Summary of the hospital's work style review in the first half of the year
According to the archives requirements of the “Implementation Plan for the Democratic Appraisal of the Health System in Henan Province in 2019”, we follow the requirements of border assessment, evaluation and construction, investigate and evaluate, self-examine and correct, and carry out the rectification work throughout the hospital work. Focusing on solving hot issues related to the interests of the people, strengthening the awareness of medical practice, post responsibility, overall awareness and service awareness, and carrying out a series of work style evaluation work. The main work is summarized below.
I. Basic Situation of the Hospital The Third Affiliated Hospital of Xinxiang Medical College is a provincial comprehensive hospital . It was officially opened in 1998. The hospital covers an area of 112,000 square meters, of which the medical area covers an area of 67,000 square meters. There are 517 employees in the hospital, including 420 professional and technical personnel. The hospital has nearly 400 open beds and 23 clinical and medical technology departments. Its central medicine, obstetrics and gynaecology, and ophthalmology are specialties for clinical medicine in Henan Province. The total value of hospital assets is 94.3 million yuan, and the total value of fixed assets is 61.73 million yuan, of which the total value of medical equipment is nearly 40 million yuan. It has various inspection equipments such as spiral ct and dsa. The hospital has always adhered to the people-oriented service concept, advanced ward configuration, and basically realized intelligent, digital operation and management. The hospital has a beautiful environment, pleasant air, perennial green trees, flowers and plants, and initially formed a beautiful garden-style hospital model. It is one of the few garden hospitals in our province.
Second, the main work in the first half of 2019
In the first half of the year, the hospital mainly carried out self-examination and self-correction on the evaluation work of the previous period. It insisted on taking patients as the center, taking the people's satisfaction as the standard, and taking the source prevention and control as the focus, and focused on solving the outstanding problems that the people reflected and further consolidating and perfecting. In recent years, the results of the work review.
Attaches great importance to the construction of the wind
The hospital leadership has always integrated the strengthening of the construction of the work with the daily management of the hospital . It has carried out extensive publicity through various forms such as setting up special editions of the Internet, issuing special briefings, and distributing promotional materials, so that employees can participate in the construction of the work style and increase The width and strength of the wind correction work. In order to make the democratic appraisal work truly implemented, the Office of Appreciation of the Wind often uses questionnaires, visits and other forms to conduct in-depth investigations into different clinics and wards in different clinics, wards and communities, and widely collect opinions and suggestions from the public. Special personnel regularly collect and summarize the hospital's suggestion box, complaint telephone and online related information. Once the problem is discovered, the investigation will be investigated immediately, and the responsible person shall be handled in strict accordance with the relevant regulations of the hospital . Through the careful implementation of a number of measures, the overall service level of the hospital has been promoted.
Seriously carry out assessments and improve the quality of employees in order to effectively improve the service awareness of employees. The hospital has always been the unremitting efforts of medical ethics construction as a daily routine, and has worked hard to improve the ideological and moral quality of employees. In conjunction with the “Three Excellent and One Satisfaction” and the “Harmonious Doctor-Patient Relationship” arranged by the Provincial Health Department, the hospital has successively launched a medical dispute discussion in the whole hospital, and built a special speech and speech contest for “harmonious doctor-patient relationship”. A number of activities, and organized hospital leaders and experts to conduct a series of lectures on doctor-patient communication, prompting the staff of the hospital to change their thinking, comprehensively understand the patient's requirements and voices, and give more care to them to continuously improve the medical ethics. Win the trust, understanding and respect of the people and promote the comprehensive and harmonious development of the hospital .
In order to ensure that the work does not flow in form, the hospital organizes special personnel to conduct regular inspections. This year, the Hospital Evaluation Office conducted a quality assessment of medical ethics and medical work in 19 departments of clinical, medical technology and window departments. Focus on the examination of medical ethics assessment records, work break symposium records, medical ethics, etc., to understand the satisfaction of patients and their families on the work of the department. Through the assessment, it was found that most of the departmental work is in place, but there are also problems in which very few departments pay insufficient attention and the problem of patients is not timely. As for the results of this review, the hospital insisted on “brightness and ugliness, not short-term protection”, and distributed it to various departments through work briefings, and conducted a report and criticism at the weekly meeting. Through this assessment, not only the problems were found, but also solutions were put forward, and the consciousness of strengthening the ideological construction of the staff of the whole hospital was further improved, and the quality of comprehensive hospital services was significantly improved.
