2016 gas station stationmaster work summary

Gas station master work summary

The gas station is a window to show the corporate culture. It is the carrier that fulfills the sales task and realizes the economic benefits. It is the basic unit to create a "family" atmosphere. As a gas station manager at the end of the war, how to manage the gas station is the goal we always pursue and the direction of hard work.

The gas station is small, but it carries a lot of responsibility. At a small gas station, its assets must be several million yuan, and seven or eight employees must provide services to customers day and night. Each of our stations has a certificate of danger, which means that there is a potential danger to the oil we operate and the environment in which we operate. No safety, everything is zero! Therefore, in the daily management, I put safety management in the first place, and strictly follow the "Gas Station Management Regulations" and the inspection system to require myself and constrain employees. Grasp the phenomenon that does not follow the operating procedures in the work. The employees privately commented that I was a "mother-in-law" and said that I couldn’t finish talking about a little thing. Yes, I just want to correct the safety accidents with enough resilience. When it comes to employees' upset, they say that they would rather follow the operating procedures in strict accordance with the rules of operation and would not hear me say in front of them. There is no small matter in safety. Which vicious accident was caused by the accumulation of small and insignificant dangers?

Gas stations are a window in which we provide services to the community and showcase our spirit. In daily management, I attach great importance to the image management of gas stations. I always keep the environment on the refueling site clean and hygienic, leaving no dead ends, and cleaning the sandpaper scraps from refueling vehicles at any time. I am the most difficult sanitation area on the contracting station. As long as I am at the refueling site, basically the broom does not leave. Teaching is more important than teaching. Whenever I see that I am holding a broom to clean their sanitation area, I don’t need to call me. They automatically ran over and cleaned with me. Under the joint efforts of my staff and the whole station, we are always in a clean and fresh environment.

A gas station is a collection of employees, so as a gas station manager, an essential job is to manage employees. To tell the truth, the current employees are mostly small emperors and small phoenixes. The level of education is relatively high. It is not an easy task to let employees be managed and convinced. In the management of employees, I paid attention to the following points:

1. Try to enrich yourself. If you want to manage others well, you must first know how to manage them. I have participated in the training courses for station managers of North China Company, Hebei Company and Branch, and learned a lot of management knowledge and experience. In my spare time, I pay attention to the "Gas Station Management Code" and the company's various systems to learn how to manage and how to ask employees.

2. Promote agents that promote the harmonious coexistence of employees. The staff come from all corners of the country, each with their own habits and temperament. Usually, I use the form of individual talks to strengthen my understanding of employees, and timely report the situation of employees to different ways, so that everyone can know each other and understand each other, reducing the possibility of conflicts.

3, strict self-discipline, a body. I have always strengthened my self-cultivation as the top priority. I always strictly follow the requirements of the higher-level company's regulations on party style and clean government construction and the specific requirements of the group company's honesty and integrity, and always stay in the supervision of employees. Doing your own work requires employees to be confident.

4. Reflect the party's purpose consciousness in daily management. As a party member station manager, I pay more attention to the service awareness of employees. There is a saying called "management is service". In the "small family" of gas stations, as a one-stop leader, I regard everyone as a brother, sister, and family member. As with family members, I care about employees always coming out. In the heart, it is his unshirkable responsibility to treat everyone's difficulties as true. Many times, I see the difficulties of my employees as more serious than their own difficulties. Many employees look in their eyes and remember it. They secretly say that I must work harder and work hard to minimize the pressure on the stationmaster. Thanks to the joint efforts of all of you, under the strong support and cordial care of the leaders of all levels of the company, all the work of our station has achieved certain results.

