Highway toll station 2019 annual work summary

City Council leaders and comrades:

In the past year, under the correct leadership of the Party Committee of the Municipal Bureau, with the support and enthusiastic support of the relevant departments at the higher levels, the majority of the cadres and workers of the station insisted on the spirit of the "Three Represents" and the spirit of the Second and Third Plenary Sessions of the Seventeenth Central Committee. Guide, with "civilization charges to create performance, quality service tree image" as the center, emancipate the mind, work hard, work hard, forge ahead, successfully completed the annual work tasks, the annual toll collection of million yuan, "three The construction of a civilization has achieved remarkable results. The collection of tolls has been operating steadily and steadily. The establishment of a civilized industry has taken a solid step. The situation of unity, stability, security and efficiency has been continuously consolidated.

Now, I will report on the work situation of the whole station in 2019, please comment.

I. Construction of ideological style

Grasp political theory and strengthen political and ideological education. Over the past year, I have insisted on learning, understanding, and understanding the party's basic line, principles, policies, and the important thinking of the 'Three Represents' as the primary task. We must adhere to the scientific development concept to guide practice and advance work, and strive to improve the political and theoretical level of employees. And political ideology, paying attention to improving the ability to understand and enhance the ability to constantly improve the staff's ability to understand the important thinking of the "three represents"; educate and guide employees through irregular meetings, classes, training, publicity columns, etc. Established a correct outlook on life, values, and strengthened the ideals and beliefs, clearing the working ideas. Effectively improve the ability and level of all employees to use the new theory and new ideas to guide practical work. Since the convening of the Third Plenary Session of the Second, Central Committee of the Seventeenth Session, I have consciously unified the thoughts into the spirit of the Plenary Session, and quickly set off the spirit of studying the spirit of the Third Plenary Session of the Seventeenth Central Committee, and fully utilized the special classes and symposiums to organize the study of employees. We will understand and carefully grasp and implement with heart. We adhere to the theory and practice, combine the spirit of studying and implementing the plenary spirit with the discussion activities of emancipating the mind, further emancipate our minds, break the "empty" row of "difficult", self-pressurize and improve the realm; In combination with my job, employees are required to write their experiences, talk about experiences, find gaps, and make determinations based on their learning. Political and ideological education has united the hearts of the people, inspired the fighting spirit, inspired the enthusiasm, and injected a strong impetus and stamina for the smooth development of various tasks.

Establish a system of legislation and strengthen the construction of a clean and honest administration. In order to effectively strengthen and improve the construction of clean and honest administration in our station, and ensure the implementation of the construction of the city's bureaucracy and clean government, our station has taken three measures:

- First, strengthen the education of integrity and warning. According to the deployment and requirements of the city's work style and clean government construction, combined with the characteristics of the industry work, I have carried out various forms of education and legal education activities, which have enhanced the ability of cadres and workers to resist corruption and change, and used symposiums and conducts. Individual interviews, extensively understand and solicit opinions and suggestions from employees on the construction of the whole station, and promptly remind and remind people with bad signs to enhance their awareness of honesty and self-discipline.

- The second is to seriously promote the open system of administrative affairs. I stand strictly in accordance with the integrity measures set by the municipal bureau. In terms of personnel management, all matters such as praise, reward, deduction, criticism, and recruitment of workers and workers, as well as the recruitment of temporary workers, will be studied and decided by the station council, and the results of the research will be publicized, not to engage in "one-word", and strive to be impartial. work. On the economic issue, strict enforcement of collective deliberation disciplines, the purchase of bulk goods and the construction of basic supporting facilities in the whole station are all studied by the webmaster's office, collective discussion, and democratic decision-making.
- The third is to strengthen the supervision mechanism. I stood in the toll plaza and set up a fee public column and a government affairs public column. The complaint telephone number was publicized, and a suggestion box was set up. The work card number and the grand photo of the toll collector were hung in the eye-catching position of the toll hall and directly accepted by the social supervision. At the same time, we hired relevant persons from the society to serve as supervisors of the station and the wind, and paid attention to collecting suggestions and opinions from past drivers and acquaintances, and consciously accepted the guidance and supervision of all sectors of society. It creates a good social atmosphere for the collection of tolls.

