Summary of hotel work in the first half of 2014
In the busy work, I did not know how to do more than half a year in the sales department. Looking back on the work process of the past six months, as a hotel sales staff, I have achieved certain results in the work, basically completed the task assigned by the hotel, but there are also A lot of questions.
When I first arrived at the sales department, I was not very proficient in sales, and I was new to new environments and new things. With the help of the hotel and the leaders of the department and the team, I quickly learned about the nature of the hotel sales and the sales market. As a member of the sales department, I deeply felt that I was a heavy responsibility, as the hotel’s facade, the hotel The window, its own words and deeds also represent the image of the hotel, so it is necessary to improve their own quality, high standards require themselves, on the basis of high quality, we must strengthen our professional knowledge and professional skills.
In addition, we must have a broad understanding of the dynamics of the entire sales market, at the forefront of the market, after half a year of hard work, strive to become a qualified sales staff as soon as possible, and strive to do their own work.
In order to better complete the marketing work of the hotel and achieve a win-win situation, especially for the sales work in this half year, it is summarized from four aspects:
First, the cooperation of various departments of the hotel has been working in the hotel for more than three years. In the front hall, the contact may not be so extensive, but the friction, coordination and cooperation between the team and the team, the same department, the same leader That's a good solution, but it's different now. Now it is necessary to coordinate with the various departments on their own, and then they can't coordinate to find the leaders and team leaders. Because they are both sales departments, there are also untidy messes and chores.
Therefore, as long as there are customers involved in the scope of business, the scope of work is also good, they must rely on their own personal feelings, personal strength to solve. To make a simple example, my long-stay guest Luo Chunping has a simple example of arrears of deposits. It is not my reason that this situation was originally caused, but just because this is the guest I introduced to the hotel, I am pulling in. The hotel has a business relationship with the guests. Insufficient deposit is my guarantee, so I basically found out that after the hotel has owed the deposit, very few people have asked about the treatment results of this room, let alone a suggestion.
Some will only pass by, and the phone urges me to follow up on this matter. follow up! Of course, I will follow up. I can’t push too many times, too urgent.
Second, I can't tear this friendly relationship with the customer. Therefore, I will only urge the guests at regular intervals. It is really waiting for me to wait any longer. This will lead the department colleagues and the team leaders to learn from the team’s senior officials and Zhu Fangyuan’s cashier at the front desk. A deposit is paid.
Among them, there is a reconciliation of the colleague Guo Caijuan at the front desk. Again, I would like to thank all my colleagues and their leaders who care about me. From this example, we can see the integrity of the hotel, and the objectives are not very consistent.
Second, the power and responsibility of marketing work, due to insufficient level, poor coordination, etc., caused many things to be dragged and slowed to the guests. The special sales of the Dragon Boat Festival last month is the most intense and exciting sales every year. Although I did not do a good job at this special sale this year, I still need urgent delivery for the internal company's customers. I need 5 boxes of 488 dice and 5 boxes of 328 dice. Since the bills on hand and the team leader and his colleagues were very limited, only 10 328 dice needed to go to the front desk for five 488 dice notes.
Due to some column requests, invoicing, and the time it takes to exchange tickets. The cashier at the front desk, which was already very busy, was busier and slower, but things were much less efficient. When you change the dice and send it to the guests, the guests will still have a little regret and even worry about it.
Because in his eyes is just the distance from the hotel's dice to his office. This distance is known and understandable. Therefore, there are still unclear issues in the responsibility and power of the marketing department. I believe that the sales department must have certain permission to work, and only perform the sales program. If the problem is large, it must be inspected by Party A, which will inevitably result in inefficiency. The control of some problems will also have a negative impact on sales, so the marketing department will be very passive, and establish a system with clear responsibilities and clear working procedures, hoping to be the top priority of the hotel's next work. .
Third, the management of the hotel pushes the new so-called marketing as the leader of the hotel, which is not only the leader, but the hotel's various push-ups are mainly for the hotel leaders, the relevant department leaders know, familiar with. It also needs to be recognized by the sales staff to understand. What I am talking about is not the explanation of the text class, but the substance.
For example, the introduction of new products and new dishes, can provide one or two copies to the sales department to taste, not only to facilitate sales staff to introduce new dishes, but also to have more people to provide valuable advice for new products. It is said that one Zhuge shines against three stinkers.
The above is only a rough summary of work. Since there will be many inconveniences in time, I hope that all leaders and colleagues can give me corrections. I will pay great attention to them and will correct and solve them in time. Finally, the hotel business is getting more and more prosperous. More and more prosperous.
When I first arrived at the sales department, I was not very proficient in sales, and I was new to new environments and new things. With the help of the hotel and the leaders of the department and the team, I quickly learned about the nature of the hotel sales and the sales market. As a member of the sales department, I deeply felt that I was a heavy responsibility, as the hotel’s facade, the hotel The window, its own words and deeds also represent the image of the hotel, so it is necessary to improve their own quality, high standards require themselves, on the basis of high quality, we must strengthen our professional knowledge and professional skills.
In addition, we must have a broad understanding of the dynamics of the entire sales market, at the forefront of the market, after half a year of hard work, strive to become a qualified sales staff as soon as possible, and strive to do their own work.
