Summary of Year-end Work of Group Logistics Management in 2019
In XX, under the leadership of the Group, the Logistics Department focused on the objectives of “saving costs, improving services, and ensuring operations”, improving management operations internally, improving service quality externally, adhering to the summary and creation of service processes, and continuously improving the logistics department. The management management level has basically completed the task of logistics support according to the requirements of the group.
First, adhere to the business as the center, do a good job in logistics services, and strive to create a good operating environment.
Operation is the lifeline of the company's business development. As the business support department, the logistics department further strengthened the business-oriented service ideal in XX, strengthened communication and coordination with the former business department, actively obtained service demand information, and enhanced employees' service awareness. While doing a lot of basic operational guarantees, we will further improve the quality of logistics services and contribute to the improvement of the company's overall operational services.
1. Further strengthen the maintenance and repair of property facilities and improve the operating standards of service facilities.
In XX, the Logistics Department implemented unified management objectives for Changshen two stores and achieved unified management in terms of work standards and norms. In terms of infrastructure maintenance, in XX year, all facilities and equipment were surveyed, equipment files were re-established, equipment maintenance plans were compiled, and progress was tracked to ensure stable operation of equipment and facilities; accidents involving property operations Established an accident report summary system, and required the accident report to be completed when the accident occurred. The accident handling process, the cause of the accident, and further corrective and preventive measures were all required to reduce the same The recurrence of problems; the realization of multi-level inspection system, including the inspection of the pre-service staff of the managerial staff, the inspection of the property manager, the leadership of the inspection tour, the joint inspection tour, etc., to ensure that the property problems are discovered and dealt with in a timely manner. Up to now, XX years, the Changshen two stores have discovered nearly 35,000 problems in various aspects of property maintenance through inspections, all of which have been processed in a timely manner, maintaining a good standard of property operation. While doing daily operation and maintenance, the Logistics Department has organized 247 renovation projects to date, including 108 Changchun stores and 39 Shenyang stores, meeting the needs of the company's business development.
2. Strengthen environmental order management and create a fresh and comfortable shopping environment.
A good environmental order is the most direct embodiment of customer service. Therefore, the logistics department always regards the construction of environmental order as the focus of daily work. In XX, the work was strengthened mainly from the following aspects: First, strengthen the peripheral sanitation and cleaning work, and regularly clean the stains on the surrounding square bricks. The important parts are washed with clean water every day. In the season of large wind and sand, the sprinkling of key plot areas is taken. The way of water reduces dust, and at the same time increases the density of daily cleaning and cleaning cycle. The scope of cleaning is always on the road, minimizing the impact of surrounding environment on the hygiene of shopping malls; secondly, actively improving the cleaning method and improving the quality of indoor cleaning. The cleaning department actively explores the cleaning and maintenance methods on the ground marble, wall and high-altitude, and increases the maintenance frequency for the key cleaning parts. The cleaning quality is regularly and irregularly checked. The requirements for cleaning tools are kept clean and clean. It ensures the quality of the cleaning is guaranteed to be improved; the third is to pay attention to the temperature regulation of the store and control the suitable temperature. In order to better control the store temperature, the logistics department installs thermometers in various parts of the mall. The temperature is checked twice a day in the morning and afternoon, and the temperature deviation area is adjusted in time to ensure that the temperature of the store is always kept at a constant temperature. The error is not excessive ± 1 °c, to ensure a clean and comfortable shopping environment for customers.
3. Actively strengthen services and improve employees' service awareness.
In XX, the logistics department put forward the work requirement of “one-stop” service, and provided round-the-clock service to the suppliers who handled the business in the logistics department. At the same time, the job division did not do the job division, and the “first question responsibility system” was realized. All logistics Civilian personnel can handle all business, and customers who come to the logistics department to handle the business do not have to wait, that is, some people can complete the whole process; implement the service complaint telephone publicity and take the initiative to accept the service supervision. In order to improve the quality of service in an all-round way, the Logistics Department has also formulated the “Management Methods for Maintenance Complaints and Calls” to record 24-hour maintenance calls, feedback the results in a timely manner, and implement a tracking system for the logistics service needs of various departments. Effect and service satisfaction, timely summarization and handling of problems in the service; timely access to service information through participation in business meetings, so that the logistics department can understand the service needs in a timely manner, and coordinate and deal with them in a timely manner; in each company-specific activities, the logistics department It is necessary to organize a service coordination meeting to study the details of the service, ensure that the logistics service and work support are in place, and ensure the successful completion of the logistics service.
4. Strengthen on-site management of supplier counters and implement paid maintenance services.
In XX, the logistics department will incorporate the facility management of the counter into the scope of property management, and implement a daily inspection system for the counter sales area. For projects that require maintenance and repair, timely notify the counters to rectify. For those that cannot be rectified as required, the logistics department will pay for it. The maintenance method is handled in a timely manner to promote the improvement of the overall operating environment of the store; in the maintenance of the supplier counters, the logistics department adheres to the leading idea of “service-oriented” and implements free maintenance for the counters that can provide materials, and provides materials for us. It does not charge labor costs and is welcomed by suppliers. At the same time as doing the counter store service, the logistics department also strengthened the management of the back area of the counter, and carried out regular inspections and inspections of the counter warehouses to detect and deal with potential safety hazards in time to avoid safety problems.
Second, strengthen the construction of basic work, strengthen the innovative practice of management, and promote the overall management level of logistics properties.
Management is the foundation of services, and scientific and orderly management is a prerequisite for maintaining effective service. In XX, on the basis of summarizing the management work in XX, the Logistics Department further strengthened the construction of basic work, effectively improved the internal management and operation level, and promoted the overall improvement of various tasks.
1. Highlight work priorities and implement management responsibility system.
In order to promote the logistics work, it is carried out in a targeted manner. At the beginning of XX, the Logistics Department organized a XX-year work arrangement meeting and proposed to establish the management objectives of each department with “cost, efficiency and service” as the main line of work. On the basis of earnestly summarizing the problems in the work of XX, the logistics department has a total of 26 tasks, 60 targets or indicators for the work targets issued by various departments. At the same time, it has put forward measures and methods for implementation, implementation plans and target assessment. Method. In this way, the direction of the work of the various departments of the logistics is clarified throughout the year. In terms of the achievement of the work objectives, the Logistics Department implements monthly inspection and follow-up implementation, and incorporates the means and measures for implementing the work objectives into the monthly work plans of each department. At the end of the year, the implementation of the work objectives is reviewed, and the results of the evaluation are included in each Year-end performance of departmental managers. During the implementation of the work objectives, the Logistics Department re-established and improved 15 work systems, which effectively promoted the overall improvement of management level.