Strengthen economic management, regulate medical service charges
1. Carefully supervise the price measurement of clinical departments and key links. The members of the hospital price measurement leading group office regularly inspect the members of the price group in various departments, so that the team members can master the relevant prices, measurement laws, regulations and regulations, timely understand the changes and adjustments of the price policy, and conscientiously implement; The hospital adheres to the monthly price check activity and insists on issuing a special issue briefing every quarter to let the staff of the hospital understand the implementation of the hospital price.
2. Standardize medical service charges. Strict implementation of medical service prices, all charges will be implemented according to standards, using computers to uniformly price, to eliminate the phenomenon of artificially arbitrarily price and random charges. Adhere to the publicity of charging standards, maintain and update the price display column, price flow display and touch screen of common medical services, and consciously accept patient and social supervision; medical materials will be submitted to the price department for approval according to the prescribed procedures. After the price is increased by 5%, it will be implemented; the “one-day list” system for medical expenses will be continuously improved, so that patients can “see the disease and understand the money”.
3. Standardize the purchase and sale of drugs. Drug prices and centralized bidding and procurement work are important contents of the national health work. The hospital strictly implements the national, provincial and municipal regulations on the centralized bidding and procurement of drugs, and conscientiously does a good job in the purchase, sale and use of drugs; strictly enforces retail price standards, and The relevant national drug price reduction files timely adjust the price of drugs; signing a letter of commitment with the drug supplier to effectively eliminate the improper behavior of the drug purchase and sale process.
Conscientiously implement the convenience service measures to facilitate patients to come to the hospital for medical treatment
1. Strengthen outpatient management. Improve the guidance of medical guidance services, adhere to pre-job training for medical personnel, health education counselors, and tri-dispatchers; provide free blood pressure, drinking water, sewing kits, carts, wheelchairs, reading glasses, etc. for patients; The appointment registration and appointment inspections were carried out, and the one-stop service of price-based charges was implemented to seriously solve the problem of “three long and one short” at the time of patient visit.
2. Conscientiously implement the convenience measures. Due to the large proportion of rural patients in hospitals , our hospital has joined the new rural cooperative medical designated hospital in XX years. In order to make more "new rural cooperative medical " patients get benefits, the hospital will implement preferential policies for the "new rural cooperative medical" patients admitted to the hospital from May XX, reduce the nursing expenses and examination fees, and give a certain living allowance. The hospital also signed agreements with Pacific Life Insurance Company, Song Qingling Foundation, Xinxiang City Crane Factory and other units to provide cardholders with multiple preferential treatments for outpatients and hospitalizations; for patients with elderly and disabled disabilities The registration fee is charged; the “four priors and one exemption” policy is implemented for emergency trauma patients. Through the implementation of a number of measures, the cost of medical treatment for patients is reduced.
The following contents are related to the [Summary of Hospital Appraisal Work in the first half of the year], which can be consulted. References: The first half of the emergency department work summary ENT nurse nursing work summary mental hospital social work month work summary
2019 nursing team work summary internal medicine nurse work summary endocrinology nurse work summary
Summary of clinical nursing work in 2019
Summary of nursing work of intern nurses in 2019
[Back to the hospital work summary column list]
Multi-channel for the people to do practical things, do good things
1. The hospital has insisted on going out and sending health activities for many years. Extensively carry out community, rural, school, hospital, health education and large-scale clinics, and distribute health promotion materials to provide free physical examination and medical consultation for the public free of charge; adhere to the health of 100 discharged patients at the end of each year. The family visit and the doctors visited the patient's home personally, asked the patients about the rehabilitation situation, and brought the blessings of the staff of the hospital; insisted on free training for the rural doctors in the surrounding counties and cities, and improved the overall social medical service capacity. The health guards who are really good people’s health have received good social benefits.