In order to better complete the marketing work of the hotel and achieve a win-win situation, especially for the sales work in this half year, it is summarized from four aspects:
First, the cooperation of various departments of the hotel has been working in the hotel for more than three years. In the front hall, the contact may not be so extensive, but the friction, coordination and cooperation between the team and the team, the same department, the same leader That's a good solution, but it's different now. Now it is necessary to coordinate with the various departments on their own, and then they can't coordinate to find the leaders and team leaders. Because they are both sales departments, there are also untidy messes and chores.
Therefore, as long as there are customers involved in the scope of business, the scope of work is also good, they must rely on their own personal feelings, personal strength to solve. To make a simple example, my long-stay guest Luo Chunping has a simple example of arrears of deposits. It is not my reason that this situation was originally caused, but just because this is the guest I introduced to the hotel, I am pulling in. The hotel has a business relationship with the guests. Insufficient deposit is my guarantee, so I basically found out that after the hotel has owed the deposit, very few people have asked about the treatment results of this room, let alone a suggestion.
Some will only pass by, and the phone urges me to follow up on this matter. follow up! Of course, I will follow up. I can’t push too many times, too urgent.
Second, I can't tear this friendly relationship with the customer. Therefore, I will only urge the guests at regular intervals. It is really waiting for me to wait any longer. This will lead the department colleagues and the team leaders to learn from the team’s senior officials and Zhu Fangyuan’s cashier at the front desk. A deposit is paid.
Among them, there is a reconciliation of the colleague Guo Caijuan at the front desk. Again, I would like to thank all my colleagues and their leaders who care about me. From this example, we can see the integrity of the hotel, and the objectives are not very consistent.
Second, the power and responsibility of marketing work, due to insufficient level, poor coordination, etc., caused many things to be dragged and slowed to the guests. The special sales of the Dragon Boat Festival last month is the most intense and exciting sales every year. Although I did not do a good job at this special sale this year, I still need urgent delivery for the internal company's customers. I need 5 boxes of 488 dice and 5 boxes of 328 dice. Since the bills on hand and the team leader and his colleagues were very limited, only 10 328 dice needed to go to the front desk for five 488 dice notes.
Due to some column requests, invoicing, and the time it takes to exchange tickets. The cashier at the front desk, which was already very busy, was busier and slower, but things were much less efficient. When you change the dice and send it to the guests, the guests will still have a little regret and even worry about it.
Because in his eyes is just the distance from the hotel's dice to his office. This distance is known and understandable. Therefore, there are still unclear issues in the responsibility and power of the marketing department. I believe that the sales department must have certain permission to work, and only perform the sales program. If the problem is large, it must be inspected by Party A, which will inevitably result in inefficiency. The control of some problems will also have a negative impact on sales, so the marketing department will be very passive, and establish a system with clear responsibilities and clear working procedures, hoping to be the top priority of the hotel's next work. .
Third, the management of the hotel pushes the new so-called marketing as the leader of the hotel, which is not only the leader, but the hotel's various push-ups are mainly for the hotel leaders, the relevant department leaders know, familiar with. It also needs to be recognized by the sales staff to understand. What I am talking about is not the explanation of the text class, but the substance.
For example, the introduction of new products and new dishes, can provide one or two copies to the sales department to taste, not only to facilitate sales staff to introduce new dishes, but also to have more people to provide valuable advice for new products. It is said that one Zhuge shines against three stinkers.
The above is only a rough summary of work. Since there will be many inconveniences in time, I hope that all leaders and colleagues can give me corrections. I will pay great attention to them and will correct and solve them in time. Finally, the hotel business is getting more and more prosperous. More and more prosperous.
recommended article
- County Cultural Center's work summary for the first half of the year and the second half of the year
- Summary of the work of the agency affairs bureau for the first half of the year
- Summary of the work of the Commission for Discipline Inspection in the first half of 2019
- Summary of the work of the Municipal Water Conservancy Bureau in the first half of 2019
- Village official assistant half-year work summary
- County Tourism Bureau's half-year work summary and second half of the work
- Summary of the work of the newly hired civil servants in the first half of the year
- Summary of the work of the Communist Youth League in the first half of the year
- Summary of work in the first half of 2015
- Summary of half-year work of township party and government offices
- Industry and Commerce Institute's work summary for the first half of 2019
- The total work of the power company's experimental office in the first half of XX
popular articles
- College entrance examination inspirational quotes
- The first half of the work summary begins
- Taizai’s famous sayings
- The latest high school inspirational maxim
- The beginning of the second half of the work summary
- Deaf people jingle 2019
- I want to say something to the teacher.
- Summary of work in the first half of 2019
- Summary of the team's half-year work
- Strong words
- Du Yuexi's famous sayings
- Sad love sentence 2019
- Classical life motto
- Injured sentence
- Teacher's famous saying
- Summary of the work of the first half of the comprehensive office
- Summary of the work of the company's party branch in the first half
- XX first half of the work summary _ mid-year work summary
- Bing Xin’s famous words
- Summary of work in the first half of 2015
- 2014 is very touching words
- Qq space mood phrase
- a good saying that loves labor
- Korean swear words
- Summary of the half-year work of law enforcement in 2019
- Tao Xingzhi's famous sayings
- English famous words
- Thanks to the friend's words 2019
- Summary of the work of the hospital in the first half of 2014
- Describe the fast time sentence 2019