City Direct Organs Working Committee Quality Service Creation Activities Implementation Plan

In order to consolidate the achievements of spiritual civilization construction, we will vigorously enhance the city's public civilization index and overall civilization level, and give full play to the positive role of various departments of the municipal government, especially the Windows Department, in serving the grassroots, serving the people, and serving the development. Each department carries out quality service creation activities. The following implementation plans are now in place:

First, the guiding ideology

Guided by the implementation of the scientific development concept and the improvement of the public happiness index, the city's public civilization index is the core, with the focus on quality service creation, actively promoting government affairs disclosure, improving the service system, improving service methods, expanding service scope, and innovating service initiatives. Improve the quality of service, vigorously promote the action of sunshine and convenience, and gradually form a daily, institutionalized and standardized work pattern, so that the service window of the government will gradually become an image window that closely connects the people and does practical things for the people, transforms government functions and improves administrative efficiency. Channels, anti-corruption gateways and the source of rectification.

Second, the main content

1. Improve the style of work and serve the grassroots. In accordance with the requirements of "striving for a first-class team, cultivating first-class style, and creating first-class performance", we must strengthen our ideals and beliefs and cultivate a good ideological style, work style and life style. Strengthen service awareness, improve service quality, and actively engage the cadres and workers in the engine to go to the grassroots level, enter the public, and carry out "face-to-face", "heart-to-heart", "real-acting" and "zero-distance" services.

2. Understand the people's sentiments and serve the people. Firmly establish the sense of purpose, serve the grassroots and serve the people as its purpose, launch the brand, innovate the carrier, and highlight the characteristics. Widely listen to the opinions and voices of the people and effectively solve the most concerned, most direct and most realistic interests of the people. In-depth visits to the poor and poor people, timely grasp the public sentiment, and do a good job in helping the people in need. Further improve the service system, service procedures, service standards, standardize the service behavior of the staff of the organs, and give full play to the window effect of "for the people, convenience, and benefit the people."

3. Around the center, service development. It is necessary to enhance the overall situation awareness, focus on the overall situation of the city, plan various tasks, improve working methods according to changes in the situation, serve the development of enterprises, serve the party building of enterprises, serve workers with difficulties, and serve harmonious labor relations, so that there are new ways and services for the development of service recycling economy. There are new measures for county economic development and new ways to serve the private economy.

4, innovation carrier, strive to create excellence. In all windows, we carried out three evaluation activities of “better than the standardized management environment, better than the civilized quality service number, and better than the public satisfaction image”, actively promote scientific and standardized management, optimize the convenience and convenience of the people, and improve the service skills of the staff.

Third, specific measures

To carry out high-quality service creation activities, we must combine them with the functions of our departments, combine them with advanced construction, solid foundation projects, and promote scientific development, do practical things, and see actual results. The main measures are as follows:

1. Carry out research activities focusing on “focusing on the grassroots and paying attention to service targets”. Go deep into the service targets, grassroots units, pairing objects, listen to the opinions of the cadres and the service targets, carefully find the gaps in the work of the department, formulate measures, and do a good job of rectification.

2. Carry out the activity of “doing practical things for the grassroots and the people”. Grasp the problems that the grassroots and the people need to solve most, actively carry out some special activities, and work hard to do a few good facts for the grassroots and the people. Focus on window service, on-site service, effective service, strengthen the party members and cadres' reform consciousness, innovation awareness, service awareness, and improve the work level, service quality and efficiency of party members and cadres.

3. Carry out the activity of “learning and practicing the scientific development concept”. All departments should conscientiously formulate their work plans and implementation plans for the study and practice of the scientific development concept in accordance with the actual work of their respective departments, and truly implement and implement the scientific development concept and implement the Party’s 17th National Congress and the 14th session of the Municipal Party Committee. The spirit of the sub-committee meeting is combined; it is combined with solving outstanding problems that affect and restrict the scientific development of the department; it is combined with emancipating the mind, reforming and innovating, and promoting the construction of a civilized city. In accordance with the requirements of "scientific development and harmonious development", we must actively explore the effective forms and innovative methods of party organizations and party members to study and practice the scientific development concept.

4. Carry out the activity of “creating a harmonious institution”. Adhere to the cause to unite the people, warm the hearts with affection, stabilize the people with appropriate treatment, timely understand the ideological status of cadres and workers, do a good job in ideological and political work, carry out a variety of popular cultural and sports activities, and create a good working atmosphere. According to its own characteristics, it puts forward the basic requirements and specific measures for creating work, and carries out fruitful creation activities.

Fourth, organizational leadership

Doing a good job in creating quality services is of great significance to improving the public civilization index of the government and strengthening the construction of the department itself. All departments of the city should focus on the theme of "building a harmonious organization and building a dynamic team", strengthen the image building of the government, and continuously enhance the ability of the cadres and workers to serve the grassroots, serve the people, and develop services. Official cadres and workers, especially the majority of party members, must actively participate and play a leading role as a vanguard. The municipal working committee will inspect and supervise this work in due course.