2. Improve basic operation and implement visual management.
On the basis of the popularization of room management in XX, the logistics department of XX further strengthened the operation and management of the logistics equipment and facilities, and implemented the management visualization, that is, required all the instructions, data and parts involved in the operation of the logistics property to implement comprehensive identification management. In XX, the Logistics Department produced a total of more than 600 target signs, covering all rooms and operating equipment, making the information of equipment operation more transparent, effectively reducing the occurrence of operational errors.
3. Establish a work inspection system to enhance the awareness of all employees' work supervision.
The contingency and uncertainty of management work, in general, managers can only supervise the operation of management through inspection, but the logistics department has a large scope of management, and there are many parts that are prone to problems. How can we effectively ensure logistics? The stable operation of each system is the key to the implementation of logistics services. In order to strengthen the inspection and supervision of the work, the work inspection and supervision work is top-down. In XX, the Logistics Department launched the “Administrative Measures for Establishing a Logistics Inspection and Supervision System”. The content of the center is to perform inspection functions at different levels, and to turn random and uncertain inspection supervision into quantifiable inspection duties, and to clearly check the scope and inspection. Content, inspection methods, inspection standards and inspection cycle; at the same time pay attention to whether the inspection and supervision duties are effectively implemented, emphasize on-site inspection, and promote the implementation of work through a strong inspection and supervision system.
4. Strengthen work summary and promote management improvement.
In order to summarize the problems in the work in a timely manner, the Logistics Department implemented a monthly work summary system in XX. In order to better summarize the work, the logistics department has formulated a monthly work summary table, which clarifies the contents of the summary work, ensures the comprehensiveness of the summary, and facilitates the timely discovery and problem solving; in order to avoid excessive oversight of the various departments. Relying on and improving self-improvement awareness, the logistics department also requires all departments to strengthen work innovation in their daily management work, requiring each department to summarize the management improvement situation every half month, report it to the department leaders for review, and effectively promote the self-department of each department. Management raises awareness and avoids management staying at its original level.
5. Strengthen the work efficiency management and establish employee restraint and incentive mechanism.
The logistics department is the department with the largest number of employees, and the overall quality of the employees is not high. Most of the employees belong to the grassroots service personnel. How to better strengthen management and effectively raise employees' awareness of active work is the main problem facing the logistics department. In view of the actual situation of the work of the staff, the Logistics Department has specially formulated management objectives for the work efficiency management of each department in XX years, and required all departments to conduct phased tracking, statistics and analysis on the effective working hours of all positions, so as to propose the work contents of the post. After adjusting and improving the effective working hours, after several months of follow-up analysis, all departments have taken measures to improve working hours to different degrees and achieved certain results. If the Ministry of Works implements an effective working hour assessment system, it will not be included in working hours, such as simple duty, work, roads, materials, etc., and determine the general working hours and general standard working hours for general operations. The assessment is linked to employee performance, which promotes employees' attention to work and realizes the transformation of employees from waiting for workers to actively seeking job opportunities.
Third, adhere to the idea of safety first, pay equal attention to safety management and detail services, and provide safe operation and service guarantee for business.
The company's fire safety work has always been the top priority of the logistics department. In XX, the logistics department put forward the work requirements of “complete foundation, attention to detail, service in place, and guarantee operation”, and further requested to improve the company's safe operation management level from the aspects of maintenance team construction, internal management and external image.
1. Strengthen safety education for all employees and improve their safety awareness.
Employees are the final implementation and implementers of the work, so that all employees can master safety knowledge and improve safety awareness is the guarantee for the company's overall safe operation. To this end, in XX, the Logistics Department further strengthened the training of employees' safety knowledge, mainly starting from the following main links: First, to get a good job, and coordinate the human resources department to increase the training of safety knowledge content when new employees are on-the-job training. To enable new employees to master basic safety knowledge before taking up their posts; second, to strengthen the firefighting knowledge check during the work of employees, and with the cooperation of other departments, before the deadline, all the XX years of inspections of employee safety knowledge will be checked more than 100 times. The number of random checks was nearly XX, which further enhanced employees' knowledge of safety. The third is to strengthen fire safety drills. In XX years, Changshen two stores conducted two fire evacuation drills every week. The firefighting knowledge was explained before the drills, and the fire management work was carried out throughout the employees' work process.
2. Strengthen the operation and maintenance of the fire protection system to ensure the stable operation of the system.
The fire control system is the basic guarantee for fire safety technology prevention. XX, the logistics department further strengthened the maintenance and repair work of the fire protection system, requiring system problems to be repaired overnight, and ensuring the stable operation of the fire protection system. In the specific work, the logistics department strengthens the following three aspects: First, the standardization of maintenance of fire protection facilities and equipment. For all kinds of fire-fighting facilities and equipment, the maintenance standard and maintenance inspection cycle are determined at the beginning of the year. At the same time, the rectification tracking and acceptance inspection of the problem is strengthened to ensure that all facilities and equipment are in good condition. Second, the special asset management of the movable fire-fighting equipment is ensured. The management requirements are used and not lost. The third is to improve the repair process, implement maintenance and supervision, and promote rectification and tracking. 20 times of fire alarm failures occurred in the two stores before the deadline, all of which were resolved within the specified time.
3. Strengthen safety inspections and eliminate hidden dangers in time.
The Logistics Department is required to organize 4 special safety hazard inspections every year. Through the three safety inspections completed, the Changshen Store has found 460 safety hazards, including 311 Changchun stores and 149 Shenyang stores. All the problems are already in the regulations. During the period of rectification, the daily inspections are also very important. The logistics department has classified the safety inspection items in XX years. According to different work priorities, daily inspection, weekly inspection and monthly inspection are carried out. Different inspection categories, such as random inspection, make the work inspection more targeted; for the fire safety work of key parts, special person marking is carried out, and the maximum intensity avoids the occurrence of safety accidents. Through a year of hard work, there were no fire accidents in the two stores in the year of XX, ensuring the safe operation of the mall.