Gas station master work summary

At the beginning of 2019, according to the company's requirements, I was transferred to the gas station as the stationmaster. In the year, with the correct guidance and help from the superiors, through the joint efforts of the staff of the whole station, as of November, I will sell the finished products. 5525.02 tons of oil, completed 69% of the annual task, compared with 0.92% compared with last year, including gasoline 3094.73 tons, diesel 5442.65 tons, gasoline to diesel ratio 1:2, non-oil products sold a total of 26259 yuan, an increase of 4.31 compared with last year %, IC cards have issued a total of 330 cards. The current situation of management and management work for the past year is as follows:

First, do a good job in business

This year, with the brand image of Sinopec's high quality and good quality, and under the correct management of the station leader, we closely focus on the company's marketing strategy, and the gas station impresses every customer who comes and goes with enthusiasm. During the spring ploughing season, the station conducted the spring ploughing oil supply market research in advance, went to the village to ask the customer's demand, issued the “Spring Cultivated Farmers” leaflet, and based on the actual situation, advanced oil distribution, effectively controlled the sales rhythm and ensured The supply of spring ploughed oil products was stable, which brought sales and customer praise to the station. At the same time, every employee in the launching station shouted that everyone is a salesman's slogan. In his spare time, he did not forget to promote oil products, launched each employee to tap potential customers, established customer files, classified and maintained according to customer consumption. Old customers, wooing new customers. On the occasion of the IC card online, every employee in the station actively promoted the IC card's preferential policies to customers, increased the amount of card issuance, and earned bonuses for employees to increase their income.

Second, do a good job in safety education and safety management

Gas stations operate dangerous chemicals. It can be said that safety is the most important. In this year, safety education for new employees in the station is particularly important. Employees’ safety awareness and incorrect operation may lead to catastrophe. In terms of enhancing employees' safety awareness, they often implement the "seven thoughts, seven not to do" and "the nine bans on the scene", so that employees can develop good safety habits at work and ensure the safety of the station; diligently inspect, rectify and reform, and eliminate hidden dangers. Adhere to the safety of inspection during daily handover, and find that when there is leakage in the fuel gun, fuel dispenser or metering hole, it will be disposed of in time to prevent all kinds of hidden dangers; in addition, the maintenance and maintenance of safety fire prevention equipment in the station is also very important. From the maintenance of equipment and facilities, heavy maintenance, heavy maintenance, heavy precautions, do a good job in various safety work, focusing on safety work such as fire prevention, anti-static, lightning protection, flood prevention, anti-freezing, anti-grab.

Third, do a good job in quality management

Insist on the "10-step oil unloading method" to unload the oil, carefully check the oil number and quantity, avoid "running and leaking", measure the quantity and temperature of the stock daily, and carry out the self-calibration of the tanker to ensure the accuracy of the tanker every month. In short, strengthen the measurement management, clarify the responsibility of the metering staff, find the problem and immediately find the analysis, do not overnight, establish a sound measurement analysis system, and strive to ensure the loss of oil products to a minimum.

Fourth, there are deficiencies in the work

1. The business strategy in the station is not clear and inflexible, and it has not fully utilized its geographical advantages and failed to complete its operational indicators.

2. The staff team is unstable, which has brought some negative impacts on the service work.

3. Staff awareness of service awareness needs to be improved.

4. The maintenance and maintenance of facilities and equipment is still not in place.

5. The sanitary cleaning in the station is not timely enough, and there is a sanitary corner.

Fifth, the next work plan

In the remaining month, actively contact customers to sell refined oil, issue IC cards, sell non-oil products, strive to complete operational indicators, strengthen management and supervision in the station, housekeeping, environmental sanitation, accounting and various records. Standard requirements, meticulous requirements, timely clean up and improve station appearance, strengthen quality management and safety management, unite employees, care for employees, people-oriented, communicate with employees and bring teams.

Gas station master work summary

In the 20xx years, with the active efforts and close cooperation of all our staff, the gas station stood on the station, standardized service, and the quality of employees have been greatly improved, and the comprehensive level has been comprehensively mentioned. In the past year, with the correct leadership and strong support of the superior company, focusing on strengthening the internal management casting boutique station, focusing on cost reduction and cost reduction, ensuring that the gas station safety production has no hidden dangers, complete the superior gasoline and diesel oil and small oil packaging. Sales tasks such as non-oil, greatly improve the management level of gas stations, and complete the tasks assigned by the superiors. I will report the work for one year as follows:

First, the business situation

This year, the company strengthened the quality management of gas stations, unified purchase of oil products, unified implementation of density, strict quality control, and provided a good guarantee for the operation of gas stations. At the same time, it also established the brand image of Sinopec.

