Summary of the rectification of the administrative style of the Tourism Bureau
In response to the three questions raised by the political style of the city's tourism industry, including the three issues of the political style, eight issues in the style of travel, and four suggestions on tourism development, the bureau issued the “Reform Policy for the Democratic Appraisal of Tourism Policies and Politics”. The decomposition has implemented the responsibility for rectification and put forward the requirements for rectification. The summary of the rectification is as follows:
I. Problems in tourism and political style 1: The number of individual passengers on self-driving tour has been increasing year by year, and more self-driving tour routes should be added.
Rectification: Since the beginning of this year, the Bureau has carried out in-depth exploration and investigation of the city's tourism resources. From the beginning of the year, the bureau led the team to invite and organize various types of tourism planning, planning companies, travel agency CEOs and TV media, and self-driving media. Participated in the line inspection, and carried out detailed surveys on the main tourist attractions, towns and roads involved in the city's ecotourism line, famous wine culture line, red culture line, historical and cultural line, and various levels of government involved in self-driving travel routes. Conducted a discussion study, comprehensively grasped the basic information of the tourist route, and formed a feasibility report. By the end of August XX, the city had completed 43 tour routes and included thousands of tourist routes in Sichuan Province. On the basis of improving its own tourist routes, it has docked with the Sichuan South Tourism Circle and will be the city's four tourism. The boutique line is included in the province's boutique tourism loop.
Question 2: Tourism administration departments should also strengthen service awareness when dealing with tourism enterprises and employees.
Rectification situation: The tourism administrative department of the urban and county counties further changed the work style according to the requirements of accelerating the construction of “promoting the service government, responsible government, and the rule of law government”, practicing the “first-line” work method, and deepening the various travel units in the area under their jurisdiction to understand The problems of “urgent, difficult, and embarrassing” encountered by tourism enterprises have taken the initiative to guide the management of tourism enterprises and institutions, the development and growth of tourism enterprises, and the creation of a star, and at the same time, the bureau has printed and acted through the tourism government affairs network. The "Notes", the government on the wall, the establishment of windows in the municipal service center, etc., to provide accurate and effective services for enterprises and citizens.
Question 3: You should go deeper into the travel agency to understand and meet their needs as much as possible within their capabilities.
Rectification situation:
There are 20 travel agencies in the city, 19 travel agency outlets and 6 international travel agency branches.
The Municipal, District, and County Tourism Bureaus often go deep into travel agency research, and in response to their problems and suggestions, they can take corresponding measures in a timely manner; they need timely coordination or reporting from other departments. By the end of August XX, the SIPO had done the following work on the opinions and suggestions of the travel agency:
1. Strive to improve citizens' sense of civilized travel and rational consumption. In the star-rated hotels, travel agencies, tourist attractions and airports, stations and other passenger distribution centers to post, display and free gifts "Chinese citizens abroad travel civilization guide" and "Chinese citizens' domestic tourism civilized behaviors" thousands of copies, set the reference in each scenic spot People pay attention to placards, posters and public service advertisements, and add civilization tips on tickets, travel guides and guide maps, so that visitors can feel the atmosphere of civilized tourism when they enter the scenic spot, making the tourism civilization behavior subtle and deeply rooted in the hearts of the people. Actively use the media to spread knowledge of civilized tourism. Through the "** Daily", "** Evening News", **TV station, ** travel information website and other media, vigorously promote the importance of enhancing the quality of citizen tourism civilization, so that civilized tourism is deeply rooted in the hearts of the people.
2. Strengthen publicity and promotion, and build a platform for enterprises to participate in various promotion and promotion activities. This year, the bureau actively organized the travel agencies to participate in national publicity and promotion activities, organized 14 travel-related enterprises, participated in various publicity and promotion activities 7 times, distributed nearly 10,000 publicity materials, and received more than 10,000 person-times of travel consultation.
3. Increase the number of tourist vehicles and solve the problem of the difficulty of using a travel agency. Actively negotiated with the Municipal Transportation Bureau and the Municipal Transportation Management Office. Through efforts, first of all, we solved the problem of people getting on the train after the tourist vehicle arrived. Now, after the tour is chartered, it is no longer necessary to go to the transportation management station. The tourists reflected the strong inspection of the coaches and the further regulation of the handling procedures of the travel license plates. The issue of setting up a professional travel passenger transport company is currently underway.
