Postmaster General's year-end summary

The county post office's work summary and the next step of work arrangement According to the province's "commercialized operation, intensive development" strategy, the bureau set the development goals for this year, taking "proactive, creating conditions, looking for business opportunities" as the business idea, according to the province The spirit of the postal conference of the local bureaus, carrying forward the work style of seeking truth and being pragmatic, entrepreneurial entrepreneurship, and hard work, strengthening team building, strengthening basic work, improving service quality, and successfully completing the tasks of the first half of the year. I. Review of work in the first half of the year: (1) Completion of various indicators for operation from January to June: 1. Revenue completion: The total business income was 4.0225 million yuan, down 2.04% from the same period of the previous year, and 46.59% of the annual plan was completed. The revenue from the communication business was 3,961,300 yuan, down 3.53% from the same period of the previous year, and 46.39% of the annual plan was completed; the other business income was 91,600 yuan, and 57.25% of the annual plan was completed. The income of the letter was completed at 29,400 yuan, and 19.60% of the annual plan was completed; the income from the package was 164,900 yuan, and 41.23% of the annual plan was completed, of which the express package income was 51,400 yuan, and 25.70% of the annual plan was completed; Completed 67,200 yuan, completed 39.53% of the annual plan; express delivery revenue completed 79,600 yuan, completed 33.17% of the annual plan; machine revenue completed 2 million yuan, completed 50% of the annual plan; logistics revenue completed 80,100 Yuan, completed 26.70% of the annual plan; newspapers and magazines accumulated a total of 84,300 yuan, completed 45.32% of the annual plan; philatelic income completed 68,500 yuan, completed 26.35% of the annual plan; savings income completed 3,318,200 yuan, completed year 49.27% ​​of the project, of which insurance income was 87,400 yuan, 31.21% of the annual plan was completed; agency income was 247,100 yuan, and 53.72% of the annual plan was completed. 2. Completion of expenditure: The total expenditure of cost and expenses was 4.17 million yuan, and the annual plan was 22.27%. The cost of communication business was 3.268 million yuan, up 29.87% year-on-year; the administrative expenses were 8.993 million yuan, up 0.75% year-on-year; the financial expenses were 0.06 million yuan; the other expenses were 13.4 million yuan, up 19.64% year-on-year. 3. Completion of balance of payments: -26.52 million yuan was completed, and the annual plan was -36.33%. 4. Service Satisfaction: 87.88 points 5. The completion of financial business indicators: the net increase in savings was 4.23 million yuan, and the annual plan was 12.81%; the insurance business completed the insurance coverage of 1,621,700 yuan, and completed the annual plan of 20.27%. 6. Completion of telecommunication business indicators: The agent Unicom business completed 1160 households with g-network number, completing 62% of the annual plan; completed 781 households with c-network number, and completed 63% of the annual plan. (II) Operational measures adopted: 1. Implementing the talent strategy and adjusting the positions to exert the talent effect. In the first half of this year, the bureau carried out the adjustment of 22 employees and 20 positions, dismissed 6 labor services, effectively exerted the potential of human resources, and achieved the optimal combination of human resources. Due to the high technical skills requirements of the advertising designers, the bureau lacked the corresponding talents, recruited three designers from the society through multi-party assessment, and carried out the competitive employment system. After four months of comparison, the outstanding talents stood out and now stayed. The designer under the overall quality is high, and has been recognized by users, laying the foundation for the development of advertising business. 2. Advance the three systems and improve labor efficiency In the aspect of employing reform, the employment mechanism of the capable and the mediocre is formed, and the mobility of talents is formed. In the first half of the year, the two divisions and one branch director were replaced. In terms of the employment system, combined with the requirements of the provincial bureau to reduce staff and increase efficiency, we must constantly standardize the management of employment and optimize the personnel structure. In terms of the distribution system, the concept of compensation is based on contribution, and the concept of promotion depends on performance. The wages of technicians such as equipment maintenance personnel are adjusted. The xx annual income of Zhengqi Road and Xinhua Road Post Office has been increased by one time. A grade has been adjusted accordingly, fully mobilizing the enthusiasm and creativity of the grassroots organizers. In line with the trend of leaning toward the front line, the back-office personnel were adjusted from the original 450 yuan to 430 yuan, and the salesperson and the delivery staff all raised their wages. 3. The overall deployment and promotion of the promotion of marketing strategy is the basis for the development of various businesses. In March, the bureau conducted postal inspection and supervision of township forest farms with large business income, and formulated a marketing strategy to promote the overall marketing strategy, that is, to integrate marketing campaigns according to different seasons. In May, it formed the Unicom users' call-to-call award, the “Nongdule” foliar fertilizer sales, the book to the countryside, the short-term subscription of newspapers and periodicals, and the philatelic business. It took 9 days to travel more than 600 kilometers to carry out the promotion of 9 townships. Marketing.

