Summary of annual work of hospital hospital affairs

In recent years, under the correct leadership of the municipal party committee, the municipal government, the provincial health department, the municipal health bureau and other relevant departments, our school takes the important idea of ​​“xxxx” as the guide, comprehensively implements the scientific development concept, and conscientiously studies and implements the provincial health department and city. The Health Bureau adheres to the spirit and requirements of the open work of the hospital affairs, adheres to the service concept of "people-oriented, high-quality and high-efficiency", and focuses on the hospital spirit of "benevolence, dedication, truth-seeking and innovation", and it is difficult to solve the problem from the ordinary people. "The problem begins, deepen the open work of the hospital affairs, build the brand with integrity, and build a harmonious hospital with true feelings." The current situation of the opening of the hospital affairs in our hospital in xxxx is summarized as follows:

First, the leadership attaches importance to the organization

The leaders of the hospital attached great importance to the open work of the hospital affairs, and set up a leading group and supervision team with the dean as the team leader, the deputy dean as the deputy leader, and the relevant department heads as members. The quarterly public meeting was held to organize the study. The spirit and requirements of the relevant archives of the higher level, research and deployment of the work of publicity in the next quarter; the revision of the "Implementation Opinions on the Openness of the Office Affairs" at the beginning of the year, the establishment of a sound system of public work, the job responsibilities, and the clear division of tasks and responsibilities; There are special personnel in the open work of the hospital affairs, special personnel management, and implementation at all levels to ensure that the open work of the hospital affairs is organized, planned, and carried out step by step.

Second, clear content, standard program

According to the specific requirements of the Provincial Health Department on the openness of the work of the hospital, the hospital compiled the catalogue of the public affairs contents of the hospital in accordance with the actual situation of the hospital, starting from the most concerned and reflecting the most intense problems, and refining the public content; and according to different objects and different contents, To be open to the public in the form of internal or external, long-term or short-term, fixed or mobile; strictly follow the procedures of proposing, deliberating and appraising, supervising and feedback, so that regular work is regularly disclosed, staged work is open, and temporary Work is open at any time.

Third, fully implement the openness of the hospital affairs, and strive to build a harmonious hospital

Exposing information to the society is true and comprehensive, and the social reputation is good.

1. Open the basic situation of the hospital and create a good environment

First, in accordance with the law, the hospital's website, the public disclosure column, the electronic large-screen bulletin board, the electronic touch inquiry desk, etc., disclose the various medical subjects, special service contents, expert names and specialist time; the basic situation of the main health technicians; Publicize the training and training of employees, the basic situation of medical students' internships and internships in various colleges, and the planning, implementation, assessment and completion of clinical teaching work. The second is to publicize the surrounding public transportation routes and stop station names on the hospital website; set the hospital layout map, indication signs to open the in-hospital parking lot location, outpatient, emergency department, and inpatient department positions at multiple intersections; set emergency evacuation route in the conspicuous position, Emergency evacuation and safe passage route maps, temporary visitation channel signs, set up traffic in the hospital for traffic guidance and traffic guidance.

2. Open the construction of the wind and consciously accept the supervision of the people

First, publicize the "Social Supervision System", "Medical Service Complaint System", "Medical Quality Complaint Handling Procedure" and other rules and regulations on the hospital website and fixed public column, and consciously accept public supervision. The second is to publicly complain on the hospital website and public column, report the mailbox, the reception day of the president, accept the social donation and the use and management of the property. The third is to hold two social sympathy supervisors' symposiums every year, and hold one patient symposium every month. Each year, 1-2 patient, social, and employee questionnaires are organized. Fourth, in order to facilitate people's complaints, our hospital also set up a public complaints reception desk in the outpatient hall, designated special person to be responsible, so that the reception complaints are registered, there are vouchers for handling complaints, feedback complaints are recorded, and complaints are filed.

