City Foreign Affairs Tourism Bureau 2019 Tourism Law Enforcement (Quality Supervision) Work Summary and 2019 Work Plan
Provincial Tourism Law Enforcement Corps:
I. Summary of tourism law enforcement work in 2011
In XX, under the care and guidance of the Provincial Tourism Administration and the Tourism Law Enforcement Corps, the tourism law enforcement work of the city, through the cooperation of the tourism departments of all districts and counties, through the joint efforts of the city's tourism law enforcement staff, adhere to the law, strict enforcement, and serious Accepting complaints and actively carrying out comprehensive management of the tourism market, all work has achieved remarkable results, and the tourism market order has been further improved. The relevant situation is summarized as follows:
Attaches great importance to and firmly grasps the safety of tourism. The Bureau strictly follows the "Regulations on the Safety and Supervision of Municipal Production Safety Supervision and Management", and firmly establishes the scientific development concept of "safety is the lifeline of tourism" in the whole industry, and always insists on Safety work is in the first place, and strict implementation of safety production is “one job and two responsibilities”. All safety work has been deployed, planned, acted, summed up, and the safety work is closely integrated with daily business operations. Travel agencies rent vehicles and team operations safety, tourism road traffic safety, food hygiene and safety, fire safety, holiday travel safety, water safety and safety of special facilities and equipment are the focus of various inspections. In the implementation of responsibilities, strengthening supervision, governance hidden dangers, and improving the system, the work has been intensified to ensure that the city's tourism safety supervision is in place and there is no fault.
1. Formulated the implementation plan for activities such as “Hundred Days of Safety”, “Safe Production Year”, “Golden Week” and Holiday Holidays, clarified requirements and implemented responsibilities.
2. In-depth implementation of the "Industry Safety Inspection" action. Through two special inspections such as the Tourism Market Inspection Week and the “Green Shield Action vii”, the city’s tourism industry was unannounced and unannounced, and the situation was rectified. The inspections were comprehensive and meticulous. One unit did not leak and one link did not. Poor, the inspection content is not only limited to the safety of key tourist facilities, but also involves food safety, public security, tourism and transportation, etc., through inspection and rectification, to ensure the safety of tourists' lives and property.
3. Leaders lead the team to supervise. On January 26th and September 26th, Yu Shuang, deputy mayor of the municipal government, led the team to organize the heads of tourism, construction, safety supervision and health departments to participate in the comprehensive inspection of the “Spring Festival” and “10·1” pre-holiday tourism market. More than 10 travel-related units in Jiangyang District and Longmatan District were examined. The leaders of our bureau also led the team to inspect 23 travel agencies, 24 star-rated hotels, 2 tourist car companies, 14 a-level scenic spots in Jiangyang, Longmatan, Naxi three districts and Hejiang, Guyu and Jixian counties. Safety production of 15 star-rated farmhouses and other travel companies. According to incomplete statistics, a total of 85 enterprises and institutions in 7 districts were inspected throughout the year, and more than 800 inspectors were dispatched. More than 300 written rectifications and suggestions were issued to the travel-related enterprises, and more than 15,000 copies of tourism safety and health information were issued. To ensure that no tourism safety accidents occurred in the city.
4. Strengthen training, improve safety awareness, actively carry out publicity work on safety policy laws and regulations and tourism safety knowledge, and organize relevant laws and regulations for industry-wide learning. Throughout the year, the SIPO has set up a safety training work conference three times, and invited experts from the province to train the travel agencies of the city's 23 travel agencies and 115 travel guides, and invited experts from Jiangtai Insurance Company Chengdu Branch. Travel agency liability insurance is covered by training.
5. Strengthen supervision and deal with high temperature and dry weather. The city has experienced continuous high temperature this summer, which has brought great pressure to the forest fire prevention work in various tourist attractions. In order to prevent forest fires in the scenic spots, the bureau sent two working groups to Huangjing, Fobao, Bijiashan, Fangshan and Nine. Shishan, Yuxi Mountain and other tourist attractions will guide drought and fire prevention work, listen to the local government and scenic area management departments, check the scenic fire facilities and related emergency plans, and guide the scenic spots to take strong measures to do forest fire prevention work. In view of the phenomenon of high temperature persistence, the scenic spots such as Fobao, Bijiashan and Fawangsi were temporarily closed during the high temperature period, thus ensuring that no forest fire occurred in the tourist area of the city during the high temperature and drought period.