4. Strengthen the comprehensive management of public security and create a favorable service environment for business.
While attaching importance to fire safety management, the Logistics Department has also strengthened the company's internal safety management. In XX, in the security work, the logistics department started from the following three aspects: First, strengthen coordination with the business department, combat theft of goods and assist in handling customer disputes. Until the deadline, Changshen two stores received 155 times of police and directly captured The number of criminal suspects in the mall was 20 times, and they were well received by customers and suppliers. All 20 people were guaranteed by the group during the year. The second is to coordinate with the cashier and other departments to crack down on the “reverse card” behavior. Before the deadline, the logistics department adopted direct marking and other means to confirm and take measures to deal with the number of card-reversing personnel 9 times, basically eliminating the card-removing personnel from openly engaging in the card in my mall. activity.
Fourth, attach importance to the continuous training of employees, strive to improve the overall quality of logistics staff, and strengthen the construction of logistics staff.
In view of the fact that there are more grassroots service personnel in the staff structure of the logistics department and the overall cultural quality is low, in XX, the logistics department has carried out targeted training for employees, starting from improving the competency of employees, and strengthening the service awareness of employees. Consciousness, team awareness, image awareness, and the overall logistics service team that adapts to the company's development.
1. Increase the intensity of post training, especially the handling of various emergency situations.
In XX, on the basis of the fire evacuation drill twice a week, the Logistics Department expanded the daily staff training to power outages, water cuts, special weather, running water, equipment outages, and handling of major public security incidents. The cycle is performed every month. During the exercise, the coordination and coordination of various positions in various departments was emphasized. At the same time, through the adjustment of work standards for each drill, the problems were discovered in time, and the ability of employees to deal with emergencies was improved. In XX, the logistics minister Shen Sandian successively conducted more than 70 emergency drills, each of which formed a drill report. The actual situation of the exercise is analyzed, and the experience and deficiencies are summarized, which also enhances the ability of employees to coordinate and handle the work.
2. Emphasize service standardization and improve the on-site service capabilities of employees.
In the company's business process, logistics staff inevitably face customers directly. Therefore, the logistics department is more concerned about how to better provide customers customers with direct interference and influence on how to reduce the interference and impact on customers during the work process. Service. In XX, the Logistics Department organized employees to train all mall brands and locations, requiring employees to quickly reach designated locations when needed, and to provide accurate customer service when customers consult. Through training, most of the logistics staff can memorize the brand and industry location, providing convenient conditions for handling work and providing services for customers. In the direct confrontation of customers, the logistics department also emphasizes standardization of services and avoids different personnel. Differences in services have kept the service consistent.
3. Strengthen the courtesy etiquette assessment of employees and enhance their external image.
The logistics department has strengthened the courtesy and etiquette work of the logistics staff from the following aspects: First, standardize employee behavior from the basic aspects of sitting, standing, and traveling, and inspect and urge employees to develop good habits; second, strengthen daily inspection and supervision from the dressing instrument, and emphasize the post. Forgiveness. Workers quickly replace dirty tooling after completing work tasks to ensure clean dressing during new work tasks. Third, strengthen the daily job training of special employees, and ensure that all employees are trained in the training of employees every morning for a long time. Behavioral habits.
4. Refine work standards and implement quantitative assessment of employee positions.
In order to make employees further clear their job responsibilities. The logistics department accurately defines the basis of the job responsibilities of each position, further refines the actual work content of the post, determines the refinement work standards for each link and content of the work, and forms a quantitative assessment form for the post work. A few days ago, the logistics department completed the formulation of the quantitative assessment form for the post work from the manager to the general staff, so that the employee's job evaluation can be based on evidence, and basically achieve the management objectives of “refinement, quantification and clarity”.
5. Do a good job in internal services, perform logistic support functions, and create a good working environment for employees.
While doing business and operation services, the Logistics Department strives to do a good job of internal services in accordance with the Group's concept of promoting service between employees and departments, and actively creates logistics support functions to create a good working environment for employees in the company. .
1. Improve the quality of employee restaurants and improve employee satisfaction.
Running a restaurant has always been one of the difficulties in logistics. How to make most employees feel satisfied in the company is a topic of repeated research by the logistics department. In XX, the staff restaurant further worked on the dishes and the number of dishes increased to six. The employees can basically implement self-service meals and free meals to ensure that employees can choose the dishes they prefer. At the same time, in XX, the staff restaurant also has multiple channels. Collect information about employees' satisfaction with eating, adjust foods according to employee satisfaction, and ensure that the products meet the tastes of most employees. To meet the diversified needs of employees, the restaurant also launched noodles and rice bowls in XX. , and business packages and other varieties; also welcomed by employees. At the same time, it also provides experience for the adjustment of restaurant management methods in the future.
2. Strengthen the management of the locker room to provide employees with safe and clean activity space.
Every day, thousands of people change clothes in the locker room. The safety and health problems are the problems faced by locker room management. In the past, there have been incidents of item theft. To this end, in XX, the logistics department organized a meeting to study the management of the locker room and put forward new standards for the management of the locker room: one is to straighten out the process of getting in and out of the locker room and strengthen the safety management; the second is to implement the open system of the locker room concentration period, It is convenient for employees to manage; the third is to strengthen the service for temporary access to the locker room staff. Through the above measures, the safety of the locker room has been controlled. In XX, there has been no clothing safety accident. In the health of the locker room, the logistics department will clean it in time and check it every day to ensure that the locker room is always in a clean and healthy state.
3. Proactively serve the business department and meet the service requirements of the employees.
In order to ensure a good working environment for employees, the logistics department regularly arranges personnel to conduct irregular inspections of employees' workplaces, and timely understand the working conditions of employees' working environment facilities and equipment. In the special period of heating and water supply, the logistics department arranges special personnel to check the workplace. Make adjustments and treatments. In the case that other departments have logistics service requirements, the logistics department actively arranges the work and solves the problem in the first time. At the same time, the personnel of all levels of the logistics department mainly seek service demand from the business department through various channels, and take the initiative to do the service work. Help other departments solve the worries of work.
Sixth, strengthen asset procurement management, establish a concept of cost control, and increase energy conservation and consumption reduction.
The logistics department is the department with the largest use of the company's operating expenses. Strengthening cost control and fulfilling energy conservation and consumption reduction is one of the key points of logistics. In XX, the logistics department focused on the following aspects to control costs and reduce costs.
