Bank will report
I am an industrial and commercial bank accountant**.*** years* month from school graduation to *** Industrial and Commercial Bank of China, the current *** ICBC accounting account. Below I will serve for a year to the leadership Describe with comrades, please comment.
First, strengthen learning, update concepts, and strive to improve their own quality.
High-quality civilized service is an eternal topic in the financial industry. However, how to implement the action and completely change the social image of our bank, the staff of the business office did move a lot of brains. First, the position is right, the customer is won by service, the deposit is absorbed by the customer, and the rice bowl is kept by deposit. It has eliminated the laxity and deficiencies in the mind, thoroughly updated the concept, based on customer satisfaction as the standard, consciously standardized its own behavior, and conscientiously implemented various service measures of the Bank. The second is to use business technology and proficiency as a measure of service standards, to practice basic skills, speed up business processing, avoid mistakes, and grasp quality. Although our business office is dedicated to the service, the quality of the service room is still unsatisfactory due to various factors. The third is to study new business knowledge and vigorously expand the business field of the business office to create a good development environment. For me, I tried my best to achieve "three services." First, to serve customers well, because my main task is to take charge of the front desk, the tellers almost always have bad business and customer introductions to me, in the spirit of "customer is God", every time I can make it The customer is satisfied with the return, there are some things that are difficult to deal with, I am taking the initiative to come to the door with a gift, and finally see the smile of the customer satisfaction. In this way, some customers have even made friends with me and become a loyal customer of CCB. The second is to serve the tellers in this business office. No matter the problems with the teller business and equipment, I can take the initiative to solve the problem. The tellers are not feeling well and the family is not comfortable. I can take care and help. The third is to give good service to the various outlets. Because the business office is the central hub of the whole bank's business, I have more frequent business contacts with various outlets. I can actively work for them regardless of equipment problems or business problems. Contact or personally come to the door to find ways to help them solve.
Second, diligent and pragmatic, really work hard, do a good job in banking work
This year, it can be said that it is the marketing year of our products. Since the beginning of this year, our new financial products have emerged in an endless stream. I am also taking the time to comprehend new business in the shortest time, master new skills, and make our marketing products the focus of this year. We will vigorously promote and market our products, and at the same time guide and assist other outlets to carry out sales promotion activities for new businesses and strive to develop intermediate businesses. By the end of the year, there were more than ten kinds of fund business handled by me, with an amount of nearly 2 million yuan, agency accounting and electronic treasury bonds of more than 2 million yuan, ranking among the best in the market. I also conducted various lectures on the new business of online banking, CALL CENTER system, credit card business, VIP customer, etc. under the arrangement of the bank.
Third, taking the lead and playing the leading role of party members. The past year was a year of major reform of the Construction Bank. In the middle of 2005, I personally took the initiative to study the spirit of the archives related to reform and prepare for it. The comrades in the business office talked about reforms and discussed the necessity of reform. The data resources of the secretarial resources network are strictly forbidden to copy plagiarism and inevitability, strengthen the confidence of comrades in the reform of our bank, and correct the attitude of comrades toward reform. In daily work, I take the lead, work overtime, work more, help to help others, find problems and report them in a timely manner. Do our utmost to reflect the leading role that a party member and a middle-level cadre should play.
Fourth, the shortcomings and the next step.
The main problem now is that the theoretical level needs to be improved. It is not enough for emergency response. Only by continuously strengthening theoretical study, actively learning advanced experience, and listening to opinions widely, can we continuously improve ourselves and improve ourselves, and we can better fulfill them. Self-work responsibility.
Next, under the leadership of the bank, I will strengthen my party spirit, with a fuller enthusiasm, a correct working attitude, take the socialist concept of honor and disgrace as the criterion, earnestly study business knowledge, strengthen unity, work hard, and put my Work is raised to a new level.
First, strengthen learning, update concepts, and strive to improve their own quality.
High-quality civilized service is an eternal topic in the financial industry. However, how to implement the action and completely change the social image of our bank, the staff of the business office did move a lot of brains. First, the position is right, the customer is won by service, the deposit is absorbed by the customer, and the rice bowl is kept by deposit. It has eliminated the laxity and deficiencies in the mind, thoroughly updated the concept, based on customer satisfaction as the standard, consciously standardized its own behavior, and conscientiously implemented various service measures of the Bank. The second is to use business technology and proficiency as a measure of service standards, to practice basic skills, speed up business processing, avoid mistakes, and grasp quality. Although our business office is dedicated to the service, the quality of the service room is still unsatisfactory due to various factors. The third is to study new business knowledge and vigorously expand the business field of the business office to create a good development environment. For me, I tried my best to achieve "three services." First, to serve customers well, because my main task is to take charge of the front desk, the tellers almost always have bad business and customer introductions to me, in the spirit of "customer is God", every time I can make it The customer is satisfied with the return, there are some things that are difficult to deal with, I am taking the initiative to come to the door with a gift, and finally see the smile of the customer satisfaction. In this way, some customers have even made friends with me and become a loyal customer of CCB. The second is to serve the tellers in this business office. No matter the problems with the teller business and equipment, I can take the initiative to solve the problem. The tellers are not feeling well and the family is not comfortable. I can take care and help. The third is to give good service to the various outlets. Because the business office is the central hub of the whole bank's business, I have more frequent business contacts with various outlets. I can actively work for them regardless of equipment problems or business problems. Contact or personally come to the door to find ways to help them solve.
Second, diligent and pragmatic, really work hard, do a good job in banking work
This year, it can be said that it is the marketing year of our products. Since the beginning of this year, our new financial products have emerged in an endless stream. I am also taking the time to comprehend new business in the shortest time, master new skills, and make our marketing products the focus of this year. We will vigorously promote and market our products, and at the same time guide and assist other outlets to carry out sales promotion activities for new businesses and strive to develop intermediate businesses. By the end of the year, there were more than ten kinds of fund business handled by me, with an amount of nearly 2 million yuan, agency accounting and electronic treasury bonds of more than 2 million yuan, ranking among the best in the market. I also conducted various lectures on the new business of online banking, CALL CENTER system, credit card business, VIP customer, etc. under the arrangement of the bank.
Third, taking the lead and playing the leading role of party members. The past year was a year of major reform of the Construction Bank. In the middle of 2005, I personally took the initiative to study the spirit of the archives related to reform and prepare for it. The comrades in the business office talked about reforms and discussed the necessity of reform. The data resources of the secretarial resources network are strictly forbidden to copy plagiarism and inevitability, strengthen the confidence of comrades in the reform of our bank, and correct the attitude of comrades toward reform. In daily work, I take the lead, work overtime, work more, help to help others, find problems and report them in a timely manner. Do our utmost to reflect the leading role that a party member and a middle-level cadre should play.
Fourth, the shortcomings and the next step.
The main problem now is that the theoretical level needs to be improved. It is not enough for emergency response. Only by continuously strengthening theoretical study, actively learning advanced experience, and listening to opinions widely, can we continuously improve ourselves and improve ourselves, and we can better fulfill them. Self-work responsibility.
Next, under the leadership of the bank, I will strengthen my party spirit, with a fuller enthusiasm, a correct working attitude, take the socialist concept of honor and disgrace as the criterion, earnestly study business knowledge, strengthen unity, work hard, and put my Work is raised to a new level.
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