2015 gas station stationmaster work summary

Gas station master work summary

I. Operation: This year, the division company strengthened the quality management of gas stations, unified purchase of oil products, and unified implementation of density. Strictly control the quality of the gas, which provides a good guarantee for the operation of the gas station, and also establishes the brand image of the oil quality and quality of the Corps.

In XX years, **, based on the quality assurance provided by the division branch, actively participated in the development of the market, and tried every means to tap potential customers and expand the market. "High Law" has 78 cars and has been refueling at long-term gas stations. I have been looking at this customer since XX, they are not only large, but also a public institution, there is no risk in the receivables. I have visited the station more than 20 times, but I have not talked about it. But I did not give up because of this. I started to look for friends who know "High Law". Under the efforts of all aspects, "High Law" has come to me to cheer, but I am worried about the quality of the oil I am standing on. The driver took cash. So I stood to manage the quality of the Corps oil and the oil supply station did not have a transit link. In the operation and management, we will help the oil unit to manage the driver, and use the oil unit cost-saving management method to make detailed details to the “High Law”. Introduction. The meticulous management work with me stood impressed the customer. Through one month of trial operation, “High Law” is very satisfied with the oil quality, internal management and service of our staff. What makes the customer most happy is that after I refueled, the monthly oil price was reduced by 5,000 yuan. The captain of the "High Law" team said to me: "I just like to deal with the Corps. The Corps is honest and honest."

When signing an agreement with a customer, it is the first step in completing the sale, and the real success is to keep the existing customer. This year, I stand on the one hand to actively explore the market, on the other hand, establish and improve customer files, build customer appeals, rely on market research, telephone contact, door visits, etc., so that customer information is updated in a timely manner, customer needs respond promptly, customer complaints Handle in time to form a close and harmonious customer relationship. At the refueling site, my station staff memorized the crediting customers who came to me to refuel. In the refueling operation, I have always insisted on the on-site office. The driver does not need to get off the train to refuel, pay, invoice, and can be completed in the car, leaving the greatest convenience to the customer. I stand to win the trust and praise of customers with the spirit of hard work and hard work of the Corps.

2. Internal management:

The management level of a gas station is not only reflected in the sales volume, but should be reflected in many aspects and at multiple levels. Therefore, I stood in XX years and further established and improved various rules and regulations and rewards and punishments management methods according to management needs, and insisted on strictly following the system to ensure equality for all before the system. Based on standardized management and innovation for development, we keep in mind the management philosophy of “management creates benefits, details determine success or failure”, comprehensively understand the connotation of normative management, and enhance the sense of urgency. Starting from the details, we do a good job in the standard operation of the gas station.

This year is the first year of the merger of the ** road gas station and the ** North Road refueling and refueling station, and the biggest problem for my station is the unstable team. Therefore, I took the initiative to fully mobilize the enthusiasm, initiative and creativity of the staff as a starting point, establish a sound training, learning, post training system, improve the practical skills and comprehensive quality of employees, and establish a modern image of "oily people." I stationed a project every week to conduct job training, and conduct a comprehensive post training every month to cultivate a good atmosphere for employees to learn business and drill technology consciously, and urge employees to practice basic skills and truly improve their operational skills and professional quality. Establish a cohesive mechanism of “taking the station as the home”, a learning mechanism of “taking the station as the school” and an incentive mechanism of “taking the station as the pride”. Efforts have been made to improve the high sense of responsibility of employees with gas stations as a big family, which has inspired the enthusiasm of employees.

**The gas station is the first gas station built by the Corps Oil Company in Urumqi. It is highly concerned by the leaders of the head office and the leaders of the branch. This year, the senior leaders of the Corps Oil Corporation, the senior leaders of CNPC have visited the gas station for many times, and cordially asked about the internal management of the gas station, sales volume and employee income. While affirming the achievements of the ** gas station, the senior management leaders also pointed out the shortcomings in the work. **The gas station will rectify the problems and add green belts.

XX years ** Gas ​​station adheres to the standard management, implements the "people-oriented" management method, cares for employees in life, thinks about what employees think, and urgency for employees. ** Most of the gas stations are young employees, some of them are not local. To facilitate the daily life of employees, this year I added a solar shower and two electric heaters to solve the summer bathing and low temperature of the spring and autumn business rooms. The problem is that employees really feel the enthusiasm of the Corps oil everywhere.

In order to improve the cohesiveness of employees, ** gas station employees have birthdays, ** gas stations will buy birthday cakes for employees, collective meals. In the "Spring Festival", "May Day", "Eleventh" and other holidays, various cultural and sports activities, knowledge contests and other activities are held. While enriching the cultural life of employees, it also enhances the friendship between employees.

