Summary of hospital nurses' nursing work in 2019

Nursing quality management and safety management

1. Under the correct leadership of the nursing department and department head, in accordance with the quality assessment of the establishment of tertiary hospitals , according to the general guiding ideology of nursing quality management, earnestly implement the hospital 's requirements for the department, and develop a series of rewards and punishments system. The evaluation system will increase and refine the assessment of nursing staff, implement the requirements of standardized management of hospitals to ensure the quality and safety of nursing; strengthen the service norms and related rules and regulations for new employees.

2. “Safety first, people-oriented” Organize regular and irregular quality management rounds, and discuss and summarize once a month. Emphasize nursing safety learning and raise awareness of nursing law. All nurses are required to take good safety measures at all times, pay attention to safety care feed-forward control, and do a good job in the three high-level "high-risk population key education, strict control of high-risk links, and strict warning during high-risk periods". Persist the head nurse to check the house twice a day, supervise and inspect the nursing The performance of staff on-the-job and job responsibilities, timely discover the deviations in the nursing work, promptly give corrective treatment, focus on newcomers, transfer, preoperative, postoperative, critical and life can not take care of themselves, patients with a tendency to have medical disputes.

3. Optimize the responsibilities of each class, unify the procedures of each class, rationally utilize human resources, implement flexible scheduling, ensure the quality of work, and rationally arrange personnel rest to give full play to their subjective initiative, scheduling, equality, flexibility, Scientific and rational principles, with quality of care and safety inspection as the core, to improve patient satisfaction. Pay attention to the quality of the end, grasp the quality of the link; cultivate the spirit of "cautious independence".

Second, optimize the structure of the nursing group, attach importance to personnel training

1. Improve the quality of the nursing team. Taking into account the structure of the existing nursing staff, the senior nurses lead the low-age nurses, and strive to improve the business level and enrich work experience. Strengthening the awareness of innovation: strengthening the study of new knowledge, new theories, and new technologies, and encouraging service innovation and technological innovation.

2. Inculcate the concept of overall care, organize business rounds once a month, and actively participate in in-hospital learning and business rounds. The nurses in this ward are required to work according to the thinking and methods of the nursing program.

3, in order to improve the quality of nurse care in the ward, organize nurses to participate in the business learning of the Ministry of Health and the Department of Nursing, once a week, at least four times a month, requiring each nurse to participate, which will help improve the quality of nurses and improve the quality of teaching. Regular morning check-ups will be conducted, and those who have a poor business level will be repeatedly supervised. Encourage laggards to learn to rise and create a good learning atmosphere. The subscription of nursing research magazines - "Practical Nursing Magazine", "Chinese Nursing Magazine" and "Qilu Nursing Magazine" regularly organizes study and discussion of quality nursing papers to improve the level of nursing research. Ask the competent nursing staff to write a study record. This year, general nursing staff published 4 nursing papers in provincial and core journals.

4. Encourage nurses to carry out nursing college and nursing undergraduate study, and try to meet the needs of nurses in the class. encourage

5. Strengthen clinical teaching and work hard to train excellent nursing staff: In order to strengthen the clinical teaching level, we should carry out standardized training for clinical nurses, so that nursing students can familiarize themselves with the working procedures of each class as soon as possible, and treat common diseases and frequently-occurring diseases. Hold a symposium at any time to solicit opinions. And actively participate in the teaching of teachers taught by the Ministry of Nursing to further improve the teaching skills of nursing students.

Third, team building:

1. I work in the administrative management, and ask others to do it first, and do the role of the example: to be fair, just and open in the work, and to pay attention to the improvement of their comprehensive quality.

2. In the case that the per capita workload of the hospital is the first in the whole year, assist the director of the department to stabilize the hearts of the people, and to drive the general staff to guard against arrogance and arrogance, and to achieve a goal every day, aiming at the whole heart and heart. surgical.

3. Actively solve physiological, psychological, social and spiritual cultural problems for patients and their families, and advocate active service, savvy service, humanized and personalized service; achieve “zero distance of nursing service, zero complaints for nursing work, nursing operation” Zero errors, let the general nurses understand the policy of returning to the nursing department and the human resources department for those who have major errors, improve the service awareness, standardize the nurse etiquette, and let the nurses good grooming and shape the beautiful image of Ruici Hospital .

4. Strengthen the concept of employees' Ruici, encourage nursing staff to actively participate in the activities of the department and the hospital, enhance the initiative of the work, cultivate the spirit of dedication, love the collective, and employees actively participate in public welfare activities such as blood donation.

