2019 Human Resources Work Plan

In 2019, the Human Resources Department will complete the 12-year work objectives through recruitment, recruitment, training, selection, deployment, adjustment, mobility, assessment, rewards and punishments, wages and benefits, labor insurance, labor disputes and other management activities, and continuously improve employees. The overall quality, effectively organize employees, fully mobilize the enthusiasm and creativity of employees, and ultimately achieve the overall goal of the hotel in the new year.

To do a good job in recruiting and hiring employees

The management of the hotel is inseparable from the resources of people, finances, materials, information, etc. Among the resources, only the human resources department is the most valuable. Therefore, the establishment and improvement of the “personnel replacement and echelon system” is an important work of the Human Resources Department in XX. . Based on the needs of hotel management and development, we will investigate the distribution of posts and the placement of personnel in various departments in accordance with the actual situation of the hotel, and formulate a relatively complete and reasonable staffing position. According to the preparation, different forms of recruitment will be adopted to absorb Experienced management talents and energetic college graduates join our company and will adhere to the principle of “setting jobs and selecting people for things”, strictly control the quality of employees, and not falsify, avoiding some mediocrity. Enter the hotel.

Develop a sound training plan and do a good job in training all employees

The training work is an important task that is planned, implemented and supervised by the Human Resources Department under the supervision of the general manager. All departments must pay attention to the training work. From the manager to the foreman, they are the trainers, and the training planning and organization. The implementers, who are also faculty members, and the poor training work directly reflect the manager's emphasis on program and management.

1. Determine the training cycle process, which will be divided into three stages: training plan stage, training implementation stage and training evaluation, namely: decide the training policy → determine the training needs → formulate the training plan → formulate the training plan → implement the training conditions → implement the training → Record training situation → Develop an evaluation plan → Evaluate the actual situation of the training → Evaluate the overall training plan and propose improvement measures.

2. Determine the basic steps of the training activities, namely, determine the training needs → formulate the training plan → determine the training object → implement the training → evaluate the training.

3. Establish grassroots training programs, which are determined to improve the leadership ability and overall quality of grassroots management as the grassroots training objectives, with political ideas, professional ethics, professional knowledge and practical skills as training content, and post training and self-study as training forms. Training is conducted in quarterly.

4. Improve the on-the-job training of employees, conduct training in individual training or one-on-one, and implement training content in the form of training, content, and language skills in the form of group training or departmental training. Operational specifications, job responsibilities, grooming, professional ethics, quality training, courtesy, courtesy, hotel services, customer complaints, case analysis, safety knowledge, legal knowledge, work awareness.

Do a good job in employee assessment

1. Track and evaluate the newly recruited employees once a month.

2. Do a good job in reviewing and appraising outstanding employees every month.

3. Conduct a theoretical and business practice assessment for each department on a quarterly basis and come up with a penalty.

4. The management personnel will be evaluated once every six months, and the management personnel will be given adjustment opinions. The purpose of the assessment: to understand the work of the staff, to find out the superiority and inferiority of the hotel management, the ability of the master and the manager's work ability, management ability, and fully mobilize the enthusiasm of the employees through incentives, and to adhere to fair, just, Open evaluation principles.

Do a good job in the management of employee affairs

1. Develop detailed transaction management system and work program: 1 meal card issuance method; 2 daily recipe standard; 3 raw material acceptance system and cost budget plan; 4 dining management method; 5 canteen hygiene standard; 6 dormitory management method; Distribution management methods; 8 management methods for lockers; 9 methods for the distribution of labor insurance products.

2. Hold democratic life meetings regularly and listen to employees' opinions.

3. Organize health promotion day activities to raise employees' awareness of health and epidemic prevention.

Effectively carry out inter-personal communication work within the hotel

Effective communication is an important guarantee for the success of personnel management.

1. Coordinating the clear work responsibilities and relevant work procedures of various departments. The unclear responsibilities are one of the obstacles affecting communication. To solve this problem, we must first establish a standardized scientific post responsibility system. Everyone must be familiar with these positions. Responsibility system, understanding the relationship between themselves and others, secondly, fully understand the standardization work program, work program is the specific steps of the hotel's various positions, and the various positions of the hotel are a mutual connection.

2. Give full play to the functions of the department to establish a good interpersonal relationship. First of all, we must be strict with ourselves, be fair, and then understand and recognize employees. Finally, we must treat each other with sincerity.

Effectively carry out external communication work

On the basis of maintaining the existing relationship units, we will conduct timely visits in the form of telephone calls, registration visits, seminars, etc., and make timely visits with the holidays, and strive for labor and bureau, personnel bureau, telecommunications bureau, epidemic prevention station, fire brigade, sanitation team, city gate, security, The police station, industry and commerce, health bureaus, schools and other schools have established good relations.

We will vigorously do a good job in the training and promotion of the model, and we will promote the personnel work to the next level and the overall level. The power of the example is endless. In the new year, we will cooperate with the Quality Management Department to do a good job in the evaluation of excellent employees. We will draw about 10 typical models every month and organize learning after the meeting.

In the new year, all employees of the Human Resources Department will adhere to the sustainable development strategy under the guidance of the overall goal of the hotel. In the great practice of five-star hotels, pioneering, advancing with the times, and fulfilling the mission Work hard and work hard to make the work of the Human Resources Department have a new situation and appearance.