Summary of the work of the Planning Bureau in 2019
In the XX year, under the correct leadership of the district committee and the district government, under the help and guidance of the district letter and visit bureau, the people really implemented the spirit of xx and adhered to the scientific development concept as a guide to safeguard the fundamental interests of the broad masses of the people. As a starting point, administration according to law, earnestly doing a good job in petition work correctly handles and resolves contradictions within the people, and has made certain contributions to maintaining social stability. The work of letters and visits in XX is summarized as follows:
I. Strengthening leadership and conscientiously implementing the responsibility system for letters and visits Since the beginning of the year, the bureau has put the work of letters and visits on the important agenda, conscientiously implemented the overall responsibility of the "number one", the specific leadership of the leaders, the first level, the first level, and the implementation of letters and visits. Job responsibility system. The major and difficult letters and complaints will be personally transferred by the main leaders. The letter of intent to be interviewed will be submitted to the District Letters and Calls Bureau in the form of a red-headed file after being examined and issued by the main leaders. The opinions of the general opinion of the general letter of inquiry are summarized and compiled by the staff of the petitions according to the reply of the department, and the director of the office of the newspaper office will check and review the leaders. At the same time, the bureau further improved the work of the early warning mechanism for letters and visits, and carefully arranged the arrangements for the reception of letters and visits.
Second, strengthen business training, and continuously improve the professional quality of petition workers. In order to strengthen the construction of letters and visits staff and improve the level of petition handling, the bureau has arranged letters and visits staff to participate in the organization of district committees and district letters and visits bureaus in the first half of this year. Party and government visits to the platform for letters and visits training, continuously enhance the business quality of petition workers, and improve the level of handling letters and visits. At the same time, the bureau has three part-time petitioners, one part-time network information administrator and one part-time job for the existing petition information system, party and government access platform, portal website, 96128 government information inquiry and other petition systems. The information liaison officer has improved the efficiency of the work and ensured that the petition system such as time-limited procedures is in place. At the same time, the bureau requires each petition staff to be proficient in the operation of online petition handling, and stipulate that each system should log in at least twice a day. The 96,128 information enquiry line will be answered at any time to ensure that the petitions are received in a timely manner and are not missed. Mistaken.
Third, clear priorities, and effectively improve the efficiency of letters and visits work Since the beginning of the year, the bureau has focused on the contradiction handling of infrastructure construction, violations of illegal construction of residents, urban house demolition and other work, and has done a good job in letters and visits from the following aspects: Further establish and improve the system of letters and visits. According to the provisions of the State Council's "Registration of Letters and Visits", the "XXXX District Planning Bureau's Letters and Visits Work System" was further improved, the duties of the Bureau of Letters and Visits and the departments' work duties were clearly defined, and relevant regulations such as handling visits and letters and visits were received, and the petitioners were The letter reception and supervision work further clarified the requirements. At the same time, it clearly clarified the polite language and taboos of the people, which made the bureau's petition work standardized; 2. Further investigate the hidden dangers of petitions. Two times a month, at the office meetings and bureau meetings of the directors, the work of letters and visits will be exchanged. The office will summarize and sort out the handling of letters and visits, and discover the hidden dangers of letters and visits at an early stage. The report will be reported at the meeting, and the business departments will discuss and analyze together. Power to solve; 3, further standardize the handling of letters and visits. Our bureau insists on the principle of “pre-emptive, urgent, and special affairs”. The office timely sorts and forwards the letters and visits, implements the relevant business departments to solve the problem, and the business department carefully investigates and verifies the office. The letters and visits were well tracked, supervised, promptly submitted in writing, shortened the processing time limit, improved the one-time processing rate of the initial visit, and effectively reduced the number of petitions and repeated visits. In response to the fact that the contents of the petitions are related to the business and the situation is more complicated, the main leaders and in charge leaders invite the petitioners to communicate face to face, understand the specific situation, or go deep into the street community and negotiate with the relevant responsible persons. 4. Further improve communication and coordination. In order to further improve the work of letters and visits, the Bureau actively communicated with the District Letters and Calls Bureau, actively coordinated work, mastered the situation of letters and visits, and timely reported the work of letters and visits. At the same time, the departments and departments strengthen contact and communication, exchange learning business policies, and jointly coordinate solutions.
