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Summary of the work of the City Post Office in 2019 and the work plan of 2019

In XX, according to the requirements of the provincial postal work conference and the prefecture's forum, the xx bureau actively organized learning and implementation, carefully grasped the spirit of the meeting, raised awareness, changed concepts, emphasized that the traditional business was not relaxed, and continued to increase savings, correspondence, etc. Business development efforts, bigger and stronger agency insurance business, make a fuss about management, market expansion and control costs; adopt flexible and diverse incentives, reward and punishment, fully mobilize employee enthusiasm, improve corporate competitiveness; close with the government The link is to focus on comprehensive rectification and to grasp the development of postal services, and to achieve "two hands and two hands hard".

1. The key indicators for the year are completed:

Business income: From January to November, Jeonju Post completed its business income of 10,000 yuan, completed the annual plan, and owed an average of one percentage point. The absolute growth was 10,000 yuan, a year-on-year increase.

Postal business volume: From January to November, Jeonju Post completed a total of 10,000 yuan of business volume, an increase of 9% over the same period of the previous year.

Cost: From January to November, the statewide cost is 10,000 yuan.

Balance of income and expenditure: The accumulated income in January-November has been completed in 10,000 yuan, reaching the progress of the provincial bureau.

Second, the main work situation in XX years

Do a good job in "comprehensive rectification" work. The postal basic management work is the cornerstone of postal survival and development. The postal departments at all levels in the state fully recognize the importance of the "comprehensive rectification" work, conscientiously implement the relevant archives and conference spirit of the provincial bureau on "comprehensive rectification", and do a good job in the post. The operation quality and safety monitoring positions of the “mail flow” and “fund flow” of the enterprise are performed, and the “45-110” and “special rectification” work is implemented, measures are taken, and strict fund management is ensured to ensure effective recovery of each fund. Improve the service quality and management level of mail receiving and delivery, and make the last bureau's “last mile service” to build the brand image of the company. Strengthen the construction of the workforce, standardize the management of employment, strengthen business skills training, improve the overall quality of personnel, and voluntarily implement the "45 prohibitions" of the postal service.

Further strengthen management and steadily advance the work of human education. In the XX year, under the overall arrangement of the provincial bureau, in line with the principle of "people-oriented", the three-post system reform of the postal enterprise was fully implemented, and the construction of the three teams was effectively strengthened, which provided the intrinsic support for Banna Post to comprehensively enhance the market competitiveness of the enterprise. Power and human resources protection.

1. In order to cooperate with the reform of China's postal system, further transform the mechanism, and steadily implement the separation of the main and auxiliary work, the bureau set up a leading and auxiliary separation leading group, and gradually carried out the clean-up reporting of assets and liabilities, personnel status, etc. Separation lays a good foundation /

2. Clean up the standard employment and gradually establish a scientific employment mechanism. In XX, the bureau completed the retiring work for those who were older, had lower cultural quality and more than one year, and refined the boundaries and expenses of laborers and agents.

3. In accordance with the principle of giving priority to benefits and taking into account the principle of fairness, according to the different characteristics of individual posts, the performance appraisal methods for comprehensive departments, business units and marketing personnel have been formulated, and they have been approved by the majority of employees through one year implementation.

Taking the working class as the main body, and earnestly fulfilling the duties of the working committee. Working around the center, in-depth study of the party's basic line, carrying out situational tasks, situational education activities, guiding employees to recognize the increasingly fierce competition situation, correctly treating reforms, supporting reforms, and participating in reforms; exploring through labor competitions and business skill competitions The enthusiasm and creativity of the staff. To commend the advanced, establish a typical, set off a rush of comparison, rush, help, and super. In XX, the trade unions at all levels commended the advanced collectives with outstanding achievements in XX, and advanced individuals, which greatly stimulated the enthusiasm of the cadres and workers in the post training and the talents of the posts; cared for the life of the employees, and helped the poor to help the poor. activity. In XX, the Spring Festival Splashing Festival and other festivals were used to sympathize with the employees, and the retired and retired employees were sent to the condolences for nearly 10,000 yuan.

