Summary of work in the first half of 2015

Article 1:

It has been half a year since the 20XX year. To sum up my work in the past six months, I can only say that it is busy and fulfilling. In the past six months, under the guidance and care of the leaders, with the help and kind cooperation of my colleagues, my work has made certain progress. In order to sum up the experience, learn lessons, and move forward better, I will summarize my work for the past six months as follows. :

First, correct attitude, love your job

Attitude determines everything, can't treat work with the right attitude, and can't do its duty in the work. Since you can't change the environment, change yourself, do your part, and try to do what you should.

Only by loving your own job can you do your job well. The most important thing is to maintain a positive attitude and work hard in a positive, serious and responsible attitude.

Second, cultivate team awareness and correct cooperation attitude

At work, everyone has their own strengths and strengths. Develop your own team awareness and cooperative attitude, collaborate and complement each other. Work can be carried out more smoothly. It is not enough to rely solely on the strength of the individual. The environment in which we live requires everyone to think about it in one place. It is necessary to go to one place, regardless of personal gains and losses, so that the work can be completed satisfactorily.

Third, there are shortcomings

There are achievements in work and there are also deficiencies. The main purpose is to strengthen business knowledge learning and overcome its own shortcomings. In the future, we must conscientiously sum up experience, overcome deficiencies, and do a good job. 3lian.com/zl/reprint please keep

Strengthen self-control.

No matter what you do, you must be responsible for your own work, strengthen self-restraint and tolerance, strengthen team awareness, handle problems sensibly, not cause trouble for everyone, and cultivate a sense of the overall situation.

And strengthen communication.

Be honest, tolerant, communicate and trust between colleagues. I can be honest, tolerant and trustful, and lack communication. Effective communication can eliminate misunderstandings, enhance understanding of rapport, ensure the quality of work, and improve work efficiency. Some problems in work are often caused by lack of timely communication. Strengthen communication with leaders and colleagues.

Strengthen self-learning and improve their own quality.

Accumulate work experience, improve work methods, learn from surrounding comrades, pay attention to the merits of others, learn how to deal with problems, find deficiencies, and improve yourself.

Finally, I would like to thank the leaders and colleagues for their support and help. I know that I still have many shortcomings and shortcomings, my work style is not mature enough, my business knowledge is not comprehensive enough, etc. In the future work, I will accumulate lessons and try to overcome Disadvantages, hone yourself in the work, do your job with due diligence!

Article 2:

Time flies, unconsciously has been in the past six months, in the past six months, I have successfully completed my job with the help of the company leaders and colleagues, and now a summary of the work in the first half.

First, the front desk reception

The front desk reception is the service window of the customer service department. Keeping the information channels unblocked, supervising the regional management, scheduling and coordinating the work of various departments is the main responsibility of the reception. The receptionist is the first person to display the company's image. The words and deeds represent the company and are the windows that contact the residents of the community.

In the work, I strictly follow the company's requirements, the work clothes are on duty, and the visiting staff are welcome to answer and call the phone with a courtesy attitude, carefully handle the daily affairs, patiently listen to the problems reflected by the owners, the difficulties that need to be solved, and carefully Answer and detailed records, arrange the on-site service at the first time. At the end of each month, the caller records will be summarized. In the first half of the year, there were 68 calls and 130 calls, and the owners effectively complained 2 cases. All the owners' inquiries and calls, we are all satisfied with the reply; the owner's repair problems, through our timely contact, according to the different content of the repairs, actively carry out the work, and strive to solve the problem in the shortest possible time. At the same time, in accordance with the completion of the repairs, timely home visits or telephone calls back. The complaints of the owners have been reported to the relevant departments for coordination and resolution.

Through these ordinary daily work, my work level has been significantly improved, and has been highly praised by the community owners and leaders, and has also shaped the new image of our property owners.