When the monthly joint call fee reached 457,000 yuan, the development of g network users 181 households, c network users 109 households; sales of 42 boxes of foliar fertilizer; sales of 540 yuan of large books; newspapers and short-term subscription completed 20,000 yuan; signed 1000 version of personality Development of a letter of intent for the development of stamps. 4. Providing personalized service according to business characteristics Personalized service means determining different service methods according to different users. In the express professional aspect, in consultation with the wedding company, the rental of the Rainbow Gate Salute business was used as a wedding aid project, and the income in the first half of the year was 8090 yuan. In March, the bureau and the People's Bank of China communicated several times to reach an agreement, and the daily accounting statements of the PBO were passed through express delivery. The way to post to the land, the annual income can reach 5,000 yuan; in April officially launched the ** pickle factory bean paste, soy sauce, old vinegar and other products to Jiagedaqi distribution business. In the newspapers and periodicals distribution business, the newspapers and magazines originally delivered to the school's distribution stations were directly delivered to the heads of the class after the annual group subdivision, which shortened the delivery time limit and was welcomed by the teachers and students of the school. 5. Lock the target market and determine the development space for the business. Only when the target market is locked can the business development direction be determined. The newspapers and periodicals of our bureau have a short-term subscription plan of 20,000 yuan. In the marketing, the short-term subscription user information will be counted first, and distributed to the branch offices and county bureaus in the hands of the sub-districts, to promote the subscriptions on a case-by-case basis, and strive to not miss an old user; Secondly, in the development of new users, user segmentation, the development of various Chinese primary school newspapers and newspapers and newsstand sales of emotional magazines. Due to the competition incentives in the county, we used the advantage of outlets to lock the surrounding towns and villages, and gradually realized the monopoly of the surrounding township advertising business. In the first half of the year, we contracted 1080 outdoor advertising and earned 60,000 yuan, thus opening up the situation of townships surrounding the city. At the same time, in the county to find the edge market, the development of the campus culture market, the launch of the postal advertising market, contracted the unit badge business, the party and government organs of the public display column business, thereby gathering the amount of competitiveness, and gradually participate in business competition, and strive for initiative. (III) Basic work: 1. Improve various systems: At the beginning of this year, the bureau focused on strengthening the improvement of various systems in the basic management work to make the system more rigorous. In the management of postal service tariffs, according to provincial and local archives requirements, the tariff preferential management will be improved, the approval and approval rights will be clearly defined, the preferential standards and procedures will be improved, and the over-range and super-standard preferential tariffs will be strictly controlled. In the management of arrears, each professional is required to reconcile with the finances in a timely manner, to achieve financial compliance, to match the accounts, to strengthen accountability, and to effectively control user arrears. In terms of inspection and inspection work, the revised management method in June implemented the duties of 34 supervisory positions, standardized management, promoted postal security work from prevention to source management, from after-the-fact inspection to pragmatic basic management, and strived to eliminate cases. happened. 2. Formulate 21 regulations for efficiency and savings: The bureau will continue to reinvent the new situation and set the cost reduction and efficiency as the target. On January 26, an administrative work conference was held to study and decide on new regulations for business remuneration, travel expenses, business promotion fees, hospitality fees, office fees, etc., and the Staff Representative Conference passed the implementation on March 24. 