2. Continue to implement the “Personal Delivery by Pulse” work. According to the spirit of the Henan Provincial Development and Reform Commission and the Henan Provincial Health Department's “Notice on Expanding the Range of Case-based Payments for Pilots”, the hospital selected some diseases to implement the payment management according to the disease type, and formulated the management method based on the disease type. The establishment of a pilot group and expert group for the trial of disease-based payment, improved the reward and punishment mechanism, commended and rewarded the departments and departments with positive attitudes and outstanding achievements, effectively promoted the orderly work of this work and eased the medical treatment of the people. Cost burden.
3. Continue to carry out special work on governance of commercial bribery. Fully recognize the necessity and long-term nature of the special work of managing commercial bribery, conscientiously manage the hot issues that the people reflect strongly, and commend the advanced departments and individuals who refused to accept “red envelopes, kickbacks, and commissions” regularly at the weekly meeting. Recorded in the medical ethics file, linked to the year-end assessment. From January to June 2019, the total amount of red packets rejected by the hospital was 6,600 yuan, which was praised by 105 people. It was praised by 6 departments, and received 6 letters of thanks and 5 banners.
Third, the hospital 's new measures in this year's work style review work combined with the new spirit. Formulate new programs to fully implement this year's democratic evaluation of the political style, the hospital held a mobilization meeting in a timely manner, and conveyed the Henan Provincial Government's Office of Correction and the Provincial Health Department. To carry out the relevant archives, the spirit of the conference and the "Implementation Plan for the Work of the Hospital of the Democratic Evaluation of the Health System in Henan Province in 2019", and based on the requirements of the higher authorities and the actual situation of the hospital , formulated the "Democratic Review of the Third Affiliated Hospital of Xinxiang Medical College in 2019." Work Implementation Plan, clarifying the purpose, object of the review, the content of the review and the working methods and steps; highlighting the key points of the review, will implement and improve the assistant director of the department, carry out the “five advances” of health education, simplify the procedures for medical treatment for patients with new rural cooperative medical insurance and medical insurance. Five practical and good things, such as strengthening the return visit of patients discharged from hospitals and standardizing the price of medical service charges, are the focus of this year's work, and strive to make practical results in a solid manner, so that the government can be assured and satisfied.
Among the five key tasks reviewed in this year's work style, the implementation of five rounds of health education, the re-visiting of patients who have been discharged from hospitals, and the pricing of medical service charges are a continuation of past work; the promotion and improvement of department head assistants and the simplification of new farmers The medical procedures for patients and medical insurance patients are the two new tasks carried out this year, and this is also the main link for the hospital this year.
To promote and improve the assistant system of the department to further adapt to the service needs of the medical market, the hospital absorbed and introduced new management concepts. At the beginning of this year, the department assistant system was launched in all wards of the hospital. In order to do this work well, after the hospital has formulated detailed work procedures, clarified the personnel and job responsibilities, and determined the assessment methods and rewards and punishments regulations, the staff will be deployed in the department of the hospital, and the hospital will be trained to enter the department. The inpatients implemented the “one-on-one” help service, focusing on solving the non-medical service needs of the patients during hospitalization, providing patients with family-friendly services, and the satisfaction rate of the people was significantly improved. At the same time, the management personnel went deep into the clinical line and set up a platform between the medical staff and the patients, which not only reduced the workload of the clinical frontline staff, but also effectively communicated. Since the implementation of this work, it has been unanimously affirmed and praised by the frontline staff and patients and their families. The service quality and social image of the hospital have been further improved.
The establishment of the new rural cooperative medical care system of the Comprehensive Service Department is a national policy for the benefit of the people. As a designated medical unit of Xinnonghe in Xinxiang City, the hospital established a new type of rural cooperative medical office, and established a comprehensive service department in a prominent position on the first floor of the outpatient clinic. The Integrated Services Department is assigned to the management of the new rural cooperative medical office, providing patients and their families with a one-stop service for medical record copying and new rural cooperative medical procedures, which improves work efficiency. The service staff's detailed and enthusiastic policies and program explanations, as well as the boiling water service provided by the station, also let the patients experience the warmth of humanized service.
