Summary of the work of the service director in 2019

In the first half of 2019, I worked as the service director of Yingzhong Yuanhang Auto Sales and Service Co., Ltd. to thoroughly implement the spirit of the various meetings of the Party Central Committee, conscientiously implement the tasks identified by the Yingzhong Group's Strategic Executive Office, and realize the great development of the service station. The big leap is the pressure and motivation for our work. Unite and lead the staff of all service stations to make concerted efforts, develop and innovate, earnestly perform their duties, and take effective measures to ensure the smooth completion of various tasks in the first half of 2019. Looking back on the past six months, both in terms of work level and ideological and political progress, there are also shortcomings. The following is the report on my duties and tasks completed in the past six months:

First, my job title, service director. My immediate supervisor, general manager. My immediate subordinate, front desk supervisor, warranty specialist, parts supervisor, and technical manager.

Second, my responsibilities:

1. Responsible for the company's business objectives and the completion of the project, and manage all departments of the service department;

2. Formulate and improve relevant internal work plans, management systems, business processes, and property budgets to ensure that departmental work is efficient and standardized, and is responsible for the performance and management results of each department directly;

3. Responsible for the handling of major quality issues and service disputes;

4. Regularly report production, operation and management to the general manager, and listen to opinions and accept supervision;

5. Regularly report the operation and management work to the manufacturer, and be responsible for the relevant inspection results;

6. If the loss caused by management failure, the economic responsibility and administrative responsibility;

Third, my management scope, staff at all levels of the service station.

Fourth, my work content:

1. Fully manage the work of the service department;

2. Strictly implement the core processes of the manufacturers and do a good job in the safety production and equipment management of the service department;

3. Strive to improve the quality of maintenance, increase the rate of claims, and ensure a one-time repair rate and spare parts supply rate;

4. Communicate with relevant departments of the after-sales service department of the manufacturer in time to convey the spirit of the Audi regional conference and be responsible for the relevant inspection results;

5. Directly lead the managers of the various departments of the service department to carry out various tasks so that all departments of the service station can coordinate development to achieve the expected goals;

6. Grasp and supervise the supply of spare parts in a timely manner, formulate the principle of spare parts procurement, reduce the use of inventory funds, increase the capital turnover rate and the utilization rate of spare parts;

7. Strengthen production management and cost control, reduce consumption and eliminate waste;

8. Responsible for formulating the employee training plan, grasping the construction of the talent team, formulating the salary assessment standards for the relevant posts, and exercising the personnel transfer and production arrangements for each department according to the work needs of the service station;

9. According to the monthly and quarterly statistics related to the business data, it is responsible for reporting the work of production and operation management to the general manager and the manufacturer, and providing reasonable suggestions for the company's business activities;

10. Do a good job in civilized production to improve the overall image of the company and the overall quality of the employees, and maintain the brand image of the voyage and the corporate image of the company;

11. Develop standard processes, operating procedures and employee code of conduct for the department and commit to implementation and implementation;

12. Extract reasonable suggestions for the business development and service marketing of the service department, and strive to improve the maintenance income and the number of loyal users of the enterprise;

5. In addition to completing his or her own work, he will actively complete some sporadic affairs assigned by the leadership.

The above is my half-year work summary. If you think about it, there are still many places where the work is not in place. For example, to improve the efficiency of the service station, I will work harder in this area to improve service efficiency under the premise of ensuring service quality. To improve customer satisfaction. Work hard and study, improve your own quality, and work hard to achieve a higher goal in the second half of the year.