Letters and Calls Bureau 2019 work summary and 2019 work plan
In XX, under the direct leadership of the county party committee and the county people's government, under the guidance of the work department of the higher level, with the guidance of Deng Xiaoping Theory and the important idea of "xxxx", the Party's xx spirit and xx were seriously implemented. Comrades’ spirit of important instructions on letters and visits, bearing in mind the purpose of the people, carrying forward the spirit of pragmatism, advancing with the times, pioneering and innovating, comprehensively publicizing and implementing the newly revised Regulations on Letters and Visits, further facilitating the channels of communication and visits, and establishing a new order of letters and visits; In the work, we will focus on solving the outstanding problems of letters and visits, and effectively solve the practical problems involving the vital interests of the people. According to the spirit of the "6.28" video conference, our county will start the county party committee secretary's visit on July 1 and the leading cadres will be set up. The corresponding office and the plan were formulated; based on the long-term mechanism of improving the work of letters and visits, the new pattern of building a letter and visit work in our county was fully promoted for the county's economic development, national unity and social stability. The work of our county in XX is summarized as follows:
I. The situation of letters and visits in our county in XX years and the characteristics of letters and visits
In XX, the county accepted a total of 2,512 letters and 4,366 visits, compared with 4,701 and 7,456 person-times in the same period of last year, a decrease of 46 c/o; among them, 1,862 and 3,580 visits, compared with 3,475 and 7,456 in the same period of last year. 46c/o; 650 letters, down 30c/o compared with 928 in the same period of last year; collective visits to 95, 909, compared with 76 in the same period of last year, compared with 1437, 25c/o, 34 joint letters, compared with the previous year 23 pieces increased by 48c/o; 11 letters were re-evaluated, down 85c/o from 71 in the previous year; 160 pieces were revisited, 576 times, 227 pieces and 664 times in the same period of last year, down 30c/o.
Since July 1st, the basic situation since the launch of the "two visits" campaign has been the power of the county. The main leaders are leading the way, leading by example, taking the lead in visiting, visiting, leading the people, taking the lead in the case, and taking the lead. Solve difficult problems and take the lead in cracking the key contradictions. Due to the attention of the leaders, the county worked together and worked together to solve a large number of petition cases. Specifically, the number of people who participated in the visit was 1,213, and the total number of visits was 1,317, 3,840, and 1,035 were closed, and the settlement rate was 79%. The total number of petitions was 1,572, and 1,276 cases were closed, the settlement rate was 81%, 337 cases were covered, 199 cases were closed, the settlement rate was 59%, 354 important cases were handled, 160 cases were closed, and the settlement rate was 45%. The county party committee secretary and county magistrate handled 9 pieces, settled 9 cases, closed the case rate of 100%, and the leaders at the deputy department level and above handed over 21 cases, closed 16 cases, the settlement rate was 76%, the county-level department 83, and the case closed 53 pieces. The settlement rate is 64%, the township secretary and the township manager have handled 46 pieces, and 19 cases have been completed, the settlement rate is 41%, the deputy department level is above 25, the settlement is 4, the settlement rate is 16%, the village, 120, and the settlement 6 Piece, the completion rate is 5%. There were 298 self-supporting cases, 253 cases were closed, the settlement rate was 85%, the number of information provided was 136, 93 were collected, 776 times of various meetings, 13315 times, and 1667 units of grassroots units, 4,701 person-times. There were 430 batches of leaders and staff members, XX person-times, 472 times in the next visit, 772 groups, 7658 person-times, 6080 households, and 10268 person-times. Forms of the next visit, the meeting resolved 336 times, coordinated the settlement of 223 batches, directly solved 110 issues, solved the overall situation of the problem, solved 264 batches, was solving 115 batches, did not solve 4 batches, and could not solve 18 batches temporarily Second, no support for 2 times, the total number of problems solved 408 batches, involving a total of more than 40 million yuan.
