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Work Summary - Quality Management Office of Vocational and Technical College


First, strengthen learning, and improve the comprehensive quality and management standards of departmental personnel.
In the past year, the Quality Management Office has carefully organized the personnel of the department to conduct political study and business study according to the specific arrangements of the political study of the college, combined with the characteristics and actual work of the department. By strengthening learning, department staff can profoundly understand the spirit of the 16th National Congress of the Communist Party of China, the important thinking of the "Three Represents" and the archives of the "two sessions", grow quality management knowledge, continuously improve the methods and methods of quality management, and continuously strengthen service awareness. Quality Awareness. While improving the theoretical level of policy, the comprehensive quality and management standards of departmental personnel are further improved.
Second, earnestly prepare and smoothly implement the new version of the system file
After the college implemented institutional reforms and all employees competed for posts, the B version of the system file did not meet the current work reality, and could not continue to adapt to the new requirements of the crew education and training in our hospital, and must be revised. On the basis of careful preparation, the Quality Management Office initiated the revision of the system archives and completed the preparatory work for the revision at the end of XX. At the beginning of XX, the revision work entered a substantive phase, and the initial review, drafting and compliance audit of the formed C-system archives began. After the review of the functional department heads and the hospital leaders, the management representatives and the top management, the C version system files are finalized, issued, printed, bound, and distributed. The name of the system was changed to “Quality Management System for Crew Education and Training of Nantong Shipping Vocational and Technical College”.
The C version of the file was approved by the top management on March 5, XX, and was promulgated on March 12 and effective on March 16. The C version of the archive identifies 14 controlled departments and 2 subcontractors, namely: Industry Development Office and Finance Department. The composition of the C version of the file, including: quality manual, 22 program files, job files. There are 104 job guides, 118 support files and 108 quality records in the job file. The C version of the file is based on the B version of the file and is still built according to the ISO9000-1994 standard model. During the formation process, the quality management professionals and relevant department heads of the school were invited to conduct seminars and listen to opinions, and the heads of the controlled departments collectively drafted them. Therefore, the C version of the archives condenses the collective wisdom and experience, thus maximizing the conformity of the C version of the archives. In the past year, the system files have been running normally.
Third, strengthen publicity, and further strengthen the quality consciousness of all staff
After the C version of the archives was officially put into operation, the publicity of the C version of the archives became the focus of the quality management office. Through various forms, the Quality Management Office has carried out publicity training and study guidance for new controlled files and personnel, and conducted key training for newly introduced personnel. At the seminar on the quality system archives publicity, the responsible persons of the controlled departments, the heads of the subcontractors, the directors of the affiliated teaching and research departments, and the grassroots directors participated in the training. The training course focused on the basic knowledge of the quality system and the C version of the quality management system for crew education and training in our school. In the lecture of "Basic Knowledge of Quality System", the background of establishing quality system was introduced. The basic principles of quality system, related terms and quality elements were introduced. From the basic concept of quality management, the quality management system was briefly explained. Basic knowledge. The content of the system archives mainly includes four aspects: one is the basic situation of the C version of the quality system of our institute; the second is the basic idea of ​​the operating system files of each controlled department; the third is the formation and storage of the quality records of each controlled department. The fourth is the prompt for internal training in each controlled department. In the speech of the training class, the top management emphasized that learning the system archives and understanding the principles and methods of the quality system is the premise of running the quality management system. The quality management system must be able to operate continuously and effectively, and the key is to manage cadres at all levels. Management cadres at all levels should further strengthen their studies and learn and understand the system archives. Management cadres at all levels must not only become the executors of archives, but also become the editors and formulators of archives on the basis of learning through archives, so that the modern management methods of quality management can continuously promote the steady improvement of the quality of education and teaching in our college. In the quality training of newly introduced personnel, the basic knowledge of quality management, the basic knowledge of the quality management system of the crew education and training in our hospital, the job responsibilities and related knowledge were introduced, which enabled the new training of the crew to be engaged in the education and training of the crew. Education and teaching staff can familiarize themselves with the quality management methods and system files of our hospital before entering the school and before going to work. Through publicity, all controlled departments and personnel have further understood the basic knowledge of quality management, timely and accurately grasped the content structure and characteristics of the C version of the archives, strengthened the quality awareness of all staff, and ensured the continuous and effective operation of the quality system. .
4. Seriously organize internal audits and management reviews, and strictly implement quality management.
According to the regulations of the system file and the work plan, two internal audits and one management review were arranged this year. The first internal audit focused on the compliance of the C version of the archives, the publicity of the archives, the inspection of the quality records, and the effectiveness and continuity of the system. The second internal audit focused on the correction of the unqualified items in the external audit, and carried out the evaluation of the subcontractors. The audit team is based on the "Rules for the Quality Management of the Crew Education and Training of the People's Republic of China", the "Rules for the Implementation of the Quality Assessment System for the Crew Education and Training of the People's Republic of China" and the archives of the quality education system for the crew of Nantong Shipping Vocational and Technical College. An internal quality audit was conducted with relevant personnel. The audit team conducted on-site audits of the top management and 14 controlled departments through on-site interviews, inspection of archives and quality records, and conducted inspections on two departments, including the Industrial Development Department and the Finance Department, which are sub-contractors. Evaluation. The audit team believes that after the system file is changed to the C version, the controlled departments have carefully carried out the C version of the archives and operated according to the requirements of the quality manual. The quality of the crew education and training has been continuously improved; The services provided can meet the requirements of the quality policy and quality objectives. The C version of the archives has been carefully publicized, and the workflow can be carried out in strict accordance with the requirements of the system archives. After the quality system of the crew education and training in our hospital passed the re-effective review by the competent authority, the quality management office timely transmitted the information according to the requirements of the audit team's “Audit Report” and the distribution of the unqualified and recommended items. The research and deployment of the rectification work and the implementation of the responsible departments and measures to correct the non-conformities and recommendations. After the end of the external audit, all controlled departments timely notified the personnel of the external audit, and adopted corrective and preventive measures for the non-conformities and suggestions within the department according to the rectification work schedule. The corrective measures for the 10 unqualified items in the external audit were correct, the progress was normal, and the correction was completed. Among the 25 proposals for external review, except for the two reservations, the corrective measures were correct and the progress was normal and the corrections were in good condition. Sub-contractors provide services that meet the quality policy and quality objectives, and provide strong support to improve the quality of crew education and training. The operation of the school's quality system is continuous and effective, in line with the basic requirements of the national crew education and training quality system. The unqualified items and defects found in the internal audit were promptly corrected and corrected. In the management review, the effectiveness and operation of the quality system in this year were analyzed and evaluated, and the problems in the internal audit and the causes of the non-conformities were studied. The internal audit and management review summarized the experience of quality management. It provides a mirror for the next year's quality management activities. In order to enrich the internal auditor team, five comrades were sent to Shanghai to participate in the training course for internal auditors of the “Crew Education and Training Quality Management System” of the Ministry of Communications, systematically learning the relevant knowledge and internal audit knowledge of the quality management system. Through the assessment, a certificate of completion was obtained.
Five, seriously welcome