Governing and maintaining the order of the tourism market according to law
1. Strengthen supervision and promote administration according to law. 1 Strengthen the industry guidance, inspection and supervision of the tourism management departments of all districts and counties, actively promote the construction of administrative efficiency; actively carry out the work of tourism in the whole industry; further improve the comprehensive management of the tourism market, quality supervision, industry self-discipline Work linkage and tourism administrative law enforcement responsibility system work. 2 In accordance with the provisions of the “Travel Agency Regulations” and other relevant regulations, the annual inspection of the travel agency business and the annual review of the tour guide were completed. The city's 23 travel agencies successfully passed the annual inspection; 95 of the city's 153 tour guides passed the annual inspection, 17 were suspended for annual review, and 41 were not approved for annual review.
2. Strengthen personnel training and improve the quality of law enforcement personnel. Organize the management and law enforcement personnel of the tourism industry in each district to participate in the law enforcement training of the Provincial Tourism Administration Law Enforcement Corps 2 times, and carry out training in the management and law enforcement training. Invited experts from the province to conduct three trainings on the travel agency information management system. More than 80 people from the city's travel agency general manager and staff were involved in the training.
3. Actively carry out rectification work in the tourism market. Seriously carry out the "Green Shield Action vii" tourism team operation special governance, tourism scenic spots and surrounding tourism market order and public security environment special inspection, "integrity tourism publicity month", "quality month" and XX first and second tourism market inspection Week activities, since the launch of various activities, the city's tourism law enforcement system has gone out to more than 600 law enforcement personnel, checking 23 travel agencies, 11 travel agency branches, 25 travel agency outlets, and proposed more than 400 rectification opinions and suggestions. Through inspection, the city's tourism market order was further standardized.
4. Handling travel complaints according to law, fairness and fairness. Ensure that all complaints are effectively processed in the first place and in the first place. At the same time, actively do a good job in petition, consultation and stability. In the whole year, 3 complaints were accepted, 3 were settled, the settlement rate was 100%, and more than 400 consultations were accepted. There was no case of mass petitions and more than a large number of tourist complaints and no administrative reconsideration occurred.
Vigorously promote the work of spiritual civilization in the industry to further improve the quality of tourism services and the supervision mechanism of the political style, effectively exert the supervision role of the community on the tourism market, and constantly improve the quality of tourism services and the work of the government. The tourism quality supervisor and the tourism government politician commented on the work meeting twice, and re-employed 6 comrades as city-level tourism service quality and political style supervisors to serve the people, clean and honest, truth-seeking and pragmatic, and act according to law. The goal is to promote institutional and industry transformation of concepts, transformation of functions, transformation of work style, improvement of work efficiency and service quality, protection of the legitimate rights and interests of tourists, and promotion of sustainable and healthy development of tourism.
In the past year, we have vigorously promoted the construction of tourism standardization. The bureau has actively guided the classification of travel agencies, and the tourism companies such as hotels, scenic spots and farmhouses have created star-level jobs. Two new rural tourism demonstration towns and seven demonstration villages have been established throughout the year; There are 2 restaurants, 2 star farmhouses and 2 a-level scenic spots; 1 professional transportation company; 27 new types of tourist goods in Zhangzhou, 2 special tourist shopping spots and 43 tourism products manufacturing enterprises.
Second, the work plan for 2012
In 2019, in accordance with the provincial and municipal work deployment and requirements, the city's tourism law enforcement quality supervision work highlights the following tasks:
Strengthen the comprehensive management of the tourism market. The bureau will jointly carry out the relevant functional departments of the public security, industry and commerce, transportation, health, quality supervision, etc., and carry out in-depth comprehensive management and law enforcement inspection activities focusing on the Green Shield series of actions, and further standardize the tourism market.
Strengthen tourism law enforcement work. First, further increase law enforcement efforts, timely discover and investigate various illegal and illegal behaviors of travel agencies; second, intensify inspections, conduct in-depth law enforcement inspections of tour guides and tourist vehicles in various scenic spots, and ensure the rights and interests of tourists; Travel complaints, adhere to the law, fair and impartial work, and do a good job in petition letters and visits.