Fourth, to improve the mechanism and adhere to the law and administration to maintain a good order of letters and visits, the key is to act in accordance with the law. 1. It is to solve the problem of letters and visits according to the law. There are clear provisions on laws and policies. If conditions are met, the deadline will be resolved and the tail will never be left. If there is no solution to the situation and needs to be resolved step by step, explain to the public the policy situation and gradually solve it as soon as possible according to the policy. 2. It is to maintain the order of letters and visits according to law. The petitioners who acted excessively, arbitrarily, and disrupted the order of letters and visits promptly informed the public security organs to intervene, took necessary measures, disposed of them according to law, and maintained the normal order of letters and visits. 3. It is to properly handle the law-related complaints and complaints. For cases involving petitions involving lawsuits, the legal department will provide legal advice and legal assistance to guide the people to solve problems through arbitration, litigation and administrative reconsideration. For the petition cases that entered the judicial process, the people's congress, political and legal, and petition departments tracked and supervised the work, effectively safeguarding the legitimate rights and interests of petitioners. As much as possible, the visiting people are satisfied.
IV. Actively cooperate, handle in time, and mediate various types of petition cases in accordance with the law. The bureau has actively cooperated with the relevant departments of the higher authorities and the district committees, district governments, and letters and visits bureaus to do all the important tasks, and to make important letters and visits. information. This year, there were no fears of receiving a total of 93 visits, letters, and calls, including 3 letters, 15 calls, and 75 batches of visits. The incoming call processing rate reached 99.5. The callers who came to visit were more satisfied.
V. Combine theory with practice, do a good job in letters and visits, carry out in-depth study and practice scientific development concept activities, and strive to create a new situation in letters and visits. Since carrying out in-depth study and practice of the Scientific Outlook on Development, the Bureau has strictly followed the requirements of the implementation plan of the study and practice activities of the district committees and district governments, and closely focused on how to implement the scientific development concept in the work of letters and visits. The practice carrier of "resolving contradictions and disputes and building a harmonious society" was put forward. In guiding the petition cadres to liberate their ideological understanding from the constraints of those concepts, practices, and institutional mechanisms that violate the requirements of the scientific development concept, and clear the ideological obstacles for promoting the scientific development of letters and visits.
In short, this year, with the strong support of all levels and departments, and the high priority of the leaders, we have worked together to solve the problem of letters and visits at the grassroots level, and the letters and visits have achieved certain results. However, under the situation of the increasingly developed market economy, new problems are emerging one after another, and the people's legal awareness is increasing. Many problems need to be constantly explored and improved. The next step we need to do is: First, we must continue to carry out in-depth investigation and resolution of contradictions and disputes; Second, continue to carry out special work on re-visiting and re-visiting; Third, continue to do a good job in learning and practicing the scientific development concept, so that letters and visits work Really embark on the path of scientific development. In the future work, we will further strengthen learning, raise awareness, grasp the situation, take the initiative to resolve various contradictions, and strive to maintain social stability and promote fearless letters and visits to a new level.
I. Strengthening leadership and conscientiously implementing the responsibility system for letters and visits Since the beginning of the year, the bureau has put the work of letters and visits on the important agenda, conscientiously implemented the overall responsibility of the "number one", the specific leadership of the leaders, the first level, the first level, and the implementation of letters and visits. Job responsibility system. The major and difficult letters and complaints will be personally transferred by the main leaders. The letter of intent to be interviewed will be submitted to the District Letters and Calls Bureau in the form of a red-headed file after being examined and issued by the main leaders. The opinions of the general opinion of the general letter of inquiry are summarized and compiled by the staff of the petitions according to the reply of the department, and the director of the office of the newspaper office will check and review the leaders. At the same time, the bureau further improved the work of the early warning mechanism for letters and visits, and carefully arranged the arrangements for the reception of letters and visits.
Second, strengthen business training, and continuously improve the professional quality of petition workers. In order to strengthen the construction of letters and visits staff and improve the level of petition handling, the bureau has arranged letters and visits staff to participate in the organization of district committees and district letters and visits bureaus in the first half of this year. Party and government visits to the platform for letters and visits training, continuously enhance the business quality of petition workers, and improve the level of handling letters and visits. At the same time, the bureau has three part-time petitioners, one part-time network information administrator and one part-time job for the existing petition information system, party and government access platform, portal website, 96128 government information inquiry and other petition systems. The information liaison officer has improved the efficiency of the work and ensured that the petition system such as time-limited procedures is in place. At the same time, the bureau requires each petition staff to be proficient in the operation of online petition handling, and stipulate that each system should log in at least twice a day. The 96,128 information enquiry line will be answered at any time to ensure that the petitions are received in a timely manner and are not missed. Mistaken.
