Summary of the work of the company's operation support department
Regarding all the work done by the Operation Support Department and the impact on all aspects of the company, I have never stopped thinking about it. Especially since I entered XX, I have been trying to find various problems in my dreams for a while or even unconsciously every night. The solution, however, is counterproductive. At least for the time being, I have not found this method of absolute perfection to deal with various problems. However, my excessive anxiety has caused some degree of doubt on my intelligence and physical strength, so I decided to leave after work. I will temporarily put down the compass that I don’t think about. After all, the focus of management is on practice and execution, not on sitting, just like the lesson of last year: I can’t work hard to complete work that I can’t do during the specified working hours by continuously extending my working hours. Because this only proves: I am not suitable for this job, because I will not play a team spirit, or my personal work efficiency is too low. This is the result I don't want to see.
I mentioned in the summary of the work in the first quarter of XX. Before XX, the operational support department led by the general manager was responsible for the transfer at the beginning of 09. I first did the following work: Church Wang Wei is doing me. The work done before, supervised the work of dcrc, formed the team spirit of the operation support department, of course, the most difficult thing is to complete the transformation of their own thinking and concepts. For example, I used to think that it is only necessary to do a good job in the scope of my work. Now, the work of the three people must be balanced. I used to come to give me the task. Now I may ask them to set goals and assign tasks. Sometimes I even feel that it is not easy to be a small leader. I have not had the leadership in terms of experience or ability. Some of the qualities, such as: keen insight, broad mind, absolute execution. Looking back at the beginning of the year, I am very grateful to Yu and General Jiang for their silent support, including the general manager. I am very clear about changing a company. Other leaders will not necessarily give you room for growth. I don't necessarily give you sincere advice or advice, and my straightforward personality is not necessarily badly hit. Based on this, my gratitude to the company and the leadership is better than any material reward. Because I have different opinions on work and even disputes, I didn't think too much or complain too much.
The following is a brief summary of the work of the operation support department in the first half of the year as follows:
I. Supervisor work: Due to the general transfer, SAIC market promotion work and personnel management work transfer is mainly handled by me. At the same time, all the information workers, procurement, and internal work that I have done before are gradually transferred to Wang Wei, and the marketing in the first half of the year. Plans and summary and large-scale auto show application and reporting work are completed on time and in good quality, "implementation of plans, pay attention to details, and come up with data". This is my understanding of the spirit of SAIC's new instructions; "three pensions for pension insurance" and The formal employee agreement is implemented in accordance with the formal process, including the annual review of the “three pensions for pension insurance”; the company’s internal sales and maintenance reports, salary and attendance are also completed on a monthly basis, assisting sales to make a large-scale auto show 28 times, assisting The maintenance has done 2 large-scale free testing activities. In the corporate culture, we have established 4 issues of Subaru homes and will continue to work harder to do more.
The work that has not been implemented is as follows: 1. The account book required by the Health Bureau for Occupational Diseases and Health is still being done, and the results of the medical examination have not yet been obtained. The main assessment work is that Jiang is in the process of customs clearance.
2, 5s management process specifications and staff codes are not fully integrated into the usual supervision and management, performance evaluation is currently deducted according to the standards set by each department. In view of this, I believe that some of the evaluation criteria include the system should be detailed and unified, and the other part can have the characteristics of each department, so that all standards are carefully reviewed by senior leaders, and the middle level is unified, and then the management center and department verify the performance appraisal. In particular, we must strive to achieve penalties and must have a prize. This is one of my priorities in the second half of the year.
Second, dcrc work:
Dcrc Cai Shujing has done a deep return visit from different perspectives of customer satisfaction and sales customer satisfaction, grasping the customer's situation as a whole, and timely feeding back to the service manager and sales executive, so that they can find and pass various methods in time. To solve customer problems, on the other hand, do csisib form, as one of the reference standards for performance appraisal of maintenance staff and sales consultants. At the same time, Cai Shujing also set a goal for herself in the renewal work every month. She set the number of calls every day, and the work was full and purposeful. She also did a lot of work in the promotion of the online market.
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In terms of insurance expertise and vehicle maintenance theory and practical knowledge, Cai Shujing also found that there are many deficiencies, for the further communication between customer service and customers, to maintain a good relationship between customers and the company, to reflect the company's quality services, but also to strengthen learning.
Third, the information staff work:
Wang Wei's main job is to produce all daily, weekly and monthly reports related to sales, passenger flow and vehicle inventory, and carefully check and issue them to the designated personnel of SAIC on time; the second is the daily hygiene of the canteen, preservation and various districts. Supervision and management, daily health affairs such as Buddhist temple hygiene, flower and tree replacement, drinking water delivery, item procurement and collection, attendance management, etc.
