Summary of the half-year work of the passenger service center

It has been half a year since the beginning of the spring of XX. In the short half of the year, I have gained a lot and learned a lot. Not only at work, but also more emotions in my life.

In the past six months, under the guidance of the company's leaders, the station closely focused on the tasks and tasks set at the beginning of the year, guided by Zhang's report, and built a safe and harmonious station centered on safety production, and carried out Mandarin, sign language teaching and etiquette. Various trainings have improved the overall quality of station staff. In the past six months, we have taken the guiding ideology of “Cultural Leading, Striving for Progress” proposed by Zhang Station. All departments have united and cooperated, seized opportunities, met new challenges, and steadily improved and continued to develop. We went into the community, went to major universities, major shopping malls and supermarkets to publicize and publicize the ticket window of the terminal to let the residents understand the operation of the passenger transportation center and avoid misuse. We launched online booking. And the online ticket sales business, convenient for students and young people to buy tickets; we implement a series of convenient services such as group ticket free home delivery service.

During the six months of studying and working in the Passenger Service Center, I continued to learn business, mastered the work flow and work points, obeyed the leadership arrangements, worked hard, and enthusiastically served the passengers. I learned to change my mind and take the initiative to stand on the passengers. Thinking about the problem, answering the passenger's question and helping the passenger solve the actual problem.

In the course of this half year of study, I also found my own shortcomings. When dealing with some problems, I was somewhat impulsive and incomplete. In the communication with passengers, the speed of speech was relatively fast, which caused the passengers to not understand and was not conducive to the passengers. communication. Not very good at observing the words, not accurately grasping the passenger psychology, can not quickly grasp the passengers, is not convenient to deal with some emergencies, and needs to be improved in the future, in order to better communicate with passengers and serve passengers.

The plan for the second half of XX:

1. To avoid weaknesses and make up for shortcomings, learn to deal with things “steadily”.

2. Continuously learn business knowledge, expand relevant knowledge, and better serve passengers.

3. Actively participate in departmental activities, adding to the building of the department.

4. Obey the arrangements and do your own work.

5. Work actively and do what you can.

6, enthusiasm service, the service will smile to the end.

The terminus provides us with an excellent working environment, a comfortable accommodation environment, and a broad development platform. We still follow the general station policy and actively participate in the training.