Unit cleaning staff year-end summary

In XX, under the guidance and strong support of the company's leaders, in accordance with the company's work requirements, in line with the "customer satisfaction, is our eternal pursuit" of the property service purposes, "people-oriented, customer-oriented, sincerity as the source "Quality first" company management philosophy, "upper level, create efficiency, tree brand" as the company's development goals, "service first, customer first" as the creed of each employee. Through the joint efforts of all the staff of the department, we have carried out a series of high-quality service work, and here we briefly summarize the work of the year. Summarize experience and lessons, identify deficiencies, and lay the foundation for XX's work. 1. After the staff management cleaning, after the night shift, the employees fluctuated and it was very difficult to carry out the work. For this reason, the employees communicated in various aspects and stabilized the employees' emotions without affecting the quality of the work. According to the job requirements of each position, the focus is on strengthening the rational allocation of personnel and the assessment of workload, the actual operational characteristics and requirements, adjusting the shift and shift time, and basically satisfying the operational requirements of cleaning without increasing personnel. There are 14 existing staff. In the current year, 9 people were resigned and transferred. One of them was transferred to the reservoir area and 8 people left. 2. Training The new cleaning staff has been trained in cleaning theory and practical training for different positions, so that the cleaning staff can master the knowledge of cleaning work and meet the requirements of office cleaning. Under the premise of training the cleaning staff in the "cleaning work manual", the following trainings are emphasized in combination with the actual situation in the work: cleaning agent classification and use, cleaning program, cleaning stainless steel accessories, furniture cleaning, cleaning ash, cleaning wallpaper , the cleaning and maintenance of the elevator, the treatment of rust. Strengthened the training of the staff assessment system, the training of the excellent and relevant knowledge, and established the responsibility of the employees' work. At present, the employees have been able to work hard and complete according to the prescribed standards, but still respect the details of work discipline, behavior and other aspects. Supervision and management are needed, and the next step will be to strengthen this training and make it a habit. After continuous training and running-in, the cleaning staff has adapted to the existing management and working procedures, and the personnel are basically stable. 3 In terms of cleaning work mode, under the guidance of the group company, “no one cleans” is implemented, and “natural color cleaning” has achieved good results. It is divided into two shifts on the basis of the original white shift, and the main cleaning work is carried out in the night shift. In order to ensure the quality of hygiene while implementing “unmanned cleaning”, the cleaning frequency of cleaning inspections has been strengthened. The existing staff configuration 7f-16f a cleaning staff can basically achieve the health problems that will be generated at any time within 30 minutes, but in the peak period 11f16f often exist for 1 hour, the cleaning staff can not enter the male bathroom, resulting in a dirty bathroom. Strengthen the cleaning frequency in the "natural color cleaning", change the original fixed plan cleaning to the current cleaning at any time, find that the dirt is immediately cleaned, restore the original color, and take better results, but the cleaning cost has increased. . In the recent period, due to the construction of the second construction and the construction of the municipal road, the overall environment is dusty. Although the cleaning is strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. As the construction is over, it will be thoroughly cleaned to meet the sanitary standards. . In order to ensure that the carpet carpet hygiene meets the standard requirements, vacuum every 20 minutes. 4 The completion of the cleaning work completed the timely revision of the cleaning staff and the working mode to complete the daily maintenance of the public area of ​​the building. Complete the land reclamation work for the new entrance floor. Complete the hard processing of the building stone and the maintenance of the carpet. Complete the removal of the building waste. Complete 2 cleanings of the exterior of the building. Complete the peripheral ground wash work. Cleaning work twice a month on the b1 yard. Complete special cleaning service. The stone floor of the reservoir area is treated with 2 crystal faces and carpet, bedside and sofa cleaning. Cleaning of the carpet on the 3rd floor. Complete the quarterly waxing maintenance work. 5 Greening work In May, there were about 100 green plants in the green building of the building. The growth in the office and the lobby is general. In other places, due to the lack of sunshine, the humidity is not enough, especially the ventilation, resulting in more green insects and insects. Most of the plants die, others are barely surviving but have no ornamental value. In the maintenance of efforts to overcome the bad factors, to change the soil every two seasons, increase nutrients, timely killing insects, concentrated maintenance in a certain period. Hawaiian coconuts have successfully reproduced two. In XX, indoor greening is recommended to consider outsourcing to ensure that plants are ornamental. The peripheral greening has not been replanted due to waterproof construction. In April XX, the greening should be completely designed. Attached to XX in May, purchase of green plant list name purchase quantity available number of deaths green radish 20 13 7 散尾葵13 13 0 rich tree 5 5 0 hulk 24 17 7 black diamond 2 2 0 smooth sailing 6 0 6 Hawaiian coconut 8 11 Eucalyptus 1 1 0 Money Tree 2 2 0 Rubber Tree 2 2 0 African Jasmine 3 3 0 6 Pest Control According to the street's instructions on the creation of the National Health City, Procter & Gamble has completely eliminated the building and complies with national health regulations. . In the work, mice and mosquitoes were killed according to the seasons, and good results were obtained. 7 Hygiene quality supervision With the implementation of iso9001-XX quality system, cleaning in the work, strengthen the supervision of work quality, complete the completion of the form, use various records and systems to control the quality of work, and summarize the problems in the work, Further corrections have achieved good results. 8 In terms of cost control, the average cleaning cost for XX years is 5,500/month. In terms of cleaning supplies, it is difficult to control the cost of personal products such as roll paper, which is nearly 1,300 rounds per month. The monthly cost of hand sanitizer is nearly 220 rounds. Stone maintenance costs nearly 1,000 yuan per month. There are problems in the work of 9. The oil generated by the car in the peripheral yard cannot be effectively removed. 2 There is a certain gap between the daily cleaning frequency of existing personnel and the frequency required by the company. It is difficult to meet the standard without increasing personnel. 3 Winter snow pharmacies can not meet the standard of hygiene, you can consider the purchase of self-propelled automatic washing machine, there will be some improvement. 4 The building has been in use for two years. The waterproof, oil-proof and anti-fouling ability of the stone has been reduced. In order to prevent water spots, weathering and other diseases, XX plans to protect the stone in the bathroom and the floor of the hall. 5 In the case of ensuring that the hygiene meets the standards, the cost of replacing the accessories for the high-frequency equipment will increase. For example, to ensure that the carpet carpet hygiene meets the standard, the dust is vacuumed every 20 minutes as required, and the vacuum cleaner switch is nearly 90 times a day. In XX, the overall cleaning work has improved, but there are still some shortcomings in the details of the work, and the cleaning costs have potential to be tapped. Under the guidance of the company's leaders, with the efforts of all the cleaning staff, there will be better performance in XX. Frequently used cleaners are distributed in the workplace to control usage.