Summary of the work of the Party branch of China Unicom Branch in the first half of the year
Since the entry, the Party Branch of China Unicom has been under the correct leadership of the Party Committee of the County Party Committee and the Municipal Unicom Company, and under the joint efforts of all members of the Party Branch of the Company, to study and implement the spirit of the Party’s xx and xx sessions of the Third and Fourth Plenary Sessions, Things are the biggest thing" for the core values of the company, strengthen internal management, strive to improve network quality and service level, actively participate in the work of appraisal, and take the scientific development concept as a guide, and achieved certain results in the party building work in the first half of the year. .
First, to strengthen the party's ranks, strengthen the building of grassroots party organizations, maintain the vitality and vitality of the party organization, and provide a strong organizational guarantee for the company's development. The company's party branch developed a total of five party activists at the beginning of this year. On the occasion of the 89th anniversary of the founding of the Communist Party of China, the resolution of seven preparatory party members such as Jiao Yuhua was converted into a formal party member, which further strengthened the cohesiveness and combat effectiveness of the party organization and added a new color to the party organization. During the "July 1" period, the majority of party members were organized to conduct business and service skill competitions, giving full play to the vanguard and exemplary role of Party members in all aspects.
Second, continuously upgrade the optimized network system and communication lines, strengthen gsm and 3g network coverage, improve the quality of broadband networks, and provide customers with a wide, reliable, high-speed and stable network environment. Since its entry, China Unicom has continued to integrate optimized network systems with the company's integration and 3G services. In the first half of the year, it has built more than 60 gsm and 3g base stations, and successfully opened 5 outdoor base stations and 8 indoor repeaters. Others have not. Most of the open base stations have completed the work of laying optical cables. Up to now, the county has more than 150 base stations, and the urban and rural coverage has reached more than 85%, which has significantly improved the communication network environment. The installation, commissioning and commissioning of the epon equipment in 5 townships of cold water, terracotta, white clay and temple were completed. Completed the cable replacement and equipment opening work of the county high pole lamp, Taowan Town Red Temple, Sanchuan Town Long Neck, Miaozi Town Cork. The project of the equipment and line of the county town Longyu Company and the Chitudian town horse ring machine room was completed. Completed 29 distribution cable extension projects such as Dongxing Home in the county. 3g network coverage of county towns and surrounding areas, along the rapid transit of Luojing and key tourist attractions; in order to meet the growing network demand of broadband customers, the company's party branch actively seeks opinions from insiders and outsiders and reports them to relevant departments. We will strive to establish projects, implement the in-line project of non-installable areas, optimize and rectify existing lines, and accumulate more than 160 skin-long kilometers. Through the above work, the communication lines of our county have been greatly improved. Quality and network coverage have greatly improved the efficiency of the institutions, enterprises and institutions, and have been well received by customers.
Third, our company has always been adhering to the core values of the "customer's things are the biggest thing", always put the improvement of service level in an important position, the customer service work as the company's top priority. After the integration of the company, in order to improve the quality of service, the customer service department was set up to guide and supervise the service work.
1. The customer service department often goes deep into the company's various service windows, conducts inspections on the business window, the image of the sales staff and the implementation of the service procedures, and gives criticisms to the non-compliant service behavior. The problem is seriously ordered to be rectified or It is punished. Through the inspection work of each service window, not only the behavior of each service window is standardized, but also the image of the company's window service is effectively improved.
3. Regularly carry out training on service standards and related business for business personnel, and incorporate service quality and service level into the assessment, implement weekly notification, moderate monthly assessment, and strive to improve the quality and service level of service personnel.
4. In order to improve the speed of reprinting of fixed-line and broadband transmission, our company vigorously promoted the service of “Installing Weiwei 660” and established the “Development Service 660” activity leading group. The general manager of the company is the leader of the group, the deputy manager is the deputy leader, the directors of each department and the heads of the grassroots stations in each township are members. All units are required to fully understand the significance of this activity, conscientiously implement the spirit of “Installing Wei 660” activities, clarify responsibilities, ensure that relevant personnel complete the relevant work of this station in the shortest time, and require the next process to be the next step. The process is well reminded, the problem is reported and dealt with in a timely manner, the reward and punishment methods are formulated, and rewards are given for the good work done. If the work is not completed in accordance with the requirements of “Installation of Wei 660”, the corresponding punishment will be given.
