Summary of activities for creating a public satisfaction base station
The creation of the "People's Satisfaction Grassroots Station" activity is an important task in practicing the important thinking of "xxxx" and safeguarding the interests of the people. According to the arrangement and deployment of the city and district urban management bureaus, under the correct guidance of the district urban management law enforcement brigade, the six squadrons directly adhere to the principle of making the people, the people and the people benefit, and the people's satisfaction as the purpose, to solve the hot and difficult problems as a breakthrough. We will earnestly carry out the activity of creating a "People's Satisfaction Grassroots Station". The relevant situation is summarized as follows:
First, strengthen leadership, extensive publicity, and create a good atmosphere for evaluation and construction.
The creation of the “People's Satisfaction Grassroots Station” activity is an important carrier for the construction of style. At the beginning of the establishment, the squadron immediately established a leading group, and at the same time, held a targeted meeting to formulate a plan for the creation of a “People's Satisfaction Grassroots Station”. And set up a mobilization meeting, the meeting focused on the objectives of the creation of the work, method steps, measures, requirements, etc., the specific work created by the squadron, asked the whole team to work on the next level, do a good job of creating activities. In addition, in order to expand the publicity, we will introduce the latest situation of the squadron's creation activities by arranging banners, making publicity boards, setting up learning exchanges, etc., and launching various levels of personnel to support and actively participate in the promotion and evaluation activities. The public participation and social influence, as well as the publication of complaints and complaints, and the supervision of the public, created a strong atmosphere for deepening the creation of activities.
Second, lay a solid foundation, improve quality, and effectively strengthen the construction of urban management law enforcement teams.
Since the establishment of the activity, the squadron has worked closely around the center, adapted to local conditions, scientific planning, and based on services, and the team image has been improved.
1. Practically strengthen the construction of the grassroots squadron team. First, do a good job in theoretical study. Adhere to the use of one hour a week, organize all party members and team members to learn the party's xx spirit, "Mao Zedong Deng Xiaoping xx on scientific development", "Abstract of Scientific Development View", "Scientific Development Concept Study Reader" and other related learning The important archives of the practical activities and the spirit of the leadership speech, as well as the regulatory documents of the governments at all levels on the implementation of the people's satisfaction with the grassroots station, the implementation of opinions, activity programs and other regulatory files, educate party members and team members to establish a correct outlook on life, world outlook and values. The squadron has worked out various stages of work plans and implemented the work at all stages of the activities. The second is to do a good job in building a clean and honest government. We will combine the activities of creating grassroots stations with the satisfaction of the people with the building of party style and clean government. According to the goals and requirements put forward by the party committee for the party's work style and clean government, we will hold a special meeting on party style and clean government in time to ensure a good team style and style. Let the people feel relieved about the squadron.
2. Improve the system and strengthen management. Everything is based on the satisfaction of the people. In order to ensure the satisfaction of the clients and better serve the people in the work, the squadron further improves the various systems and gradually forms a long-term effect of using the system to regulate law enforcement behaviors, operating according to the system, and relying on the system to manage people. Working Mechanism. And to carry out the activities of urban management, pioneers and other pioneering activities, rewarding people with good service attitude, high public satisfaction and high service efficiency. This year, the comrades have won the honorary title of Urban Management Star, directly under the Sixth Squadron. Received the title of Excellent Collective of the Sanitation Workers' Day.
3. Strengthen inspections, improve quality, and create a good atmosphere. The squadron is responsible for the squadron. The squadron leader is responsible for the team members. The team members conduct irregular inspections from the team members, and conduct supervision from the team's team discipline, to the management rate, off-the-job, the phenomenon of separation of posts and other conditions that affect the work discipline. Establish a sense of efficiency, consciously form a good work order, and create a standardized and efficient working atmosphere.
Third, speed up and increase efficiency, quality service, and actively carry out squadron reception, case handling standardization.