Second, the performance of duties

My station is the first expressway toll station of the city's highway system, and it is also the west gate of my city. The overall image of my station represents the image of the city's highway system and even the government department in a certain sense, by giving full play to the "window" unit of the toll station. The social attributes and service characteristics of the Binzhou Highway showcase the high-quality brand image of Binzhou Highway and spread the civilization of the highway industry. In the face of glorious and arduous tasks, I have taken the following six measures.

Focusing on the collection of tolls and focusing on internal management. After the toll station was officially put into operation, I timely adjusted the work focus to effectively strengthen internal management and improve the overall quality. First of all, establish and improve various rules and regulations, job responsibilities, extend the management of the tentacles to all aspects of the station; adhere to the system to manage people, in a militarized form to regulate the order of study, work and life. Make internal management gradually standardized, institutionalized, stylized, and scientific. A good incentive and restraint mechanism has been formed, which has fully mobilized the enthusiasm, initiative and creativity of cadres and workers, and laid a good foundation for the smooth development of various tasks. At the same time, it is necessary to strengthen the management of charge inspections, formulate detailed rewards and punishments, and make rules and regulations, clear responsibilities, and should be exempted, and should be exempted; daily inspections are carried out around “civilized duty, courtesy, and ticket matching” The percentage assessment system has effectively regulated the law enforcement behavior and eliminated the blindness and randomness in the work.

Highlight industry characteristics and comprehensively improve service quality. Our station always puts "improving the quality and efficiency of service and establishing the high-quality brand image of Binzhou Highway" in the first place, and puts the improvement of service quality work and the collection and management of tolls in the same important position. At the beginning of the fee, I set up a plan of “adhering to people-oriented, strengthening system management, strictly charging according to regulations, and serving two civilizations”, and focused on shaping the “two images” of all fee-paying personnel. The first is the environmental image. I set up a detailed "Sanitary Standards and Deduction Points", requiring everyone to consciously clean and maintain environmental sanitation, to make the station stand clean and beautiful, and the toll booth is spotless, like a day. The internal affairs of the staff quarters are militarized, stacked and neatly arranged, and the items are placed in a unified manner. All the dorms are uniform. The second is the language image. Require the toll collectors to have a voice, a voice, a voice, a civilized language, respect for each driver and driver, and more articles on the 2019 annual work summary of the highway toll station >>
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"If you don't pay back, you can't fight back." Enthusiastically solve problems for drivers and passengers, and improve the quality of service work to the front line of charges. Through the education and guidance of the "two images", the awareness of civilized service is deepened into the minds of all the cadres and workers of our station. The business skills and service awareness of the toll personnel are obviously enhanced, and they can consciously persuade people with policy theory and influence people with enthusiasm. The whole station has formed a strong atmosphere of “civilized charges and warm service”.

Grasping the construction of the workforce. It is a realistic need for the work of our station to create a highway levy team with “political qualifications, excellent business, strict discipline, and good work style”. Although I have a small number of staff and a large workload, I have not relaxed the construction of the workforce. In the early stage of the construction of the toll station in the month, we organized employees to participate in the closed-end military training for the day, which improved the organization's organizational discipline and discipline. consciousness. In the month, I organized some employees to benefit

Use off-duty time to visit and learn from the toll booths in the brother city, exchange experiences, and make up for the gaps. In the month, I carried out post training and labor competition activities with the main contents of “counterfeit bank identification, vehicle identification, and housekeeping”, which effectively improved the business skills and work efficiency of employees. During the “National Mid-Autumn Festival” and the “Six Festivals and Two Competitions” series of tourism and cultural activities in the month, I took the opportunity to seize the peak of the traffic flow and carried out the “Quality Month” activities in depth. Effectively promoted the improvement of the service quality of our station. In the month, we adopted a combination of concentrated learning and individual self-study, and organized employees to seriously study the Regulations on Toll Road Management, which further improved the overall quality. In the middle of the month, we overcame the contradiction between engineering and learning. We adopted the method of phased rotation training, organized the logistics personnel of the organization and the squadron toll staff to participate in the seven-day winter staff training, issued the test questions, organized the examination, and received the expected results. Through this series of training and education, our station staff has developed a strong business ability, improved their business skills and quality, stimulated their enthusiasm for work, and formed a station standing for excellence and hard work.

