Summary of the year-end work of highway surveyors

Over the past year, I have been guided by the business philosophy of “Providing quality service to our customers wholeheartedly” and the quality policy of “continuously improving the satisfaction of motorists and passengers”. We actively participated in the organization’s “Three Looks” activities and “Excellent Stations Five”. The ten “sports” activities will be carried out in full accordance with the objectives management assessment rules. As of today, the management of the first year of the management has been successfully completed in advance, and has been well received by the superiors.

The work of this year is summarized as follows:

First, in terms of service attitude, I know the importance of the image of the toll collector. He not only represents the image of the entire toll collection system, but also the face of the city. Therefore, every time I follow the requirements to dress neatly, I always pay attention to my service attitude, standardize the use of civilized language, smile service. The fee-paying work is in the window industry. The drivers who come into contact can be described as diverse and inconsistent. Of course, most drivers understand and support our work. Due to the special geographical location of the station, it is several kilometers away from the highway toll gate. There are illusions of repeated charges, and some drivers are full of complaints, strange words, and even worse. In the face of these drivers who are not inferior to export, I try to hold back, restrain, and patiently and meticulously explain over and over again, to convince people and consciously pay. Try not to quarrel, avoid blocking the crossing for a long time, and maintain normal charging order.

Second, the charging work is undeniable, the work of the toll collector is monotonous and boring, repeating the same work year after year: collecting money, ticketing, finding zero, repeating the same words year after year "Hello, Please pay, goodbye. In the face of monotonous work, we need to have a spirit of dedication and selfless dedication. We need to have a sense of service of “owners”, understand the surrounding environment and road conditions, and be good for drivers and passengers. signpost. In the process of charging, keep smiling service, be sure to take care of people, carefully check the ticket number, vehicle tonnage and model, ensure that the full fee, collect the fee, try not to go to work with emotion, standardize the operation equipment, and usually pay attention to the equipment. Neat and maintenance, try to avoid the occurrence of faults, thus reducing the occurrence of deductible tickets and paper jams from the root cause. Third, safety and safety aspects, will be mentioned in the monthly work meeting twice, pay attention to the safety of the way to and from work, the safety of money tickets, strengthen security awareness, in the true sense of the alarm bell, Tight and secure strings, so that "safety responsibility is more important than Taishan" is no longer an empty talk! In terms of hygiene, pay attention to keeping the toll booth, the toll area and the dry area clean during work, so that there is no debris on the workbench, no paper scraps in the toll area, and no sanitary corners.

XX is a challenging year and a year of harvest. While we have achieved results, there are still many areas for improvement. As the new year approaches, I will sum up experience and overcome the shortcomings. Going to a new level next year!