1. Do a good job of idle asset management and improve asset utilization.
After years of operation, the logistics warehouse has accumulated a certain amount of idle assets. In order to better manage asset management, in XX, the logistics department organized a large inventory of idle assets, reclassified and evaluated idle assets, and repaired and maintained some assets. At the same time, some of the available assets were Focus on registration to facilitate the transfer of assets. Before the execution of procurement requirements, the asset manager reviews the prior review system to confirm whether there is an alternative to idle assets, and then determine whether to execute the procurement and maximize the use of idle assets. For example, in the process of purchasing the degaussing board for the supermarket this year, the logistics department transferred from the idle assets to carry out renovation and maintenance, which satisfied the needs of the supermarket and saved more than 40,000 yuan in procurement funds. Since the beginning of this year, the logistics department has allocated more than 100 assets between the coordination departments, and the assets of the two stores have been transferred for 12 times. The assets have been transferred between Changshen and Haha for more than 30 times, which has improved the utilization rate of assets.
2. Strictly implement the procurement program and strengthen procurement management supervision.
In terms of procurement control management, the logistics department always insists on the procurement of common materials to determine the supplier's system through bidding. At the beginning of the year, the logistics, finance, general office and other departments were organized to hold procurement tendering evaluation meetings, and the cooperative suppliers were confirmed on the spot; secondly, the supervision of purchasing prices was strengthened, and the products with high market price fluctuations were regularly visited to the market, and random suppliers were quoted. To ensure the reasonableness of the purchase price; at the same time, for the procurement and procurement review process with increased market price cycle fluctuations, it is required to provide comparative suppliers to ensure that procurement is carried out at low prices and supervision is strengthened.
3. Strengthen energy operation control, and the energy saving and consumption reduction effect is remarkable.
Energy conservation and consumption reduction is one of the key tasks of the logistics department. In XX, the logistics department is one of the indicators for assessing energy conservation and consumption reduction. It requires all departments to formulate specific measures and plans for energy conservation and consumption reduction. The logistics department mainly adopted the following energy-saving and consumption-reducing measures: First, conduct a general survey of all energy-consuming equipment and facilities, and re-determine the operation time period and frequency; second, strengthen energy consumption control for places where energy consumption is consumed, such as offices, duty rooms, The warehouses and other patrols are supervised, and all departments are urged to manage energy-consuming equipment to avoid unnecessary energy consumption. The third is to raise awareness of all employees and timely discover and stop the problem of energy waste. Through the implementation of the following measures, XX years, energy conservation The work of reducing consumption has achieved good results. Compared with the plan, the electricity cost of Shenyang store has saved 1.337 million yuan compared with the plan, and the electricity saving fee of Changchun store has reached 866,000 yuan.
4. Strengthen the analysis of the use of expenses and adjust the cost control measures in a timely manner.
The logistics department conducts cost analysis on major expenses and expenditure items every month, including: analysis of the use of restaurant expenses, analysis of expenses such as electricity, water and gas. Comprehensively compare the implementation of the plan and the operating expenses of the two stores, analyze the differences and the reasons for the changes, propose the cost control measures and methods to be adopted in the next stage, and ensure that the leaders of the department grasp the use of the expenses in a timely manner through the monthly cost analysis report. And the effect, timely adjustment measures, so that the use of fees can always be controlled within reasonable and expected range.
7. Summarize the project preparation experience, organize human resources, and actively prepare for the new Harbin project.
In XX, the Harbin project entered a crucial period of preparation. In response to the actual situation of the full launch of the project, the selected personnel of the logistics department formed the preparatory group to station in Harbin, so that the logistics management work was intervened in advance during the construction period, laying a good foundation for the subsequent property management. basis.
1. Summarize the lessons learned from the preparations for Shenyang and avoid management issues during the preparation process.
In order to avoid problems in the preparatory process, the logistics preparatory team first learned about the unforeseen circumstances and management problems that occurred during the time and work of the Shenyang store during the preparation period. Based on the actual situation of Harbin, the corresponding measures were taken to avoid The problem occurred repeatedly in the Harbin project. Secondly, the main follow-up personnel of the project preparation and construction strengthened the communication with the two stores, learned the operation status of the logistics management of the two stores, learned good experience, and tried to solve the problem at this stage. insufficient.
2. Build a staff structure and fully follow up on the scene.
In order to understand the actual situation of each system during construction, and supervise the quality and progress of the project, the Harbin Preparation Group of the Logistics Department has proposed the human resource demand plan in batches according to the progress of the project. Before the deadline, the electrical, HVAC and equipment systems have been Complete the recruitment of some skilled workers and follow up the project in a systematic manner to ensure timely discovery and feedback on site problems. A few days ago, the logistics preparatory team had reached 20 people on site, ensuring full intervention in the construction of various parts of the project.
3. Cooperate with the construction unit to handle various examination and approval procedures to create conditions for project construction and promotion.
Since the establishment of Harbin this year, in order to ensure the smooth progress of the project, the construction party has been actively handling the approval procedures for various projects. In the process, the project preparation office has designated special personnel to cooperate in the provision of drawings and related data and information. At the same time, actively coordinate and solve the problems of the transportation expenses of the project approval procedures, and promote the progress of various tasks.
4. Strengthen internal management work, strengthen the filing and filing of archives, and accumulate basic information for subsequent property management.
Since the establishment of the Harbin project, a large number of design drawings, engineering contracts and various business information files have been formed. In order to strengthen the management of archives data, this year, the Logistics Department recruited file administrators to reorganize and archive all information files to ensure that files are not lost. At the same time, according to the current situation that some equipments have entered the site, when the equipment is out of the box, the equipment type, quantity, related technical parameters, equipment random tools, etc. have been filled in, and the equipment is randomly qualified and tested. The original or photocopy of the report, relevant random files and drawings shall be retrieved and archived in time for the accumulation of archive information for future management.
8. Problems at work and priorities for work in XX.
In the XX year work, the Logistics Department has basically completed the tasks of logistics support, fulfilled the corresponding functions, and strengthened and upgraded some internal management work through efforts. However, the problems and deficiencies exposed in the work cannot be ignored, and further improvements and improvements in future work are needed.
1. The implementation of the work is not thorough, resulting in flaws in the details of the work. Performance is still not enough in the work follow-up, employees are not clear about the work and leadership arrangements; the scope of work is missing. Although the requirements in the department were communicated, problems could still be found during the spot check.
2. The organizational management ability of the grassroots supervisors is weak, the education level of the grassroots supervisors is low, and the management experience is insufficient. As a result, the work organization has no rules, and the internal management is still chaotic or the level is low.