Receive external audit and pass the effective review again
In the current year, in order to meet the re-effective review of the quality system of the competent authority, the Quality Management Office has formulated a specific schedule for the external audit work; carefully prepared the system operation report and the external audit data; issued to all controlled departments and personnel. The papers were publicized and examined; the publicity materials were produced; and the controlled departments were urged to carry out self-examination in advance to solve the problems found in time. In mid-October, a five-person external audit team set up by the Shanghai Maritime Safety Administration conducted a valid review of the crew education and training quality system. According to the requirements of the "Rules for the Quality Management of Crew Education and Training of the People's Republic of China", the effective review is mainly to check the effectiveness of the quality education system of the crew and the training of our staff in the validity period of the "Quality System Certificate", and whether it can continue to ensure the education of the crew and Training quality. The audit team found unqualified items through the review of system files, intermediate audit non-conformity correction records, internal audit records, management review reports and other archival materials, as well as on-site audits of the top management of the college and 14 controlled departments. Ten of them are of a general nature, of which 5 are file reviews, 5 are on-site, and 25 are proposed. Through the file review and on-site audit, the audit team believes that: Our institute has done a lot of serious and effective work for the quality system in the past four years. The system maintains compliance with the requirements of Chapter 2 of the Rules and can operate continuously and effectively. Review the organization and standard, the system has the ability to self-improvement. This valid review will be passed. It is recommended that the competent authority give a certificate of quality system renewal. At the end of December, according to the requirements of the audit team, the requirements for correcting the situation will be reported within three months. The Quality Management Office will report the rectification and correction of the external audit unqualified items and the proposed items to the Shanghai Maritime Safety Administration. The successful passing of the effective review marks that the quality management system of our institute has entered a new stage.

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