Summary of work in the first half of 2019

Since the beginning of this year, under the correct leadership of the Party Committee of the Municipal Transportation Bureau, I have insisted on the internal strength and the image of the external tree as the starting point, and constantly strengthen the construction of the work style, ensuring the healthy and coordinated development of all work, and now I will build the wind. The work is summarized as follows:

I. Strengthen leadership and implement responsibility

The Party branch of our institute attaches great importance to the work of building the wind, and regards this work as a major event to strengthen the construction of the charging industry and promote the charging work, earnestly study, strengthen measures, and grasp the opening. The first is to set up institutions and strengthen leadership. At the beginning of the new year, we adhered to the principle of “who is in charge and who is responsible”, and adjusted the members of the leading group of the winds, with the party branch secretary as the leader and the heads of various departments as the members of the behavior evaluation team, and the office is responsible for the evaluation of the style. Organize coordination, publicity and reporting, contact supervision and other daily comprehensive affairs; second, formulate plans and mobilize. At the beginning of the year, we actively sought opinions from many parties, summed up the experience and shortcomings in the work of building winds in previous years, and formulated the implementation plan for the implementation of the construction activities in 2008, and combined with the actual work of various departments, signed the goal of construction. The letter of responsibility clarifies the content of accountability, and pays close attention to the implementation of various rules and regulations and enhances transparency to ensure the smooth development of the work style.

Second, extensive publicity and create an atmosphere

First, make full use of the self-run publication “Monthly Journal” and blog website to set up a style evaluation column, which is widely publicized among all cadres and workers and creates a good atmosphere. Secondly, the special slogan is hoisted at the toll booth to directly conduct social activities. Propaganda; Third, in order to standardize road charging behavior, we carried out the "Zhejiang Toll Road Management Regulations" publicity activities at the toll station and distributed more than 200 leaflets. Fourth, we convened a mobilization meeting to carry out publicity and education, and strengthened the work of employees on the construction of the wind. Sexual understanding forms the purpose that everyone values ​​and everyone participates in; the fifth is to do a good job in propaganda. Actively communicate with the surrounding villages of the toll booths, the resident people and the town government, explain the relevant policies on charges, carefully answer the various questions raised by them, report to them the functions and main work of the publicity work, and introduce the ideas of the evaluation work carried out by our institute. The programs and practices have received wide support from the public.

Third, open the door and find problems

In order to better improve the quality of service, we always insist on the foothold of the work of appraisal work to accept the evaluation and supervision of the majority of the passengers, and to find out the problems in the construction of the wind. First, the complaint telephone number was opened, and people's consultations and complaints were accepted. Second, they visited the supervisors of the winds to listen to their opinions and suggestions. Third, they took the initiative to visit the surrounding villages and streets of the toll booths to solicit opinions and issue 20 opinions for the construction of the construction. The fourth is to issue 80 questionnaires to the past drivers at the toll booth. A total of 100 feedback forms have been received. The recovery rate is 100%, and the satisfaction rate is 98%. The fifth is the construction work during the various meetings. Comments, all cadres and workers are required to dare to disclose and analyze themselves, and conduct a dark investigation every quarter, focusing on the investigation of the service attitude, civilized language and behavioral norms of the toll collectors. Through unannounced visits, we have promoted the in-depth development of our soft environment and construction work, and laid a solid foundation for doing a good job in construction.

Fourth, standardize the order of highway tolls and create a harmonious charging environment

In accordance with the principle of “no application, no exemption”, we will conduct audits on the premise of improving service standards, for the illegal use of false certificates, the use of other people’s unified certificates, and the use of expired certificates. On the 6th of March and the 7th of April, we jointly carried out special rectification activities with the cooperation of the Jiangkou traffic police and the Jiangkou police station. From January to June, a total of 5 counterfeit certificates were collected, illegally used expired certificates, 120 loans were transferred, 600 vehicles were evaded, and the tolls were recovered by 15,000 yuan, which effectively cracked down on illegal evasion vehicles. Initial results.

In order to provide safe, comfortable, fast and smooth environment for the passing drivers, we have publicly promised in the eye-catching position of the toll lanes, placing convenience boxes and tea buckets, and providing warmth to the passing drivers while providing services, such as on the day of Women’s Day. For the past female driver to send a carnation, sent the most sincere greetings from the toll collectors to the drivers and friends, but also sent the tollers to the women and sisters.

V. Enhance service awareness and further improve service quality

Since the beginning of this year, we have focused on the quality of window civilization services and standardizing the operation of education. The first is to study and educate, find problems, and carefully summarize them as the main methods and means, formulate corresponding rectification measures, implement responsibilities, and truly achieve the goal of comprehensively improving the standard operation and civilized service awareness of all employees. Second, it is a breakthrough in standard operation and civilized service. It advocates that the majority of toll collectors treat each passing officer with sincerity with "skillful, standardized business skills, enthusiasm, and high-quality etiquette services." The third is to focus on education and tidy activities as a focus of improving service methods and cultivating active service awareness. It is combined with the establishment of “civilization windows”, “Women’s Civilization Post” and “Civil Star” to train all the toll collectors. Service, quality, standardization, business-oriented "ratio, learning" awareness, and strive to achieve the goal of improving service awareness, service capacity, and service quality. The fourth is to carefully study the means and methods of the inspection work, carefully analyze the characteristics of the charging work, increase the intensity of the inspection, focus on the discipline of discipline, civilized service, window image and the performance of the duties of the monitors, and never violate the rules and regulations.

In order to comprehensively enhance the image of the window, enrich the service connotation, and accept the social supervision, we launched the “Members of the Civilization of the Women” and the “Star of Civilization”, and implemented the “hanging and carrying the posts, showing the beautiful style of the toll staff and winning the praise of the staff. .

Through the joint efforts of the whole office, the work of our work has achieved certain results, but the work of the wind is a long-term and gradual work. In the future, we will further strengthen the work supervision, and persist in grasping the work of the wind in the work. Exploring new ideas, solving new problems, and constantly deepening the connotation of the construction of the wind, and promoting greater improvement in our work.