3. The work efficiency is low and the implementation is not timely. The implementation of employee work also depends on the inspection and supervision of superiors, resulting in problems that should not occur. Such as: Changchun shop spray burst problem repeated.
4, lack of service capabilities, there are situations where you want to serve but lack of service skills and service means, do not develop good service habits, and do not understand the work of other departments is also the main reason for the lack of targeted logistics services.
5. Lack of effective tracking and satisfaction with the quality of purchased products, often revealing the quality defects of purchased products after the problems occur, and also reflecting the lack of initiative of logistics services.
6. It is still not possible to communicate seamlessly with other departments. There is a situation of “hot on the top and cold on the bottom”. Basic employees do not communicate or communicate poorly, resulting in uncoordinated work execution.
In response to the above problems, the Logistics Department will focus on and solve the problem in the work of XX. Combined with the reasonable details, the overall work focus of the Logistics Department in XX is as follows:
1. Establish a sound logistics service system. The content of the service should be further clarified, the service supervision should be three-dimensional, and the logistics service should be comprehensively improved.
2. Establish an employee supervision and evaluation system, further quantify the assessment content, and ensure the realization of the main tasks of logistics management. At the same time, it is effectively combined with the company's performance appraisal to truly play a role in promoting the work.
3. Further revising and improving the work standards and management system to cover all key tasks, and the two-store work manuals are completely unified.
4. Solve the problem of low efficiency, and form a closed loop of work arrangement, work processing, work tracking, and work recovery process.
5. Improve the overall quality of employees in an all-round way and further register and evaluate employees. Through training and assessment, the survival of the fittest is achieved, the self-stress of employees is increased, and the self-improvement of employees is improved.
6. Concentrate on superior resources and fully guarantee the smooth progress of the preparation and opening of Harbin shop. At the beginning of XX, the logistics department will further analyze the logistics human resources and refine the logistics preparations for the Harbin store to ensure the smooth progress of the Harbin project.
In short, the logistics department still faces many problems in XX years. In this regard, the logistics department will seriously summarize the lessons and lessons of XX years, strive to make breakthroughs in all aspects of work, and effectively improve the logistical support capability and operational level.
First, adhere to the business as the center, do a good job in logistics services, and strive to create a good operating environment.
Operation is the lifeline of the company's business development. As the business support department, the logistics department further strengthened the business-oriented service ideal in XX, strengthened communication and coordination with the former business department, actively obtained service demand information, and enhanced employees' service awareness. While doing a lot of basic operational guarantees, we will further improve the quality of logistics services and contribute to the improvement of the company's overall operational services.
1. Further strengthen the maintenance and repair of property facilities and improve the operating standards of service facilities.
In XX, the Logistics Department implemented unified management objectives for Changshen two stores and achieved unified management in terms of work standards and norms. In terms of infrastructure maintenance, in XX year, all facilities and equipment were surveyed, equipment files were re-established, equipment maintenance plans were compiled, and progress was tracked to ensure stable operation of equipment and facilities; accidents involving property operations Established an accident report summary system, and required the accident report to be completed when the accident occurred. The accident handling process, the cause of the accident, and further corrective and preventive measures were all required to reduce the same The recurrence of problems; the realization of multi-level inspection system, including the inspection of the pre-service staff of the managerial staff, the inspection of the property manager, the leadership of the inspection tour, the joint inspection tour, etc., to ensure that the property problems are discovered and dealt with in a timely manner. Up to now, XX years, the Changshen two stores have discovered nearly 35,000 problems in various aspects of property maintenance through inspections, all of which have been processed in a timely manner, maintaining a good standard of property operation. While doing daily operation and maintenance, the Logistics Department has organized 247 renovation projects to date, including 108 Changchun stores and 39 Shenyang stores, meeting the needs of the company's business development.
2. Strengthen environmental order management and create a fresh and comfortable shopping environment.
A good environmental order is the most direct embodiment of customer service. Therefore, the logistics department always regards the construction of environmental order as the focus of daily work. In XX, the work was strengthened mainly from the following aspects: First, strengthen the peripheral sanitation and cleaning work, and regularly clean the stains on the surrounding square bricks. The important parts are washed with clean water every day. In the season of large wind and sand, the sprinkling of key plot areas is taken. The way of water reduces dust, and at the same time increases the density of daily cleaning and cleaning cycle. The scope of cleaning is always on the road, minimizing the impact of surrounding environment on the hygiene of shopping malls; secondly, actively improving the cleaning method and improving the quality of indoor cleaning. The cleaning department actively explores the cleaning and maintenance methods on the ground marble, wall and high-altitude, and increases the maintenance frequency for the key cleaning parts. The cleaning quality is regularly and irregularly checked. The requirements for cleaning tools are kept clean and clean. It ensures the quality of the cleaning is guaranteed to be improved; the third is to pay attention to the temperature regulation of the store and control the suitable temperature. In order to better control the store temperature, the logistics department installs thermometers in various parts of the mall. The temperature is checked twice a day in the morning and afternoon, and the temperature deviation area is adjusted in time to ensure that the temperature of the store is always kept at a constant temperature. The error is not excessive ± 1 °c, to ensure a clean and comfortable shopping environment for customers.
3. Actively strengthen services and improve employees' service awareness.
In XX, the logistics department put forward the work requirement of “one-stop” service, and provided round-the-clock service to the suppliers who handled the business in the logistics department. At the same time, the job division did not do the job division, and the “first question responsibility system” was realized. All logistics Civilian personnel can handle all business, and customers who come to the logistics department to handle the business do not have to wait, that is, some people can complete the whole process; implement the service complaint telephone publicity and take the initiative to accept the service supervision. In order to improve the quality of service in an all-round way, the Logistics Department has also formulated the “Management Methods for Maintenance Complaints and Calls” to record 24-hour maintenance calls, feedback the results in a timely manner, and implement a tracking system for the logistics service needs of various departments. Effect and service satisfaction, timely summarization and handling of problems in the service; timely access to service information through participation in business meetings, so that the logistics department can understand the service needs in a timely manner, and coordinate and deal with them in a timely manner; in each company-specific activities, the logistics department It is necessary to organize a service coordination meeting to study the details of the service, ensure that the logistics service and work support are in place, and ensure the successful completion of the logistics service.