Second, file management

The archives are archival materials directly formed in the property management. In strict accordance with the provisions of the archives management, the owners' information, the archives of various departments, the repair orders, the work contact letters, the release notes and other materials are thoroughly classified, so that the catalogue is clear and the search is convenient. Each household data is boxed, and the archives of each department are bagged and managed, and completed on schedule and in detail. Standardize management and establish a confidentiality system for improving data. Regularly check the file status, change or lack of timely improvement. In the first half of the year, a total of 64 types of repairs were received, 42 for release and 10 for work.

Third, the collection of various fees

Given that property management is a high-investment, high-cost, low-return service industry. To ensure that work continues normally,

The collection of various expenses must be done and guaranteed to be collected in full and on time. In the first half of the year, a total of 79,212 yuan of property service fees were charged;

Private garden maintenance fee is 50,386 yuan; fiber use fee is XX yuan; pre-stored water fee is 1,740 yuan; cable TV initial installation fee is 450 yuan; gas initial installation fee is 3,300 yuan.

Fourth, experience and gains

In the past six months, through hard work and continuous accumulation, I have made great progress in my ideological understanding and work ability. I have already possessed the work experience of the customer service center, and can handle all kinds of problems in daily work in a relatively calm manner. The ability, comprehensive analysis ability, coordination ability and verbal communication ability have been greatly improved after half a year of exercise, ensuring the normal operation of all tasks in this post, and being able to treat various tasks with a correct attitude. I love my job and work hard to implement it in practical work. Actively improve the quality of each of its own business, strive for the initiative of the work, have a strong professionalism, responsibility, and strive to improve work efficiency and work quality.

V. Work plan for the second half of the year

1. Enhance the learning of business knowledge, innovate working methods, and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, more from the details of consideration, follow the leadership intentions, coordinate internal and external relations, and more for the leadership to solve problems.

Article 3:

Dear colleagues, Good morning!

This morning, we gathered together to hold the company's 2019 semi-annual work summary meeting. Here, on behalf of the company's board of directors, I would like to express my heartfelt gratitude and lofty to the departments, stores and individuals who have worked hard and achieved outstanding results in the first half of the year. The respect! Comrades have worked hard!

The first half of 2019 was the company's troubled autumn. Due to the frequent changes in the company's senior management work, it once brought passiveness to the company's operation and management. The target achievement was also a little bit away from the target plan formulated at the beginning of the year. Recently, due to the policy industry, the industry has been rectified. It also has a big impact on the company's profitability, and the old profit model of the company has encountered bottlenecks. Despite the many obstacles on the way forward, our xx people still struggled against the market, actively struggled and bravely competed, and achieved great results in the first half of the year. At the same time, many new problems and new models emerging under the new situation need to be summed up and discussed. There is a saying that good development will have great difficulties, small development will face small difficulties, and only if there is no development, there will be difficulties. To be a regional industry leader, xx people resolutely reject life without passion and no challenge. We pursue the wonderful life, we must use wisdom and action to overcome all obstacles on the road ahead, and win the wind and the waves to reach the other side of success, so today this half The annual summary meeting is very timely and important. It is a reflection and summary of the future conference. I hope that after the meeting, everyone will fully study and implement the spirit of the meeting and lead the team to fully complete the goals and tasks formulated at the beginning of the year.

First, the first half of the summary

First of all, I take this opportunity to make a simple summary of the achievements and shortcomings of the first half of the year.

1. Just a few CEOs have made detailed reports on the company's operations in the first half of the year. It is not repeated here. It only shares a few simple pieces of information with you.

A. Direct store's annual mission and achievement

In the same period of the previous year, we worked hard to achieve a monthly sales break of 10,000. Last month, our monthly sales just broke through 10,000. This year, we have nearly 50% growth over the same period of last year and doubled from the same period of the previous year. This is a big one. The results show that the company's business scale is constantly expanding, and everyone's efforts can see the results.