Keep improving and earnestly perform financial work functions. According to the spirit of the State Bureau's "No income in XX year, no expenditure on expenditure", the income of some of the Bank's income is not high, and the accounting method is inaccurate. The cost of the sub-operate has been carried out. Clean up and verify to ensure the quality of postal economic operation; complete the inventory of Quanzhou Post's fixed assets, and do a good job of revitalizing fixed assets according to the relevant spirit of the provincial bureau.

Grasp opportunities, generate revenue and increase efficiency, and strengthen business development.

1. Postal business: Letter business: From January to November, the business income was 10,000 yuan, a year-on-year increase. The key link in the development of postal advertising lies in the delivery terminal. Only by guaranteeing the quality of delivery can the advertising role of advertising be maximized. From January to November, the advertising center will complete the business income of 10,000 yuan and complete the annual target of the project. China Post has a total of 10,000 copies of advertising business, achieving a revenue of 10,000 yuan; making full use of the favorable opportunities for private schools and secondary specialized schools in the second quarter to prepare for enrollment, focusing on the development of postal advertising business in the campus; vigorously expanding the outdoor advertising business, and The People's Property Insurance Company signed a three-year-old outdoor advertising contract, which effectively boosted the growth of the letter business. Newspaper retail and textbook distribution: XX year tender autumn textbook distribution and distribution work and XX spring subscription work have been successfully completed; carried out the reorganization of 22 retail newspaper kiosks in the state, and cleared the newspapers and magazines of retail newspapers and magazines for many years , re-signing the agreement, standardizing the operation; XX annual newspaper subscription work, continue to obtain the strong support of the local party committee and propaganda department, through extensive publicity, consolidate old customers, develop new subscribers, through the postal department's quality service and door-to-door collection In other ways, at the same time change the concept, strengthen the ability to cope with the market, wait for, do not rely on, work ahead, and strive to complete the provincial government's "Public Security and Increase Three" goal.

2. Postal Savings: Integrate the business concept of postal financial development and realize the multi-channel development of postal financial business. The overall development of the postal storage business as a major highlight of efficiency. Based on local economic development, close to the market, give full play to marketing power, proceed with its own characteristics, strengthen market research and development, and make the annual balance exceed the number of planning tasks issued by the provincial bureau. The accumulated balance of the state is 10,000 yuan. Taking the Road Traffic Safety Law as an opportunity to vigorously develop various types of auto insurance business, and actively organize and take appropriate measures, the annual locomotive insurance business has achieved good results, and the statewide locomotive insurance business has completed 10,000 yuan; The market potential of the toll fee business, the launch of the gift-to-call gift-giving activities has effectively stimulated the growth of the collection of telephone bills; the combination of postal exchange and postal services, and vigorously expand the collection of goods, taxes, collection of public welfare, etc. New type, intermediate business; undoing and deploying a batch of pos machines and atm machines with low usage rate and poor returns; carrying out the "Love My Post, Brush My Green Card" consumption competition, several new cards issued from January to November, and kept the post The balance of the reserve is stable and rising.

From January to November, the state's postal savings net increase of 10,000 yuan, the realization of postal savings income of 10,000 yuan, insurance income of 10,000 yuan, have completed the project schedule.

2. Parcel business: From January to November, the parcel business has completed a total of 10,000 yuan in the state, which is a downward trend compared with last year. In addition to the postal business, the parcel business is the key development business of the xx Bureau. At the beginning of the year, around the concept of “regulating management, innovating ideas, accelerating the pace, and improving quality”, key markets were established, and seasonal time-to-earth products were marketed. Good package collection work, according to the actual changes in the current market resource allocation, gradually improve the management method of large customers, use well, use live bulk parcels at their own expense preferential policies, timely and carefully report the large customer tariff concessions, maximize the To meet the needs of customers, use honesty to stabilize old customers to win new customers, and at the same time aim at the market to grasp the collection of other large parcels, to curb the volume of large parcels, and to reduce the downward trend.