4. Strengthen on-site management of supplier counters and implement paid maintenance services.
In XX, the logistics department will incorporate the facility management of the counter into the scope of property management, and implement a daily inspection system for the counter sales area. For projects that require maintenance and repair, timely notify the counters to rectify. For those that cannot be rectified as required, the logistics department will pay for it. The maintenance method is handled in a timely manner to promote the improvement of the overall operating environment of the store; in the maintenance of the supplier counters, the logistics department adheres to the leading idea of “service-oriented” and implements free maintenance for the counters that can provide materials, and provides materials for us. It does not charge labor costs and is welcomed by suppliers. At the same time as doing the counter store service, the logistics department also strengthened the management of the back area of the counter, and carried out regular inspections and inspections of the counter warehouses to detect and deal with potential safety hazards in time to avoid safety problems.
Second, strengthen the construction of basic work, strengthen the innovative practice of management, and promote the overall management level of logistics properties.
Management is the foundation of services, and scientific and orderly management is a prerequisite for maintaining effective service. In XX, on the basis of summarizing the management work in XX, the Logistics Department further strengthened the construction of basic work, effectively improved the internal management and operation level, and promoted the overall improvement of various tasks.
1. Highlight work priorities and implement management responsibility system.
In order to promote the logistics work, it is carried out in a targeted manner. At the beginning of XX, the Logistics Department organized a XX-year work arrangement meeting and proposed to establish the management objectives of each department with “cost, efficiency and service” as the main line of work. On the basis of earnestly summarizing the problems in the work of XX, the logistics department has a total of 26 tasks, 60 targets or indicators for the work targets issued by various departments. At the same time, it has put forward measures and methods for implementation, implementation plans and target assessment. Method. In this way, the direction of the work of the various departments of the logistics is clarified throughout the year. In terms of the achievement of the work objectives, the Logistics Department implements monthly inspection and follow-up implementation, and incorporates the means and measures for implementing the work objectives into the monthly work plans of each department. At the end of the year, the implementation of the work objectives is reviewed, and the results of the evaluation are included in each Year-end performance of departmental managers. During the implementation of the work objectives, the Logistics Department re-established and improved 15 work systems, which effectively promoted the overall improvement of management level.
2. Improve basic operation and implement visual management.
On the basis of the popularization of room management in XX, the logistics department of XX further strengthened the operation and management of the logistics equipment and facilities, and implemented the management visualization, that is, required all the instructions, data and parts involved in the operation of the logistics property to implement comprehensive identification management. In XX, the Logistics Department produced a total of more than 600 target signs, covering all rooms and operating equipment, making the information of equipment operation more transparent, effectively reducing the occurrence of operational errors.
3. Establish a work inspection system to enhance the awareness of all employees' work supervision.
The contingency and uncertainty of management work, in general, managers can only supervise the operation of management through inspection, but the logistics department has a large scope of management, and there are many parts that are prone to problems. How can we effectively ensure logistics? The stable operation of each system is the key to the implementation of logistics services. In order to strengthen the inspection and supervision of the work, the work inspection and supervision work is top-down. In XX, the Logistics Department launched the “Administrative Measures for Establishing a Logistics Inspection and Supervision System”. The content of the center is to perform inspection functions at different levels, and to turn random and uncertain inspection supervision into quantifiable inspection duties, and to clearly check the scope and inspection. Content, inspection methods, inspection standards and inspection cycle; at the same time pay attention to whether the inspection and supervision duties are effectively implemented, emphasize on-site inspection, and promote the implementation of work through a strong inspection and supervision system.
4. Strengthen work summary and promote management improvement.
In order to summarize the problems in the work in a timely manner, the Logistics Department implemented a monthly work summary system in XX. In order to better summarize the work, the logistics department has formulated a monthly work summary table, which clarifies the contents of the summary work, ensures the comprehensiveness of the summary, and facilitates the timely discovery and problem solving; in order to avoid excessive oversight of the various departments. Relying on and improving self-improvement awareness, the logistics department also requires all departments to strengthen work innovation in their daily management work, requiring each department to summarize the management improvement situation every half month, report it to the department leaders for review, and effectively promote the self-department of each department. Management raises awareness and avoids management staying at its original level.
5. Strengthen the work efficiency management and establish employee restraint and incentive mechanism.
The logistics department is the department with the largest number of employees, and the overall quality of the employees is not high. Most of the employees belong to the grassroots service personnel. How to better strengthen management and effectively raise employees' awareness of active work is the main problem facing the logistics department. In view of the actual situation of the work of the staff, the Logistics Department has specially formulated management objectives for the work efficiency management of each department in XX years, and required all departments to conduct phased tracking, statistics and analysis on the effective working hours of all positions, so as to propose the work contents of the post. After adjusting and improving the effective working hours, after several months of follow-up analysis, all departments have taken measures to improve working hours to different degrees and achieved certain results. If the Ministry of Works implements an effective working hour assessment system, it will not be included in working hours, such as simple duty, work, roads, materials, etc., and determine the general working hours and general standard working hours for general operations. The assessment is linked to employee performance, which promotes employees' attention to work and realizes the transformation of employees from waiting for workers to actively seeking job opportunities.
Third, adhere to the idea of safety first, pay equal attention to safety management and detail services, and provide safe operation and service guarantee for business.
The company's fire safety work has always been the top priority of the logistics department. In XX, the logistics department put forward the work requirements of “complete foundation, attention to detail, service in place, and guarantee operation”, and further requested to improve the company's safe operation management level from the aspects of maintenance team construction, internal management and external image.
1. Strengthen safety education for all employees and improve their safety awareness.
Employees are the final implementation and implementers of the work, so that all employees can master safety knowledge and improve safety awareness is the guarantee for the company's overall safe operation. To this end, in XX, the Logistics Department further strengthened the training of employees' safety knowledge, mainly starting from the following main links: First, to get a good job, and coordinate the human resources department to increase the training of safety knowledge content when new employees are on-the-job training. To enable new employees to master basic safety knowledge before taking up their posts; second, to strengthen the firefighting knowledge check during the work of employees, and with the cooperation of other departments, before the deadline, all the XX years of inspections of employee safety knowledge will be checked more than 100 times. The number of random checks was nearly XX, which further enhanced employees' knowledge of safety. The third is to strengthen fire safety drills. In XX years, Changshen two stores conducted two fire evacuation drills every week. The firefighting knowledge was explained before the drills, and the fire management work was carried out throughout the employees' work process.