4. Regulate the tourism market and guide the travel agencies to regulate their operations. In accordance with the principle of territorial management, the District and County Tourism Bureau is responsible for the management of travel agencies within the jurisdiction. The Municipal Tourism Administration regulates the city's travel agencies. Since the beginning of this year, we have checked the illegal operation of the travel agency, the sales department and the international travel agency branch, the over-range operation, and the zero-negative group fee through the Green Shield Action Vi, which was started at the end of May. As of August XX, the city’s tourism at all levels The administrative department has dispatched more than 400 inspectors, proposed more than 30 rectification opinions and suggestions, and inspected 33 guide cards, thus standardizing the tourism market and guiding travel agencies to operate legally.
Second, the issue of tourism style 1: The situation of the service personnel in the scenic spot is not in place.
Rectification situation: After receiving the Notice on Printing and Distributing the Opinions on the Reform of the Government's Political Policies and Regulations, the Hejiang County Tourism Bureau convened a symposium of the county's tourist attractions and related tourism enterprises and institutions, and timely notified the city. The tourism work style and political style evaluation opinions were carried out as follows: First, strengthen the system construction and conduct business training. Strengthening the "Certificate Management System for Tickets", in response to the problem of less fee-paying personnel in the scenic spot and relatively poor treatment, two fee-paying personnel were recruited for the society, and the salary of the scenic spot-paying personnel was raised, and the discipline, safety and health were strictly examined. Investigate and arbitrarily leave the post, and conduct random checks on the ticket office of the scenic spot. If it is found that the post is not in the position, it will be dealt with seriously, and it will be linked to the bonus of the month. A deduction will be scored 8 points, and the bonus of 200 yuan will be deducted. The first year will not be evaluated; the second is to hold a summary meeting once a week to inform the travel situation, ticket income, existing problems, attendance scores, etc.; the third is a monthly business training, including etiquette , management systems, tourism laws and regulations, etc., the training situation is included in the mid-year assessment.
Question 2: Reasons for reasonable charges and regulated charges. There is no corresponding bill for the collection of the interpretation fee of the dam scenic spot. The fees and charges for tickets and services in Fenghuang Lake Scenic Area are high and the publicity is not standardized.
Rectification situation:
1. Renovation of Fenghuang Lake Scenic Spot in Naxi District: The Phoenix Lake Cruise Expenses Signage Plate is set up at the ticket office of the cruise ship, and the staff verbally informs the tourists; for the problem of higher cruise charges, the Naxi District Tourism Bureau will collect the Phoenix Lake Scenic Spot. After returning to the state for management, the charging system will be improved, a reasonable standard will be set for the cruise ship charges, and reported to the relevant departments for approval. The fishing expense publicity sign is set at the dam of the scenic spot. Due to the small number of irregularities caused by the setting, the Naxi District Tourism Bureau has supplemented and improved the setting of various types of signage signs in the scenic spot.
2. The Heba County Heba Scenic Area has standardized on the fees charged by the scenic spot lecturers: the official invoices issued by the government of the Baoba Town Government are strictly regulated and the fees are charged. After the fee is collected, it will be paid to the town finances. After that, the lecturer will provide the basis for the group. After the main leaders approve it, the financial department will pay the explanation.
Question 3: The situation in tourism safety.
1. Whether there is a lifeguard on the water safety of Fenghuang Lake.
2. The Longmatan Park ferry is seriously overloaded, and the wilderness in the scenic area has potential safety hazards.
Rectification: 1. Fenghuang Lake Scenic Area has further established and improved the safety management system, especially for the actual situation of the scenic spot, and set up safety warning signs on the shore, and equipped with security personnel.
2. Longmatan Park is privately contracted and does not belong to the a-level scenic spot. The Longmatan District Tourism Bureau has directed and urged the contracted owners to rectify the problems in time for the questions raised by the political style, and has now been rectified.
Question 4: Health aspects of the scenic spot. The sanitary wares of the dam and Naxi Fenghuang Lake scenic spots are poor, and the signs are not standardized.