Let us look at a set of materials:

B, January-June loss store situation

One of the districts, Hongxi and Xiangjiang Beishang stores had a relatively large pre-opening cost, but now they are not included in the loss store, and the actual loss is 34,000 yuan. The other 16 stores that lost money lost the company in the first 5 months. The profit is 297,000 yuan, indicating that the company has too many bad stores, which indicates that the company's store selection is not deep, the evaluation is unscientific, and the randomness is too great. In addition to the reasons for site selection, it also shows that the company's operations still lack core competitiveness, insufficient attention to loss-making stores, insufficient determination, few ways, and weak ability to turn losses. Many times, we are relying on the dock to eat. Only by truly making the right place and the people can we be stronger on the basis of biggerness. How to be strong is the problem that we must focus on in the second half of the year.

Of course, the results are the main ones. After all, development is an eternal theme. All departments and stores have made due contributions to the development of the company. Here, we must praise the high-quality stores with monthly sales of more than 100,000 yuan. The manager of a district that has turned losses, Xiangjiang Beishang, Wujialing Branch, Hongxi, Yixin, Gospel, Yiqiao, Xinhe Store, the above-mentioned stores have achieved profit for three consecutive months, and they must praise Shengx, pay x, Hu X, Ren x, Zhang x, Zhang x, Yin x represented the excellent store manager, without them leading the team to fight hard, let these stores sell more than 200,000 stores these months, the company's development must be difficult. At the same time, the door management, personnel, training and other departments also showed good working conditions and professional standards, and made achievements in the work. Since last month, the door management department and other department comrades and Liu Zong together with the regular patrol shop three times a week, found store problems, listened to the voices of employees, formulated optimization plans, solved practical problems, and managed the basic level of the store. The promotion has opened up a good start, hoping to continue; the comrades of the training department can stay away from the prosperous and enduring loneliness in the remote mountain villages to overcome the difficulties of mosquito bites, water shortage, heat and heat, and so on. Classes and 2 elite class students, this kind of hard work and hard work style is worth learning. After the appointment of Minister Yang of the Ministry of Human Resources, he will study hard and study the business, and work overtime according to the requirements of the general office. It has spent countless efforts and made major breakthroughs in re-establishing a scientific salary system and establishing a performance appraisal for all employees.

2. Inadequacies in the first half of the year

The work of the expansion line dragged the company's development legs:

The task of the development line in the first half of the year only completed one-fourth of the annual tasks, and most of the newly opened stores did not meet the assessment requirements. Although there are many reasons, the most important thing is that the market is not deep, the style is not solid, the business is unfamiliar, and the assessment goes through the field. I hope that Comrade Liu Zhi, who is in charge of the work of the line, will take the lead in grasping the style and business learning of the line and organizing the elite. Put the work into practice and catch up with the backward work in the second half of the year. At the same time, we must pay attention to negotiation skills when negotiating contracts. When signing relevant contracts, we must be rigorous and meticulous, seek truth from facts, and earnestly safeguard the interests of the company.

The work of the engineering logistics line cannot keep up with the requirements of the company's development situation:

The comrades of this line are very hard-working and have done a lot of work with hard work, but the results are often unsatisfactory. The main reason is that they cannot keep up with the times, do not learn new things and new technologies, and do things without planning and Predictive, accustomed to doing things according to experience, doing things according to preferences, lack of management and communication skills, can not plan the work of the line, resulting in headaches, pains and inefficiency. For example, vehicle management, air conditioning maintenance, signboard update, electronic screen production and image improvement of the store, etc., no work is not pushed away or left, never actively plan to advance step by step, work is always in a passive position. I think that several comrades on the line will strengthen their business learning and communication while maintaining their hard work style, carefully plan the work of the department, strengthen the planning and the initiative to serve the store, and improve the work of the department. Not a very difficult thing.