In the 20xx year, on the basis of the company providing several quality assurances, we actively participated in the development of the market, and tried every means to tap potential customers and expand the market. We communicate with the surrounding enterprises and institutions, making them the long-term refueling customers of our station, as well as the bus from Shigu to Yandu River, because our oil quality is guaranteed, and when the oil is tight, we can guarantee the normality of their vehicles. With oil, they are also loyal customers of our station.

Second, strengthen the cultivation of employee quality and create first-class service quality

1. Carry out the activities of “Comparing, Learning, Catch, Help, and Super” in the station. Organize employees to study political theory, conscientiously implement the spirit of discipline and rectification, correct work attitudes, improve discipline and style, and promote good work. In the work, than the professionalism, in the technical operation than the hard skills, this can reflect the outlook on life, values, world view. In order to have a warm service quality and to establish the idea of ​​serving the people wholeheartedly. In order to improve the professional quality of employees, we have adopted the form of on-the-job training, side-by-side training, exchanges, summarization, and improvement, and improved the job skills and comprehensive quality of each employee.

2. Carry out work style rectification activities: According to the spirit of the company meeting, our station has carefully arranged and organized, organized learning, hangs 1 banner and posted 2 slogans to improve the standard management level of our station, and enhance its value in the process.

Third, security management

1. I stand at the same time to ensure safe production, educate employees on safety and education, strengthen employee safety responsibility, safety is the first, the first is to be safe and strengthen employee safety training. To ensure that employees understand safety and learn safety, then I must be safe, implement post responsibility system, strengthen post training, and strengthen management. Familiar with the ten bans of posts, put an end to all kinds of accidents, strengthen various pre-planning drills, do the battles that come, fight no battle, and deal with all unsafe hidden dangers in the bud.

2. Adhere to the leadership duty system. The stationmaster is required to go to the post every day. The supervisor is responsible for handling the safety, sales, hygiene, and refined oil products such as the warehouse on the day, and strictly checking and managing the cash and the bills. The hiring staff can't smoke in the work, can't leave the job without authorization, and can handle the handover procedure when they leave work.

3. Organize weekly safety inspections of tankers, refueling guns, oil tanks, etc., and implement remedial measures for hidden dangers to ensure safety in the station and unimpeded sales.

4. Carry out the safety work to every working day, and carry out the safety management of the operation site operation, the safety management of the equipment and facilities, and the safety inspection to “prevent the prevention and eliminate the combination”, so that the safety work can achieve the intended purpose.

Fourth, the service aspect

1. From the perspective of on-site service level, the service level of our refueling is constantly improving. The on-site service can make the car arrive. The service is based on “smile service, warm service and fast service. Strictly use “eight steps of refueling”. In the service, we are close to each driver, so that they are a little warm and tired, and perhaps a repeat customer is inadvertently. We must keep in mind that "customer is God" is the concept of loved ones and friends. Everything in the service is touched by every customer. As the saying goes, “There is a harvest in the cultivation”, and it helps customers. Enterprise development is not a matter of one person, as long as we work together to put the company’s management policies into place, our Enterprises can sprout in the sun like seeds and thrive.

V. Grasping the station and appearance management, doing a good job in employee thinking

Environmental sanitation is a constant unremitting work. The practice of my station is to hand over the hygiene before the handover every morning. The successor will conduct inspections and inspections on the hygiene and find problems to be solved on the spot.

Sixth, 20xx work plan and work arrangement

In the 20xx sales, we focused on several major customers. 1. Baiyangyan Power Station 2. Road construction project 3. Passenger cars and large trucks ensure that the annual sales tasks are successfully completed. Non-oil sales, small oil packaging, we must do so early, early arrangements, early implementation, seize opportunities, expand publicity, and ensure the completion of tasks. Grasp the station appearance and environmental sanitation. Safety is our top priority next year, educating employees to learn to use fire knowledge. Do a good job in anti-theft, anti-robbing, fire-fighting and other pre-planning exercises, and indeed solve the problem in the bud, let security to protect the efficiency of the enterprise.

The year 20xx is about to pass, and the new year is getting closer and closer to us. Let us look to the future, sway the waves, sail and sail, complete the tasks under the correct leadership of the company, and make our contribution to the Sinopec cause of PetroChina.