Rectification situation:
1. Renovation of the dam dam scenic spot: First, increase the sanitation tools, implement full-day patrol cleaning; increase the number of full-time cleaning staff in the scenic spot, implement full-day mobile cleaning, add trash cans, and customize clothing and garbage trucks for cleaning personnel. For the garbage in the corners of the scenic spot, toilets and other places to achieve daily Nissan, the community is responsible for the management of cleaning personnel, in accordance with the "Huiba Town Tourism Scenic Area Health System", strict rewards and punishments, the phenomenon of cleaning the cleaning area is not complete, Lift the cleaning contractor's employment contract. The second is to increase capital investment and improve the signage of scenic spots. The Tourism Office of Luba Town will clean up and register all damaged signs and toilet guide signs in the scenic spot, arrange personnel to timely replenish and replace the signboards in the scenic spot, and coordinate with the scenic spot.
2. Rectification of Fenghuang Lake Scenic Spot: First, strict supervision and inspection, further improve the assessment mechanism, mobilize the enthusiasm of employees, and ensure the health of the scenic spot. The second is to carefully clean up the original signage and replenish and replace it in time.
Question 5: Information on the infrastructure of the scenic spot. The difficulty of using water in the Yuntai Temple in Beacon Hill.
Rectification: Since the Bijiashan Forest Management Office has contracted the Bijiashan water to the private sector, the Yuntai Temple people feel that the water fee is too high, and they are unwilling to use tap water and use water separately. However, the Beacon Hill and River Management Bureau promised to provide daily water for the temple free of charge in the dry weather.
Question 6: Scenic traffic. It is difficult to get to the Tianxiandong Scenic Spot and there is no transportation in the scenic area.
Rectification: From the urban area to Tianxiandong Scenic Spot, take bus No. 3, 231, 255, 158, 138 to Lantian Bus Terminal and transfer to No. 27 bus to reach Tianxiandong Scenic Spot. Because the Tianxiandong Scenic Spot is mostly a rural road from the mountain to the scenic spot, only It is possible to pass a vehicle of less than 9 seats, so the bus cannot go up the mountain. According to the construction plan of the scenic spot, a new plank road will be built from the foot of the mountain to the scenic spot. By then, the distance to the scenic spot will be shortened and the road conditions will be improved.
Question 7: Hotel emergency lighting power. The ancient Lanlan Hotel has power outages with or without emergency power generation equipment.
Rectification: 1. Lanzun Hotel is equipped with emergency power generation equipment. Due to infrequent use, the equipment is aging and there is no regular maintenance. The hotel has formulated regular maintenance measures for the problems that arise, requiring employees to respond to the emergency every once in a while. The power generation equipment was maintained to ensure the equipment was in good condition. 2. Lanzun Hotel re-equipped emergency lighting for 142 rooms and maintained emergency lighting equipment in corridors, aisles and fire exits.
Question 8: Hotel room facilities. Lanzun Hotel has spare quilts, and the web has not been replaced in time. The holiday hotel in Xuyong County has a smell and the room has poor sound insulation.
Rectification: 1. Renovation of the ancient 蔺兰尊大酒店: For the 80 standard rooms, there is also a set of beds, which will replace the small web in the room with a large web, and ask the room attendant to check the room every day. Pay attention to the replacement. 2. Renovation of Holiday Hotel in Xuyong County: Require the hotel attendant to pay special attention to clean the bathroom when cleaning the room every day. It is odorless and smellless. For the problem of poor sound insulation, the hotel will gradually replace the room glass with soundproof glass.
Third, to solve the current problems affecting the city's tourism development issues 1: Travel agencies: travel agencies receive more outlets, other selling outlets, self-driving clubs, match agencies, housing agencies, etc. are in the reception of travel business.
Rectification: 1. According to the “Travel Agency Regulations”, the existing travel agency service outlets in the city have been filed in the municipal bureaus and districts and counties. 2. From May to October, the bureau launched the “Green Shield Action vi” travel agency contract and service network special treatment work in the city, focusing on the violation of the irregularity of the tourism contract, the over-promotion of the tourism network, and the illegal operation of the tourism business. Effectively solve the outstanding problems in the current tourism market, actively guide travel agencies to operate in good faith and maintain the order of the tourism market in our city. 3. After investigation, ticket outlets, self-driving clubs, matchmaking agencies, housing agencies, etc. did not do tourism business.
Question 2: Tourism vehicles: The difficulty of using the car has not been completely solved. What is the problem?