3. Improve the quality of employees: pre-employment training for employees, so that training has plans, preparations, post exercises and daily activities are effectively combined. Each team can basically follow the requirements, but there are some that are not true. Insufficient, the next step will be to implement step-by-step management according to the plan, so that this work can be done thoroughly and strengthen supervision and management. (V) Team construction: At present, the bureau is facing unprecedented difficulties. If the enterprise is to develop, it is inseparable from people. The quality of the people will be improved, the operation will continue to deepen, and the management level will continue to improve. In the first half of this year, the bureau continued to focus on promoting the development of the enterprise, focusing on the construction of three teams of management, marketing and professional technology. First, strengthen the building of cadres and actively adapt to the needs of the development of the situation. By maintaining the advanced learning and learning activities of the Communist Party members, the overall quality of the team has been improved, the overall image of the team has been established, and the unity and cooperation, the overall role have been emphasized, collective negotiations on major issues have been achieved, and efforts have been made to determine the overall situation and strategic height. The development plan of the unit and the department promotes the reform, operation and management of the enterprise in a comprehensive and systematic manner. Secondly, we must improve the overall quality of the workforce and strive to adapt to the needs of market competition. In the first half of the year, the bureau concentrated the thinking and spirit of the workforce on accelerating development, effectively mobilizing the enthusiasm and creativity of the workforce, and enhancing the confidence and determination of employees to participate in market competition. Continuously improve the practical skills and operational skills of marketing personnel. Constantly assess the ability structure of the cadre team and improve the leadership and management level of the cadre team. We will do a good job in standardizing employment and employment according to law, speed up the flow of personnel and rational allocation, and meet the needs of enterprises for talents. Strengthen job skills training and establish a staff training platform. (VI) Safe work situation: Strengthened the internal security prevention, fire prevention, safe production, and internal governance comprehensive management. Various types of safety responsibility systems are decomposed into various departments and grassroots departments, and the responsibility system assessment methods are strictly implemented, so that the responsibilities are clearly defined.

Security and security work, from January to June, long-distance escort 240 times, the city escort 500 times, successfully completed the first half of the guardian escort work. Regularly organize police officers to conduct business study, discipline rectification, ideological education, and gradually improve the personal qualities and overall quality of team members. Regularly organize talks, thus improving the team's cohesiveness and combat effectiveness, and playing a stable role in the overall security and security work. In April, the maintenance of the wire in the branches of the county was carried out, so that the safety and fire prevention work was implemented. Second, work arrangements for the second half of the year (1) to invigorate the spirit, enhance development awareness, and firmly fulfill the confidence of the year-round task. The essence of any reform and innovation is the transformation of ideas and concepts. The unity of the team and the enthusiasm of the employees all require a spirit. To this end, the bureau puts the entry point of development on the transformation of employees' ideological concepts, and combines the "enhanced development awareness, establish a good mental state" and "learning Wang Shunyou" large-scale discussion activities, and solves the situation of the questionnaire on the mental state of employees in June. In the employees, the ideological concepts and mental state problems that affect development, establish and enhance the sense of urgency and responsibility for development, and steadily lead the development of enterprises with a high degree of unity of ideas. Although our county is remote, the natural conditions are poor, and the local economy is sluggish. According to the statistics of the statistical bureau, the number of fixed personnel is reduced by 6,000 compared with xx, and the floating population is reduced by 10,000. The enterprise development business has encountered difficulties, but “the method is always more difficult than the difficulties”. "Thoughts determine the way out", we must actively see that local policies and local resource markets will provide opportunities for the development of postal services. In the second half of the year, the opening of our county to Russia will inevitably form a capital flow, so that our savings business will take advantage of the network. Absorbing a large amount of reserves; thousands of business advertisements, outdoor advertisements by the government and the Forestry Bureau, the publicity column of each unit, and the image establishment of the “double evaluation” activities will provide unlimited business opportunities for advertising business; The foliar fertilizer business is gradually forming a scale; “Do not fight without preparation”, full market research and program marketing will provide guarantee for professional development, calculate the revenue per minute, determine the target market, and ensure the annual business income. carry out. We have every reason to believe that we have the ability to complete this year's mission plan.

