2019 Care Work Plan

First, strengthen the safety management of nursing, improve the preventive measures for nursing risks, effectively avoid the risk of care, and provide high-quality, safe and orderly nursing services for sick children.

1. Constantly strengthen the education of safety awareness, and promptly remind the insecurities in the work, and propose corrective measures. Organize the discussion and study with the mistakes of nursing inside and outside the hospital, so that the nursing staff can fully understand the new situation and new features of the nursing error factors. Learn from it and make the security alarm ring.

2, the implementation of various rules and regulations, regular and irregular inspections, supervision in place, and supervision and inspection records.

3. Strengthen the management of key time periods, such as night shifts, middle shifts, holidays, etc., implement flexible shifting system, reasonably match old, middle and young shifts, and pay attention to fostering the spirit of cautiousness when nurses are on duty.

4. Strengthen the management of key sick children, such as special care children in the intensive care unit and critically ill children in the general care unit, and focus on the above-mentioned children as the focus of the morning meeting and handover, and the existing and potential risks to the patient. Make assessments and reach consensus, which will attract the attention of each class.

6. Management of key employees, such as trainee nurses, rotation nurses, and new admission nurses, educate them about legal awareness, improve their awareness and ability to resist risks, and make it clear that students can only be guided or supervised by a teacher. Care for the patient. At the same time, nurses with clinical experience and strong sense of responsibility are assigned to teach teachers to develop communication skills and clinical operation skills.

7. Improve the records of nursing files to reduce potential safety hazards. Pay attention to the problems in the current nursing documents, standardize the records of nursing records, and conscientiously implement the “credit principle, that is, objective, true, accurate, timely and complete” in the nursing records, to avoid irregular writing, such as missing words, unclear changes, inconsistencies Inconsistent with doctor records, not only to reflect the comprehensive nursing problem records, but also to reflect the special characteristics of specialist symptoms, so that the nursing files are standardized and standardized.

8. Strengthen the occupational protection of nursing staff, organize general nurses to study the Guiding Principles for Occupational Exposure Protection for Medical Staff and the AIDS Protection Regulations, and formulate occupational exposure reporting systems, occupational exposure prevention measures and specific treatment after occupational exposure. Measures and programs.

9. Improve the emergency risk prevention plan, pay attention to the nurses' emergency response ability during the work, and make a retrospective evaluation of each emergency work, learn lessons from them, and improve the nurse's ability to respond to emergencies.

Second, patient-centered, promote humanized services, strengthen communication between nurses and patients, improve patient satisfaction, and avoid nursing disputes.

1. The nurses in the office class sincerely receive the newly admitted children, send the sick children to the bed, and take the initiative to send admission education and health education to the families of the sick children.

2. Strengthen service awareness education and improve the concept of humanized and active service.

3. Responsible nurses are required to communicate with family members of the child every day, including health education, understanding the illness of the sick child, the needs of life, the effects and reactions after taking the medicine, etc. The communication between nurses and patients can shorten the distance between nurses and patients. Good preconditions and necessary conditions for all nursing work.

4. Seriously implement the notification program before and after clinical treatment, respect the family members' right to know, and relieve the family members' concerns.

5. Hold a work break meeting every month, issue a patient satisfaction survey form, give praise and encouragement to nurses with high quality of service, and give criticism and education to nurses with poor service quality.

Third, regular and irregular care quality inspections, to maintain continuous improvement in the quality of care.

1. Give full play to the role of the nursing quality control team and conduct quality inspections every week so that problems can be discovered in time and corrected and dealt with in a timely manner.

2. Continuously modify and improve various quality standards of care, organize learning, and implement various nursing work according to standards.

3. The head nurse conducts quality inspections on a regular basis and irregularly. The reasons for the deficiencies are analyzed and corrected in time to strengthen the service awareness and quality awareness of the nursing staff.

4. Conduct a comprehensive analysis of the quality control team, the head nurse's quality inspection, and the quality inspection feedback information of the nursing department every month to find out the reasons, formulate practical and corrective measures, and check the implementation of the rectification.

Fourth, strictly implement the three basic and three strict training programs to improve the overall quality of nursing staff.

1. Train all levels of nursing staff in accordance with the three basic and three strict training programs, and organize theoretical examinations and technical operation assessments every month.

2. Ask the nurse when the ward is inspected. The content is basic theoretical knowledge, specialist theoretical knowledge, and knowledge of nosocomial infection.

3. Use the morning meeting to ask the core system of hospital care so that every nurse can master and implement it carefully.

4. Regularly review the knowledge of emergency risk planning and conduct simulation exercises to improve the emergency response ability of nurses.

5. Conduct first-aid technical drills every quarter and be proficient in the use of first-aid equipment and instruments.

6. Conduct a comprehensive evaluation of the implementation of the three basic and three strict plans on a quarterly basis.