Second, the work plan for the second half of the year

Just now, Mr. Liu made a unified plan for the work in the second half of the year, and re-decomposed the tasks for the second half of the year. There are targets and measures to be practical and feasible. I agree that according to the performance tasks assigned by Liu, the store managers must lead the team to ensure the protection. Upon completion, all departments should make every effort to provide good service and guidance for the store's performance, and I will add a few comments on the work in the second half of the year.

1. Strengthen basic management to enhance the ability of gathering guests

Everyone knows that doing retail chain implementation at the store level to talk about services and commodities is two eternal themes, so let me talk about my views on service. I think it is necessary to do at least two aspects of service. Work: First of all, create a comfortable and trustworthy shopping environment for customers, and let customers enjoy a caring and value-for-money shopping process. Of course, the tracking of service effects and the enhancement of service added value are also our goal. Therefore, we must have a big improvement in the software and hardware of the company. In the next half year, we should take the image of the store and the quality of employee service as a major event. .

And enhance the image of the store

The store image belongs to the visual identity in the corporate identity system. Enterprises can realize visual recognition through store image VI design, identify the sense of belonging and belonging to employees, strengthen corporate cohesion, establish the overall image of the enterprise, integrate resources, and effectively convey the information of the enterprise to the customer group through visual The code symbol constantly strengthens the consciousness of the customer group and thus gains the purpose of identification.

The image of the store is related to the overall feeling of the company and the customer, which is equivalent to a face of the company. For this reason, the company has made a re-adjustment and optimization of the image system of the store. After the renovation of the new store, the construction drawings must be made first. From design to materials, it must be humanized and environmentally friendly, such as signs, decoration materials, shelves, etc. To be durable and environmentally friendly, the Engineering Logistics Department must strictly control this work, contact the fixed material suppliers, and sign the supply contract. At the beginning of the renovation, we must consider the convenience of hanging banners and hanging flags for the store, as well as the lockers of the employees, the rest area of ​​the customers, the lighting configuration of the goods piles, the power plugs of the checkout counter, etc. The store will have the dormitory together in place.

A. List the commonly used materials, choose suppliers with good quality to negotiate and guarantee the quality.

B. Revise the supply and sales contract to ensure continuous supply of the same price and directly settle the bill with the company.

C, unified store decoration standards.

D. Gradually replace the faded and old signs.

Improve service quality

After the decoration has established a good first impression, the key to the daily basic management is to make the customer's deeper recognition. It's hard to imagine a store with spider webs, debris on the ground, dust on the goods, untidy workmanship, and messy merchandise display that can make customers feel trustworthy. Store managers should be hygienic, display, dress, employees' words and deeds, etc. If things that seem small are taken as big things, we must correct the bad habits of random work according to the standardized operation process, cultivate the professional style of the employees, and let the customers always feel that we put the customers first, from entering the store. Smiles, greetings, and a cup of welcoming tea, as well as pharmaceutical services in the consumption process, reflect the sincerity and enthusiasm of our employees, and let employees form habits and stick to them. Led by the operation department, the training department is responsible for implementing the training and combining with the assessment of the Ministry of Human Resources. It will use three months to promote the practice of service standards and form a habit. There is no trivial matter in management, the embankment of a thousand miles is destroyed in the ant hole, the basic management is well done, and the brand image is coming up.

Of course, we must grasp the quality of our services while grasping the basic management. All we do is to maximize the interests of our customers. This requires us to have a solid professional foundation, so that customers can buy with confidence and no commercial fraud. Have quality assurance, happy and healthy after use, to know that customer promotion is more effective than any advertisement. Mr. Liu intends to compile a professional service textbook for the store. This is a good project for the benefit of the enterprise and the great project for improving the service quality. I hope this book will come out quickly and hope that the whole company will form a strong learning atmosphere.