Therefore, we must create an atmosphere of "people-oriented, love-oriented, bureau-oriented, and peace-oriented". We must think about employees and all employees. The leadership team should cooperate with tacit cooperation and cooperation to form a "three-point, three-in-one" management mode in which the position is divided, the mind is united, the work is divided, the goal is matched, the duties are divided, and the pace is up. The team members will become the first to become a model. A mirror of the majority of employees. In this way, our company can form a joint force, play the next game, take development as the top priority, take implementation as the first measure, take benefits as the first goal, firmly grasp the operation of this center, do not relax, actively strengthen business sense, adjust operations Strategy, innovative management methods, strengthen learning, form a good atmosphere of learning every day, learning every week, stressing policies, learning business, and promoting ideas. (II) Change the marketing method, determine the development focus, further deepen the professional operation and change the marketing method. Grasp five efforts: focus on cultivating the postal business development market, and on the other hand, insist on adjusting the savings deposit structure and development value-added on the basis of continuously expanding the scale of the postal store. On the one hand, with "project marketing" as a breakthrough, we will continue to expand the scale of postal business income; focus on operational efficiency and quality, and give priority to efficiency. From the past, we will focus on quantity, scale, vector and quality, and the focus of all work will be Transfer to the improvement of economic operation quality; focus on implementing normative management work, consolidate the foundation to ensure development, integrate postal network resources, change from full-time marketing to program marketing, increase market development, promote structural adjustment; focus on improving service level and promote In-depth development of “improving service quality and satisfying users”, providing honest service, personalized service and differentiated service, continuously improving the quality of postal service; focusing on building corporate culture, “people-oriented” and using postal cultural brands to enhance competitiveness. Specialized management should be market-oriented, continuously expand new areas of business, and achieve balanced, efficient and rapid development of the overall business. In the process of “structural adjustment”, the bureau must seriously analyze the problems existing in the enterprise and learn from the adoption of advanced experience. By relying on specialized operations to achieve a steady increase in economic efficiency. (3) Doing major business, strengthening competitive business, improving the development level of postal business, and improving the development space of philatelic business 1. Financial business We must establish brand management awareness, strengthen basic management, improve various business processes, and make business operations formal Develop, standardize, standardize, develop mobile service outlets, and expand the scope of mobile services. Established the postal value-added business development project team, selected the “generation” business such as wages and pensions as the entry point, improved the development and utilization rate of the green card business, developed the “Postal Green Card Reconciliation” business, and focused on improving the savings. Live proportions, increase the income of savings business, and increase the share of postal savings in the county's financial market.

The insurance business should increase marketing efforts, give full play to the marketing capabilities of professionals, strengthen relevant insurance knowledge training, focus on window services and on-site services, give full play to the talent strategy, do a good job in propaganda planning, find key users, and effectively carry out publicity and Explain that the postal insurance business is well known throughout the county. Use the advantages of the postal network to open the township market and organize insurance business competitions between the branches. The exchange business should carry out a window to say more, and handle a competition for value-added services, increase receipts, 2 hours of remittances, and real-time remittances. The above services, telephone reservation service and other methods meet the needs of different users. 2, postal business 1 advertising business in the postage seals continue to increase the marketing of government agencies and units, has now with the Hanjiayuan Township Government, the electricity industry Bureau has carried out preliminary postage seals approved, agreed to develop postage seals Xx, Hanxiang government has signed a production contract, Hanxiang Electric Power Bureau is negotiating, we also need to promote the Korean home garden industry bureau, deer factory, copper plate printing business, especially the deer wine book-type product manual, The one-page product manual is working hard; the billboard business uses the advantages of the network to realize the development of outdoor advertising in townships, and continues to cooperate with the fire prevention office of the Hanjia Garden Industry Bureau and the fire prevention office of the Forestry Bureau to expand the scope of business, for example Develop fire prevention 2 armbands, banners, computer lettering and other services, seize community construction, collect a variety of texts and pictures related to the community, do a good publicity sample, and strive to do comprehensive publicity work for new communities; Advertising connotation, broadening the creative material as the focus; advertising professional skills to improve production capacity, minimize production time, supplies Enhance competitiveness. 