Summary of the work of the toll station in 2019

After several years of xxxx, under the correct leadership of the leadership team, with the strong support of various departments, under the active efforts of all the staff of the xxx toll station, so far the xxx toll station has collected the vehicle tolls, compared with the same period last year. It has increased by 10,000 yuan, and it has actually increased by 10,000 yuan. It is expected to break through the Wan Daguan by the end of the year. However, there is still a certain gap between the tasks of the station and the station that I have issued. Review one year:

a fee for work

The reason for the collection of tolls that was not completed by the bureau was due to the free reasons for fresh agricultural products. So far, I have made a total of 9461 free green channel vehicles, with a total free amount of 1,055,590 yuan. If we add this amount, the toll collection task of our station will be basically completed. Actively and effectively cooperate with the over-remediation work, from the model-based charges to the weight-based charges, so that the station charges, over-limit work order. In order to avoid traffic jams during peak hours and holidays, and to ensure the smooth flow of toll stations, the toll stations have formulated emergency plans for emergencies, and resolutely put an end to the occurrence of congestion. Since Dandong City is a seaside tourist city toll station, it has developed a road map for each attraction, so that it is a good way for the next-door tourists to explain the way.

Second, in terms of overrun work

As of that time, the vehicles at the entrance of our station were super-long, super-wide, and super-high-requested vehicles. The vehicles that were over-received and handed over to the roads were fined. In the process of testing, we can do standard testing and civilized service.

Third, in the security work of the toll station

The assistants escorted the toll collectors to work and lay off the posts, ensuring the safety and property safety of the toll collectors. Under the leadership of Ji Yuhang, the leader of the station safety team, the head of the station and the assistant staff will cooperate with the electrician to carry out safety inspections on the internal and external environment of the toll station. If the safety hazard is found, it will be solved immediately. If we cannot solve it ourselves, it will form a written The form is reported to the relevant departments for help. A system has been formed and records are made every time. In addition, the pacemakers are required to patrol once every half hour, and it is forbidden for outside vehicles and personnel to stay in and around the toll booth square. The square is orderly. Now the driver has developed a habit and actively parked the car on the black road to ensure the safety and smoothness of the toll booth square.

Fourth, in monitoring work

The monitoring room enables the heart of the toll booth and the monitors in the station to have a high degree of responsibility and meticulous work attitude, and to do a special review and annotation of each vehicle. In the past year, the supervisors properly managed the monitoring equipment and timely reported the maintenance work to ensure the normal operation of the monitoring equipment. The various records were complete and detailed, and became the communication link between the management office and the toll station.

Five in cashier's and ticket work

Although the work of the cashier's ticket at my station is borne by one person, the work is still meticulous, clear, and has clear rights and responsibilities. In particular, after changing to the weight-based charging, the traffic behavior and traffic volume of our station have increased significantly. The cashier's ticket holders can well deploy the use of empty card boxes and reserve funds. I have never been caught off guard. . Moreover, the accounting records are carefully and completely completed, and the notes are cleared in the day.

Six stations

The xxx toll station adopts the internal and external environment, the internal quality, and the standard working methods. It is required to provide a good sanitary environment for the passers-by, so that the lane plaza has no debris, and the toll booth window is clear. And the "military management, standardized service" is embodied in the actual situation, so that the line has a military posture, the internal affairs have a military.

Seven in the work of the Youth League branch

The Youth League Branch is the backbone of the toll station work and plays a leading role in the toll booth. The Youth League has organized a series of internal affairs competitions, tug-of-war competitions, celebrations of the third-generation small sports games and other cultural and sports activities, enriching the amateur cultural life of the toll station staff and making the toll stations cohesive and centripetal, and promoting the work of the toll stations. Better advance.

Eight in strengthening the construction of the workforce

The xxx toll station insisted on holding a meeting of the stationmasters on a weekly basis to formulate the work focus of this week. The duty station manager reported the work of each class, looking for gaps and finding the gaps. Every half month, the whole station staff meeting was held, summing up the work in the front section of the whole station, commending the advanced and pointing out the shortcomings. Clarify the tasks and requirements for a period of time in the future, convey and implement the instructions and requirements of the two levels of organization and leadership, summarize and discuss the problems that arise, and set the work requirements and priorities of the station. Each person is tested for professional knowledge according to the position, and those who fail the test can not be employed.

Nine inadequacies

To sum up the work of the year, there are still too many problems and deficiencies. There are still many places in the work of toll stations that are not standardized, institutionalized, and stylized. There is a big gap between the standards of Shenyang Station, especially in the work, there are still too many details of the weak links. In terms of charging work, our service should also be closer to family service, which is the feeling of using a passer-by to come to a toll booth. In terms of the image of the external tree, we should strengthen the militarization and standardization for the image of the post service. We should let passers-by come to our toll booths. Whether it is the external facilities or the personnel, there is a uniform and well-trained feeling. In terms of quality of internal training, we should carry out more dedication education, enhance the collective ownership of the toll collectors, be able to use the toll station as their own home, and establish a higher service concept to satisfy all kinds of passers-by.

Summarizing the lessons of the past eight years, all the staff of the xxx toll station are laughing and welcoming the guests from all over the world with full enthusiasm and working hard to achieve great results in 2009.