Strengthen the supervision of the tourism industry. First, in combination with the actual situation of travel agencies, standardize the business behavior of travel agencies, and explore the outstanding problems and countermeasures faced by travel agencies in their management. The second is to carry out the annual review of the XX tour guide from January to March, conscientiously implement the guide card IC card inspection system, and further standardize the tour guide's business behavior. The third is to do a good job in the reporting of tourism statistics, and to achieve objectivity, rationality, and timeliness. Fourth, at least once a year, the city's tourism industry management work conference will be held to discuss the problems faced by the tourism industry management and propose solutions and measures. Fifth, we will continue to carry out in-depth work on democratic evaluation of the tourism industry and promote the healthy development of tourism in Zhangzhou.
Strengthen the construction of tourism standardization. First, vigorously promote the pilot work of tourism standardization, implement the implementation of tourism standardization in a solid manner, and constrain and standardize tourism work, tourism products, and tourism basic terminology. The second is to organize the evaluation and review of the city's theme tourism hotels, green tourist hotels and star-rated tourist hotels. The third is to organize the evaluation of star-rated farmhouse music. The fourth is to organize the classification of travel agencies and promote the standardized management of travel agencies.
Strengthen the management and coordination of tourism vehicles. First, strengthen the coordination and communication with the Transportation Management Office, strengthen the supervision of the newly established coach companies, organize the drivers of the coach companies to seriously study the laws and regulations concerning tourism operations, and strengthen the education on the safety of motorists; It is to raise the awareness of various travel agencies, resolutely put an end to the use of illegal tourist passenger vehicles, and supervise the rental of tourist passenger vehicles in real time to avoid privately changing the reception vehicles. Third, when all travel agencies are required to conduct business dealings with related travel car companies and vehicles, It is required to sign the relevant contract, clarify the rights and obligations of the operators, clarify the relevant responsibilities, and organize inspections; the fourth is to strengthen the training, education and management of the vehicle drivers of the tourist automobile companies, and strengthen the supervision of the service quality of the tourist passengers. The tourism vehicle market is in order, and the tourist vehicles carry out the carrier business in strict accordance with the travel agency's itinerary requirements and requirements.
I. Summary of tourism law enforcement work in 2011
In XX, under the care and guidance of the Provincial Tourism Administration and the Tourism Law Enforcement Corps, the tourism law enforcement work of the city, through the cooperation of the tourism departments of all districts and counties, through the joint efforts of the city's tourism law enforcement staff, adhere to the law, strict enforcement, and serious Accepting complaints and actively carrying out comprehensive management of the tourism market, all work has achieved remarkable results, and the tourism market order has been further improved. The relevant situation is summarized as follows:
Attaches great importance to and firmly grasps the safety of tourism. The Bureau strictly follows the "Regulations on the Safety and Supervision of Municipal Production Safety Supervision and Management", and firmly establishes the scientific development concept of "safety is the lifeline of tourism" in the whole industry, and always insists on Safety work is in the first place, and strict implementation of safety production is “one job and two responsibilities”. All safety work has been deployed, planned, acted, summed up, and the safety work is closely integrated with daily business operations. Travel agencies rent vehicles and team operations safety, tourism road traffic safety, food hygiene and safety, fire safety, holiday travel safety, water safety and safety of special facilities and equipment are the focus of various inspections. In the implementation of responsibilities, strengthening supervision, governance hidden dangers, and improving the system, the work has been intensified to ensure that the city's tourism safety supervision is in place and there is no fault.
1. Formulated the implementation plan for activities such as “Hundred Days of Safety”, “Safe Production Year”, “Golden Week” and Holiday Holidays, clarified requirements and implemented responsibilities.
2. In-depth implementation of the "Industry Safety Inspection" action. Through two special inspections such as the Tourism Market Inspection Week and the “Green Shield Action vii”, the city’s tourism industry was unannounced and unannounced, and the situation was rectified. The inspections were comprehensive and meticulous. One unit did not leak and one link did not. Poor, the inspection content is not only limited to the safety of key tourist facilities, but also involves food safety, public security, tourism and transportation, etc., through inspection and rectification, to ensure the safety of tourists' lives and property.