A comprehensive analysis of the work of letters and visits in 2019 presents the following four characteristics:
1. The total number of letters and visits declined, but the number of collective visits continued to rise.
2. The problems reflected by the people are relatively concentrated.
From the case of the letter of visit in XX, the overall focus reflects the following aspects:
First, the problems of “agriculture, rural areas and farmers” are wide-ranging, mainly including the wages of migrant workers, land development and utilization, compensation for land acquisition, production and living of immigrants and ex situ immigrants of national key projects, water and soil disputes in mountains and forests, and difficulties in peasants’ living. The problem of employee status replacement, economic compensation and the support of enterprise retirees brought about by enterprise reform and restructuring; the third is the resignation and dismissal of personnel in various eras, the implementation of policies and the improvement of treatment; the fourth is the issue of law-related complaints; Problems that cannot be solved by history.
3. A small number of petitioners, such as Yin An and Luo Chengxian, have been entangled in the historical issues. The petitioner’s long-term visit to the party and government organs has not only been frequent, but also arrogant and unwilling to persuade. I am sitting in the main leadership office without moving, in order to achieve my unreasonable requirements; thus seriously disrupting the normal working order of the leadership.
4. Petition according to law and according to regulations. First, from the original petitioning to the level of petitioning; the second is the collective visit to the past many people, large scale, excessive behavior and gradually transformed into representatives, legal, regulatory, rational and legitimate petition.
2. The main work of 2019 is to strengthen the leadership of the work under the great attention of the county party committee and the government, and fully promote the implementation of the Regulations on Letters and Visits.
While the Party Central Committee, the province, and the county hold various major events, the SIPO strengthens the petition work to ensure that all types of petitioners in the county are not in trouble during the event. When various major events were held in the county, the contradictions were investigated, and the implementation of key areas was carried out, and the problems were resolved at the grassroots level; at the same time, the security work of various activities in the county was successfully completed.
Establish and improve the working mechanism of letters and visits
1. Communicate channels through communication and establish and improve the expression mechanism of public opinion. We will broaden the channels of expression of public opinion, provide channels for the people's publicity to be smooth and convenient, and promptly disclose the letters and visits agencies, communication addresses, reception hours, and complaints to the public through various channels.
2. Establish a mechanism for investigation and mediation of hidden complaints. In accordance with the principle of “reservation of territorial management, grading responsibility, who is in charge, and who is responsible”, we will actively go to the grassroots level to conduct contradictions. Keep abreast of the various issues, trends, information and signs that affect social stability. Doing vertical and horizontal cross-checking does not leave a dead end, so that contradictions can be resolved in time.
3. Improve the coordination and handling mechanism of letters and visits. In accordance with the relevant provisions, the principle of solving problems according to law, according to regulations and on the spot, the units and time of responsibility shall be clarified to ensure that the problem is satisfactorily resolved. At the same time, the issue of historical issues and difficult letters and visits, the implementation of the county office meeting system, and the leadership package system.
4. Establish and improve the supervision and supervision work mechanism. First, a special meeting was held to supervise the face-to-face, and the issue of letters and visits involving many departments was resolved through the convening of a multi-departmental meeting. The second is to conduct on-site supervision through in-depth support of the organizer. The third is to conduct direct investigations on case investigations, and to directly supervise and implement the typical cases that strongly reflect the public and affect social stability.
Third, the existing problems
In XX, through the hard work of the overall cadres, although a lot of work has been done, there are still relative lags and deficiencies in our work. First, there is no full-time petition staff at the township level, which makes it difficult to resolve contradictions in the grassroots and buds in a timely manner. Second, the leading cadres of townships and departments do not have a clear understanding of petition work, and should solve them in territories instead of The work was handed over to the petition department, which increased the workload of the petition department. Thirdly, the special funds for petitions were seriously insufficient, which affected the working hours at the grassroots level, so that it was impossible to deal with major issues in the bud.
In 2019, the work plan should be guided by Deng Xiaoping Theory and the important thinking of the "Three Represents", conscientiously implement the 17th Party spirit and focus on the "two crosses" policy, do all the work, and focus on the county party committee. The government proposed the “xxx” planning target task. Contact the actual work of letters and visits, sum up experience, find deficiencies, continuously establish and improve mechanisms and measures, further strengthen and improve letters and visits, close party and public ties, and contribute to building a harmonious socialist society.
It is necessary to summarize the overall situation of letters and visits and objectively analyze the new situations and new tasks.