2. Improve the profit model of the commodity system

Everyone knows that this time the industry's overall rectification has had a big impact on us. Our profit is based on the manufacturer's rebate. This is a deformed profit model that is not far away. We have to make a determination to change it. First of all, we must broaden the channels for the purchase of goods, and we must go out and establish a nationwide procurement platform. In the second half of the year, the company will introduce a senior procurement professional manager, and will go to the large-scale drug distribution center in the country to study and study, and establish extensive cooperative relations with it.

As soon as possible, sort out the commodities, change the unreasonable commodity structure, and ensure as much as possible that each commodity has a reasonable commodity structure such as branded goods, supplementary goods, and leading goods, and each product has quality assurance and Higher cost performance.

3. Improve the living and working conditions of employees and cultivate employee growth and progress as the cornerstone of the company's development.

Improve employees' working and living conditions

In order for employees to have a sense of belonging and security to the company, they must first solve the problem of employee accommodation. As the saying goes, "The soldiers and horses have not moved the grain first," only employees have no worries, they can fully work, can truly love the company, rely on the company and trust, the company as their own home, but also ease the loss of employees. pressure. This work has been handed over to the Ministry of Human Resources. It is hoped that Minister Yang will unscrupulously urge the Engineering Logistics Department to complete the renovation of the dormitory within the stipulated time according to the company's standards. The Ministry of Human Resources and Management will strictly implement the effective management according to the dormitory management system.

A. Formulate staff dormitory standards, such as TV and kitchen supplies, to improve the existing dormitory conditions.

B. Stores without dormitories, renting houses in units of districts, and configuring them according to the standards of the dormitories to solve the worries of employees.

C. In the future, if you open a new store, you must also renovate the staff quarters.

The above work is required to be completed in 2 months.

Pay attention to the growth and progress of employees

The Ministry of Human Resources has established a talent pool, which has a description of each employee's needs, knowing how to use it, and putting the right people in the right positions. At the same time, we must listen to the voices of employees, reflect the requirements of employees, and consider and solve the actual difficulties of employees as much as possible during the work arrangement, so that the Ministry of Human Resources becomes the intimate person of employees and makes the company a strong backing for employees.

The training part-level organization of employee learning and training, to protect the right of employees to learn and receive education, according to the actual needs of the work to establish a corresponding subject learning, test questions library, encourage employees to participate in the study and exams, give employees a certain reward each month through the test In order to motivate employees. It is the sacred mission and responsibility of the company to make every employee a useful person in society.

4. Establish a performance evaluation system for all employees

The work report at the beginning of the year I elaborated on the importance and urgency of improving the work standard process of each department and establishing the performance appraisal system. It is not repeated here. The board of directors has only one requirement. The company must implement the performance appraisal of all employees in the second half of the year. Now, Minister Yang is working on a plan. If he feels that the inner brain is not enough, he will hire the outside brain and spend some money. After the program comes out, he will voluntarily implement it from top to bottom. The performance appraisal is based on the results of the hero. When it starts to be implemented, it may cause some people to complain or even misunderstand. However, no matter how much resistance, it must be implemented unswervingly. Only in this way can we gradually improve our ability level and professional cultivation, and then we can exchange it. The efficient operation and prosperity of the enterprise. In the enterprise, the company realizes that "the person who wants to do things can do things, the stage that wants to do things can't do things, the next step of learning, the one who doesn't want to do things, can't do things automatically," realizes the simultaneous development of individuals and enterprises.

Comrades, peace, development, and win-win are the main themes of today's society. The industry is in a very period of great change, great development, and big reshuffle. We must seize opportunities, concentrate on our efforts, go all out, and be brave in competition. Actively explore and accept challenges and strive to be the strong players in the industry. Since the high-rise buildings are on the ground, the grand blueprints are all depicted by the realization of a small goal. Our company now has an excellent team, a good employment mechanism and management system. I believe that as long as everyone is united and down-to-earth, We will work hard and always take the interests of our customers as our core interests and the driving force for progress. We will achieve every year's goals step by step. We will have a brighter tomorrow.