Fourth, the work plan for the second half of the year
&nbs
The following contents are related to the [Summary of Hospital Appraisal Work in the first half of the year], which can be consulted. References: The first half of the emergency department work summary ENT nurse nursing work summary mental hospital social work month work summary
2019 nursing team work summary internal medicine nurse work summary endocrinology nurse work summary
Summary of clinical nursing work in 2019
Summary of nursing work of intern nurses in 2019
[Back to the hospital work summary column list]
I. Basic Situation of the Hospital The Third Affiliated Hospital of Xinxiang Medical College is a provincial comprehensive hospital . It was officially opened in 1998. The hospital covers an area of 112,000 square meters, of which the medical area covers an area of 67,000 square meters. There are 517 employees in the hospital, including 420 professional and technical personnel. The hospital has nearly 400 open beds and 23 clinical and medical technology departments. Its central medicine, obstetrics and gynaecology, and ophthalmology are specialties for clinical medicine in Henan Province. The total value of hospital assets is 94.3 million yuan, and the total value of fixed assets is 61.73 million yuan, of which the total value of medical equipment is nearly 40 million yuan. It has various inspection equipments such as spiral ct and dsa. The hospital has always adhered to the people-oriented service concept, advanced ward configuration, and basically realized intelligent, digital operation and management. The hospital has a beautiful environment, pleasant air, perennial green trees, flowers and plants, and initially formed a beautiful garden-style hospital model. It is one of the few garden hospitals in our province.
Second, the main work in the first half of 2019
In the first half of the year, the hospital mainly carried out self-examination and self-correction on the evaluation work of the previous period. It insisted on taking patients as the center, taking the people's satisfaction as the standard, and taking the source prevention and control as the focus, and focused on solving the outstanding problems that the people reflected and further consolidating and perfecting. In recent years, the results of the work review.
Attaches great importance to the construction of the wind
The hospital leadership has always integrated the strengthening of the construction of the work with the daily management of the hospital . It has carried out extensive publicity through various forms such as setting up special editions of the Internet, issuing special briefings, and distributing promotional materials, so that employees can participate in the construction of the work style and increase The width and strength of the wind correction work. In order to make the democratic appraisal work truly implemented, the Office of Appreciation of the Wind often uses questionnaires, visits and other forms to conduct in-depth investigations into different clinics and wards in different clinics, wards and communities, and widely collect opinions and suggestions from the public. Special personnel regularly collect and summarize the hospital's suggestion box, complaint telephone and online related information. Once the problem is discovered, the investigation will be investigated immediately, and the responsible person shall be handled in strict accordance with the relevant regulations of the hospital . Through the careful implementation of a number of measures, the overall service level of the hospital has been promoted.
Seriously carry out assessments and improve the quality of employees in order to effectively improve the service awareness of employees. The hospital has always been the unremitting efforts of medical ethics construction as a daily routine, and has worked hard to improve the ideological and moral quality of employees. In conjunction with the “Three Excellent and One Satisfaction” and the “Harmonious Doctor-Patient Relationship” arranged by the Provincial Health Department, the hospital has successively launched a medical dispute discussion in the whole hospital, and built a special speech and speech contest for “harmonious doctor-patient relationship”. A number of activities, and organized hospital leaders and experts to conduct a series of lectures on doctor-patient communication, prompting the staff of the hospital to change their thinking, comprehensively understand the patient's requirements and voices, and give more care to them to continuously improve the medical ethics. Win the trust, understanding and respect of the people and promote the comprehensive and harmonious development of the hospital .
In order to ensure that the work does not flow in form, the hospital organizes special personnel to conduct regular inspections. This year, the Hospital Evaluation Office conducted a quality assessment of medical ethics and medical work in 19 departments of clinical, medical technology and window departments. Focus on the examination of medical ethics assessment records, work break symposium records, medical ethics, etc., to understand the satisfaction of patients and their families on the work of the department. Through the assessment, it was found that most of the departmental work is in place, but there are also problems in which very few departments pay insufficient attention and the problem of patients is not timely. As for the results of this review, the hospital insisted on “brightness and ugliness, not short-term protection”, and distributed it to various departments through work briefings, and conducted a report and criticism at the weekly meeting. Through this assessment, not only the problems were found, but also solutions were put forward, and the consciousness of strengthening the ideological construction of the staff of the whole hospital was further improved, and the quality of comprehensive hospital services was significantly improved.