3. Security management:

1. This year's ** gas station has been implementing the management staff to take the class system. In addition to cleaning the health area, the staff members must also cook for the employees. When the fuel is at the peak, help the fuelers to refuel. When the oil comes in the evening, the oil is unloaded and processed. Some emergencies.

2. Firmly establish the "safety first" thinking and implement various safety management systems for gas stations.

3. Grasp the education of employees' labor discipline, fire safety and safety knowledge.

4. Organize a safety inspection once a week to implement rectification of hidden dangers to ensure the safety of gas stations.

5. Implement safety responsibility system in daily work, safety management of operation operations, safety management of facilities and equipment, and safety inspection. Do "make the main, prevent and eliminate the combination." There was no safety incident at the station this year.

4. Inadequacies in the work:

1. This year's ** gas station did not complete the sales targets issued by the branch, the main reason is;

1). The strength of opening up the market is not enough.

2). Due to the problem of receivables, our station has successively removed a group of customers with poor reputation and untimely payment.

2. The fine management work is not done well enough, and the various texts are not filled in time and complete.

3. The staff team is unstable, which has brought some negative impacts on the service work.

4. The management awareness of managers needs to be improved.

5. The maintenance and maintenance work of facilities and equipment is not in place.

V. XX year work ideas:

1. Strengthen market development efforts, actively develop new customers, and strive to increase sales.

2. Enhance management service capabilities.

3. Strictly control the receivables and no longer develop red-letter customers. Strengthen the management of the account book, so that it is timely, accurate and complete.

4. Strengthen the ideological and education work of employees, formulate a sound evaluation system and post training activities.

5. Improve the management mechanism for responding to emergencies and cultivate employees' ability to respond to emergencies.

6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.

7. Implement the 5s management method and the 5s service method in management, and make the management work fine. Strive for good results in the coming year.

After XX went away, he took away some of the loss and took away some regrets.

XX years has come, with a sly, facing the dawn, full of hopes, in this snowy season, let the New Year's bells pass the best wishes of every employee at the gas station--- I wish the Corps oil company a better tomorrow. I wish all the leaders and all my colleagues of the 12th Division of the Oil and Agriculture Corps of the Corps work smoothly and be happy and healthy. Being with everyone is the promise of all our staff at the gas station.

Gas station master work summary

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In 2019, with the active efforts and close cooperation of all our staff, the gas station stood on the station, standardized service, and the quality of employees have been greatly improved, and the comprehensive level has been comprehensively mentioned. In the past year, with the correct leadership and strong support of the superior company, focusing on strengthening the internal management casting boutique station, focusing on cost reduction and cost reduction, ensuring that the gas station safety production has no hidden dangers, complete the superior gasoline and diesel oil and small oil packaging. Sales tasks such as non-oil, greatly improve the management level of gas stations, and complete the tasks assigned by the superiors. I will report the work for one year as follows:

First, the business situation

This year, the company strengthened the quality management of gas stations, unified purchase of oil products, unified implementation of density, strict quality control, and provided a good guarantee for the operation of gas stations. At the same time, it also established the brand image of Sinopec.

In 2019, on the basis of providing quality assurance, the company actively participated in the development of the market, and tried every means to tap potential customers and expand the market. We communicate with the surrounding enterprises and institutions, making them the long-term refueling customers of our station, as well as the bus from Shigu to Yandu River, because our oil quality is guaranteed, and when the oil is tight, we can guarantee the normality of their vehicles. With oil, they are also loyal customers of our station.

Second, strengthen the cultivation of employee quality and create first-class service quality

1. Carry out the activities of “Comparing, Learning, Catch, Help, and Super” in the station. Organize employees to study political theory, conscientiously implement the spirit of discipline and rectification, correct work attitudes, improve discipline and style, and promote good work. In the work, than the professionalism, in the technical operation than the hard skills, this can reflect the outlook on life, values, world view. In order to have a warm service quality and to establish the idea of ​​serving the people wholeheartedly. In order to improve the professional quality of employees, we have adopted the form of on-the-job training, side-by-side training, exchanges, summarization, and improvement, and improved the job skills and comprehensive quality of each employee.

2. Carry out work style rectification activities: According to the spirit of the company meeting, our station has carefully arranged and organized, organized learning, hangs 1 banner and posted 2 slogans to improve the standard management level of our station, and enhance its value in the process.

Third, security management

1. I stand at the same time to ensure safe production, educate employees on safety and education, strengthen employee safety responsibility, safety is the first, the first is to be safe and strengthen employee safety training. To ensure that employees understand safety and learn safety, then I must be safe, implement post responsibility system, strengthen post training, and strengthen management. Familiar with the ten bans of posts, put an end to all kinds of accidents, strengthen various pre-planning drills, do the battles that come, fight no battle, and deal with all unsafe hidden dangers in the bud.