3. Open medical service information to facilitate patient visits

First, the basic information of the names, service contents, service items, and personnel composition of each clinical and medical technology department will be disclosed on the hospital website and public notice column; the opening time of the general outpatient, emergency, and expert outpatient clinics, and the outpatient experts and various examinations will be public. Treatment items; public access to discharge time, hospital rounds, visit time. The second is to hang the limited time service promises of various examination and treatment in various medical technology departments; open telephone appointment registration service to shorten the waiting time for patients; publicly observe, admission, discharge, transfer, transfer service procedures in various departments; public special needs service Projects and contents, service targets and service specifications; in the window departments such as toll collection and drug collection, public service priority measures and service contents for the elderly, disabled persons, etc. are disclosed. The third is to set up a consultation phone, provide free health consultation and medication counseling for patients; provide common disease prevention and health care knowledge to patients through brochures, bulletin boards, and hospital websites.

Disclose information to patients in a timely and accurate manner with high patient satisfaction

1. The system of notification is sound, ensuring the communication between doctors and patients is “zero distance”

The first is to train and educate medical staff in the hospital on the communication skills of doctors and patients. The second is to post the names of responsible physicians and responsible nurses in front of each ward, improve the notification system for special examinations and special treatments, and fully respect the patient's right to informed consent. The third is to publicize the expenses, service procedures and related professional information of medical technology projects such as interventional therapy, surgical treatment, blood pressure purification, etc. in the public bulletin column, and publicize the appointment process, location and reporting time limit of ultrasound, ct, mri and other inspections. The fourth is to inform patients or their families about the health knowledge of the disease and the precautions and precautions before the auxiliary examinations by issuing publicity brochures, public notices, and explaining the nurses. The fifth is to promote the "communication, integrity, love, meticulous" service concept. Provide basic nursing services and professional technical services for patients, closely observe changes in patients' conditions, correctly implement various treatments and nursing measures, provide patients with warm and thoughtful humanized services, continuously innovate service contents, and carry out special services such as "Leading Childbirth, "painless delivery", "baby touch", "baby swimming", etc. Sixth, the establishment of cardiovascular disease, diabetes, geriatric diseases, hypertension and cancer patients club, regular health talks by professional physicians, the issuance of health education manuals, to solve problems for patients, and enhance the harmonious interaction between doctors and patients. The seventh is to open a medical accident dispute handling program and related functional departments on the hospital website to disclose the medical record copying service process and location to facilitate patient complaint handling. Eighth is to set up a social service department, open a follow-up hotline, collect and dissect opinions and suggestions from patients who have been discharged, and promptly carry out rectification feedback.

2. Public medical service charges to effectively protect patient interests

First, in strict accordance with the new "medical service prices" provisions to collect relevant service fees, to prevent the occurrence of arbitrary charges, decomposition charges; the establishment of "government fees management committee", 2 times a month to organize personnel to conduct a random inspection of the hospital's medical charges, The problem was found to be rectified in time, and the "three singles match" was achieved. The second is to hang the toll price book in each department, and publicize the charging standards and drug prices of various medical items and the charges of common diseases and single diseases on the rolling electronic screen of the outpatient hall. The public price management function department telephone, fee inquiry department and inquiry Telephone; set up a computer to inquire about medical charges and insured personnel visit information inquiry desk; provide patients with a list of outpatient expenses and a list of hospital expenses, including medical service items, drug names, pricing units, prices, etc., to improve the transparency of fees. The third is to reduce the registration fee for the elderly over 70 years old, and to reduce the medical expenses for the disabled and the extremely poor. This year, the medical expenses for the public are reduced by more than 400,000 yuan.

3. Acting in strict accordance with the law, take the initiative to do a good job in accordance with the application

In accordance with the "Regulations on the Openness of Government Information of the People's Republic of China", our hospital has established an open application system according to the application, clarifying that the Office is open to the acceptance department according to the application, and has formulated the "Application Form for Information Disclosure of the First Hospital of Sanming City" to facilitate the application of relevant people. Health care information. After receiving the "Application Form", it shall be replied in strict accordance with the prescribed time. If it is not disclosed, the applicant shall be informed and the reasons shall be explained. If it is not within the scope of disclosure of the unit, the applicant shall be informed of the information master and contact information. Make sure the applicant gets the information they want the first time.