We must stand on the political and overall level to comprehensively analyze and fully understand the current situation of letters and visits in the current and future periods, conduct scientific analysis and judgment on the new situations faced by letters and visits, identify the combination of letters and visits and work in the center, and further clarify the letters and visits. Work on new tasks, research and develop targeted measures and methods.
It is necessary to highlight the key points, seize the key, and use key breakthroughs to achieve the overall advancement of the work.
At present, the task of petition work is very arduous, and it is necessary to be good at grasping major contradictions and solve key and outstanding problems. All departments at all levels should focus on the work of letters and visits in 2019 according to their actual conditions, and further establish and improve long-term mechanisms and supporting systems; further solve the major problems involving the vital interests of the people; The conditions are deep in the people, strengthen the propaganda of laws and regulations, and actively guide the people to order in accordance with the law and on the basis of regulations. In the work, we will do a good job in grasping the typical way, and we will promote the overall level of letters and visits.
We must further emancipate our minds, innovate, and look at letters and visits with new thinking and new ideas.
Innovation is the inexhaustible motive force for doing a good job in letters and visits. Letters and visits cadres at all levels and departments must persist in advancing with the times, consciously break the constraints and limitations of the mind; in practice, dare to explore, find the truth; grasp the future development direction of letters and visits. Seriously study the major social issues, shift the focus of the work of letters and visits, and change the petition to visit.
Pay attention to the work of grassroots letters and visits, and put the ability to improve the grassroots to resolve conflicts on an important agenda.
The issue of letters and visits is generated at the grassroots level, and most of the petition questions can be properly resolved at the grassroots level. Because the basic work at the grassroots level is in place, it directly affects the effectiveness of grassroots letters and visits and the overall situation of social reform and development. Therefore, all levels and departments must firmly establish the idea of solidifying the foundation, focus on the downward movement, move forward, and take the basic work as the entry point and focus point, highlight the county-level letters and visits, and strengthen The sense of responsibility of grassroots organizations and grassroots cadres will improve their ability to resolve conflicts and solve problems.
We will earnestly strengthen the self-construction of the petition department, and use our work ability to improve the overall work level.
In light of the requirements of the current new situation and new tasks, we must attach great importance to strengthening the construction of letters and cadres at all levels and put this work on the agenda. Efforts will be made to strengthen the thinking, organization, work style and business of the cadres of letters and visits; improve the age structure and knowledge structure of the members, change the views of the people on the letters and visits institutions, comprehensively improve the policy level and business level of the staff, and further improve the overall quality. Strengthen the establishment of institutions and staff, and continuously improve the ability and level of letters and visits to do a good job in letters and visits under the new situation, and contribute to building a socialist harmonious society and promoting the county's economic development and social stability.
I. The situation of letters and visits in our county in XX years and the characteristics of letters and visits
In XX, the county accepted a total of 2,512 letters and 4,366 visits, compared with 4,701 and 7,456 person-times in the same period of last year, a decrease of 46 c/o; among them, 1,862 and 3,580 visits, compared with 3,475 and 7,456 in the same period of last year. 46c/o; 650 letters, down 30c/o compared with 928 in the same period of last year; collective visits to 95, 909, compared with 76 in the same period of last year, compared with 1437, 25c/o, 34 joint letters, compared with the previous year 23 pieces increased by 48c/o; 11 letters were re-evaluated, down 85c/o from 71 in the previous year; 160 pieces were revisited, 576 times, 227 pieces and 664 times in the same period of last year, down 30c/o.