3. Logistics business: The state's logistics revenue has reached 10,000 yuan, a year-on-year increase. As part of the parcel business is gradually diverted into logistics business, it has fundamentally reversed the decline in logistics business revenue. The main reason is the statewide integrated logistics. The successful operation of the logistics business in the province has boosted the growth of the logistics business. In XX, the State Bureau Logistics Company has successively reached and distributed agreements with the larger companies such as Xiangdong Company, xx Tea Factory xx Rubber Factory and xx Pharmaceutical Company, which has taken a crucial step for the further development of the postal logistics business in the future; With the strong support of the provincial bureau logistics company, the international logistics and freight business achieved zero breakthroughs and generated 10,000 yuan; using the postal network to develop the mail-sale and distribution “Jie Shibao” series of agricultural products, the village has been established within the state. The level of agency is near.

4. Philatelic business: From January to November, the state completed the philatelic business income of 10,000 yuan and completed the annual plan. Among them, the philatelic business income is 10,000 yuan; the agency's telecommunications and other net income is 10,000 yuan; the sales of mobile phone net income is 10,000 yuan; In XX, the philatelic association and other units jointly organized four philatelic exhibitions and sales activities, and achieved good returns.

5. Charge d'affaires business: From January to November, the business income has been completed by 10,000 yuan, an increase of 9% over the same period of the previous year. This year, the business started early: the construction of the ip supermarket network has completed the construction task of the provincial bureau; the effect is quick: the mobile renewal card with the mobile cooperation is better in sales; the channel is more: relying on the technical support of the postal comprehensive service platform to achieve the collection Mobile and joint call charges services, while achieving new breakthroughs in mobile, Unicom numbering, and call sharing.

Third, there are problems

1. Due to the gradual opening up of the logistics market, the freight prices of many foreign trucks are relatively low, which has led to a sharp decline in the receipt and delivery of agricultural products by tea in China. This year's international express package has also appeared due to various factors. Shrinking, resulting in a decrease in the amount of income.

2. The business management is relatively crude, and the problem of slack discipline still exists in the branch offices and teams. The inspection is not strict, and business errors sometimes occur. According to the regulations of comprehensive rectification and special governance, the state bureaus The revenue bureaus and teams of the State Bureau conducted inspections and put forward rectification opinions on the units that found the problems, and rectified within a time limit.

Fourth, XX year work ideas

XX year will be a year of special significance. China has joined the WTO for three years. The domestic market has undergone earth-shaking changes. The market economy has matured and the market competition has become increasingly fierce. The domestic market is gradually aligning with the international market. With a new look, the choices for the people and users are no longer single. Facing new opportunities and challenges, the state-owned postal enterprises must recognize the situation, strengthen their confidence, and take advantage of the situation to provide better services to local party committees, governments and the society. In order to expand the new business field of xx post, we will play an important role in the postal enterprises for social progress and national economic development.

The general idea of ​​the XX year 308 postal work is to hold high the great banner of Deng Xiaoping Theory, take the important idea of ​​"xxxx" as the guide, conscientiously study and implement the spirit of the Fourth Plenary Session of the XX and xx sessions of the Party, and comprehensively promote and implement the "Yunling Pioneer". The “Cloud Post Pioneer” project implements the spirit of the provincial postal work conferences, strengthens confidence, and completes various planning tasks assigned by the provincial bureau. The specific objectives are:

The business income was completed at 10,000 yuan, an increase of 3%, and a year-on-year increase of 10,000 yuan; the goal of 10,000 yuan, an increase of 4%, an increase of 10,000 yuan.

The income and expenditure difference plan completed the income of 10,000 yuan.

The business volume has completed 10,000 yuan.

In order to achieve the above objectives, we must do our best to:

Focusing on the development of the statewide postal service, we will conscientiously study and implement the spirit of the Fourth Plenary Session of the XXth Central Committee. Taking the important idea of ​​"xxxx" as the driving force, we will promote the transformation of our thinking and work style. Take the study and implementation and implementation of the xx spirit as the main line of leadership and the main line of work, grasp and do a good job, fully implement and promote the "Yunling Pioneer" and "Cloud Post Pioneer" projects, and closely combine the new situation faced by Jeonju Post. New tasks, contact with the ongoing and upcoming work, and emancipating the mind, seeking truth from facts, and advancing with the times as the key to solving the state's postal problems. The majority of postal staff, especially leading cadres, must take the lead in learning, take the lead in implementing, set an example, and strive to become a model of diligent study, good thinking, emancipating the mind, advancing with the times, brave in practice, model of innovation, and enhance the development of all employees. Postal responsibility and urgency.