Open information to employees in a timely and transparent manner, and employees are cohesive

1. Open hospital major decisions and increase work transparency

First, regular staff representatives' meetings, expert consultation meetings, democratic party symposiums, retired cadres' symposiums, etc., timely inform the hospital's medium and long-term reform and development plans and work plans, large-scale capital use, purchase of large-scale equipment and equipment, Major issues such as infrastructure projects, drug bidding and procurement; extensively soliciting opinions and suggestions from employees, members of the leadership team report to the Staff Representative Conference twice a year, and conduct democratic assessments. The second is to disclose the personnel work policies and reform plans through the hospital briefings and the open affairs column; to publicize the qualifications for professional and technical positions, to evaluate the conditions, the quotas, and the annual assessment results of the employees; Appointment rules and procedures for appointments, rotations and exchanges; open graduate acceptance criteria; open selection and appointment of middle-level cadres to be fair, just and open. The third is to disclose the procurement methods and implementation of bulk materials, the signing and performance of economic contracts in the public notice column, and the use of public entertainment services.

2. Open medical quality inspection and standardize medical service behavior

First, in order to strictly implement medical and health management laws, regulations, rules, and routines for diagnosis and treatment, the Management Office has compiled and printed "Hospital Management", "Clinical System for Medical Quality and Medical Safety", "Compilation of Medical and Health Management Laws and Regulations", and A number of booklets, such as the rational use of antibacterial drugs, and the hospital management knowledge quiz, issued a booklet for staff of the whole hospital. Second, through strict pre-job training, expert lectures, expatriate study, distribution of relevant learning materials, holding legal knowledge examinations and other forms to organize medical personnel learning, relevant laws and regulations and medical core system, and enhance the consciousness of medical personnel to practice according to law. The third is to increase the quality of medical care inspections. Strict medical care quality management, strict implementation of new medical record writing standards, regular medical records, prescription quality checks, medical penalties for unqualified medical records, the hospital informed. The Nursing Department revised the content of nursing quality assessment according to clinical practice, conducted monthly quality inspection of nursing files, commented on existing problems, and promoted the standardization and standardization of file writing. Fourth, the establishment of the Pharmacy Management Committee, regular special meetings, public drug procurement plans, tender catalogues, tendering requirements, procurement quantities, contract terms, supervision methods, participation in the province's drugs, medical supplies, reagents tender, accounted for The total purchase amount is over 95%. From the beginning of XX, the online bidding for medicines has been realized, and the transparency of drug bidding has been increased; the dynamic monitoring of drug use and the extraordinary warning system have been established. Strengthen the management of antibacterial drugs, and formulate the “Dynamic Monitoring and Early Warning System for Drug Use”. The clinical rational application of antibacterial drugs is an important part of medical safety and quality management. Relevant experts are organized monthly to conduct special drug use inspections, for outpatient prescriptions and hospitalizations. The medical records of the medical records were monitored in real time, and it was found that the drugs were irrationally notified, and the doctors were required to correct them within a time limit.

3. Disclosure of matters involving the immediate interests of employees and enhancing the enthusiasm of employees

First, the payment of wages, benefits, pensions, medical insurance and other social security funds of employees will be disclosed in the form of employee representatives, open affairs columns and press conferences. The second is to disclose the establishment of major scientific research projects and the transformation of scientific research results and social and economic benefits through the public bulletin board. The third is to open up training and training programs for health technicians. The fourth is to disclose the handling of employees who violate the rules and regulations. The fifth is to disclose the annual financial pre-, final accounts, business income, various expenses and other expenses in the form of the report of the Workers' Congress and the publicity of the public notice.

Practice has proved that carrying out good openness in hospital affairs is an effective carrier to promote hospitals' work style construction, party style and clean government construction, is a necessary form of democratic management, is the core guarantee for the operation of supervision mechanism, is to unite people's hearts, and to harmonize doctor-patient relationship and cadres The bridge of relationships. Through the open work of the hospital affairs, the transparency of the hospital work was further enhanced, the management was more standardized, democratic and scientific, and the comprehensive development of the hospital was promoted. The remarkable social and economic benefits were achieved, and it was successfully promoted to the Affiliated Hospital of Medical University and the third-grade A. Waiting for the hospital, the national people to rest assured that the model hospital, the provincial and municipal construction of advanced units, the city's party building work advanced units.

The results can only prove the past, there is no best, only better. In the future work, we will continue to adhere to the "people's people are full of dissatisfaction" as a measure of the effectiveness of the open work of the hospital affairs, further strengthen the communication between doctors and patients, harmonious relations between cadres and masses, build the brand with integrity, and comprehensively promote the open work of the hospital affairs .