Since July 1st, the basic situation since the launch of the "two visits" campaign has been the power of the county. The main leaders are leading the way, leading by example, taking the lead in visiting, visiting, leading the people, taking the lead in the case, and taking the lead. Solve difficult problems and take the lead in cracking the key contradictions. Due to the attention of the leaders, the county worked together and worked together to solve a large number of petition cases. Specifically, the number of people who participated in the visit was 1,213, and the total number of visits was 1,317, 3,840, and 1,035 were closed, and the settlement rate was 79%. The total number of petitions was 1,572, and 1,276 cases were closed, the settlement rate was 81%, 337 cases were covered, 199 cases were closed, the settlement rate was 59%, 354 important cases were handled, 160 cases were closed, and the settlement rate was 45%. The county party committee secretary and county magistrate handled 9 pieces, settled 9 cases, closed the case rate of 100%, and the leaders at the deputy department level and above handed over 21 cases, closed 16 cases, the settlement rate was 76%, the county-level department 83, and the case closed 53 pieces. The settlement rate is 64%, the township secretary and the township manager have handled 46 pieces, and 19 cases have been completed, the settlement rate is 41%, the deputy department level is above 25, the settlement is 4, the settlement rate is 16%, the village, 120, and the settlement 6 Piece, the completion rate is 5%. There were 298 self-supporting cases, 253 cases were closed, the settlement rate was 85%, the number of information provided was 136, 93 were collected, 776 times of various meetings, 13315 times, and 1667 units of grassroots units, 4,701 person-times. There were 430 batches of leaders and staff members, XX person-times, 472 times in the next visit, 772 groups, 7658 person-times, 6080 households, and 10268 person-times. Forms of the next visit, the meeting resolved 336 times, coordinated the settlement of 223 batches, directly solved 110 issues, solved the overall situation of the problem, solved 264 batches, was solving 115 batches, did not solve 4 batches, and could not solve 18 batches temporarily Second, no support for 2 times, the total number of problems solved 408 batches, involving a total of more than 40 million yuan.
A comprehensive analysis of the work of letters and visits in 2019 presents the following four characteristics:
1. The total number of letters and visits declined, but the number of collective visits continued to rise.
2. The problems reflected by the people are relatively concentrated.
From the case of the letter of visit in XX, the overall focus reflects the following aspects:
First, the problems of “agriculture, rural areas and farmers” are wide-ranging, mainly including the wages of migrant workers, land development and utilization, compensation for land acquisition, production and living of immigrants and ex situ immigrants of national key projects, water and soil disputes in mountains and forests, and difficulties in peasants’ living. The problem of employee status replacement, economic compensation and the support of enterprise retirees brought about by enterprise reform and restructuring; the third is the resignation and dismissal of personnel in various eras, the implementation of policies and the improvement of treatment; the fourth is the issue of law-related complaints; Problems that cannot be solved by history.
3. A small number of petitioners, such as Yin An and Luo Chengxian, have been entangled in the historical issues. The petitioner’s long-term visit to the party and government organs has not only been frequent, but also arrogant and unwilling to persuade. I am sitting in the main leadership office without moving, in order to achieve my unreasonable requirements; thus seriously disrupting the normal working order of the leadership.
4. Petition according to law and according to regulations. First, from the original petitioning to the level of petitioning; the second is the collective visit to the past many people, large scale, excessive behavior and gradually transformed into representatives, legal, regulatory, rational and legitimate petition.
2. The main work of 2019 is to strengthen the leadership of the work under the great attention of the county party committee and the government, and fully promote the implementation of the Regulations on Letters and Visits.
While the Party Central Committee, the province, and the county hold various major events, the SIPO strengthens the petition work to ensure that all types of petitioners in the county are not in trouble during the event. When various major events were held in the county, the contradictions were investigated, and the implementation of key areas was carried out, and the problems were resolved at the grassroots level; at the same time, the security work of various activities in the county was successfully completed.
Establish and improve the working mechanism of letters and visits
1. Communicate channels through communication and establish and improve the expression mechanism of public opinion. We will broaden the channels of expression of public opinion, provide channels for the people's publicity to be smooth and convenient, and promptly disclose the letters and visits agencies, communication addresses, reception hours, and complaints to the public through various channels.
2. Establish a mechanism for investigation and mediation of hidden complaints. In accordance with the principle of “reservation of territorial management, grading responsibility, who is in charge, and who is responsible”, we will actively go to the grassroots level to conduct contradictions. Keep abreast of the various issues, trends, information and signs that affect social stability. Doing vertical and horizontal cross-checking does not leave a dead end, so that contradictions can be resolved in time.
3. Improve the coordination and handling mechanism of letters and visits. In accordance with the relevant provisions, the principle of solving problems according to law, according to regulations and on the spot, the units and time of responsibility shall be clarified to ensure that the problem is satisfactorily resolved. At the same time, the issue of historical issues and difficult letters and visits, the implementation of the county office meeting system, and the leadership package system.