Open up the market, clarify measures, and promote the rapid development of various businesses

To develop the post, it is necessary to continuously optimize the business structure, handle the relationship between the traditional business and the new business, and handle the relationship between basic management and postal development. All levels must closely grasp the market demand and changes, and continue to focus on traditional business. The business is supported by key customers, further unifying thoughts, clearing the situation, clarifying development ideas, continuously expanding development space, and promoting the sustainable and healthy development of various businesses.

Postal financial business: unify thinking, adjust business structure with scientific development concept, continue to increase business propaganda, base on balance development, focus on agency insurance, actively develop postal financial intermediary business, and adhere to the development of postal savings scale. Focusing on human, material and financial resources, promoting the rapid, healthy and steady development of the postal financial business in the whole state, focusing on the following tasks: First, in the face of the dual pressures of market competition and postal reform, we must adhere to the unbalanced development of the balance. Accelerate the pace of development of postal savings balances, do a good job in the development of balances in key bureaus and rural markets, increase the number of card issuance, and strive to achieve the issuance of green cards. At the same time, carry out the green card user pos machine consumption prize-winning activities to increase the green card usage rate; second, increase the financial intermediary business market development efforts, promote business scale, continue to consolidate the generation of wages, on behalf of the low-income, and on behalf of the pension On the basis of key projects, we will do a good job in insurance business, and at the same time develop new services such as collecting water and electricity charges and TV viewing fees, and strive to replace the revenue-generating business to achieve zero breakthrough. Third, vigorously develop business remittances, so that business remittances become Pulling up the exchange business to increase the revenue, stabilize the decline of the exchange business; Fourth, organize the postal financial business labor competition activities in stages, promote new business, activate the business atmosphere, and promote the development of postal financial business; Fifth, we must earnestly focus on key links and key positions. Monitoring and management, strengthen inspection work, effectively prevent and avoid financial risks.

Letter business: It is necessary to further change concepts and raise awareness, and take the letter business as a key development business. In accordance with the overall thinking of integrating resources, joint development, innovative services, cultivating brands and scale development, we will focus on the following tasks: Mainly, focus on the development and production of mailing bills, mobile renewal card recharge postcards without postage, ticket postcards, etc. Second, further improve the collection of China Post advertising business, and cultivate the special advertisement of China Post. Diversified development will give China Post a new vitality and expand the market scope. Third, we must take effective measures to increase publicity, increase the sensitivity of capturing information, seize business opportunities, do a good job in marketing, and further satisfy customers in business forms. Personalized requirements, improve business competitiveness; Fourth, we must make great efforts to solve delivery quality problems and improve user satisfaction rate.

Parcel business: We must handle the dialectical relationship between development and rectification, continue to consolidate the rectification results of the bulk parcel business, ensure the healthy development of the package business, and improve the quality of income. We will focus on the following tasks: First, we must continue to deepen the package agreement customers. Clean up and comprehensively rectify, standardize the development and management of large parcel customers, use and use the live bulk parcel agreement customer tariff preferential policy, through the investigation of social capacity and market price and the analysis of competitors' business operations, the tariff concession ratio is controlled in the province. Within the scope of approval by the bureau, to achieve the purpose of “quality improvement and efficiency increase”; second, implement differentiated marketing strategies to compete for the competitive business market of parcels. Do a good job in the delivery and delivery of the window express parcels, and strive to achieve more than 100% of the total parcels and parcels in the sales window, and pay attention to the development of commercial products such as local products, ethnic handicrafts, and South medicine packages. "Hometown" parcels, "worksite" parcels. The third is to adjust various constraints of the traditional postal package business itself, effectively enhance the market competitiveness of the postal package business, promote business development, segment the logistics, courier and parcel market in our country, and classify and diversify the parcel business market. In XX years, according to express delivery, express parcels, ordinary parcels, freight parcels and state limited time parcels, according to different tariffs, different time limits, different specifications and different service methods, the market is selected by the users. Types, to eliminate the phenomenon of bargaining and low tariff collection, so that logistics, courier, parcel business into its own flow, all walks of life.