In terms of autonomy, independence and flexibility, Wang Wei also realized that she needs to improve. Her work has many invisible benefits. It is an auxiliary work in itself, helping various departments to achieve their goals, in auto shows or activities. It is also going all out to do it. As for the leadership, she still thinks that she is not good enough. I have a considerable part of the responsibility. I have been working on her work before, so the basic standard is also my decision. I have not implemented the details of etiquette and service awareness, so this It is also a link that I should pay attention to in the second half of the year.
The Operation Support Department holds a regular meeting every Friday, sums up the work of the week and arranges the work for the next week, checks the problems in the actual work, the implementation, the quality, etc. In addition to discussing the work, occasionally organize small-scale activities. To enhance communication within the department and improve collaboration. In addition, we will also hold a monthly meeting of the preservation, canteen, and cleaning.
I think if I don't even have two people in the department, I shouldn't be sent to the logistics supporters and supervisors who want to be employees of the whole company. I don't bring people in my department. When I go to other departments. People, don’t you be laughed at by others? What is more convincing? So I prefer to take one step at a time and let my supplies and ability conquer others, instead of pressing people or not doing their jobs. So sometimes I didn't fully accept the permission granted by the leader. They are too big. I don't know how to use it. I know some problems or potential problems in the company, but I just just wait and see, I ask. Before everyone in the company can do it, I must ask myself to do it first. Everyone in our department must do it first. Mr. Yu has always told me: I care about everything in my work. The details determine success or failure. Yang Dong has repeatedly stressed that the middle-level work should not stay on the surface, but to analyze the problem in depth, I will try to do some things and change some. Things, the content of the work in the second half of XX has not changed much, and the colleagues in the face are still the same people, but the way of working and the attitude towards people and things have been summed up, I have a new understanding.
The following are my requirements for my own and departmental work in the second half of the year:
First, strict with others. I ask myself to be stricter in my work than in the past. As the saying goes: "It is better to teach than to teach" and to serve people with morality. Think deeply and then go backwards, and you should be strict with your subordinates. Otherwise, it will be harmful to the company or the employees themselves or the leaders.
Second, improve departmental execution. Some work, whether it is really forgotten or unintentional negligence or difficulty in doing it, so delay, you should take the book to record and set the completion time, and then resolutely carry out the tracking, in order to set a good example for the staff, let everyone Develop good habits, improve work efficiency, and quit.
Third, pay attention to details. To make a profound metaphor, if I am a bus passenger, I only need to pay attention to the site where I want to get off. If I am a driver, I have to ensure that the car is safe to arrive. Today, I have changed from "passenger" to "driver". The change of role has caused my shortcomings and advantages to be amplified simultaneously. Therefore, we should pay attention to the details and not let go of any details that we or the company see. Find a lot of answers.
In the second half of XX, I thought that I would learn to do things with my heart, learn to practice thinking with rational thinking, and correct my ideas in the practice and summary, so that I can grow faster and better with the company.
I mentioned in the summary of the work in the first quarter of XX. Before XX, the operational support department led by the general manager was responsible for the transfer at the beginning of 09. I first did the following work: Church Wang Wei is doing me. The work done before, supervised the work of dcrc, formed the team spirit of the operation support department, of course, the most difficult thing is to complete the transformation of their own thinking and concepts. For example, I used to think that it is only necessary to do a good job in the scope of my work. Now, the work of the three people must be balanced. I used to come to give me the task. Now I may ask them to set goals and assign tasks. Sometimes I even feel that it is not easy to be a small leader. I have not had the leadership in terms of experience or ability. Some of the qualities, such as: keen insight, broad mind, absolute execution. Looking back at the beginning of the year, I am very grateful to Yu and General Jiang for their silent support, including the general manager. I am very clear about changing a company. Other leaders will not necessarily give you room for growth. I don't necessarily give you sincere advice or advice, and my straightforward personality is not necessarily badly hit. Based on this, my gratitude to the company and the leadership is better than any material reward. Because I have different opinions on work and even disputes, I didn't think too much or complain too much.
The following is a brief summary of the work of the operation support department in the first half of the year as follows:
I. Supervisor work: Due to the general transfer, SAIC market promotion work and personnel management work transfer is mainly handled by me. At the same time, all the information workers, procurement, and internal work that I have done before are gradually transferred to Wang Wei, and the marketing in the first half of the year. Plans and summary and large-scale auto show application and reporting work are completed on time and in good quality, "implementation of plans, pay attention to details, and come up with data". This is my understanding of the spirit of SAIC's new instructions; "three pensions for pension insurance" and The formal employee agreement is implemented in accordance with the formal process, including the annual review of the “three pensions for pension insurance”; the company’s internal sales and maintenance reports, salary and attendance are also completed on a monthly basis, assisting sales to make a large-scale auto show 28 times, assisting The maintenance has done 2 large-scale free testing activities. In the corporate culture, we have established 4 issues of Subaru homes and will continue to work harder to do more.