Through the implementation of the above measures, in the first half of the year, our company handled a total of 319 complaints, down 907 from 1226 in the same period of last year, which improved the company's service level and customer satisfaction. Total 2 pages, current 1 page 12
First, to strengthen the party's ranks, strengthen the building of grassroots party organizations, maintain the vitality and vitality of the party organization, and provide a strong organizational guarantee for the company's development. The company's party branch developed a total of five party activists at the beginning of this year. On the occasion of the 89th anniversary of the founding of the Communist Party of China, the resolution of seven preparatory party members such as Jiao Yuhua was converted into a formal party member, which further strengthened the cohesiveness and combat effectiveness of the party organization and added a new color to the party organization. During the "July 1" period, the majority of party members were organized to conduct business and service skill competitions, giving full play to the vanguard and exemplary role of Party members in all aspects.
Second, continuously upgrade the optimized network system and communication lines, strengthen gsm and 3g network coverage, improve the quality of broadband networks, and provide customers with a wide, reliable, high-speed and stable network environment. Since its entry, China Unicom has continued to integrate optimized network systems with the company's integration and 3G services. In the first half of the year, it has built more than 60 gsm and 3g base stations, and successfully opened 5 outdoor base stations and 8 indoor repeaters. Others have not. Most of the open base stations have completed the work of laying optical cables. Up to now, the county has more than 150 base stations, and the urban and rural coverage has reached more than 85%, which has significantly improved the communication network environment. The installation, commissioning and commissioning of the epon equipment in 5 townships of cold water, terracotta, white clay and temple were completed. Completed the cable replacement and equipment opening work of the county high pole lamp, Taowan Town Red Temple, Sanchuan Town Long Neck, Miaozi Town Cork. The project of the equipment and line of the county town Longyu Company and the Chitudian town horse ring machine room was completed. Completed 29 distribution cable extension projects such as Dongxing Home in the county. 3g network coverage of county towns and surrounding areas, along the rapid transit of Luojing and key tourist attractions; in order to meet the growing network demand of broadband customers, the company's party branch actively seeks opinions from insiders and outsiders and reports them to relevant departments. We will strive to establish projects, implement the in-line project of non-installable areas, optimize and rectify existing lines, and accumulate more than 160 skin-long kilometers. Through the above work, the communication lines of our county have been greatly improved. Quality and network coverage have greatly improved the efficiency of the institutions, enterprises and institutions, and have been well received by customers.
Third, our company has always been adhering to the core values of the "customer's things are the biggest thing", always put the improvement of service level in an important position, the customer service work as the company's top priority. After the integration of the company, in order to improve the quality of service, the customer service department was set up to guide and supervise the service work.
1. The customer service department often goes deep into the company's various service windows, conducts inspections on the business window, the image of the sales staff and the implementation of the service procedures, and gives criticisms to the non-compliant service behavior. The problem is seriously ordered to be rectified or It is punished. Through the inspection work of each service window, not only the behavior of each service window is standardized, but also the image of the company's window service is effectively improved.
3. Regularly carry out training on service standards and related business for business personnel, and incorporate service quality and service level into the assessment, implement weekly notification, moderate monthly assessment, and strive to improve the quality and service level of service personnel.
4. In order to improve the speed of reprinting of fixed-line and broadband transmission, our company vigorously promoted the service of “Installing Weiwei 660” and established the “Development Service 660” activity leading group. The general manager of the company is the leader of the group, the deputy manager is the deputy leader, the directors of each department and the heads of the grassroots stations in each township are members. All units are required to fully understand the significance of this activity, conscientiously implement the spirit of “Installing Wei 660” activities, clarify responsibilities, ensure that relevant personnel complete the relevant work of this station in the shortest time, and require the next process to be the next step. The process is well reminded, the problem is reported and dealt with in a timely manner, the reward and punishment methods are formulated, and rewards are given for the good work done. If the work is not completed in accordance with the requirements of “Installation of Wei 660”, the corresponding punishment will be given.
Through the implementation of the above measures, in the first half of the year, our company handled a total of 319 complaints, down 907 from 1226 in the same period of last year, which improved the company's service level and customer satisfaction. Total 2 pages, current 1 page 12
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