Newspapers and periodicals distribution business: First, we must change the concept of “re-receiving, light delivery”, “overall, light individual”, “heavy year, light daily”, and based on summing up the successful management model and marketing experience in the past, Promote and accelerate the development of subscription services in new forms with new marketing methods, new service methods, and new incentive policies. Second, we must do a good job in the XX annual newspaper and magazine breaking work, completely change the situation that only pays attention to one-time subscription; the third is to stabilize the party newspaper publishing market, to attack the private fee subscription market, and to pay close attention to the industry and education newspapers and periodicals distribution market. Highlight the development of retail business, strive to expand the library of audio and video, and ensure the completion of the task of planning for XX; Fourth, it is necessary to strengthen the management of internal operations, collect and organize the information of newspapers and periodicals, solve the problem of proper investment in newspapers and periodicals, and mobilize readers to renew their enthusiasm; The fifth is to do a good job in the XX year spring textbook subscription work, and lay a good foundation for the bidding of other tenders.

Speedpost service: Adhere to the work ideas of “turning the concept and living mechanism; grasping the ability, guaranteeing the service; grasping the marketing and guaranteeing the market”, and conscientiously do a good job in five tasks: First, do a good job in the city’s “certificate, photo” business marketing services, work Focus on the second generation of resident ID card delivery business; Second, set up express delivery service to stimulate the growth of express business volume; Third, carry out good business promotion in the business window to improve the advantage of express delivery mail; Fourth, seize The favorable opportunity for the implementation of the international “Kahala Project” will promote the development of international express business and ensure that the international mail receiving and mailing information accounted for more than 5% of the total business volume; international and domestic express mail and international air parcel delivery information access rate reached % Above, the time rate will reach the target of more than %; Fifth, strengthen the management of the collection loan business, focus on the timely payment of the receipt of goods, and ensure that the collection rate reaches 100%.

Philatelic business: First, on the basis of consolidating the special management achievements of philatelic business, we have seized the opportunities of more developed tourism and more festivals in our country, and frequent exchanges with domestic and foreign economy, culture and life, and many units have accepted it. Postage, seal, and booklet as carriers, publicize the image of enterprises and institutions, and timely sell the stamp products to enterprises and institutions; second, focus on the market, pay attention to the development of postal products, implement the strategy of local characteristics, and carefully develop the flavor. The market is characterized by strong marketable philatelic products; the third is the development and sales, avoiding the phenomenon of development regardless of sales, establishing a variety of sales channels, and setting up distribution points in major hotels. At the same time, through various media to increase publicity efforts, stimulate the desire of philatelists to buy, expand the stamp purchase market.

Telecommunications business: transforming business concepts, improving service methods, focusing on corporate interests, focusing on long-term and stable development, and steadily developing telecommunications services. First, we must combine the characteristics of China's telecom and mobile marketing, pay attention to the principle of giving priority to efficiency, increase cooperation with telecom operators, give full play to the advantages of postal networks, actively expand business areas, and promote the overall development of telecommunications services; Second, we must pay attention to the production and sales of real-life charges and rural mobile phone numbering and mobile renewal cards. We will focus on the rural market as a breakthrough, select the partners that users prefer, speed up the charging and comprehensive agency work, and expand the agency scale and benefits. Third, we must pay attention to the division of telephone fees and the basic management of telecommunications business, to ensure that the interests of enterprises in cooperation are not lost; Fourth, select comrades with strong work responsibilities and strong business capabilities to grasp this work, change business concepts, and improve services. At the same time, the business development is linked to performance pay, mobilizing the enthusiasm of employees.

Logistics business: It is necessary to develop integrated logistics business with functional logistics as a breakthrough. The main points of work are: First, we must strive to build the "China Post Logistics" brand, strengthen the cultivation of this core business, and continuously enhance the scale of operation, economic strength, and competitiveness, and ensure that logistics revenue will be larger on the basis of this year's plan. The growth of the scope; Second, strictly in accordance with the tariffs of parcel diversion for logistics operations, strictly implement the logistics business receipt and processing rules to ensure the steady development of this business; Third, do a good regional logistics business. Such as border trade goods and drugs, "spray Shibao", household appliances, mineral water and other distribution business, so that product distribution to form a scale, increase efficiency.

