Equipment maintenance service contract

Party A: ____________

Party B: ____________

First, the general

Party B shall provide software and hardware maintenance services for Party A's computer equipment according to the needs of Party A, and provide corresponding technical consulting services. In order to protect the rights and interests of both parties and clarify the responsibilities of both parties, in the spirit of friendly cooperation, the following agreements were reached through consultation:

Second, Party B's service content and responsibility

During the contract period, Party B will provide Party A with maintenance services for the equipment to be properly applied within the scope of the contract.

1. From the date of signing the contract, Party B will provide the on-site maintenance service and provide telephone consultation service for working hours.

2. During the contract period, Party A's key equipment fails, causing the computer and other related equipment to fail to work properly. Party B shall promptly send maintenance personnel to the door for repair and arrive at the repair location within 4 hours after receiving the effective repair call from Party A. If there are other reasons that cannot be guaranteed to arrive on time, Party A should explain the reasons and arrive at the site within 24 hours to repair the computer and other equipment.

3. Software service scope: timely solve problems in the use of software of Party A. Software services include Windows, Office, Outlook, MS-Dos, AutoCAD, Internet Explorer, ACDsee, anti-virus software and other software, network, computer Virus cleanup, system registry cleanup, and overall maintenance of the operating system. For software outside the above range, Party B shall assist as much as possible to solve the problem.

4. Hardware service scope: Party A shall be responsible for hardware maintenance by Party B. If the computer and other equipment caused by hardware cannot operate normally, Party B shall cooperate with Party A to find the corresponding computer supplier for maintenance.

5. After the maintenance personnel of Party B arrive at the scene, they should check the fault as soon as possible, give corresponding solutions, and propose maintenance.

6. During the maintenance process, if Party B's maintenance personnel need to remove Party A's equipment from Party A's location, Party A's consent must be obtained, and relevant text procedures should be issued and returned to Party A within the specified time.

7. At the end of the repair and maintenance work, Party B personnel shall issue relevant maintenance instructions, or describe the cause and treatment of the failure to the relevant personnel of Party A, and the problems that should be paid attention to during the future use.

8. Party B personnel shall not contact and disclose any written information, charts or other forms of information and information of Party A's business information, trade secrets and Party A's IT security secrets during the maintenance process, including oral or visual disclosures and information.

Third, Party A’s responsibility

1. During the execution period of the contract, Party A shall actively cooperate with Party B to do maintenance and maintenance work, including providing relevant equipment information, including equipment brand model, specifications, system software, equipment drivers, equipment, etc.

2. In the event of equipment failure within the scope of the agreement, Party A shall promptly report the fault phenomenon and error information to Party B, so that Party B can analyze the fault in time and prepare to solve the problem in time.

3. For sporadic and intermittent faults, Party A shall assist Party B in fault tracking and record according to the requirements and methods proposed by Party B.

4. Party A shall provide the necessary work space for Party B's service engineers and provide maintenance time without affecting Party A's normal work.

5. During the maintenance process, the cost of spare parts to be replaced shall be borne by Party A and shall not be included in the service fee.

6. During the service period, Party A shall supervise and assess the working attitude and technical level of Party B's service personnel and make comments.

Fourth, liability for breach of contract

1. Since Party B's service capability cannot meet Party A's requirements and cannot arrive at the site for maintenance in time, the failure of Party B's service capacity may not be eliminated in time, which seriously affects the normal work of Party A. Party B may unilaterally default. Party A may Propose the termination of this contract.

2. Party A deliberately conceals the major hidden troubles of equipment maintenance in the agreement and increases the difficulty and burden of Party B's maintenance work. Party B has the right to refuse to provide related services.

3. Without the consent of Party B, Party A shall not ask other service providers to provide similar services, and Party B shall not be responsible and maintained for the accidents caused. Party A may unilaterally default, and Party B may request the termination of this contract.

4. If either party cancels this contract in advance, if the other party is not at fault, the default amount shall be paid to the other party as _______% of the total contract price.

5. If any party breaches the contract, it shall pay compensation to the non-responsible party as _______% of the total contract price.

V. Number of service locations and equipment

Location of Party A: ____________________________

v'd.

6. Contract price and settlement method

The total amount of the contract is ¥_______.

Billing method:

1. On the date of signing this contract, Party A will pay a deposit of ¥_______;

2. Performance contract The first working day after each month, Party A pays Party B to ¥_______;

VII. Validity of the agreement

1. This Agreement is valid for a leap year, from _______ years _______ _______ days to _______ years _______ months _______ days.

2. This Agreement shall become effective as of the date of signature by both parties, and the expiration of the contract period shall automatically lapse. This Agreement shall be in duplicate and each party shall hold one copy.

Party A: _________________

Authorized representative signature: __________

date:__________________

Party B: __________________

Authorized representative signature: __________

date:__________________