Care about the lives of employees and improve the working environment. I insisted on the principle of "based on standing, people-oriented, deepening improvement and serving the people", starting from the formulation of various logistics administrative management systems, and focusing on strengthening the environmental construction of the organs. Since the establishment of the station, it has invested nearly 10,000 yuan, improved the basic supporting facilities, completed the construction of toilets in the toll area, built the wall lighting, purchased flowers and green seedlings, and greatly improved the working and living environment of employees; on this basis The comprehensive environmental management of the organs was carried out, and the work of sanitation and cleansing and canteens was promoted, so that the wind of civilization was promoted in the whole station; the bath room and the laundry room were built to solve the worries of the employees; in order to enhance the physical fitness of the employees, the purchase was more Complete fitness and recreation equipment, employees can be at any time to exercise and entertain, so that they can not only exercise their body, but also find the joy of life; to enrich the staff's amateur cultural life, installed satellite receiving antenna and TV, equipped with badminton, basketball, chess, The cultural and sports articles such as checkers have been welcomed by young workers; in order to continuously consolidate and strengthen the construction of ideological positions, we have overcome the difficulties of room tension and shortage of funds while establishing newspapers and bulletin boards, and established relatively perfect party members activities. Room, book reading room, the majority of cadres and workers enthusiastically participated in the voluntary donation Move, not only cultivate the sentiment has improved learning spaces. At the same time, the organization of young workers actively participated in various cultural and sports activities organized by the Municipal Bureau, and won honors for road workers.

Grasp safety and create a highly stable camp for toll collection. Since the establishment of the station, we have firmly established the idea of ​​"safety responsibility is more important than Taishan" and "safety first, prevention first", and put safety in the position of lifeline, as a top priority, form a consensus, and jointly manage; Safety production will be talked about every time, and the safety string will be tightened at all times, and the alarm bell will be sounded and often unremitting. We attach importance to strengthening the education of safe production and improve the safety awareness of all employees; we have made preventive measures such as fire prevention, anti-theft and moisture prevention for key parts such as bill room and financial room; and flammable for house, power distribution room, power generation room, boiler room, etc. The site is equipped with fire-fighting equipment, designated personnel management, and on-site fire-fighting drills to enable employees to master the performance and operation methods of fire-fighting equipment.

Grasp the creation, adhere to the creation of civilized industry activities as a carrier. At the beginning of the establishment of the station, although the urgent need to straighten out the business is very urgent, we have never relaxed the creation work, took the enthusiasm and work hard to create the work, and always created the civilized industry activities as an important work to reflect the whole picture of the station. Grasping, truly achieved "two civilizations together, two goals together, two results together"; continue to study and explore new ideas for creating work, focus on creating effects, and strive to achieve hardware-level, software-level; The higher level requires constant standardization of internal standards, and has been well received by the superiors in the creation of civilized industry inspections. I stand very much to play the typical driving role, with the typical belt, so that the creation of civilized industry has truly become a popular activity of the broad masses of employees actively supporting and enthusiastically participating.

Third, the 2019 work target

In 2019, under the correct leadership of the Party Committee of the Municipal Bureau, I did a lot of solid and effective work, successfully completed various tasks, and some had major breakthroughs and innovations, but there were also many difficulties and deficiencies. First, management needs to be further strengthened, and management measures need to be further improved and deepened. Second, the station construction time is short, the road economic development ideas are not wide, the methods are still not much, the investment is still insufficient, the improvement is not big, and it is necessary to further deepen the understanding, increase investment, and broaden the channels for attracting investment.