Vigorously promote the open system of administrative affairs, enhance the transparency of government affairs, implement the first-inquiry responsibility system, open the case handling procedure, publicize the law enforcement process, open punishment standards and basis. Further improve office methods, save costs, improve efficiency, and improve work efficiency.
Fourth, review and supervision, rectification and improvement, and promote the creation of activities to achieve practical results.
Creating the activities of the people's satisfaction base station is a concrete measure for the squadron to practice the important thinking of "xxxx" and safeguard the interests of the people. It is also an effective carrier for strengthening industry guidance, promoting grassroots management, and carrying out rectification work. According to the implementation opinions, the creation work will be put in place step by step, paying attention to the usual supervision and inspection, and arranging the leaders of the leading group to conduct special research and discussion on the problems arising in the creation activities. At the same time, encourage “please come in, go out”, accept more extensive supervision and absorb a wider range of opinions: “Please come in” is to invite industry management objects, units in the jurisdiction to hold a symposium to discuss their own problems and need to improve. The inadequacies, and solicit their advice on our work, etc.; "going out" is to go deep into the public, issue a questionnaire of public satisfaction questionnaire. Up to now, 40 questionnaires have been issued and 40 valid questionnaires have been returned. Through the convening of symposiums and visits, and the issuance of questionnaires, the channels of supervision were actively expanded, and the inner-party supervision, democratic supervision, public supervision and public opinion supervision were organically combined. According to the survey, the public's satisfaction rating on the activities of the squadron to create a satisfactory grassroots station is generally higher. In addition, on the basis of repeated supervision and solicitation of opinions and suggestions, we will promptly identify weak links and problems with universality, analyze the causes, propose targeted rectification measures and solutions, and effectively create and reform the borders. . Through appraisal and rectification, the public has a new improvement in the satisfaction of the squadron, and the squadron creation activities have also been affirmed by the District Urban Management Law Enforcement Brigade and the District Urban Management Bureau.
Fifth, the next step is to work:
1. Enhance service awareness and improve service levels.
The ultimate purpose and eternal theme of creating a "People's Satisfaction Grassroots Station" activity cannot be separated from the word "service", which not only serves the local economy, but also serves the people. In this regard, the squadron will further work hard on the "services", on the right, do a good job in the various tasks assigned by the district urban management bureau and the district urban management law enforcement brigade; on the contrary, do a good job of the people's public servants and serve the interests of the people. The team members are required to always give top priority to providing quality services to the people wholeheartedly, and make every effort to work hard. In the work, we will implement the "committed service system" and "powered by the service" and "expecting service". The first question of the responsible person system and the "one-time notification system" completely broke the situation that "the door is difficult to enter, the face is ugly, and things are difficult to do", so that people come to "a smile, a stool, a cup of tea", truly become "Attendant" and "People's Public Servant" establish a good image of the urban management team.
2. Visit the people, listen to opinions, and carry out criticism and self-criticism.
Strengthen the ties with units and enterprises in the jurisdiction, adhering to the working concept of “coming from the people to the people”, actively visiting the cadres of the community neighborhood committees, representatives of residents, representatives of management relatives, listening to opinions, actively rectifying, and in the process of visiting In the middle, actively do practical things for the people, find problems, and solve problems. By visiting, not only must we understand the shortcomings of our own existence and rectify them, we must also understand what the people need, what should be solved for them, and make the squadron more clear about their future work direction and work ideas.
3. Pioneering, continuous improvement, and establishing a long-term mechanism for work style construction In the entire creation activity, the squadron should pay attention to absorbing experience, constantly improving, pioneering and enterprising, and establishing a long-term work style construction mechanism. Taking people's satisfaction as the highest value orientation, effectively solving the outstanding problems in the construction of work style, and striving to build a city management team with good moral character, strong ability, positive style and practical work, to promote the rapid and sound development and guarantee of economic construction in our district. The "two societies" construction has made its due contribution.
