Hospital care year-end summary essay

Time passed, and soon ended in 2019. In the work of 2019, we got more development. Our hospital moved to a new location. The development of our hospital has made a qualitative leap, and the work of our hospital nursing department. It has also achieved good development. These are the results of our constant efforts! Summarize the work of 2019, and take a look at the year-end summary of the work of 2019:

First, regular inspection and assessment to improve the quality of care

Quality management is the eternal theme of the hospital . Regular inspection and assessment is a guarantee for improving the quality of care. In order to improve the quality of nursing, the nursing department re-planned the nursing accounts of each department on the basis of summing up the previous work experience, and re-established the practical inspection and assessment rules. The monthly key investigations were carried out on a monthly basis. Regular spot checks, mutual inspections, a total of nearly 200 inspections, the pass rate of 95% or more. In the basic management and quality control, the head nurses of each department can give full play to the role of the quality control leading group members. According to the work arrangement of the nursing department, they can plan for the month, arrange weekly, focus on the day, and have a summary at the end of the month.

In the quality management of basic care, strict implementation of nursing practices, strengthen inspections, and ensure implementation. The Department of Nursing adheres to the quality of care twice a week, conducts detailed analysis of the deficiencies in the examination, and strengthens the service awareness and quality awareness of the nursing staff through in-depth and meticulous ideological education. Develop practical improvements. Improve the weak links in the work in a timely manner.

In the quality of the link, pay attention to the timeliness and standardization of the writing of medical records. Xxx xxx xx The medical record is written with high quality and is rated as an excellent medical record.

In terms of safety management and disinfection and isolation, the Department of Internal Medicine, Internal Medicine, Infectious Diseases, Orthopaedics, Surgery, Pediatrics, ENT, Emergency Department, Infusion Room, Operating Room, Supply Room, Strictly Controlled The annual safety compliance, disinfection and isolation work conforms to the normative country, and no error occurs.

The pass rate of basic nursing in all departments reached over 90%. The coverage rate of health education reached 100%. In the emergency drug management, the rescue drugs and equipment in all departments can be in emergency standby state, the integrity rate reaches 100%, no error accidents occur throughout the year, and some small negligence in the work are passed through various Ways to find out, through organizational learning and discussion, implementation of improvement measures, the insecurity factor is stifled in the axillary state. Improve the quality of care.

Second, strengthen ideological education to create a working atmosphere of "practical and efficient, united and forge ahead"

In the form of ideological education, give full play to the exemplary role of excellent nursing staff in various departments, organize various departments to conduct study from time to time, strengthen the legal awareness, service awareness and quality awareness of employees, and strengthen the comprehensive quality of basic nursing, quality of links, and quality of final quality. management. Over the past year, a large number of advanced figures and typical deeds have emerged. Xxx xxx The two old head nurses can infect and guide their employees with their own practical actions and excellent work. They have forgotten my work for decades, depending on the patient, such as relatives, and delivered a satisfactory answer to the people with quality nursing services. . Xxx xx xxx has been diligent and diligent, and practiced a vow of a white angel in an ordinary position, which was well received by patients. In the team of young head nurses, xxx xxx and so on can strictly demand themselves, with their excellent work style, tenacious work spirit, and strive to do well in the management of the ward and logistics support services, with love and strong sense of responsibility for the clinical line Provide a full range of quality care services, the results are affirmative. The xxx xx supervisors of the outpatient service desk have strict work and strong sense of service attitude. They give the sincere smile to the patient, and send the patient to the ward many times to help the patient take the medicine, measure the blood pressure, and provide the patient with a simple The medical treatment program, their warm and thoughtful service has become the most beautiful scenery in the outpatient hall, setting a model for the hospital window image service.

Third, patient-centered, advocate humanized services, strengthen communication between nurses and patients

In order to meet the needs of medical services, create a high-level service concept and humanistic care, establish a good social image, and promote the sustainable and stable development of the hospital, our hospital adheres to the patient-centered, on the basis of respecting, understanding and caring for patients, The patient provides warm and thoughtful humanized service, respects the patient's personal dignity, pays attention to the patient's personality and psychological needs, and satisfies the patient's physiological and psychological needs to the maximum extent, and provides excellent services to patients through convenient, fast, warm and thoughtful. It basically reflects the patient-centered service tenet.

