Bank 2019 work summary and 2019 work plan

Under the guidance of the Chairman’s speech at the 2019 Working Conference, under the guidance of the advanced scientific development concept and corporate culture, the sub-branch focused on building a process bank and focused on this year’s work. The overall thinking and objectives and tasks, combined with the signed target responsibility book, vigorously implement business operations, counter services, the hall's environmental facilities "three standardization" construction, all work into the fast track of stable development. I will now branch

The summary of the work in 2019 is as follows:

I. Completion of various business indicators

1. Various deposits. As of the end of the month, the balance of various deposits of my sub-branches was 10,000 yuan, of which the balance of savings deposits was 10,000 yuan, the balance of public deposits was 10,000 yuan, and the proportion of savings deposits was *%.

2. Real interest rate. As of the end of the month, a total of 10,000 yuan of interest was recovered, and the interest rate was *%.

3. Number of customers. As of the end of the month, my branch has a total of 4 customers. Among them, for public deposit accounts * households, savings deposit accounts * households.

Second, organize employees to seriously study the speech of the chairman at the 2019 working conference

Our sub-branch staff organized a careful and meticulous study of the chairman's speech at the 2019 work conference. Through learning, the staff understood the overall work ideas and objectives of the 2019, and carefully understood the essence of the chairman's report: construction Specialized, intensive modern process banking. The chairman's report uses a lot of space to clarify the meaning, methods and measures of the road of business transformation. This requires us to change our thinking style, change our business ideas, change the incentive mechanism, and change the management model. 2019 is a year of reform. We must break the rules and start with the establishment of a new "three concepts", constantly seeking new changes, and winning in today's rapidly changing market competition.

Third, the level of the work target bidding

After the head office and the presidents of the sub-branches signed the "Responsibility for Work Objectives", my sub-branches used a short period of time to organize employees to discuss and discuss the relevant contents of the work target responsibility book, and to promptly and the head office with questions and incomprehension. The relevant departments will communicate and clarify and understand the work objectives one by one, so that there are many goals and responsibilities. Then, the branch president and each employee signed the "Responsibility Letter for Work Objectives" of the branch in a timely manner, which achieved clear goals, clear responsibilities, and indicators on everyone's heads.

Fourth, the entire chapter is established, improve the internal control system and evaluation system, and promote the implementation of three standardized

1. After the business transformation this year, due to the great changes in the management system and personnel structure, some of the past systems and measures are no longer applicable. In response to this situation, our sub-branch issued a series of related systems such as ********* issued by the head office and the work target responsibility letter signed at the beginning of the year, combined with the actual situation of the branch. From the aspects of employees' business, service, study and training, daily behavior, work discipline, innovation, etc., we will improve the internal system construction, so that there are systems to rely on and use the system to bind people. In addition, according to its own characteristics, it has set up five temporary management positions, such as business supervision norm instructors, business skill instructors, service supervision norms instructors, environmental facilities supervision instructors, and safety and security instructors, who are responsible for exercising supervision power. This kind of personal participation by employees is both a manager and a system executor. It is mutually restrictive and mutually reinforcing. The new management model that integrates managers and managers is more conducive to the steady advancement of all work.

2. This year, our sub-branch formulated and implemented the comprehensive management system of the sub-branch based on the “three standardization” related standards issued by the head office accounting line. The tellers took turns to act as lobby managers, supervising the implementation of three standardizations and organizing employee learning. The environmental facilities placement and hygiene standards issued by the head office were implemented one by one according to the actual situation of the sub-branches, and the communication with the head office was not in place. Health and the placement of items have been improved, and it is necessary to continue to strengthen this work in the future, and to emphasize the use of greeted terms in the implementation of service standards.

V. Launch anti-counterfeiting and RMB publicity activities

In order to further strengthen the management of the renminbi, severely crack down on the criminal acts of various systems, selling fake renminbi, and safeguarding the credibility of the renminbi, in accordance with the requirements of the anti-counterfeiting currency and the renminbi propaganda activities, our branch held a special meeting in time. To carry out the propaganda work, in order to ensure the smooth development of the propaganda work, our sub-branch set up an activity leadership group to achieve clear goals and responsibilities, and to carry out this work in a solid and effective manner. Through nearly a month of publicity, the awareness of the renminbi by surrounding residents and merchants has been raised, and the general public has realized that the harm of counterfeit currency and the possession and use of counterfeit money by themselves are also illegal. At the same time, my branch also asked the front desk staff to use the work convenience in the usual work to publicize the anti-counterfeit currency knowledge to the general public in a timely manner, so that this work is often unremitting, in order to maintain the image of the renminbi and the interests of the general public.