Although the creation activities have achieved certain results, in the face of achievements, all the squadrons will not be arrogant, continue to do a good job in the creation of various tasks, and strive to create the work to make the team's ideological and moral quality, business level and administrative ability. The quality of service and the efficiency of work have been further improved, which has brought about a new improvement in the satisfaction of the people in the urban management team.
First, strengthen leadership, extensive publicity, and create a good atmosphere for evaluation and construction.
The creation of the “People's Satisfaction Grassroots Station” activity is an important carrier for the construction of style. At the beginning of the establishment, the squadron immediately established a leading group, and at the same time, held a targeted meeting to formulate a plan for the creation of a “People's Satisfaction Grassroots Station”. And set up a mobilization meeting, the meeting focused on the objectives of the creation of the work, method steps, measures, requirements, etc., the specific work created by the squadron, asked the whole team to work on the next level, do a good job of creating activities. In addition, in order to expand the publicity, we will introduce the latest situation of the squadron's creation activities by arranging banners, making publicity boards, setting up learning exchanges, etc., and launching various levels of personnel to support and actively participate in the promotion and evaluation activities. The public participation and social influence, as well as the publication of complaints and complaints, and the supervision of the public, created a strong atmosphere for deepening the creation of activities.
Second, lay a solid foundation, improve quality, and effectively strengthen the construction of urban management law enforcement teams.
Since the establishment of the activity, the squadron has worked closely around the center, adapted to local conditions, scientific planning, and based on services, and the team image has been improved.
1. Practically strengthen the construction of the grassroots squadron team. First, do a good job in theoretical study. Adhere to the use of one hour a week, organize all party members and team members to learn the party's xx spirit, "Mao Zedong Deng Xiaoping xx on scientific development", "Abstract of Scientific Development View", "Scientific Development Concept Study Reader" and other related learning The important archives of the practical activities and the spirit of the leadership speech, as well as the regulatory documents of the governments at all levels on the implementation of the people's satisfaction with the grassroots station, the implementation of opinions, activity programs and other regulatory files, educate party members and team members to establish a correct outlook on life, world outlook and values. The squadron has worked out various stages of work plans and implemented the work at all stages of the activities. The second is to do a good job in building a clean and honest government. We will combine the activities of creating grassroots stations with the satisfaction of the people with the building of party style and clean government. According to the goals and requirements put forward by the party committee for the party's work style and clean government, we will hold a special meeting on party style and clean government in time to ensure a good team style and style. Let the people feel relieved about the squadron.
2. Improve the system and strengthen management. Everything is based on the satisfaction of the people. In order to ensure the satisfaction of the clients and better serve the people in the work, the squadron further improves the various systems and gradually forms a long-term effect of using the system to regulate law enforcement behaviors, operating according to the system, and relying on the system to manage people. Working Mechanism. And to carry out the activities of urban management, pioneers and other pioneering activities, rewarding people with good service attitude, high public satisfaction and high service efficiency. This year, the comrades have won the honorary title of Urban Management Star, directly under the Sixth Squadron. Received the title of Excellent Collective of the Sanitation Workers' Day.
3. Strengthen inspections, improve quality, and create a good atmosphere. The squadron is responsible for the squadron. The squadron leader is responsible for the team members. The team members conduct irregular inspections from the team members, and conduct supervision from the team's team discipline, to the management rate, off-the-job, the phenomenon of separation of posts and other conditions that affect the work discipline. Establish a sense of efficiency, consciously form a good work order, and create a standardized and efficient working atmosphere.
Third, speed up and increase efficiency, quality service, and actively carry out squadron reception, case handling standardization.
Vigorously promote the open system of administrative affairs, enhance the transparency of government affairs, implement the first-inquiry responsibility system, open the case handling procedure, publicize the law enforcement process, open punishment standards and basis. Further improve office methods, save costs, improve efficiency, and improve work efficiency.
Fourth, review and supervision, rectification and improvement, and promote the creation of activities to achieve practical results.