2. Adhere to the leadership duty system. The stationmaster is required to go to the post every day. The supervisor is responsible for handling the safety, sales, hygiene, and refined oil products such as the warehouse on the day, and strictly checking and managing the cash and the bills. The hiring staff can't smoke in the work, can't leave the job without authorization, and can handle the handover procedure when they leave work.

3. Organize weekly safety inspections of tankers, refueling guns, oil tanks, etc., and implement remedial measures for hidden dangers to ensure safety in the station and unimpeded sales.

4. Carry out the safety work to every working day, and carry out the safety management of the operation site operation, the safety management of the equipment and facilities, and the safety inspection to “prevent the prevention and eliminate the combination”, so that the safety work can achieve the intended purpose.

Fourth, the service aspect

1. From the perspective of on-site service level, the service level of our refueling is constantly improving. The on-site service can make the car arrive. The service is based on “smile service, warm service and fast service. Strictly use “eight steps of refueling”. In the service, we are close to each driver, so that they are a little warm and tired, and perhaps a repeat customer is inadvertently. We must keep in mind that "customer is God" is the concept of loved ones and friends. Everything in the service is touched by every customer. As the saying goes, “There is a harvest in the cultivation”, and it helps customers. Enterprise development is not a matter of one person, as long as we work together to put the company’s management policies into place, our Enterprises can sprout in the sun like seeds and thrive.

V. Grasping the station and appearance management, doing a good job in employee thinking

Environmental sanitation is a constant unremitting work. The practice of my station is to hand over the hygiene before the handover every morning. The successor will conduct inspections and inspections on the hygiene and find problems to be solved on the spot.

6. Work plan and work arrangement for 2019

In the 2019 sales, we focused on several major customers. 1. Baiyangyan Power Station 2. Road construction project 3. Passenger cars and large trucks ensure that the annual sales tasks are successfully completed. Non-oil sales, small oil packaging, we must do so early, early arrangements, early implementation, seize opportunities, expand publicity, and ensure the completion of tasks. Grasp the station appearance and environmental sanitation. Safety is our top priority next year, educating employees to learn to use fire knowledge. Do a good job in anti-theft, anti-robbing, fire-fighting and other pre-planning exercises, and indeed solve the problem in the bud, let security to protect the efficiency of the enterprise.

2019 is about to pass, and the new year is getting closer and closer to us. Let us look to the future, smash the waves, sail and sail, complete the tasks under the correct leadership of the company, and make our contribution to PetroChina's Sinopec business.

Gas station master work summary

I. Operation: This year, the division company strengthened the quality management of gas stations, unified purchase of oil products, and unified implementation of density. Strictly control the quality of the gas, which provides a good guarantee for the operation of the gas station, and also establishes the brand image of the oil quality and quality of the Corps.

In 2019, **, based on the quality assurance provided by the division branch, actively participated in the development of the market, and tried every means to tap potential customers and expand the market. "High Law" has 78 cars and has been refueling at long-term gas stations. I have been looking at this customer since 2003. They are not only large but also public institutions, and there is no risk in the receivables. I have visited the station more than 20 times, but I have not talked about it. But I did not give up because of this. I started to look for friends who know "High Law". Under the efforts of all aspects, "High Law" has come to me to cheer, but I am worried about the quality of the oil I am standing on. The driver took cash. So I stood to manage the quality of the Corps oil and the oil supply station did not have a transit link. In the operation and management, we will help the oil unit to manage the driver, and use the oil unit cost-saving management method to make detailed details to the “High Law”. Introduction. The meticulous management work with me stood impressed the customer. Through one month of trial operation, “High Law” is very satisfied with the oil quality, internal management and service of our staff. What makes the customer most happy is that after I refueled, the monthly oil price was reduced by 5,000 yuan. The captain of the "High Law" team said to me: "I just like to deal with the Corps. The Corps is honest and honest."

When signing an agreement with a customer, it is the first step in completing the sale, and the real success is to keep the existing customer. This year, I stand on the one hand to actively explore the market, on the other hand, establish and improve customer files, build customer appeals, rely on market research, telephone contact, door visits, etc., so that customer information is updated in a timely manner, customer needs respond promptly, customer complaints Handle in time to form a close and harmonious customer relationship. At the refueling site, my station staff memorized the crediting customers who came to me to refuel. In the refueling operation, I have always insisted on the on-site office. The driver does not need to get off the train to refuel, pay, invoice, and can be completed in the car, leaving the greatest convenience to the customer. I stand to win the trust and praise of customers with the spirit of hard work and hard work of the Corps.