4. Establish and improve the supervision and supervision work mechanism. First, a special meeting was held to supervise the face-to-face, and the issue of letters and visits involving many departments was resolved through the convening of a multi-departmental meeting. The second is to conduct on-site supervision through in-depth support of the organizer. The third is to conduct direct investigations on case investigations, and to directly supervise and implement the typical cases that strongly reflect the public and affect social stability.
Third, the existing problems
In XX, through the hard work of the overall cadres, although a lot of work has been done, there are still relative lags and deficiencies in our work. First, there is no full-time petition staff at the township level, which makes it difficult to resolve contradictions in the grassroots and buds in a timely manner. Second, the leading cadres of townships and departments do not have a clear understanding of petition work, and should solve them in territories instead of The work was handed over to the petition department, which increased the workload of the petition department. Thirdly, the special funds for petitions were seriously insufficient, which affected the working hours at the grassroots level, so that it was impossible to deal with major issues in the bud.
In 2019, the work plan should be guided by Deng Xiaoping Theory and the important thinking of the "Three Represents", conscientiously implement the 17th Party spirit and focus on the "two crosses" policy, do all the work, and focus on the county party committee. The government proposed the “xxx” planning target task. Contact the actual work of letters and visits, sum up experience, find deficiencies, continuously establish and improve mechanisms and measures, further strengthen and improve letters and visits, close party and public ties, and contribute to building a harmonious socialist society.
It is necessary to summarize the overall situation of letters and visits and objectively analyze the new situations and new tasks.
We must stand on the political and overall level to comprehensively analyze and fully understand the current situation of letters and visits in the current and future periods, conduct scientific analysis and judgment on the new situations faced by letters and visits, identify the combination of letters and visits and work in the center, and further clarify the letters and visits. Work on new tasks, research and develop targeted measures and methods.
It is necessary to highlight the key points, seize the key, and use key breakthroughs to achieve the overall advancement of the work.
At present, the task of petition work is very arduous, and it is necessary to be good at grasping major contradictions and solve key and outstanding problems. All departments at all levels should focus on the work of letters and visits in 2019 according to their actual conditions, and further establish and improve long-term mechanisms and supporting systems; further solve the major problems involving the vital interests of the people; The conditions are deep in the people, strengthen the propaganda of laws and regulations, and actively guide the people to order in accordance with the law and on the basis of regulations. In the work, we will do a good job in grasping the typical way, and we will promote the overall level of letters and visits.
We must further emancipate our minds, innovate, and look at letters and visits with new thinking and new ideas.
Innovation is the inexhaustible motive force for doing a good job in letters and visits. Letters and visits cadres at all levels and departments must persist in advancing with the times, consciously break the constraints and limitations of the mind; in practice, dare to explore, find the truth; grasp the future development direction of letters and visits. Seriously study the major social issues, shift the focus of the work of letters and visits, and change the petition to visit.
Pay attention to the work of grassroots letters and visits, and put the ability to improve the grassroots to resolve conflicts on an important agenda.
The issue of letters and visits is generated at the grassroots level, and most of the petition questions can be properly resolved at the grassroots level. Because the basic work at the grassroots level is in place, it directly affects the effectiveness of grassroots letters and visits and the overall situation of social reform and development. Therefore, all levels and departments must firmly establish the idea of solidifying the foundation, focus on the downward movement, move forward, and take the basic work as the entry point and focus point, highlight the county-level letters and visits, and strengthen The sense of responsibility of grassroots organizations and grassroots cadres will improve their ability to resolve conflicts and solve problems.
We will earnestly strengthen the self-construction of the petition department, and use our work ability to improve the overall work level.
In light of the requirements of the current new situation and new tasks, we must attach great importance to strengthening the construction of letters and cadres at all levels and put this work on the agenda. Efforts will be made to strengthen the thinking, organization, work style and business of the cadres of letters and visits; improve the age structure and knowledge structure of the members, change the views of the people on the letters and visits institutions, comprehensively improve the policy level and business level of the staff, and further improve the overall quality. Strengthen the establishment of institutions and staff, and continuously improve the ability and level of letters and visits to do a good job in letters and visits under the new situation, and contribute to building a socialist harmonious society and promoting the county's economic development and social stability.
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