Bank lobby coordinator work summary

The ups and downs have gone through a lot, and whether it is successful or not, it is a life experience. After experiencing more, I feel quite a bit more about the feelings of life. From the first day I reported to enter the property, I faced a new challenge. When I first entered the ICBC gate, I knew that this was the beginning of my new life.

The work of the bank lobby coordinator is mainly in the work of establishing and maintaining customer relationship, such as: guiding the diversion of customers, maintaining the distance of “one meter line”, answering customer consultation, helping customers solve some practical difficulties, paying attention to target customers. To meet the special needs of key customers, to deal with customer dissatisfaction, to keep the lobby clean, and to clean up the sundries on the counter in time. I have been facing this work for almost a year. During this period, I have been well integrated into this group from the beginning of the incompatibility, and my mentality has changed a lot. At the beginning, I felt that it was not only necessary to deal with the bank staff, but also to handle the relationship with the coordinators who set up their own classes. What is more important is to make their work meticulous and in place. I feel physically and mentally exhausted when I work every day. The working hours of the day are calculated in minutes and seconds.

However, I slowly began to adapt to this work and began to clarify the scope, goals and significance of this work. With these jobs, everything has become so clear and clear to me. So I learned a lot of banking knowledge at work, such as: how to fill out the remittance slip? How much does it cost to collect money on an ATM? How to collect small management fees? How to make customers try to reduce the loss of change deposits? How to let customers know about new products?

In terms of service, I took the initiative to meet different customers and fulfilled the enthusiasm and generous answer to customer questions. Smile and let customers wait outside the “one-meter line”, promptly remind customers not to smoke in public places in a gentle tone, guide customers to use correctly on the teller machine, and give high-quality services to the disabled and the elderly as much as possible. In the Yongan branch office where I ran the class, there was often a disabled person who was in a wheelchair to handle the business. As long as I saw him coming far away, I would definitely lift the curtain for him to enter the hall conveniently. Arranging him to wait outside the "One Meter Line", I took the initiative to act as his "second setter", help him deliver the documents to the window to handle the business, and handed the documents that need his signature to his hand, enthusiastically and him. Explain the situation until you are sent away. The elderly who are inconveniently arranged to arrange for him to wait in the seat, and when he is his turn, he will promptly support him to the window for business. As long as the service is enthusiasm, civilization, sincerity, patience and accurate answering the customer's problems, I think this kind of service should not be a problem.

In customer maintenance, I have done my eyesight, diligence, hand work, and my legs. Now I can basically answer the customer's consultation, and can comfort the customer properly. Let the customer come here to have a good atmosphere, good. Service standards. Shuttle service between customers, I am slowly familiar with some customers, often when I am busy with work, customers have greeted me, and my heart is sweet at this time.

Through such a long time of getting along and tempering, my relationship with bank staff and peer coordinators is also very harmonious. The running point made me a good friend with some bank staff, and also became a very tacit partner with some of the assistants. I often get together with everyone to get in touch with each other. Although I can always receive their calls or greetings due to changes in the work of bank staff. Although I left the partner who had been working for a while, I could always hear the voice of a half-voiced "sister". I feel that if we want to do a good job, the cooperation with everyone is closely related. The harmony between them is also a good promotion of the work. This requires a generous, tolerant mentality. . .

I know that being a lobby coordinator is subject to the attention of customers, and such work needs to be more challenging in the future work. But I will absorb as much knowledge as possible to broaden my energy during my limited working hours. I am very happy as a coordinator because we have a good group of leaders. They give us a good backing, support and understand our work, make everything work, and life is so brilliant. It is. In such a group, I will continue to enrich and perfect myself in my work, and eventually become a qualified and qualified lobby assistant.

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