Rectification: Through the joint efforts of the Municipal Transportation Bureau and the Municipal Tourism Bureau, the city is now preparing to set up a professional tourist passenger transport company. On the basis of the existing 14 vehicles, an additional 8 vehicles will be added to meet the market needs. The newly established tourist passenger transport company will For the purpose of tourist services, it is expected to change the current poor attitudes of tourist vehicles, high prices, unreasonable charges, difficulty in using cars, and chaotic market management. After the company has been successfully established for a period of time, it will be based on the development needs of the ** tourist passenger transport market. If new vehicles need to be added, it can apply to the provincial transportation department for new purchase vehicle indicators, or apply for the formation of an independent travel transport company to form a competition. mechanism.
Question 3: The stability of employees: ** The tourism industry is unstable, and there are loopholes in the management of tour guides and ic card guides.
Rectification situation: 1. The tour guide must leave the original travel agency to call another travel agency. When the new ic card is handled by the bureau, it is necessary to hold the original travel agency to cancel the labor contract and the existing travel agency to sign the labor contract certificate. . 2. In March of this year, 115 tour guides of the city conducted training on “guided explanations and skills”, “guided practical knowledge of law-related knowledge” and “travel agency regulations”. In the future, the bureau will also increase training for employees involved in travel. , hire experts to teach to improve the overall quality of employees.
Question 4: Scenic spots: **Management of long-term scenic spots, the overall sense of publicity is not strong, the boutique attractions are too few, and there are few boutique routes.
Rectification: 1. For the management system of the scenic spot, this year, the management system reform of Fangshan and Danshan Scenic Spots has been listed as the city's tourism promotion plan. The Bureau has conducted in-depth research and research, and based on learning from the experience of advanced tourism management in the field, At present, the "Proposal for the Reform of the Management System of Fangshan Scenic Spot" has been put forward. It is hoped that through the reform of Fangshan Scenic Spot, the reform of the management system of other scenic spots in the city will be promoted and the healthy development of the scenic spot will be promoted. 2. In order to create a boutique scenic spot, the bureau invited Zhejiang Yuanjian Group experts to conduct three field visits to the city, and invited Wei Xiaoan, director of the Academic Committee of China Tourism Research Institute, to visit and give lectures on tourism, and actively do me. City tourism market marketing planning. In the next few years, the city will invest 2 billion yuan to attract Naxi Phoenix Lake leisure and holiday tourism area; invest 3.5 billion yuan to build the Yangtze River upstream international tourism and leisure resort in Longmatan District; invest 1.7 billion yuan to build the ancient tourism group project, etc. The city's boutique scenic spots and boutique tourist routes will soon be built. With the opening of the expressway, ** tourism will develop rapidly.
I. Problems in tourism and political style 1: The number of individual passengers on self-driving tour has been increasing year by year, and more self-driving tour routes should be added.
Rectification: Since the beginning of this year, the Bureau has carried out in-depth exploration and investigation of the city's tourism resources. From the beginning of the year, the bureau led the team to invite and organize various types of tourism planning, planning companies, travel agency CEOs and TV media, and self-driving media. Participated in the line inspection, and carried out detailed surveys on the main tourist attractions, towns and roads involved in the city's ecotourism line, famous wine culture line, red culture line, historical and cultural line, and various levels of government involved in self-driving travel routes. Conducted a discussion study, comprehensively grasped the basic information of the tourist route, and formed a feasibility report. By the end of August XX, the city had completed 43 tour routes and included thousands of tourist routes in Sichuan Province. On the basis of improving its own tourist routes, it has docked with the Sichuan South Tourism Circle and will be the city's four tourism. The boutique line is included in the province's boutique tourism loop.
Question 2: Tourism administration departments should also strengthen service awareness when dealing with tourism enterprises and employees.
Rectification situation: The tourism administrative department of the urban and county counties further changed the work style according to the requirements of accelerating the construction of “promoting the service government, responsible government, and the rule of law government”, practicing the “first-line” work method, and deepening the various travel units in the area under their jurisdiction to understand The problems of “urgent, difficult, and embarrassing” encountered by tourism enterprises have taken the initiative to guide the management of tourism enterprises and institutions, the development and growth of tourism enterprises, and the creation of a star, and at the same time, the bureau has printed and acted through the tourism government affairs network. The "Notes", the government on the wall, the establishment of windows in the municipal service center, etc., to provide accurate and effective services for enterprises and citizens.
Question 3: You should go deeper into the travel agency to understand and meet their needs as much as possible within their capabilities.
Rectification situation:
There are 20 travel agencies in the city, 19 travel agency outlets and 6 international travel agency branches.
