Summary of the annual work of Chinese medicine store in 2019

The work of the pharmacy was over. In the course of one year, we successfully completed the work. Although there are many shortcomings, the pharmacy is still a successful crisis, ushered in a new year. A lot of things happened during the year, but overall it was good. Looking back over the past year, the work is summarized as follows:

I. Problems:
1. A drug that contains stimulants cannot be sold because it does not sell, so it affects part of the sales.
2. In the past, when the patient saw the disease from the hospital and took a prescription to go to our store to buy medicine, he can now send a card at the same time as the hospital registration. When the doctor prescribes the medicine, he directly hits the card. The patient does not know that the doctor opened it. What medicine. Therefore, the drugs sold before are particularly good, although the gross profit is not high, but there is objective sales. But now I can't buy a few boxes a month.
3. Customers often report that the price of medicines is expensive, and some customers go to other pharmacies to buy them. There are also cases of out of stock and out of stock.

2. Sales performance analysis:
.2019 vs. 2019;
Year, medicine sales, gross profit equipment, Maori health care products, gross profit
2019 1538085 401540 136933.8 33042 124808 23066
2019 1465571.22 430401.01 117034 23728 88202 16661

.2019 completion:
From January to November 2019, the sales amount was 1,670,072.22. Complete 80% of the year.
In the comparison between the two years above and the completion in 2019, the sales situation in 2019 is not ideal.

Preparations for improvement:

1. Drug sales skills:
When a customer walks into a pharmacy, the first thing to do is to ask the salesperson about the drug according to the principle of buying the drug. This requires the salesperson to have certain medical knowledge and to make doubts about the customer's enthusiasm. Only after the customer's doubts are completely eliminated, understand the characteristics and efficacy of the drug, as well as the dosage and method of administration, the customer will turn from the desire to purchase medicine to the purchase of drugs. The customer's wish to purchase medicine is to remove the medicine, and the salesperson also hopes to do this, indicating that the medicine is really good, so that a certain customer base can be retained.

2. Smile service:
Smile is a kind of soothing, it can be "a smile" for others. If this kind of smile is naturally integrated with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious dish" that makes others praise. Therefore, we must serve our customers wholeheartedly, treat people with courtesy, warm service, and answer questions patiently.

3. Drug plan:
Supplementary medicines. In the process of selling medicines every day, according to the sales rules and market changes, the drugs that are lacking in the variety or the number of shelves are insufficient to be replenished as soon as possible. The number of renewals should be based on the shelf drug capacity, and try to ensure the sales volume before the next report. It is also necessary to put medicines of the same variety, different price and different origins at the same time as possible, and place the products with high gross profit when they are displayed, so as to facilitate customers' purchase.

Work plan for the next year :

1 .gsp review:
Carefully fill in the relevant information of the gsp review, the drug display is to separate the drug from the non-pharmaceutical. Organize the drug purchase acceptance record, the inventory drug maintenance record, the monthly inspection record of the display drug, and the sales record of the near-term drug.

2. Increase sales awareness:
Strengthen the sales of d-type varieties, and carefully search for the d-type bills issued each month. The variety of Maori high varieties should be complete to avoid the occurrence of out of stock. Fill in the registration record of the drug deficiency and contact the purchasing department in time.
On the monthly membership day, we will inform each member as much as possible in advance.

3. Personnel management:
Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give full play to the enthusiasm of the employees, understand the advantages of each employee, and exert their strengths to achieve the right amount. Enhance the cohesiveness of the store and make it a united group.

4. Store appearance:
In order to create a good shopping environment for customers, create more sales performance for the company, and lead employees to do their jobs in the following aspects. First of all, do a daily cleaning job to create a comfortable shopping environment for customers; secondly, proactively serve customers and meet consumer needs as much as possible; continue to strengthen service awareness, with a heartfelt smile and courtesy Civilized language, so that customers leave the store with satisfaction

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