Seller's work summary

Seller's work summary

Time flies, and it is time to close one year. One year's time has passed quietly and unfortunately. Looking back on this year's work, I am honored to join the great group of Shannon, and I can make progress together with my colleagues. I have also learned a lot of knowledge from everyone. The biggest feeling in my heart since I entered the camp is that it is not difficult to be a qualified ticket seller, but it is not so easy to be a good Shannon person. There is still a lot to learn, understand and practice. It just happens to have the opportunity to summarize this year's work, to conduct a comprehensive and specific analysis and summary of your work, so that you can find problems better, find the shortcomings, and lay a good foundation for future work.

As a member of the Champs Elysees, we have a basic understanding of the company's work. Although at first glance, the work of ticket sales is not very complicated, but it is not too small. It is not easy to do anything well and do a good job. It takes 100% responsibility and effort.

For ticket sales, we will provide you with ticketing service with enthusiasm and thoughtfulness, and patiently answer the relevant consultation questions raised by the guests. Proficiency and standardization of the cashier's work, the correct and clear record of my ticket sales information, unified to the ticket for review. Actively and enthusiastically answer the guests' calls and introduce the guests to the issues related to the performance of "Hui Yun". According to the reservation of the system seat bitmap, try to meet the requirements of the seating arrangements. More on the customer's stand to consider the problem, try to meet the reasonable requirements of the guests, and do a detailed service.

Work in other areas, carefully read and fill in the shift book, pay attention to whether there is something to be done, and do a good job in regional health work every day, because our department is directly to the customer service, our department is one of the company's window to the customer, one A bit of a drop is related to the company's image and culture. Whether it is in hardware or software services, it must be meticulously serviced, leaving a good image for the guests. In addition to the external, the internal response to the national and company's call for energy conservation and emission reduction, in accordance with the company's regulations to do the switching operation of equipment, without wasting company resources.

Of course, there are still some shortcomings in the work: understanding, lack of resilience, encountering some sudden and unexperienced things, showing indecision and overwhelming; some work on leadership arrangements, leadership to deal with some things Without good understanding and learning, I always fixed myself in the past experience; lack of communication with customers, lack of work understanding in the work, lack of knowledge about some Huangshan tourist attractions and transportation, because our guests are mainly aimed at tourists. In addition to buying tickets, they will also consult the surrounding tourism and transportation information. In this regard, it is necessary to strengthen learning and response.

In view of the shortcomings in the above work, I will be diligent in learning, further improve the communication skills of the passengers, and communicate with the leading colleagues to ask questions, calmly analyze the situation, calmly respond, and better serve the guests. Do a good job at the same time, learn summary, plan, a small stage every month, a big stage every quarter, and timely review and summary, find the lack, and gradually improve. Only in this way can we serve our customers better and serve the company.

The above is my work summary this year. In the future work, I will work hard, strengthen study, consult with my colleagues, and sum up experience and deficiencies in a timely manner, and strive to improve my work ability in all aspects. At the same time, with a pragmatic working attitude, high enthusiasm, and committed to the work of the coming year, to be a good Shannon. Finally, I sincerely wish our company a more brilliant performance in the coming year.

Seller's work summary

In this month, I earnestly completed every job within my responsibilities, and sold more than 50 monthly membership cards. In this month's work, I found that I still have a lot of deficiencies to improve.

1. Constantly strengthen the cultivation of its own qualities.

In the daily ticket sales, I found that many customers always feel the tone of the ticket seller and the change of expression. In this respect, we must be well controlled to make our guests feel very happy and willing to come to our cinema for consumption.

2, to continue to learn professional knowledge.

This month is the second month of my work in the theater. In this month, I feel my deficiencies deeper. Many guests are not sure what film they want to watch. They have read the introduction, but they still need to recommend. In most cases, we are still watching the new release of the film, which requires us to watch the film review frequently. New developments, enrich yourself with the expertise of others and provide guests with more satisfactory services.

3. Strengthen the ability to handle emergency events

When the "Hawthorn Tree Love" premiered, it could not be screened normally, causing many customers to refund their tickets, and the attitude was very bad. In this case, I took the way of appeasing the customer while refunding the ticket, but the effect was not very obvious. This means that there is still a lack of communication. I will strengthen my training in the future so that I can handle this kind of thing quickly.

The work in October will be even more tense. On September 29th, "Ding Renjie's Heavenly Empire" premiered, we must do the preparatory work in the early stage, and there should be no rush. During the eleventh period, the flow of people in the cinema will inevitably increase. In the work, we must be more careful, try not to have the phenomenon of wrong tickets, and strictly stricter. "The industry is good at diligence and absurd". In the future work, I still have to constantly learn business knowledge, and constantly improve my business skills through more reading, more questions, more learning, and more practice.

Seller's work summary

1. You must be on time every day, and you are not allowed to leave the company for any reason. You must sign in and sign out on time every day. It is not allowed to sign the name. It is necessary to time to work according to the prescribed working hours. Not late, early leave, absenteeism. 2. When you are unable to go to work on time in case of emergency, you need to report to the immediate superior in time. 3. Leave must have a valid reason, and you can rest after approval.

4. The meter must be clean and tidy before starting work. Keep your clothes clean and tidy. Keep the correct capital and station funding, and do not wear uniforms or shirts.

5. All ticket sellers must face the reception room regardless of their work, and must not face the reception room.

6. Adequate must-have items must be prepared before starting work. Includes bills, invoices, and stamps. You must have been unjoined for any reason after you have been employed.

7. When you work, you are not allowed to bring cash with you.

8. When going through the reception room every day, you must walk quickly, and you are not allowed to walk through the reception room in groups or walks. When two or more people walk in the common area of ​​the swimming pool, they must line up. 9. Daily cleaning is required to keep the ticket office environment clean and tidy. 10. The ticket sellers in each business place must be smiling and enthusiastic about the guests. 11. Empty posts are strictly forbidden during working hours. If there are special circumstances, look for the director. 12. Work hours are not allowed to read books, newspapers and periodicals; no private calls are allowed; no sleep or chat is allowed, and work other than doing work such as makeup and eating at work is strictly prohibited.

13. When the bill is charged, the ticket seller applies the full name of the name of the name, and must not only sign the unrecognizable handwriting such as the surname, the grass or the English name. If this phenomenon occurs, it will be seriously dealt with. 14. The reserve fund for each conductor shall not be borrowed unless the Director agrees. 15. Problems arising in the work are borne by the person in charge, such as short money or ****. 16. It is strictly forbidden to use any items provided by the swimming pool for guests.

17. Employees can only work in the area allocated to their own swimming pools. They are not allowed to stay or visit the public areas or guest areas of the swimming pool without official business.

18. Employees are not allowed to visit relatives or friends during working hours. If there are visitors, the guards must contact the staff at the entrance. The employees must be approved by the immediate superior before they can meet or leave the post.

19. Without the permission of the swimming pool office and the relevant department head, you should not bring relatives or friends to visit the swimming pool, and the non-face area will not be allowed to visit.

20. After leaving work, employees are not allowed to stay in the swimming pool. They are not allowed to participate in any activities related to the swimming pool without the permission of the department head.

21. The swimming pool has the right to transfer the employees between the departments and the exchange of work in the department.