The Municipal, District, and County Tourism Bureaus often go deep into travel agency research, and in response to their problems and suggestions, they can take corresponding measures in a timely manner; they need timely coordination or reporting from other departments. By the end of August XX, the SIPO had done the following work on the opinions and suggestions of the travel agency:
1. Strive to improve citizens' sense of civilized travel and rational consumption. In the star-rated hotels, travel agencies, tourist attractions and airports, stations and other passenger distribution centers to post, display and free gifts "Chinese citizens abroad travel civilization guide" and "Chinese citizens' domestic tourism civilized behaviors" thousands of copies, set the reference in each scenic spot People pay attention to placards, posters and public service advertisements, and add civilization tips on tickets, travel guides and guide maps, so that visitors can feel the atmosphere of civilized tourism when they enter the scenic spot, making the tourism civilization behavior subtle and deeply rooted in the hearts of the people. Actively use the media to spread knowledge of civilized tourism. Through the "** Daily", "** Evening News", **TV station, ** travel information website and other media, vigorously promote the importance of enhancing the quality of citizen tourism civilization, so that civilized tourism is deeply rooted in the hearts of the people.
2. Strengthen publicity and promotion, and build a platform for enterprises to participate in various promotion and promotion activities. This year, the bureau actively organized the travel agencies to participate in national publicity and promotion activities, organized 14 travel-related enterprises, participated in various publicity and promotion activities 7 times, distributed nearly 10,000 publicity materials, and received more than 10,000 person-times of travel consultation.
3. Increase the number of tourist vehicles and solve the problem of the difficulty of using a travel agency. Actively negotiated with the Municipal Transportation Bureau and the Municipal Transportation Management Office. Through efforts, first of all, we solved the problem of people getting on the train after the tourist vehicle arrived. Now, after the tour is chartered, it is no longer necessary to go to the transportation management station. The tourists reflected the strong inspection of the coaches and the further regulation of the handling procedures of the travel license plates. The issue of setting up a professional travel passenger transport company is currently underway.
4. Regulate the tourism market and guide the travel agencies to regulate their operations. In accordance with the principle of territorial management, the District and County Tourism Bureau is responsible for the management of travel agencies within the jurisdiction. The Municipal Tourism Administration regulates the city's travel agencies. Since the beginning of this year, we have checked the illegal operation of the travel agency, the sales department and the international travel agency branch, the over-range operation, and the zero-negative group fee through the Green Shield Action Vi, which was started at the end of May. As of August XX, the city’s tourism at all levels The administrative department has dispatched more than 400 inspectors, proposed more than 30 rectification opinions and suggestions, and inspected 33 guide cards, thus standardizing the tourism market and guiding travel agencies to operate legally.
Second, the issue of tourism style 1: The situation of the service personnel in the scenic spot is not in place.
Rectification situation: After receiving the Notice on Printing and Distributing the Opinions on the Reform of the Government's Political Policies and Regulations, the Hejiang County Tourism Bureau convened a symposium of the county's tourist attractions and related tourism enterprises and institutions, and timely notified the city. The tourism work style and political style evaluation opinions were carried out as follows: First, strengthen the system construction and conduct business training. Strengthening the "Certificate Management System for Tickets", in response to the problem of less fee-paying personnel in the scenic spot and relatively poor treatment, two fee-paying personnel were recruited for the society, and the salary of the scenic spot-paying personnel was raised, and the discipline, safety and health were strictly examined. Investigate and arbitrarily leave the post, and conduct random checks on the ticket office of the scenic spot. If it is found that the post is not in the position, it will be dealt with seriously, and it will be linked to the bonus of the month. A deduction will be scored 8 points, and the bonus of 200 yuan will be deducted. The first year will not be evaluated; the second is to hold a summary meeting once a week to inform the travel situation, ticket income, existing problems, attendance scores, etc.; the third is a monthly business training, including etiquette , management systems, tourism laws and regulations, etc., the training situation is included in the mid-year assessment.
Question 2: Reasons for reasonable charges and regulated charges. There is no corresponding bill for the collection of the interpretation fee of the dam scenic spot. The fees and charges for tickets and services in Fenghuang Lake Scenic Area are high and the publicity is not standardized.