5, no acceptance of red envelopes throughout the year, returning red envelopes, receiving thank-you letters, pennants many times.

In 6.2019, the undergraduate department received a special inspection of the hospital and the provincial nursing department. Some achievements were well received by the expert group.

7. Cooperate with the marketing department to conduct community visits and large-scale tumor return visits.

Fourth, highlighting quality services and improving patient satisfaction.

1. Focusing on the establishment of a good nurse image, aiming at improving nursing services, taking social and patient satisfaction as the standard, effectively transforming the service concept, and implementing the “patient-centered” service concept into the work of serving patients. From the perspective of safeguarding the rights of patients and promoting the healthy development of hospitals , in the clinical nursing work, "patient first, quality first, service first" is reflected. In the nursing work, everything needs to be "patient-centered". To the four places, one is the heart in place, with a high sense of responsibility; the second is to put in place, strengthen communication to explain the work, do a good job in psychological care and health education; the third is to do the position, the measures check in place; the fourth is management in place, urge In the case of health, the health education content is more individualized and concrete, and the form of health education is more diversified. The newspaper publicity column should be fully utilized to compile a variety of publicity materials. The ward service is guided by guidelines and health prescriptions. Discharge guidance, and print it into a book, with information indicating that individualized and comprehensive forms of education are more effective than traditional methods. Significantly, the majority of patients and their families benefit. For breast cancer patients, the first case management in Nantong City.

2. Put empathy in the first place: Whenever you see a patient lying helplessly lying in a hospital bed and asking for help, whenever you think that the patient is still suffering from the pain, think of yourself as a Nurses can help them solve problems and relieve their pain. Their hearts are full of pride. On the other hand, if we are patients ourselves, are we eager to get a sincere service that is not from medical staff? Who is not eager to get care? In short, the words “patient satisfaction” seem simple, but it is not easy to fully meet the standard. It requires the care and dedication of the nursing staff.

The spirit of private dedication includes the dedicated work of the nursing staff, the hard work of down-to-earth, the sweat here, and even the tears of grievances. As a nurse, we should win the love of patients with sincere service.

3. To standardize service behavior with five hearts, that is, love is the source of love; love is the source of relationship; respect for life, sincere is a good wish; care is always, care is the quality that should be; warm as spring, enthusiasm is the true virtue of people; Dedication is not pleasant, patience is the attachment to the cause.

4. Make extraordinary things in ordinary work. Now each inpatient receives at least 2 business cards before discharge and one is the attending doctor. The other is the head nurse. The patient can have timely feedback during the hospitalization and after leaving the hospital, and get timely guidance.

Benefits and social benefits.

Four ward care work plan in 2019

1. Strengthen the quality management and assessment of basic nursing care in wards. Every month, according to the requirements, the quality inspection and reporting of the quality of the care will be completed, and the problems in the inspection will be promptly reported and corrected as soon as possible so that the quality of care can be continuously improved.

2. Because the four wards are high-risk departments, the number of young nurses in my ward is increasing, the clinical nursing experience is lacking, and the ability to cope with clinical emergencies is relatively insufficient. Therefore, the core system for nurses, the rules for writing nursing files, and the emergency plans for various nursing risks are regularly organized. Etc., and ask the nurses with long-term ward to combine their clinical experience, preaching and teaching, and constantly improve the awareness of young nurses' safety care and clinical emergency response.

3. Complete the three-basic and three-rigid training assessment for nursing staff at all levels every month. For the unqualified students in the three-basic training and examination of nurses and those who have achieved outstanding results in various nursing theory operation competitions, the reward and punishment mechanism is fully exerted to enhance the sense of honor and enthusiasm of the nurses.

4. In accordance with the special nursing work plan formulated by the ward, in-depth development of ward special nursing work. And regularly organize ward care quality control personnel to summarize and improve the special nursing work carried out.

5. Strengthen the training and training of specialist nurses, regularly organize specialist nurses to study the theory of specialties, and encourage them to combine clinical clinical nursing experience to write specialist nursing papers.

6. Do a good job in the last session of the teaching summary and the next session of the teaching plan, timely solicit the opinions of the students, examine the teachers, and strive to improve the quality of teaching. Strive to enter the excellent teaching department in 2019.

7. According to the assessment standards for nursing staff at all levels, cooperate with relevant departments such as personnel department to do a good job in the preparation and preparation of ward care workers.

8. Strive to train a wcet and breast specialist nurse in 2019.