** hospital has always followed. After the restructuring, the kind of employees are more considerate in the system. Through the competition for re-appointment of the middle-level leading cadres, the team of personnel was optimized, and the comrades who were energetic and enthusiastic about the reception work were selected to receive the post through the competition. Since most of the original waiters handled the procedures for retreating, our hospital enrolled A group of waiters asked the experts to conduct pre-job training, standardize the service, and uniform dress, so that the quality of the reception was strengthened and the external image was improved. These measures play a key role in the stability and development of enterprises. Since the restructuring in XX, the wages of our staff have not been adjusted. The monthly wages of employees are low, and the employees’ response is very large. After the takeover of the *** hospital, in order to mobilize the enthusiasm of the broad masses of employees in the hospital, after research and decision, the reform of the wages of the employees was carried out with the reform of the three systems, which made the wages of our employees generally improved. When it is issued, this practice has been unanimously recognized by the majority of employees; treating employees is not only reflected in the wages of employees, the increase in work, the increase in water, and the more important thing is that on the big stage of the ** Talent has been fully demonstrated, and ** has become the best place for employees to realize their values. As the employees said: here is really capable, the mediocrity, the inferior, the geotherapy hospital to develop, the key is talent, and the talent is often in front of you, see if you are good or not, dare to use. It is a great achievement for us to use the talents cultivated by the local hospitals. In order to achieve first-class service, the receptionist must truly think about what the guests think, the urgency of the guests, the feelings of the guests, and the sincere communication with the guests. All employees, everyone must be a salesman, a promoter, all of them Waiter. Everyone has a strong sense of marketing and service,