Rectification situation:
1. Renovation of Fenghuang Lake Scenic Spot in Naxi District: The Phoenix Lake Cruise Expenses Signage Plate is set up at the ticket office of the cruise ship, and the staff verbally informs the tourists; for the problem of higher cruise charges, the Naxi District Tourism Bureau will collect the Phoenix Lake Scenic Spot. After returning to the state for management, the charging system will be improved, a reasonable standard will be set for the cruise ship charges, and reported to the relevant departments for approval. The fishing expense publicity sign is set at the dam of the scenic spot. Due to the small number of irregularities caused by the setting, the Naxi District Tourism Bureau has supplemented and improved the setting of various types of signage signs in the scenic spot.
2. The Heba County Heba Scenic Area has standardized on the fees charged by the scenic spot lecturers: the official invoices issued by the government of the Baoba Town Government are strictly regulated and the fees are charged. After the fee is collected, it will be paid to the town finances. After that, the lecturer will provide the basis for the group. After the main leaders approve it, the financial department will pay the explanation.
Question 3: The situation in tourism safety.
1. Whether there is a lifeguard on the water safety of Fenghuang Lake.
2. The Longmatan Park ferry is seriously overloaded, and the wilderness in the scenic area has potential safety hazards.
Rectification: 1. Fenghuang Lake Scenic Area has further established and improved the safety management system, especially for the actual situation of the scenic spot, and set up safety warning signs on the shore, and equipped with security personnel.
2. Longmatan Park is privately contracted and does not belong to the a-level scenic spot. The Longmatan District Tourism Bureau has directed and urged the contracted owners to rectify the problems in time for the questions raised by the political style, and has now been rectified.
Question 4: Health aspects of the scenic spot. The sanitary wares of the dam and Naxi Fenghuang Lake scenic spots are poor, and the signs are not standardized.
Rectification situation:
1. Renovation of the dam dam scenic spot: First, increase the sanitation tools, implement full-day patrol cleaning; increase the number of full-time cleaning staff in the scenic spot, implement full-day mobile cleaning, add trash cans, and customize clothing and garbage trucks for cleaning personnel. For the garbage in the corners of the scenic spot, toilets and other places to achieve daily Nissan, the community is responsible for the management of cleaning personnel, in accordance with the "Huiba Town Tourism Scenic Area Health System", strict rewards and punishments, the phenomenon of cleaning the cleaning area is not complete, Lift the cleaning contractor's employment contract. The second is to increase capital investment and improve the signage of scenic spots. The Tourism Office of Luba Town will clean up and register all damaged signs and toilet guide signs in the scenic spot, arrange personnel to timely replenish and replace the signboards in the scenic spot, and coordinate with the scenic spot.
2. Rectification of Fenghuang Lake Scenic Spot: First, strict supervision and inspection, further improve the assessment mechanism, mobilize the enthusiasm of employees, and ensure the health of the scenic spot. The second is to carefully clean up the original signage and replenish and replace it in time.
Question 5: Information on the infrastructure of the scenic spot. The difficulty of using water in the Yuntai Temple in Beacon Hill.
Rectification: Since the Bijiashan Forest Management Office has contracted the Bijiashan water to the private sector, the Yuntai Temple people feel that the water fee is too high, and they are unwilling to use tap water and use water separately. However, the Beacon Hill and River Management Bureau promised to provide daily water for the temple free of charge in the dry weather.
Question 6: Scenic traffic. It is difficult to get to the Tianxiandong Scenic Spot and there is no transportation in the scenic area.
Rectification: From the urban area to Tianxiandong Scenic Spot, take bus No. 3, 231, 255, 158, 138 to Lantian Bus Terminal and transfer to No. 27 bus to reach Tianxiandong Scenic Spot. Because the Tianxiandong Scenic Spot is mostly a rural road from the mountain to the scenic spot, only It is possible to pass a vehicle of less than 9 seats, so the bus cannot go up the mountain. According to the construction plan of the scenic spot, a new plank road will be built from the foot of the mountain to the scenic spot. By then, the distance to the scenic spot will be shortened and the road conditions will be improved.
Question 7: Hotel emergency lighting power. The ancient Lanlan Hotel has power outages with or without emergency power generation equipment.
Rectification: 1. Lanzun Hotel is equipped with emergency power generation equipment. Due to infrequent use, the equipment is aging and there is no regular maintenance. The hotel has formulated regular maintenance measures for the problems that arise, requiring employees to respond to the emergency every once in a while. The power generation equipment was maintained to ensure the equipment was in good condition. 2. Lanzun Hotel re-equipped emergency lighting for 142 rooms and maintained emergency lighting equipment in corridors, aisles and fire exits.