Strengthen economic management, regulate medical service charges
1. Carefully supervise the price measurement of clinical departments and key links. The members of the hospital price measurement leading group office regularly inspect the members of the price group in various departments, so that the team members can master the relevant prices, measurement laws, regulations and regulations, timely understand the changes and adjustments of the price policy, and conscientiously implement; The hospital adheres to the monthly price check activity and insists on issuing a special issue briefing every quarter to let the staff of the hospital understand the implementation of the hospital price.
2. Standardize medical service charges. Strict implementation of medical service prices, all charges will be implemented according to standards, using computers to uniformly price, to eliminate the phenomenon of artificially arbitrarily price and random charges. Adhere to the publicity of charging standards, maintain and update the price display column, price flow display and touch screen of common medical services, and consciously accept patient and social supervision; medical materials will be submitted to the price department for approval according to the prescribed procedures. After the price is increased by 5%, it will be implemented; the “one-day list” system for medical expenses will be continuously improved, so that patients can “see the disease and understand the money”.
3. Standardize the purchase and sale of drugs. Drug prices and centralized bidding and procurement work are important contents of the national health work. The hospital strictly implements the national, provincial and municipal regulations on the centralized bidding and procurement of drugs, and conscientiously does a good job in the purchase, sale and use of drugs; strictly enforces retail price standards, and The relevant national drug price reduction files timely adjust the price of drugs; signing a letter of commitment with the drug supplier to effectively eliminate the improper behavior of the drug purchase and sale process.
Conscientiously implement the convenience service measures to facilitate patients to come to the hospital for medical treatment
1. Strengthen outpatient management. Improve the guidance of medical guidance services, adhere to pre-job training for medical personnel, health education counselors, and tri-dispatchers; provide free blood pressure, drinking water, sewing kits, carts, wheelchairs, reading glasses, etc. for patients; The appointment registration and appointment inspections were carried out, and the one-stop service of price-based charges was implemented to seriously solve the problem of “three long and one short” at the time of patient visit.
2. Conscientiously implement the convenience measures. Due to the large proportion of rural patients in hospitals , our hospital has joined the new rural cooperative medical designated hospital in XX years. In order to make more "new rural cooperative medical " patients get benefits, the hospital will implement preferential policies for the "new rural cooperative medical" patients admitted to the hospital from May XX, reduce the nursing expenses and examination fees, and give a certain living allowance. The hospital also signed agreements with Pacific Life Insurance Company, Song Qingling Foundation, Xinxiang City Crane Factory and other units to provide cardholders with multiple preferential treatments for outpatients and hospitalizations; for patients with elderly and disabled disabilities The registration fee is charged; the “four priors and one exemption” policy is implemented for emergency trauma patients. Through the implementation of a number of measures, the cost of medical treatment for patients is reduced.
The following contents are related to the [Summary of Hospital Appraisal Work in the first half of the year], which can be consulted. References: The first half of the emergency department work summary ENT nurse nursing work summary mental hospital social work month work summary
2019 nursing team work summary internal medicine nurse work summary endocrinology nurse work summary
Summary of clinical nursing work in 2019
Summary of nursing work of intern nurses in 2019
[Back to the hospital work summary column list]
Multi-channel for the people to do practical things, do good things
1. The hospital has insisted on going out and sending health activities for many years. Extensively carry out community, rural, school, hospital, health education and large-scale clinics, and distribute health promotion materials to provide free physical examination and medical consultation for the public free of charge; adhere to the health of 100 discharged patients at the end of each year. The family visit and the doctors visited the patient's home personally, asked the patients about the rehabilitation situation, and brought the blessings of the staff of the hospital; insisted on free training for the rural doctors in the surrounding counties and cities, and improved the overall social medical service capacity. The health guards who are really good people’s health have received good social benefits.
2. Continue to implement the “Personal Delivery by Pulse” work. According to the spirit of the Henan Provincial Development and Reform Commission and the Henan Provincial Health Department's “Notice on Expanding the Range of Case-based Payments for Pilots”, the hospital selected some diseases to implement the payment management according to the disease type, and formulated the management method based on the disease type. The establishment of a pilot group and expert group for the trial of disease-based payment, improved the reward and punishment mechanism, commended and rewarded the departments and departments with positive attitudes and outstanding achievements, effectively promoted the orderly work of this work and eased the medical treatment of the people. Cost burden.