3. Leaders lead the team to supervise. On January 26th and September 26th, Yu Shuang, deputy mayor of the municipal government, led the team to organize the heads of tourism, construction, safety supervision and health departments to participate in the comprehensive inspection of the “Spring Festival” and “10·1” pre-holiday tourism market. More than 10 travel-related units in Jiangyang District and Longmatan District were examined. The leaders of our bureau also led the team to inspect 23 travel agencies, 24 star-rated hotels, 2 tourist car companies, 14 a-level scenic spots in Jiangyang, Longmatan, Naxi three districts and Hejiang, Guyu and Jixian counties. Safety production of 15 star-rated farmhouses and other travel companies. According to incomplete statistics, a total of 85 enterprises and institutions in 7 districts were inspected throughout the year, and more than 800 inspectors were dispatched. More than 300 written rectifications and suggestions were issued to the travel-related enterprises, and more than 15,000 copies of tourism safety and health information were issued. To ensure that no tourism safety accidents occurred in the city.
4. Strengthen training, improve safety awareness, actively carry out publicity work on safety policy laws and regulations and tourism safety knowledge, and organize relevant laws and regulations for industry-wide learning. Throughout the year, the SIPO has set up a safety training work conference three times, and invited experts from the province to train the travel agencies of the city's 23 travel agencies and 115 travel guides, and invited experts from Jiangtai Insurance Company Chengdu Branch. Travel agency liability insurance is covered by training.
5. Strengthen supervision and deal with high temperature and dry weather. The city has experienced continuous high temperature this summer, which has brought great pressure to the forest fire prevention work in various tourist attractions. In order to prevent forest fires in the scenic spots, the bureau sent two working groups to Huangjing, Fobao, Bijiashan, Fangshan and Nine. Shishan, Yuxi Mountain and other tourist attractions will guide drought and fire prevention work, listen to the local government and scenic area management departments, check the scenic fire facilities and related emergency plans, and guide the scenic spots to take strong measures to do forest fire prevention work. In view of the phenomenon of high temperature persistence, the scenic spots such as Fobao, Bijiashan and Fawangsi were temporarily closed during the high temperature period, thus ensuring that no forest fire occurred in the tourist area of the city during the high temperature and drought period.
Governing and maintaining the order of the tourism market according to law
1. Strengthen supervision and promote administration according to law. 1 Strengthen the industry guidance, inspection and supervision of the tourism management departments of all districts and counties, actively promote the construction of administrative efficiency; actively carry out the work of tourism in the whole industry; further improve the comprehensive management of the tourism market, quality supervision, industry self-discipline Work linkage and tourism administrative law enforcement responsibility system work. 2 In accordance with the provisions of the “Travel Agency Regulations” and other relevant regulations, the annual inspection of the travel agency business and the annual review of the tour guide were completed. The city's 23 travel agencies successfully passed the annual inspection; 95 of the city's 153 tour guides passed the annual inspection, 17 were suspended for annual review, and 41 were not approved for annual review.
2. Strengthen personnel training and improve the quality of law enforcement personnel. Organize the management and law enforcement personnel of the tourism industry in each district to participate in the law enforcement training of the Provincial Tourism Administration Law Enforcement Corps 2 times, and carry out training in the management and law enforcement training. Invited experts from the province to conduct three trainings on the travel agency information management system. More than 80 people from the city's travel agency general manager and staff were involved in the training.
3. Actively carry out rectification work in the tourism market. Seriously carry out the "Green Shield Action vii" tourism team operation special governance, tourism scenic spots and surrounding tourism market order and public security environment special inspection, "integrity tourism publicity month", "quality month" and XX first and second tourism market inspection Week activities, since the launch of various activities, the city's tourism law enforcement system has gone out to more than 600 law enforcement personnel, checking 23 travel agencies, 11 travel agency branches, 25 travel agency outlets, and proposed more than 400 rectification opinions and suggestions. Through inspection, the city's tourism market order was further standardized.
4. Handling travel complaints according to law, fairness and fairness. Ensure that all complaints are effectively processed in the first place and in the first place. At the same time, actively do a good job in petition, consultation and stability. In the whole year, 3 complaints were accepted, 3 were settled, the settlement rate was 100%, and more than 400 consultations were accepted. There was no case of mass petitions and more than a large number of tourist complaints and no administrative reconsideration occurred.