2. Strengthen the operation and maintenance of the fire protection system to ensure the stable operation of the system.
The fire control system is the basic guarantee for fire safety technology prevention. XX, the logistics department further strengthened the maintenance and repair work of the fire protection system, requiring system problems to be repaired overnight, and ensuring the stable operation of the fire protection system. In the specific work, the logistics department strengthens the following three aspects: First, the standardization of maintenance of fire protection facilities and equipment. For all kinds of fire-fighting facilities and equipment, the maintenance standard and maintenance inspection cycle are determined at the beginning of the year. At the same time, the rectification tracking and acceptance inspection of the problem is strengthened to ensure that all facilities and equipment are in good condition. Second, the special asset management of the movable fire-fighting equipment is ensured. The management requirements are used and not lost. The third is to improve the repair process, implement maintenance and supervision, and promote rectification and tracking. 20 times of fire alarm failures occurred in the two stores before the deadline, all of which were resolved within the specified time.
3. Strengthen safety inspections and eliminate hidden dangers in time.
The Logistics Department is required to organize 4 special safety hazard inspections every year. Through the three safety inspections completed, the Changshen Store has found 460 safety hazards, including 311 Changchun stores and 149 Shenyang stores. All the problems are already in the regulations. During the period of rectification, the daily inspections are also very important. The logistics department has classified the safety inspection items in XX years. According to different work priorities, daily inspection, weekly inspection and monthly inspection are carried out. Different inspection categories, such as random inspection, make the work inspection more targeted; for the fire safety work of key parts, special person marking is carried out, and the maximum intensity avoids the occurrence of safety accidents. Through a year of hard work, there were no fire accidents in the two stores in the year of XX, ensuring the safe operation of the mall.
4. Strengthen the comprehensive management of public security and create a favorable service environment for business.
While attaching importance to fire safety management, the Logistics Department has also strengthened the company's internal safety management. In XX, in the security work, the logistics department started from the following three aspects: First, strengthen coordination with the business department, combat theft of goods and assist in handling customer disputes. Until the deadline, Changshen two stores received 155 times of police and directly captured The number of criminal suspects in the mall was 20 times, and they were well received by customers and suppliers. All 20 people were guaranteed by the group during the year. The second is to coordinate with the cashier and other departments to crack down on the “reverse card” behavior. Before the deadline, the logistics department adopted direct marking and other means to confirm and take measures to deal with the number of card-reversing personnel 9 times, basically eliminating the card-removing personnel from openly engaging in the card in my mall. activity.
Fourth, attach importance to the continuous training of employees, strive to improve the overall quality of logistics staff, and strengthen the construction of logistics staff.
In view of the fact that there are more grassroots service personnel in the staff structure of the logistics department and the overall cultural quality is low, in XX, the logistics department has carried out targeted training for employees, starting from improving the competency of employees, and strengthening the service awareness of employees. Consciousness, team awareness, image awareness, and the overall logistics service team that adapts to the company's development.
1. Increase the intensity of post training, especially the handling of various emergency situations.
In XX, on the basis of the fire evacuation drill twice a week, the Logistics Department expanded the daily staff training to power outages, water cuts, special weather, running water, equipment outages, and handling of major public security incidents. The cycle is performed every month. During the exercise, the coordination and coordination of various positions in various departments was emphasized. At the same time, through the adjustment of work standards for each drill, the problems were discovered in time, and the ability of employees to deal with emergencies was improved. In XX, the logistics minister Shen Sandian successively conducted more than 70 emergency drills, each of which formed a drill report. The actual situation of the exercise is analyzed, and the experience and deficiencies are summarized, which also enhances the ability of employees to coordinate and handle the work.
2. Emphasize service standardization and improve the on-site service capabilities of employees.
In the company's business process, logistics staff inevitably face customers directly. Therefore, the logistics department is more concerned about how to better provide customers customers with direct interference and influence on how to reduce the interference and impact on customers during the work process. Service. In XX, the Logistics Department organized employees to train all mall brands and locations, requiring employees to quickly reach designated locations when needed, and to provide accurate customer service when customers consult. Through training, most of the logistics staff can memorize the brand and industry location, providing convenient conditions for handling work and providing services for customers. In the direct confrontation of customers, the logistics department also emphasizes standardization of services and avoids different personnel. Differences in services have kept the service consistent.
3. Strengthen the courtesy etiquette assessment of employees and enhance their external image.
The logistics department has strengthened the courtesy and etiquette work of the logistics staff from the following aspects: First, standardize employee behavior from the basic aspects of sitting, standing, and traveling, and inspect and urge employees to develop good habits; second, strengthen daily inspection and supervision from the dressing instrument, and emphasize the post. Forgiveness. Workers quickly replace dirty tooling after completing work tasks to ensure clean dressing during new work tasks. Third, strengthen the daily job training of special employees, and ensure that all employees are trained in the training of employees every morning for a long time. Behavioral habits.
4. Refine work standards and implement quantitative assessment of employee positions.
In order to make employees further clear their job responsibilities. The logistics department accurately defines the basis of the job responsibilities of each position, further refines the actual work content of the post, determines the refinement work standards for each link and content of the work, and forms a quantitative assessment form for the post work. A few days ago, the logistics department completed the formulation of the quantitative assessment form for the post work from the manager to the general staff, so that the employee's job evaluation can be based on evidence, and basically achieve the management objectives of “refinement, quantification and clarity”.
5. Do a good job in internal services, perform logistic support functions, and create a good working environment for employees.
While doing business and operation services, the Logistics Department strives to do a good job of internal services in accordance with the Group's concept of promoting service between employees and departments, and actively creates logistics support functions to create a good working environment for employees in the company. .
1. Improve the quality of employee restaurants and improve employee satisfaction.
Running a restaurant has always been one of the difficulties in logistics. How to make most employees feel satisfied in the company is a topic of repeated research by the logistics department. In XX, the staff restaurant further worked on the dishes and the number of dishes increased to six. The employees can basically implement self-service meals and free meals to ensure that employees can choose the dishes they prefer. At the same time, in XX, the staff restaurant also has multiple channels. Collect information about employees' satisfaction with eating, adjust foods according to employee satisfaction, and ensure that the products meet the tastes of most employees. To meet the diversified needs of employees, the restaurant also launched noodles and rice bowls in XX. , and business packages and other varieties; also welcomed by employees. At the same time, it also provides experience for the adjustment of restaurant management methods in the future.