3. Continue to carry out special work on governance of commercial bribery. Fully recognize the necessity and long-term nature of the special work of managing commercial bribery, conscientiously manage the hot issues that the people reflect strongly, and commend the advanced departments and individuals who refused to accept “red envelopes, kickbacks, and commissions” regularly at the weekly meeting. Recorded in the medical ethics file, linked to the year-end assessment. From January to June 2019, the total amount of red packets rejected by the hospital was 6,600 yuan, which was praised by 105 people. It was praised by 6 departments, and received 6 letters of thanks and 5 banners.
Third, the hospital 's new measures in this year's work style review work combined with the new spirit. Formulate new programs to fully implement this year's democratic evaluation of the political style, the hospital held a mobilization meeting in a timely manner, and conveyed the Henan Provincial Government's Office of Correction and the Provincial Health Department. To carry out the relevant archives, the spirit of the conference and the "Implementation Plan for the Work of the Hospital of the Democratic Evaluation of the Health System in Henan Province in 2019", and based on the requirements of the higher authorities and the actual situation of the hospital , formulated the "Democratic Review of the Third Affiliated Hospital of Xinxiang Medical College in 2019." Work Implementation Plan, clarifying the purpose, object of the review, the content of the review and the working methods and steps; highlighting the key points of the review, will implement and improve the assistant director of the department, carry out the “five advances” of health education, simplify the procedures for medical treatment for patients with new rural cooperative medical insurance and medical insurance. Five practical and good things, such as strengthening the return visit of patients discharged from hospitals and standardizing the price of medical service charges, are the focus of this year's work, and strive to make practical results in a solid manner, so that the government can be assured and satisfied.
Among the five key tasks reviewed in this year's work style, the implementation of five rounds of health education, the re-visiting of patients who have been discharged from hospitals, and the pricing of medical service charges are a continuation of past work; the promotion and improvement of department head assistants and the simplification of new farmers The medical procedures for patients and medical insurance patients are the two new tasks carried out this year, and this is also the main link for the hospital this year.
To promote and improve the assistant system of the department to further adapt to the service needs of the medical market, the hospital absorbed and introduced new management concepts. At the beginning of this year, the department assistant system was launched in all wards of the hospital. In order to do this work well, after the hospital has formulated detailed work procedures, clarified the personnel and job responsibilities, and determined the assessment methods and rewards and punishments regulations, the staff will be deployed in the department of the hospital, and the hospital will be trained to enter the department. The inpatients implemented the “one-on-one” help service, focusing on solving the non-medical service needs of the patients during hospitalization, providing patients with family-friendly services, and the satisfaction rate of the people was significantly improved. At the same time, the management personnel went deep into the clinical line and set up a platform between the medical staff and the patients, which not only reduced the workload of the clinical frontline staff, but also effectively communicated. Since the implementation of this work, it has been unanimously affirmed and praised by the frontline staff and patients and their families. The service quality and social image of the hospital have been further improved.
The establishment of the new rural cooperative medical care system of the Comprehensive Service Department is a national policy for the benefit of the people. As a designated medical unit of Xinnonghe in Xinxiang City, the hospital established a new type of rural cooperative medical office, and established a comprehensive service department in a prominent position on the first floor of the outpatient clinic. The Integrated Services Department is assigned to the management of the new rural cooperative medical office, providing patients and their families with a one-stop service for medical record copying and new rural cooperative medical procedures, which improves work efficiency. The service staff's detailed and enthusiastic policies and program explanations, as well as the boiling water service provided by the station, also let the patients experience the warmth of humanized service.
Fourth, the work plan for the second half of the year
&nbs
The following contents are related to the [Summary of Hospital Appraisal Work in the first half of the year], which can be consulted. References: The first half of the emergency department work summary ENT nurse nursing work summary mental hospital social work month work summary
2019 nursing team work summary internal medicine nurse work summary endocrinology nurse work summary
Summary of clinical nursing work in 2019
Summary of nursing work of intern nurses in 2019
[Back to the hospital work summary column list]
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