Vigorously promote the work of spiritual civilization in the industry to further improve the quality of tourism services and the supervision mechanism of the political style, effectively exert the supervision role of the community on the tourism market, and constantly improve the quality of tourism services and the work of the government. The tourism quality supervisor and the tourism government politician commented on the work meeting twice, and re-employed 6 comrades as city-level tourism service quality and political style supervisors to serve the people, clean and honest, truth-seeking and pragmatic, and act according to law. The goal is to promote institutional and industry transformation of concepts, transformation of functions, transformation of work style, improvement of work efficiency and service quality, protection of the legitimate rights and interests of tourists, and promotion of sustainable and healthy development of tourism.
In the past year, we have vigorously promoted the construction of tourism standardization. The bureau has actively guided the classification of travel agencies, and the tourism companies such as hotels, scenic spots and farmhouses have created star-level jobs. Two new rural tourism demonstration towns and seven demonstration villages have been established throughout the year; There are 2 restaurants, 2 star farmhouses and 2 a-level scenic spots; 1 professional transportation company; 27 new types of tourist goods in Zhangzhou, 2 special tourist shopping spots and 43 tourism products manufacturing enterprises.
Second, the work plan for 2012
In 2019, in accordance with the provincial and municipal work deployment and requirements, the city's tourism law enforcement quality supervision work highlights the following tasks:
Strengthen the comprehensive management of the tourism market. The bureau will jointly carry out the relevant functional departments of the public security, industry and commerce, transportation, health, quality supervision, etc., and carry out in-depth comprehensive management and law enforcement inspection activities focusing on the Green Shield series of actions, and further standardize the tourism market.
Strengthen tourism law enforcement work. First, further increase law enforcement efforts, timely discover and investigate various illegal and illegal behaviors of travel agencies; second, intensify inspections, conduct in-depth law enforcement inspections of tour guides and tourist vehicles in various scenic spots, and ensure the rights and interests of tourists; Travel complaints, adhere to the law, fair and impartial work, and do a good job in petition letters and visits.
Strengthen the supervision of the tourism industry. First, in combination with the actual situation of travel agencies, standardize the business behavior of travel agencies, and explore the outstanding problems and countermeasures faced by travel agencies in their management. The second is to carry out the annual review of the XX tour guide from January to March, conscientiously implement the guide card IC card inspection system, and further standardize the tour guide's business behavior. The third is to do a good job in the reporting of tourism statistics, and to achieve objectivity, rationality, and timeliness. Fourth, at least once a year, the city's tourism industry management work conference will be held to discuss the problems faced by the tourism industry management and propose solutions and measures. Fifth, we will continue to carry out in-depth work on democratic evaluation of the tourism industry and promote the healthy development of tourism in Zhangzhou.
Strengthen the construction of tourism standardization. First, vigorously promote the pilot work of tourism standardization, implement the implementation of tourism standardization in a solid manner, and constrain and standardize tourism work, tourism products, and tourism basic terminology. The second is to organize the evaluation and review of the city's theme tourism hotels, green tourist hotels and star-rated tourist hotels. The third is to organize the evaluation of star-rated farmhouse music. The fourth is to organize the classification of travel agencies and promote the standardized management of travel agencies.
Strengthen the management and coordination of tourism vehicles. First, strengthen the coordination and communication with the Transportation Management Office, strengthen the supervision of the newly established coach companies, organize the drivers of the coach companies to seriously study the laws and regulations concerning tourism operations, and strengthen the education on the safety of motorists; It is to raise the awareness of various travel agencies, resolutely put an end to the use of illegal tourist passenger vehicles, and supervise the rental of tourist passenger vehicles in real time to avoid privately changing the reception vehicles. Third, when all travel agencies are required to conduct business dealings with related travel car companies and vehicles, It is required to sign the relevant contract, clarify the rights and obligations of the operators, clarify the relevant responsibilities, and organize inspections; the fourth is to strengthen the training, education and management of the vehicle drivers of the tourist automobile companies, and strengthen the supervision of the service quality of the tourist passengers. The tourism vehicle market is in order, and the tourist vehicles carry out the carrier business in strict accordance with the travel agency's itinerary requirements and requirements.
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