Postal advertising business: actively seek new growth points for postal advertising, implement the “three-sided turning” and development and revenue of outdoor advertising media, and further improve the collection of China Post advertising, focusing on the following tasks: First, increase business with The marketing and research of enterprises and major customers completed the design and revenue work of the “China Post Special Advertisement” and the supplement “Consumer Guide” for a total of 50 periods. Second, we must cooperate with the school districts with good market prospects. "Advertising planning, do a good job in corporate gold card, postage seal, design and revenue of this book. The third is to segment the market, develop differentiated marketing strategies, develop different levels of postal advertising, and continuously meet the diversified needs of users; Fourth, leverage the advantages of the network, strengthen the supervision and inspection of the quality of postal advertising delivery, and ensure the continued health of the postal advertising business. development of.

The confidential communication is responsible for the special political tasks of serving the leading organs of the party, government and military at all levels. It is necessary to adhere to the social benefits first, to prevent the separation of confidential files and confidential personnel, and to prevent the occurrence of lost and lost accidents from the source. Nothing is wrong.

Improve the competitiveness of the postal market and sincerely serve the pilot.

Service is the eternal theme of postal service. Quality service is the embodiment of comprehensive ability of enterprises and an important prerequisite for participating in market competition. The overall situation should adopt a positive attitude to face the market. Only by putting yourself in the shoes of the customer and serving the customers sincerely can we finally improve customer loyalty and corporate satisfaction, and thus win a huge market return. Operating with true feelings is an idea, a culture, and an atmosphere in the production and operation process. Only by turning "customer first, service" into the value standard and conscious action of every postal employee, can we find a sense of belonging in the process of enjoying the postal service through high-quality service and sincere emotion, thus generating glory for the post. In the heart, the lingering complex, the post can win the trust of customers and the recognition of the society, the post will become the first choice for customers to purchase services.

Basic management is always unremitting, and the safety production alarm bells are long.

Effectively strengthen the management of the whole process of safety production, and curb the occurrence of major safety production responsibility accidents from the source. It is necessary to move the management connection forward and strengthen the supervision and inspection of important parts such as mail processing site, storage business outlets, treasury, key parts, postal vehicles, and mail receiving and inspection, and enhance employee's prevention of accidents. And emergency handling capabilities, resolutely put an end to serious violations in the production process, such as illegal operations, illegal collection and delivery, and transportation of restricted items, and effectively prevent problems before they occur; further use information monitoring and management tools to establish sound beforehand The supervision mechanism in the event, the business process is monitored synchronously, and the personnel of important positions are rotated on schedule to ensure the safety of the funds.

Strengthen the building of civilization and create a good corporate culture.

In XX, the majority of postal employees, especially leading cadres at all levels, should use the "xxxx" idea to test their work and effects, and take the lead in implementing and promoting the "Yunling Pioneer" and "Cloud Post Pioneer" projects. Further strengthen the building of party style and clean government. In-depth development of party style and clean government and anti-corruption work. Adhere to the anti-corruption guiding ideology, basic principles and three work patterns determined by the Party Central Committee; persist in carrying out efficiency supervision; closely follow the central work of the State Party Committee, strictly implement the provisions of the provincial bureau, ensure the smooth flow of government orders, and conscientiously study and implement The party’s spirit of the Fourth Plenary Session of the XX Session strengthens the party’s ability to govern. Party and government work groups should carry out their work proactively, strengthen the ideological and political work of employees, guide employees to understand the general situation, support the overall situation, support reforms, participate in reforms, and ensure the smooth progress of enterprise reform; in XX, we must continue to carry out the activities of creating civilized units. In accordance with the requirements of the modern enterprise system, we must refine and establish corporate philosophy and values, and cultivate the enterprise spirit of "seeking truth and being pragmatic, working hard, uniting and dedication, and bravely innovating high" to improve the cohesiveness and combat effectiveness of enterprises.

Through the joint efforts of all staff of the city's post office, we can create more glory next year!

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