The year 2019 is a year of rapid development of the society and economy of our city, and the opportunity for the high-grade highways in the area to be fully opened to traffic. It is also the year in which the traffic flow of our station continues to peak. In the face of the new situation and new tasks, we will closely follow the pace of the 2010 Bureau of the Municipal Bureau to keep up with the pace of the Party Committee of the Municipal Bureau, lock the target not to relax, strengthen confidence and unshakable, accurately grasp the creation, highlight the characteristics of the window, civilized charges to create performance, quality Serve the image of the tree, vigorously carry forward the achievements, bravely face up to the shortcomings, resolutely overcome the difficulties, and focus on the following aspects:
More articles about the 2019 annual work summary of highway toll stations >>
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- First, firmly grasp the strengthening of management and not relax. We will earnestly strengthen management and institutional awareness, and strive to form a good atmosphere in which everyone talks about management, everyone manages and has rules to follow, has rules to follow, does things according to regulations, and rules must be corrected. According to the modern highway operation and management model, we must focus on improving the collection, Safe, honest and honest, and industrial development management system, effectively standardize various management, and strive to form a clear responsibility for all stations and posts, clear rules and regulations, good and bad rewards and punishments, strict management, efficient and efficient management mechanism; Supervise and assess, intensify inspections, increase incentives and punishments, and strive to form a good situation in which management is in place, the system is implemented, and work is speeded up.

—— The second is to further improve the supervision mechanism, resolutely correct the unhealthy trend of the industry, and promote the construction of a clean and honest administration. Effective measures should be taken to enhance the sense of integrity and self-discipline of the toll collectors, and no corruption ticketing will occur, and the act of not collecting money or not selling tickets will be eliminated. Effectively improve the law enforcement level of the toll collectors, adhere to the law enforcement, and do not care about the private situation. It is strictly forbidden to privately release people's cars and related vehicles; to prevent the phenomenon of eating, taking, card, and money for the drivers and passengers.

——The third is to continue to improve the construction of basic supporting facilities to create a clean, green and beautiful working and living environment. On the basis of the hardening and greening of the environmental protection of the organs, a number of seedlings are planted, the trees are of high quality and the image of modern institutions, and the first-class facilities are created. The environment of the organs is hardened, greened, beautified and brightened.

——The fourth is to firmly grasp the industrial development and attract investment, not to relax, and strive to innovate the industrial development ideas, focus on the road economic development; combined with investment and cooperation projects, relying on location advantages to develop the industry, and strive to attract new investment.

- The fifth is to vigorously grasp the creation of civilized industries. Further strengthen the awareness of creation, improve the creation mechanism, increase the input of creation, and strive to form a long-term mechanism for the creation of civilized industry. The hardware is constantly upgraded, the software is more up-to-date, the work is created to a new level, and innovation is achieved.

—— Sixth, there must be new highlights in the work of propaganda and information. Give full play to the role of Binzhou Daily, Bohai Morning News and Binzhou Highway Newspaper and other public opinion positions, increase cooperation with the news media, and ensure that the tasks of the city bureau are exceeded. At the same time, highlights will be launched to strive to take advantage of the strong coverage of the Internet. The station profile and the station stand are on the website.

- Seven is a new breakthrough in the overall level. On the basis of realizing the goal of creating a working silver-protected cup and winning the gold cup, I built a station at the municipal “Youth Civilization” unit, a municipal “civilized unit”, a “comprehensive advanced unit” and a “patriotic health advanced unit”.

The above is a brief review of my work in 2019 and my work ideas in 2019. Please comment.

thank you all

More articles about the 2019 annual work summary of highway toll stations >>
City Planning Administration 2019 Safety Production Work Summary | Food Bureau 2019 Work Summary | Environmental Protection Bureau 2019 Work Summary | Town Social Affairs Office Year-end Work Summary | Propaganda Department Work Summary Fan Wen | District Consumers Association 2019 Work Summary | 2019 Community Work Summary | District Retirement Office 2019 Work Summary |
[Back to the administrative logistics work summary column list]