Advocating humanized service, improving the concept of humanized service, starting from the characteristics and personality of the client, carrying out nursing services, respecting patients, serving patients, adapting to the needs of the times and modern life, and constantly improving service measures. First of all, the responsible nurse should warmly receive the patient and send the patient to the bedside, and actively introduce the patient's or family's ward environment, schedule, rules and regulations, and attending physicians, etc., and timely issue the nurse-patient contact card to understand the patient's psychology after admission. Status and needs. Secondly, clarify the types of special medications, diets, and various precautions, surgical purposes, general surgery, lying position, attention to the placement of the pipeline, and time to take care of the patient, to comfort the patient, and to do their utmost to solve the patient's worries. Third, provide standardized services, so that "delivering medicine to the hand, seeing the entrance, taking the clothes and then going" to incorporate the family-friendly service into the work, to comfort the patient with a loving family, to enhance the confidence of patients to overcome the disease, and promote get well soon.

Strengthening the communication between nurses and patients is the premise and necessary condition for doing all the nursing work. The Ministry of Nursing implements the application of the one-day supervision card for inpatients, which invisibly urges the nurses of various subjects to take the initiative to observe the condition and increase the communication between nurses and patients. It shortens the distance between nurses and patients and effectively prevents the occurrence of errors. It plays a good role in promoting the care work. The Ministry of Nursing has advocated three taboos. The promotion is to "see what people say" and ban three sentences. "I don't know, I am busy, wait a little while." Effectively promoted the language skills of nurses communicating with patients. The very sensitive topic of dunning is no longer a trigger for unpleasant medical cooperation.

Fourth, attach importance to improving the overall quality of nurses, optimizing the nursing team

With the development of medical science, the needs of society, and the change of people's concepts, higher requirements are placed on the overall quality of nurses. A qualified nurse not only needs skilled, quick-moving, compassionate, but the nurse's behavior and due diligence play a good role in promoting the development of the nursing profession. Therefore, the Ministry of Nursing focuses on three aspects.

1. Improve the theoretical and technical operation level of nurses: In order to do a good job of continuing education for nurses, the nursing department organizes a large class business study once a quarter, and the department conducts weekly business learning once. When experts are taught, they also actively organize Everyone listened, the participation rate was 98%. The Nursing Department regularly organizes the nursing staff of the whole hospital to strengthen the fourth edition of the "three basics" theory study. The organization of the three-basic theory assessment twice a year, the implementation of two volumes a and b, not only ensure the normal operation of all work, but also ensure The quality of assessment, the pass rate of nurses in the hospital reached 100%. Among them: xxxxx=xxx and other excellent results in the three-base assessment. While strengthening theoretical study, we pay attention to the improvement of operational skills. According to the work plan, the operation assessment always runs through the daily work. The newly-trained and newly transferred nursing staff had a total of 16 trainings throughout the year. The four teachers, xxxxxxxxx, who had rich experience and strict teaching attitude, personally taught and did not bother until the students qualified. Among them, xxx xxx operating specifications, good results in the assessment. The participation rate of the assessment is 100%, and the pass rate is 100%.

Case-by-case ward rounds are conducted once a quarter, and health education missions are observed once. It effectively promotes the nurses to access the materials after work, increasing their enthusiasm for learning. Improve their theoretical and technical level.

2. Talent training: The nursing department strictly grasps the arrangement, training, assessment and management of the trainee interns. Each department selects the nursing staff with high level of service to teach, so that the interns complete the task satisfactorily, such as: xxx xxx, etc. The full-time teaching was praised by the students. The Ministry of Nursing also plans to send nursing backbones to study abroad: icu2 people, 2 peripheral venous catheters, and organize most of the head nurses to visit and study in the field, short-term training, expand their horizons, after the end of the study Write a summary of the training, or learn the experience, feedback the good experience and methods in time, improve our work, and apply the clinical technology to new technologies and new projects.

3. Improve nurses' emergency response ability and first-aid level: In November, the nursing department conducted observations on the admission of emergency patients in the department of surgery and internal medicine, and improved the ability of specialist nursing treatment. Zhang xx dean personally participated and gave high praise. The nursing department also organizes personnel to learn about ventilators, electrocardiographs, ECG monitors, and ECG defibrillators.

V. Emphasis on data speaking

Nursing staff published a total of papers, provincial papers, and municipal papers.

In the whole year, there were 2578 person-times of blood transfusion, 90,100 infusions, 39,024 intravenous injections, 46,648 injections, 1,878 enemas, 6,380 oral care, 1993 catheterizations, 3,039 oxygen, and 2,476 ECG monitoring. There were 1368 person-times of hemorrhoids treatment, 872 cases of perineal side-cut suture, 896 person-times for patients, and 9,200 people in dressing room.

The work of 2019 has become a thing of the past, worth summing up, but it is not worth remembering. In the work of 2019, we all started from scratch, and everything started with our most basic work. We have no pressure, no ideological burdens. We only have the sincerity to do our own work. We believe that we will be able to do our best in 2019!