6. Carry out rectification work style and civilized normative service activities

In order to further implement the archives spirit of the head office on rectifying work style activities and carrying out civilized normative service activities, our sub-branch combines the two activities and conscientiously implements the relevant program requirements for the activities of the head office and the China Banking Industry Self-Regulation Convention and the Bank of China. The Civilization Service Convention and the implementation rules, in the rectification of work style activities, my branch earnestly practiced the corporate culture and professional warnings of the Bank, actively carried out self-scoring and searched for some problems in thinking and work. In terms of civilized service, our sub-branch adopts a scenario demonstration of a service case, and submits outstanding and excellent service experience or examples in daily work to the information reports, business travellers, and Taihang Evening News magazines in the form of texts and pictures. Forms strengthen the quality education and service capabilities of employees, so that employees have a deep understanding and understanding of the importance and necessity of carrying out civilized service work.

7. Launching a civilized city event

The creation of a civilized city is a major decision made by the municipal party committee and the municipal government to fully implement the scientific development concept and actively build a socialist harmonious society. After the relevant meeting of the head office, my sub-branch actively echoed the call of the municipal party committee, the municipal government and the head office. It was full of pride and enthusiasm. With high morale, full of enthusiasm and pragmatic style, we worked hard to carry out the creation work. First of all, in the creation of civilized city activities, the president pays attention to it, takes the lead in setting a good example, plays a leading role, organizes employees to learn related knowledge in time, and makes employees understand the content and significance of creating civilized cities. Secondly, the three standardization constructions carried out by our bank In combination with the creation of a civilized city, we will give full play to the enthusiasm and initiative of our employees, and in the work, we will cultivate a team of employees who are strict in requirements, able to work hard, work efficiently, and dedication. It takes hard work and dedication to make excellent results, which should be fully understood by all employees. The mental state and work level of employees have profoundly affected the effectiveness of the work of creating a civilized city. We must pay more attention to them in politics, work, and life, and motivate them to better develop their own abilities and creativity for the building of socialist spiritual civilization and contribute their wisdom and talents.

Eight, strengthen service awareness, rely on quality and efficient services to stabilize customers.

For a branch, the front desk is an extremely important window. The quality of the front desk service is directly related to the impression of the entire branch in the customer. In the daily business process, our sub-branch pays attention to the cultivation of employee service awareness, integrates humanized service and affectionate service into the service work, and implements the concept of “careful service every day”. . First of all, the first question

Responsibility system: that is, if a customer finds any employee in a certain business, the employee must assist the client to handle all the business. Secondly, he wants the customer to think, the customer is in a hurry, helps the customer to manage the wealth, and provides multi-faceted Value-added services ensure stable customers through high-efficiency and high-level services. For example, adopting a “personalized service” approach. Different service methods are adopted for different customers. For savers with limited mobility, we arrange employees. The door-to-door personally handles the relevant procedures; for customers who are busy with work, we sacrifice our own rest time, use the holidays, weekends and after-hours to handle the formalities.

IX. Problems and deficiencies in the work

1. The enthusiasm of the employees is not well played. Some employees even have a negative tendency, and they are not paying enough attention to work and enthusiasm. Some employees have a tight and loose attitude toward their work. The work cannot be sustained, pushed and moved, in the process of implementing the relevant system and three standards of the head office. It reveals that there are still deviations in the implementation system of my sub-branch, and employees lack the initiative and enthusiasm to solve the problem.

2. There is a disconnect between skill assessment and actual operation. The main performance is: in the actual work, in order to avoid the difference, the care is very slow, and the customer's processing speed is very slow, and the customer waits for too long. However, the good results obtained in the skills assessment can not be applied to practice; the lack of timely matching of skill standards with the salary of employees is also the main reason for the lack of enthusiasm; the operation methods are various and there is no mastery of operation; after reaching the five-level standard, Insufficient driving force, waiting for a wait-and-see attitude. The arrangement of the work is not organized enough, and often misses the situation and lacks systematic thinking. Leading to the passive and procrastination of our work. The service level has been slow to improve, and there has not been a significant improvement. It is not compatible with the current high-speed development of the Bank.

Ten, 2019 work plan

1. On the basis of earnestly summarizing the work in 2019, in light of the problems encountered in the current work, combined with the speeches of the chairman and the president at the 2019 working meeting, and the relevant contents of the implementation plan for rectifying the work style, The division of categories in the business transformation forms a consensus and further unifies the employees' thinking.

2. Strengthen internal control system construction to prevent and resolve financial risks. The organization staff conducted a targeted study on the "Corporate Culture Handbook" and the internal control degree guidelines, focusing on the "ten requirements" and internal control management system of the "eight attention" front-line personnel of management personnel. Grasp the implementation, grasp the implementation and urge the employees to strictly implement the strict implementation, from the prevention of operational risks, grasp the implementation of the system, gradually make the management work toward the standardization direction, improve the service level and business environment, with sincere service and subtle attention. Impress customers and win customer support. At the same time, combine ideological education with practical work, find gaps and find problems in comparison with work, and truly prevent risk work from being implemented.

3. Grasp the education and training of employees. According to the training plan and plan of the head office, organize employees to participate in the study and training of the head office on time. Strengthen management in attendance discipline, dressing, morning exercises, safety and security, work logs, conference learning, training records, etc., and gradually standardize employees' daily behaviors.

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