2. Internal management:

The management level of a gas station is not only reflected in the sales volume, but should be reflected in many aspects and at multiple levels. Therefore, I stood in 2005 and further established and improved various rules and regulations and rewards and punishments management methods according to management needs, and insisted on strictly following the system to ensure equality for all before the system. Based on standardized management and innovation for development, we keep in mind the management philosophy of “management creates benefits, details determine success or failure”, comprehensively understand the connotation of normative management, and enhance the sense of urgency. Starting from the details, we do a good job in the standard operation of the gas station.

This year is the first year of the merger of the ** road gas station and the ** North Road refueling and refueling station, and the biggest problem for my station is the unstable team. Therefore, I took the initiative to fully mobilize the enthusiasm, initiative and creativity of the staff as a starting point, establish a sound training, learning, post training system, improve the practical skills and comprehensive quality of employees, and establish a modern image of "oily people." I stationed a project every week to conduct job training, and conduct a comprehensive post training every month to cultivate a good atmosphere for employees to learn business and drill technology consciously, and urge employees to practice basic skills and truly improve their operational skills and professional quality. Establish a cohesive mechanism of “taking the station as the home”, a learning mechanism of “taking the station as the school” and an incentive mechanism of “taking the station as the pride”. Efforts have been made to improve the high sense of responsibility of employees with gas stations as a big family, which has inspired the enthusiasm of employees.

**The gas station is the first gas station built by the Corps Oil Company in Urumqi. It is highly concerned by the leaders of the head office and the leaders of the branch. This year, the senior leaders of the Corps Oil Corporation, the senior leaders of CNPC have visited the gas station for many times, and cordially asked about the internal management of the gas station, sales volume and employee income. While affirming the achievements of the ** gas station, the senior management leaders also pointed out the shortcomings in the work. **The gas station will rectify the problems and add green belts.

In 2005, ** gas station adhered to the standard management, and implemented the "people-oriented" management method, caring for employees in life, thinking about what employees think, and urgency for employees. ** Most of the gas stations are young employees, some of them are not local. To facilitate the daily life of employees, this year I added a solar shower and two electric heaters to solve the summer bathing and low temperature of the spring and autumn business rooms. The problem is that employees really feel the enthusiasm of the Corps oil everywhere.

In order to improve the cohesiveness of employees, ** gas station employees have birthdays, ** gas stations will buy birthday cakes for employees, collective meals. In the "Spring Festival", "May Day", "Eleventh" and other holidays, various cultural and sports activities, knowledge contests and other activities are held. While enriching the cultural life of employees, it also enhances the friendship between employees.

3. Security management:

1. This year's ** gas station has been implementing the management staff to take the class system. In addition to cleaning the health area, the staff members must also cook for the employees. When the fuel is at the peak, help the fuelers to refuel. When the oil comes in the evening, the oil is unloaded and processed. Some emergencies.

2. Firmly establish the "safety first" thinking and implement various safety management systems for gas stations.

3. Grasp the education of employees' labor discipline, fire safety and safety knowledge.

4. Organize a safety inspection once a week to implement rectification of hidden dangers to ensure the safety of gas stations.

5. Implement safety responsibility system in daily work, safety management of operation operations, safety management of facilities and equipment, and safety inspection. Do "make the main, prevent and eliminate the combination." There was no safety incident at the station this year.

4. Inadequacies in the work:

1. This year's ** gas station did not complete the sales targets issued by the branch, the main reason is;

1). The strength of opening up the market is not enough.

2). Due to the problem of receivables, our station has successively removed a group of customers with poor reputation and untimely payment.

2. The fine management work is not done well enough, and the various texts are not filled in time and complete.

3. The staff team is unstable, which has brought some negative impacts on the service work.

4. The management awareness of managers needs to be improved.

5. The maintenance and maintenance work of facilities and equipment is not in place.

Five. 2019 work ideas:

1. Strengthen market development efforts, actively develop new customers, and strive to increase sales.

2. Enhance management service capabilities.

3. Strictly control the receivables and no longer develop red-letter customers. Strengthen the management of the account book, so that it is timely, accurate and complete.

4. Strengthen the ideological and education work of employees, formulate a sound evaluation system and post training activities.

5. Improve the management mechanism for responding to emergencies and cultivate employees' ability to respond to emergencies.

6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.

7. Implement the 5s management method and the 5s service method in management, and make the management work fine. Strive for good results in the coming year.

Going away in 2019, taking away some of the loss and taking away some regrets.

In 2019, with a sly, facing the dawn, full of hopes, in this snowy season, let the New Year's bells pass the best wishes of every employee at the gas station--- I wish the Corps oil company a better tomorrow. I wish all the leaders and all my colleagues of the 12th Division of the Oil and Agriculture Corps of the Corps work smoothly and be happy and healthy. Being with everyone is the promise of all our staff at the gas station.