Question 8: Hotel room facilities. Lanzun Hotel has spare quilts, and the web has not been replaced in time. The holiday hotel in Xuyong County has a smell and the room has poor sound insulation.
Rectification: 1. Renovation of the ancient 蔺兰尊大酒店: For the 80 standard rooms, there is also a set of beds, which will replace the small web in the room with a large web, and ask the room attendant to check the room every day. Pay attention to the replacement. 2. Renovation of Holiday Hotel in Xuyong County: Require the hotel attendant to pay special attention to clean the bathroom when cleaning the room every day. It is odorless and smellless. For the problem of poor sound insulation, the hotel will gradually replace the room glass with soundproof glass.
Third, to solve the current problems affecting the city's tourism development issues 1: Travel agencies: travel agencies receive more outlets, other selling outlets, self-driving clubs, match agencies, housing agencies, etc. are in the reception of travel business.
Rectification: 1. According to the “Travel Agency Regulations”, the existing travel agency service outlets in the city have been filed in the municipal bureaus and districts and counties. 2. From May to October, the bureau launched the “Green Shield Action vi” travel agency contract and service network special treatment work in the city, focusing on the violation of the irregularity of the tourism contract, the over-promotion of the tourism network, and the illegal operation of the tourism business. Effectively solve the outstanding problems in the current tourism market, actively guide travel agencies to operate in good faith and maintain the order of the tourism market in our city. 3. After investigation, ticket outlets, self-driving clubs, matchmaking agencies, housing agencies, etc. did not do tourism business.
Question 2: Tourism vehicles: The difficulty of using the car has not been completely solved. What is the problem?
Rectification: Through the joint efforts of the Municipal Transportation Bureau and the Municipal Tourism Bureau, the city is now preparing to set up a professional tourist passenger transport company. On the basis of the existing 14 vehicles, an additional 8 vehicles will be added to meet the market needs. The newly established tourist passenger transport company will For the purpose of tourist services, it is expected to change the current poor attitudes of tourist vehicles, high prices, unreasonable charges, difficulty in using cars, and chaotic market management. After the company has been successfully established for a period of time, it will be based on the development needs of the ** tourist passenger transport market. If new vehicles need to be added, it can apply to the provincial transportation department for new purchase vehicle indicators, or apply for the formation of an independent travel transport company to form a competition. mechanism.
Question 3: The stability of employees: ** The tourism industry is unstable, and there are loopholes in the management of tour guides and ic card guides.
Rectification situation: 1. The tour guide must leave the original travel agency to call another travel agency. When the new ic card is handled by the bureau, it is necessary to hold the original travel agency to cancel the labor contract and the existing travel agency to sign the labor contract certificate. . 2. In March of this year, 115 tour guides of the city conducted training on “guided explanations and skills”, “guided practical knowledge of law-related knowledge” and “travel agency regulations”. In the future, the bureau will also increase training for employees involved in travel. , hire experts to teach to improve the overall quality of employees.
Question 4: Scenic spots: **Management of long-term scenic spots, the overall sense of publicity is not strong, the boutique attractions are too few, and there are few boutique routes.
Rectification: 1. For the management system of the scenic spot, this year, the management system reform of Fangshan and Danshan Scenic Spots has been listed as the city's tourism promotion plan. The Bureau has conducted in-depth research and research, and based on learning from the experience of advanced tourism management in the field, At present, the "Proposal for the Reform of the Management System of Fangshan Scenic Spot" has been put forward. It is hoped that through the reform of Fangshan Scenic Spot, the reform of the management system of other scenic spots in the city will be promoted and the healthy development of the scenic spot will be promoted. 2. In order to create a boutique scenic spot, the bureau invited Zhejiang Yuanjian Group experts to conduct three field visits to the city, and invited Wei Xiaoan, director of the Academic Committee of China Tourism Research Institute, to visit and give lectures on tourism, and actively do me. City tourism market marketing planning. In the next few years, the city will invest 2 billion yuan to attract Naxi Phoenix Lake leisure and holiday tourism area; invest 3.5 billion yuan to build the Yangtze River upstream international tourism and leisure resort in Longmatan District; invest 1.7 billion yuan to build the ancient tourism group project, etc. The city's boutique scenic spots and boutique tourist routes will soon be built. With the opening of the expressway, ** tourism will develop rapidly.
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- Teacher's famous saying