2 Express delivery business should set up a project development team, user-oriented, deepen internal potential, constantly seek new business growth points, and seek cooperation and development areas. In combination with the successful experience of legal documents and bank notes on the next day, the second-generation ID card express business will continue to increase the collection of items, especially mineral products, and establish large user files. Increase the marketing efforts of Windows, and guide users to the ordinary parcels under 500 grams, express parcels to forward express awareness. Strengthen communication with social hosts and cultural and sports bureaus to make etiquette business. 3 Logistics business continues to do a good job in the distribution of agricultural resources, to win the battle against foliar fertilizers, to make timely follow-up visits by users, to understand the problems encountered during the use process, and to build user data files. Communicate with fungus distributors and Chinese herbal medicine distributors, develop China Post's express mail and E-mail express mail business, and do a good job of bulk batching of mountain products. Increase the intensity of express parcel counter marketing, continue to play the spirit of more salespersons, and increase the intensity of the package to express fast package. 4 Increase the retail work of newspapers and periodicals, make good use of newsstands and retail outlets, and timely communicate with regional bureaus to purchase best-selling and discounted books and magazines, and increase the development of retail business in line with the principle of less sales and quick sales. Guarantee the quality of delivery and maintain the user group for newspapers and periodicals. 3, telecommunications business: quality and development, to maintain the stability of old users, large users, increase the number of new users and group users, supplemented by the data mining of competitors' high-end users. In the county, all enterprises and institutions are the main group, using the g-net 80 yuan package year and the new community billing policy to tackle the problem, c network uses the community billing policy, the development of the rural market, and the development of a development. Implement a large account manager system, dynamically grasp and analyze the changes of large users, timely follow-up visits, and make timely records and feedback. Strictly control the arrears rate and do a good job in arrears management. Strengthen the income increase of the business, make market segments, implement them, and timely develop task indicators to achieve the goal of occupying the market. 4. The philatelic business of philatelic business focuses on the development of personalized stamps and marginal philatelic products. In the work of personalized stamp development, we must identify the entry points for the work, and conduct targeted marketing to carry out the enterprises and institutions in the county. Segmentation, clear goals, and development of large users and key users.

In the sale of marginal philatelic products, the philatelic products should be selected according to the needs of users. In particular, we will seize the opportunity of recent timber sales and gold mining, and publicize and market the users who have gifts. We will do a good job in selling xx panda gold coins in order to understand the market, master the market, and coordinate and develop together with the branches. (4) Both the open source and the expenditure are reduced, the income and expenditure are increased, and the financial management of the cost expenditure is strictly controlled. The principle of standardization, refinement, restriction, and strictness is adopted. The responsibility is clearly defined and the implementation is implemented. The monthly plan for controlling the cost and expenses for the next few months is required. The implementation of monthly monitoring, monthly assessment, to collect and collect more, to support the receipt. While strengthening the management of fixed cost and expenses, efforts should be made to reduce various variable costs and management expenses, and strictly control the expenses of communication fees, travel expenses, office expenses, conference fees, and business hospitality expenses. Each department implements the cost system, pays for the approval form system, and purchases the “shopping approval form” system, so that the budget work is fully completed and the payment is not paid. Strengthen labor cost management, stipulate that the increase of labor cost should be controlled below the increase of business income, implement flat management, reduce social employment; strengthen the management and control of mail transportation fees and vehicle-related expenses, resolutely compress non-production vehicles; Purchasing; implementation of user arrears responsibility system, that is, user arrears, department responsible person responsible for collecting arrears; control of revenue and expenditure progress and cash flow, improve the effectiveness and return of cost inputs, and achieve a net cash inflow. In the second half of the year, a matching assessment method will be issued. The bonuses for employees will be assessed on a 100-percent basis based on the assessment income and the cost of assessment. At the same time, the full amount of business development bonuses will be guaranteed. (5) Strengthening safety production management. We will conscientiously implement the policy of “safety first, prevention first”, implement the safety production responsibility system, improve prevention facilities, and improve rules and regulations. Focus on strengthening the safety management of funds, safety management of production operations and information security management, and strengthening security measures in the business and transportation sectors. Ensure the safety of deposits and business funds, prevent cases from happening; ensure the safety of employees' lives and corporate assets, prevent accidents; ensure the safety of all types of mail, prevent mail loss and damage; and ensure the security of integrated computer networks. Faced with new development opportunities and more severe challenges, the future work has a long way to go. To reach a higher level, we need to make considerable efforts. Under the joint efforts of the cadres and workers, we must unify our thinking, strengthen our confidence, and work hard. It will certainly be able to comprehensively promote the development of all the work of the Bureau and create a new situation in the postal work. source