2019 personal work plan

In the new year of 2019, for the Guangzhou Branch of Guangzhou Electric Equipment Co., Ltd., which has just been established for more than two years, it is a year full of challenges, opportunities and pressures. In these two years, due to the care of superior leaders With the support and cooperation of the whole staff, the work of customer service has been gradually improved. In order to win the recognition of customers as soon as possible, to advantage of other manufacturers, to enhance the company's service image in the hearts of customers, the special work plan for 2019 is as follows:

Create a "service image." Strictly implement the company's various rules and regulations, use civilized language when communicating with customers; honesty, not easy to promise customers, promised things must be done, run well; can not ignore the details; for dress, instrument, gestures, etc. Strict attention,

Change the concept of service and change "I want to serve" to "I want to serve." Seriously study the various system processes and business processes related to the company and quality, so as to meet the various questions raised by the customers about quality at any time. With the attitude of “multiple learning, more communication, and initiative”, we will deeply understand the receipt of quality complaints and customers. Communication, customer complaints, immediate processing, etc., while providing customers with quality three-pack processing

Enhance responsibility, enhance service awareness, and team awareness. Proactively put the work to the point, implement it, reduce the service timeliness, and when receiving customer quality complaints, it should be dealt with immediately, reduce the customer's complaints caused by our quality problems, and minimize unnecessary losses. Customers and companies bring greater benefits, and it is important to close the customer's quality complaints within three days. Always insist on not knowing, do not understand the attitude of learning more, cooperate with colleagues, report more about the work with the leaders, to better complete their work, but also enhance teamwork ability to better serve customers.

Each time a customer complaint is received, according to the customer's quality complaint handling regulations, it should immediately respond to the relevant production department, and fill in the customer complaint handling report, and formulate corrective and preventive measures for the quality complaint. Statistical analysis of customer complaints is conducted weekly to better quantify the quality problems. At the end of each month, customer complaints are reported to the superiors in the form of monthly reports and sent to relevant departments.

The above is my plan for working in 2019. There may be many unclear and unclear places. I hope that leaders and colleagues will give more support and help. Looking forward to 2019, I will work harder and more conscientiously to deal with this position, and strive to win more profits for the company and establish a glorious image of the company in the eyes of customers.