Creating the activities of the people's satisfaction base station is a concrete measure for the squadron to practice the important thinking of "xxxx" and safeguard the interests of the people. It is also an effective carrier for strengthening industry guidance, promoting grassroots management, and carrying out rectification work. According to the implementation opinions, the creation work will be put in place step by step, paying attention to the usual supervision and inspection, and arranging the leaders of the leading group to conduct special research and discussion on the problems arising in the creation activities. At the same time, encourage “please come in, go out”, accept more extensive supervision and absorb a wider range of opinions: “Please come in” is to invite industry management objects, units in the jurisdiction to hold a symposium to discuss their own problems and need to improve. The inadequacies, and solicit their advice on our work, etc.; "going out" is to go deep into the public, issue a questionnaire of public satisfaction questionnaire. Up to now, 40 questionnaires have been issued and 40 valid questionnaires have been returned. Through the convening of symposiums and visits, and the issuance of questionnaires, the channels of supervision were actively expanded, and the inner-party supervision, democratic supervision, public supervision and public opinion supervision were organically combined. According to the survey, the public's satisfaction rating on the activities of the squadron to create a satisfactory grassroots station is generally higher. In addition, on the basis of repeated supervision and solicitation of opinions and suggestions, we will promptly identify weak links and problems with universality, analyze the causes, propose targeted rectification measures and solutions, and effectively create and reform the borders. . Through appraisal and rectification, the public has a new improvement in the satisfaction of the squadron, and the squadron creation activities have also been affirmed by the District Urban Management Law Enforcement Brigade and the District Urban Management Bureau.
Fifth, the next step is to work:
1. Enhance service awareness and improve service levels.
The ultimate purpose and eternal theme of creating a "People's Satisfaction Grassroots Station" activity cannot be separated from the word "service", which not only serves the local economy, but also serves the people. In this regard, the squadron will further work hard on the "services", on the right, do a good job in the various tasks assigned by the district urban management bureau and the district urban management law enforcement brigade; on the contrary, do a good job of the people's public servants and serve the interests of the people. The team members are required to always give top priority to providing quality services to the people wholeheartedly, and make every effort to work hard. In the work, we will implement the "committed service system" and "powered by the service" and "expecting service". The first question of the responsible person system and the "one-time notification system" completely broke the situation that "the door is difficult to enter, the face is ugly, and things are difficult to do", so that people come to "a smile, a stool, a cup of tea", truly become "Attendant" and "People's Public Servant" establish a good image of the urban management team.
2. Visit the people, listen to opinions, and carry out criticism and self-criticism.
Strengthen the ties with units and enterprises in the jurisdiction, adhering to the working concept of “coming from the people to the people”, actively visiting the cadres of the community neighborhood committees, representatives of residents, representatives of management relatives, listening to opinions, actively rectifying, and in the process of visiting In the middle, actively do practical things for the people, find problems, and solve problems. By visiting, not only must we understand the shortcomings of our own existence and rectify them, we must also understand what the people need, what should be solved for them, and make the squadron more clear about their future work direction and work ideas.
3. Pioneering, continuous improvement, and establishing a long-term mechanism for work style construction In the entire creation activity, the squadron should pay attention to absorbing experience, constantly improving, pioneering and enterprising, and establishing a long-term work style construction mechanism. Taking people's satisfaction as the highest value orientation, effectively solving the outstanding problems in the construction of work style, and striving to build a city management team with good moral character, strong ability, positive style and practical work, to promote the rapid and sound development and guarantee of economic construction in our district. The "two societies" construction has made its due contribution.
Although the creation activities have achieved certain results, in the face of achievements, all the squadrons will not be arrogant, continue to do a good job in the creation of various tasks, and strive to create the work to make the team's ideological and moral quality, business level and administrative ability. The quality of service and the efficiency of work have been further improved, which has brought about a new improvement in the satisfaction of the people in the urban management team.
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