Third, clear priorities, and effectively improve the efficiency of letters and visits work Since the beginning of the year, the bureau has focused on the contradiction handling of infrastructure construction, violations of illegal construction of residents, urban house demolition and other work, and has done a good job in letters and visits from the following aspects: Further establish and improve the system of letters and visits. According to the provisions of the State Council's "Registration of Letters and Visits", the "XXXX District Planning Bureau's Letters and Visits Work System" was further improved, the duties of the Bureau of Letters and Visits and the departments' work duties were clearly defined, and relevant regulations such as handling visits and letters and visits were received, and the petitioners were The letter reception and supervision work further clarified the requirements. At the same time, it clearly clarified the polite language and taboos of the people, which made the bureau's petition work standardized; 2. Further investigate the hidden dangers of petitions. Two times a month, at the office meetings and bureau meetings of the directors, the work of letters and visits will be exchanged. The office will summarize and sort out the handling of letters and visits, and discover the hidden dangers of letters and visits at an early stage. The report will be reported at the meeting, and the business departments will discuss and analyze together. Power to solve; 3, further standardize the handling of letters and visits. Our bureau insists on the principle of “pre-emptive, urgent, and special affairs”. The office timely sorts and forwards the letters and visits, implements the relevant business departments to solve the problem, and the business department carefully investigates and verifies the office. The letters and visits were well tracked, supervised, promptly submitted in writing, shortened the processing time limit, improved the one-time processing rate of the initial visit, and effectively reduced the number of petitions and repeated visits. In response to the fact that the contents of the petitions are related to the business and the situation is more complicated, the main leaders and in charge leaders invite the petitioners to communicate face to face, understand the specific situation, or go deep into the street community and negotiate with the relevant responsible persons. 4. Further improve communication and coordination. In order to further improve the work of letters and visits, the Bureau actively communicated with the District Letters and Calls Bureau, actively coordinated work, mastered the situation of letters and visits, and timely reported the work of letters and visits. At the same time, the departments and departments strengthen contact and communication, exchange learning business policies, and jointly coordinate solutions.
Fourth, to improve the mechanism and adhere to the law and administration to maintain a good order of letters and visits, the key is to act in accordance with the law. 1. It is to solve the problem of letters and visits according to the law. There are clear provisions on laws and policies. If conditions are met, the deadline will be resolved and the tail will never be left. If there is no solution to the situation and needs to be resolved step by step, explain to the public the policy situation and gradually solve it as soon as possible according to the policy. 2. It is to maintain the order of letters and visits according to law. The petitioners who acted excessively, arbitrarily, and disrupted the order of letters and visits promptly informed the public security organs to intervene, took necessary measures, disposed of them according to law, and maintained the normal order of letters and visits. 3. It is to properly handle the law-related complaints and complaints. For cases involving petitions involving lawsuits, the legal department will provide legal advice and legal assistance to guide the people to solve problems through arbitration, litigation and administrative reconsideration. For the petition cases that entered the judicial process, the people's congress, political and legal, and petition departments tracked and supervised the work, effectively safeguarding the legitimate rights and interests of petitioners. As much as possible, the visiting people are satisfied.
IV. Actively cooperate, handle in time, and mediate various types of petition cases in accordance with the law. The bureau has actively cooperated with the relevant departments of the higher authorities and the district committees, district governments, and letters and visits bureaus to do all the important tasks, and to make important letters and visits. information. This year, there were no fears of receiving a total of 93 visits, letters, and calls, including 3 letters, 15 calls, and 75 batches of visits. The incoming call processing rate reached 99.5. The callers who came to visit were more satisfied.
V. Combine theory with practice, do a good job in letters and visits, carry out in-depth study and practice scientific development concept activities, and strive to create a new situation in letters and visits. Since carrying out in-depth study and practice of the Scientific Outlook on Development, the Bureau has strictly followed the requirements of the implementation plan of the study and practice activities of the district committees and district governments, and closely focused on how to implement the scientific development concept in the work of letters and visits. The practice carrier of "resolving contradictions and disputes and building a harmonious society" was put forward. In guiding the petition cadres to liberate their ideological understanding from the constraints of those concepts, practices, and institutional mechanisms that violate the requirements of the scientific development concept, and clear the ideological obstacles for promoting the scientific development of letters and visits.
In short, this year, with the strong support of all levels and departments, and the high priority of the leaders, we have worked together to solve the problem of letters and visits at the grassroots level, and the letters and visits have achieved certain results. However, under the situation of the increasingly developed market economy, new problems are emerging one after another, and the people's legal awareness is increasing. Many problems need to be constantly explored and improved. The next step we need to do is: First, we must continue to carry out in-depth investigation and resolution of contradictions and disputes; Second, continue to carry out special work on re-visiting and re-visiting; Third, continue to do a good job in learning and practicing the scientific development concept, so that letters and visits work Really embark on the path of scientific development. In the future work, we will further strengthen learning, raise awareness, grasp the situation, take the initiative to resolve various contradictions, and strive to maintain social stability and promote fearless letters and visits to a new level.
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