The work that has not been implemented is as follows: 1. The account book required by the Health Bureau for Occupational Diseases and Health is still being done, and the results of the medical examination have not yet been obtained. The main assessment work is that Jiang is in the process of customs clearance.
2, 5s management process specifications and staff codes are not fully integrated into the usual supervision and management, performance evaluation is currently deducted according to the standards set by each department. In view of this, I believe that some of the evaluation criteria include the system should be detailed and unified, and the other part can have the characteristics of each department, so that all standards are carefully reviewed by senior leaders, and the middle level is unified, and then the management center and department verify the performance appraisal. In particular, we must strive to achieve penalties and must have a prize. This is one of my priorities in the second half of the year.
Second, dcrc work:
Dcrc Cai Shujing has done a deep return visit from different perspectives of customer satisfaction and sales customer satisfaction, grasping the customer's situation as a whole, and timely feeding back to the service manager and sales executive, so that they can find and pass various methods in time. To solve customer problems, on the other hand, do csisib form, as one of the reference standards for performance appraisal of maintenance staff and sales consultants. At the same time, Cai Shujing also set a goal for herself in the renewal work every month. She set the number of calls every day, and the work was full and purposeful. She also did a lot of work in the promotion of the online market.
[page]
In terms of insurance expertise and vehicle maintenance theory and practical knowledge, Cai Shujing also found that there are many deficiencies, for the further communication between customer service and customers, to maintain a good relationship between customers and the company, to reflect the company's quality services, but also to strengthen learning.
Third, the information staff work:
Wang Wei's main job is to produce all daily, weekly and monthly reports related to sales, passenger flow and vehicle inventory, and carefully check and issue them to the designated personnel of SAIC on time; the second is the daily hygiene of the canteen, preservation and various districts. Supervision and management, daily health affairs such as Buddhist temple hygiene, flower and tree replacement, drinking water delivery, item procurement and collection, attendance management, etc.
In terms of autonomy, independence and flexibility, Wang Wei also realized that she needs to improve. Her work has many invisible benefits. It is an auxiliary work in itself, helping various departments to achieve their goals, in auto shows or activities. It is also going all out to do it. As for the leadership, she still thinks that she is not good enough. I have a considerable part of the responsibility. I have been working on her work before, so the basic standard is also my decision. I have not implemented the details of etiquette and service awareness, so this It is also a link that I should pay attention to in the second half of the year.
The Operation Support Department holds a regular meeting every Friday, sums up the work of the week and arranges the work for the next week, checks the problems in the actual work, the implementation, the quality, etc. In addition to discussing the work, occasionally organize small-scale activities. To enhance communication within the department and improve collaboration. In addition, we will also hold a monthly meeting of the preservation, canteen, and cleaning.
I think if I don't even have two people in the department, I shouldn't be sent to the logistics supporters and supervisors who want to be employees of the whole company. I don't bring people in my department. When I go to other departments. People, don’t you be laughed at by others? What is more convincing? So I prefer to take one step at a time and let my supplies and ability conquer others, instead of pressing people or not doing their jobs. So sometimes I didn't fully accept the permission granted by the leader. They are too big. I don't know how to use it. I know some problems or potential problems in the company, but I just just wait and see, I ask. Before everyone in the company can do it, I must ask myself to do it first. Everyone in our department must do it first. Mr. Yu has always told me: I care about everything in my work. The details determine success or failure. Yang Dong has repeatedly stressed that the middle-level work should not stay on the surface, but to analyze the problem in depth, I will try to do some things and change some. Things, the content of the work in the second half of XX has not changed much, and the colleagues in the face are still the same people, but the way of working and the attitude towards people and things have been summed up, I have a new understanding.
The following are my requirements for my own and departmental work in the second half of the year:
First, strict with others. I ask myself to be stricter in my work than in the past. As the saying goes: "It is better to teach than to teach" and to serve people with morality. Think deeply and then go backwards, and you should be strict with your subordinates. Otherwise, it will be harmful to the company or the employees themselves or the leaders.
Second, improve departmental execution. Some work, whether it is really forgotten or unintentional negligence or difficulty in doing it, so delay, you should take the book to record and set the completion time, and then resolutely carry out the tracking, in order to set a good example for the staff, let everyone Develop good habits, improve work efficiency, and quit.
Third, pay attention to details. To make a profound metaphor, if I am a bus passenger, I only need to pay attention to the site where I want to get off. If I am a driver, I have to ensure that the car is safe to arrive. Today, I have changed from "passenger" to "driver". The change of role has caused my shortcomings and advantages to be amplified simultaneously. Therefore, we should pay attention to the details and not let go of any details that we or the company see. Find a lot of answers.
In the second half of XX, I thought that I would learn to do things with my heart, learn to practice thinking with rational thinking, and correct my ideas in the practice and summary, so that I can grow faster and better with the company.
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