2. Strengthen the management of the locker room to provide employees with safe and clean activity space.
Every day, thousands of people change clothes in the locker room. The safety and health problems are the problems faced by locker room management. In the past, there have been incidents of item theft. To this end, in XX, the logistics department organized a meeting to study the management of the locker room and put forward new standards for the management of the locker room: one is to straighten out the process of getting in and out of the locker room and strengthen the safety management; the second is to implement the open system of the locker room concentration period, It is convenient for employees to manage; the third is to strengthen the service for temporary access to the locker room staff. Through the above measures, the safety of the locker room has been controlled. In XX, there has been no clothing safety accident. In the health of the locker room, the logistics department will clean it in time and check it every day to ensure that the locker room is always in a clean and healthy state.
3. Proactively serve the business department and meet the service requirements of the employees.
In order to ensure a good working environment for employees, the logistics department regularly arranges personnel to conduct irregular inspections of employees' workplaces, and timely understand the working conditions of employees' working environment facilities and equipment. In the special period of heating and water supply, the logistics department arranges special personnel to check the workplace. Make adjustments and treatments. In the case that other departments have logistics service requirements, the logistics department actively arranges the work and solves the problem in the first time. At the same time, the personnel of all levels of the logistics department mainly seek service demand from the business department through various channels, and take the initiative to do the service work. Help other departments solve the worries of work.
Sixth, strengthen asset procurement management, establish a concept of cost control, and increase energy conservation and consumption reduction.
The logistics department is the department with the largest use of the company's operating expenses. Strengthening cost control and fulfilling energy conservation and consumption reduction is one of the key points of logistics. In XX, the logistics department focused on the following aspects to control costs and reduce costs.
1. Do a good job of idle asset management and improve asset utilization.
After years of operation, the logistics warehouse has accumulated a certain amount of idle assets. In order to better manage asset management, in XX, the logistics department organized a large inventory of idle assets, reclassified and evaluated idle assets, and repaired and maintained some assets. At the same time, some of the available assets were Focus on registration to facilitate the transfer of assets. Before the execution of procurement requirements, the asset manager reviews the prior review system to confirm whether there is an alternative to idle assets, and then determine whether to execute the procurement and maximize the use of idle assets. For example, in the process of purchasing the degaussing board for the supermarket this year, the logistics department transferred from the idle assets to carry out renovation and maintenance, which satisfied the needs of the supermarket and saved more than 40,000 yuan in procurement funds. Since the beginning of this year, the logistics department has allocated more than 100 assets between the coordination departments, and the assets of the two stores have been transferred for 12 times. The assets have been transferred between Changshen and Haha for more than 30 times, which has improved the utilization rate of assets.
2. Strictly implement the procurement program and strengthen procurement management supervision.
In terms of procurement control management, the logistics department always insists on the procurement of common materials to determine the supplier's system through bidding. At the beginning of the year, the logistics, finance, general office and other departments were organized to hold procurement tendering evaluation meetings, and the cooperative suppliers were confirmed on the spot; secondly, the supervision of purchasing prices was strengthened, and the products with high market price fluctuations were regularly visited to the market, and random suppliers were quoted. To ensure the reasonableness of the purchase price; at the same time, for the procurement and procurement review process with increased market price cycle fluctuations, it is required to provide comparative suppliers to ensure that procurement is carried out at low prices and supervision is strengthened.
3. Strengthen energy operation control, and the energy saving and consumption reduction effect is remarkable.
Energy conservation and consumption reduction is one of the key tasks of the logistics department. In XX, the logistics department is one of the indicators for assessing energy conservation and consumption reduction. It requires all departments to formulate specific measures and plans for energy conservation and consumption reduction. The logistics department mainly adopted the following energy-saving and consumption-reducing measures: First, conduct a general survey of all energy-consuming equipment and facilities, and re-determine the operation time period and frequency; second, strengthen energy consumption control for places where energy consumption is consumed, such as offices, duty rooms, The warehouses and other patrols are supervised, and all departments are urged to manage energy-consuming equipment to avoid unnecessary energy consumption. The third is to raise awareness of all employees and timely discover and stop the problem of energy waste. Through the implementation of the following measures, XX years, energy conservation The work of reducing consumption has achieved good results. Compared with the plan, the electricity cost of Shenyang store has saved 1.337 million yuan compared with the plan, and the electricity saving fee of Changchun store has reached 866,000 yuan.
4. Strengthen the analysis of the use of expenses and adjust the cost control measures in a timely manner.
The logistics department conducts cost analysis on major expenses and expenditure items every month, including: analysis of the use of restaurant expenses, analysis of expenses such as electricity, water and gas. Comprehensively compare the implementation of the plan and the operating expenses of the two stores, analyze the differences and the reasons for the changes, propose the cost control measures and methods to be adopted in the next stage, and ensure that the leaders of the department grasp the use of the expenses in a timely manner through the monthly cost analysis report. And the effect, timely adjustment measures, so that the use of fees can always be controlled within reasonable and expected range.
7. Summarize the project preparation experience, organize human resources, and actively prepare for the new Harbin project.
In XX, the Harbin project entered a crucial period of preparation. In response to the actual situation of the full launch of the project, the selected personnel of the logistics department formed the preparatory group to station in Harbin, so that the logistics management work was intervened in advance during the construction period, laying a good foundation for the subsequent property management. basis.
1. Summarize the lessons learned from the preparations for Shenyang and avoid management issues during the preparation process.
In order to avoid problems in the preparatory process, the logistics preparatory team first learned about the unforeseen circumstances and management problems that occurred during the time and work of the Shenyang store during the preparation period. Based on the actual situation of Harbin, the corresponding measures were taken to avoid The problem occurred repeatedly in the Harbin project. Secondly, the main follow-up personnel of the project preparation and construction strengthened the communication with the two stores, learned the operation status of the logistics management of the two stores, learned good experience, and tried to solve the problem at this stage. insufficient.
2. Build a staff structure and fully follow up on the scene.
In order to understand the actual situation of each system during construction, and supervise the quality and progress of the project, the Harbin Preparation Group of the Logistics Department has proposed the human resource demand plan in batches according to the progress of the project. Before the deadline, the electrical, HVAC and equipment systems have been Complete the recruitment of some skilled workers and follow up the project in a systematic manner to ensure timely discovery and feedback on site problems. A few days ago, the logistics preparatory team had reached 20 people on site, ensuring full intervention in the construction of various parts of the project.
3. Cooperate with the construction unit to handle various examination and approval procedures to create conditions for project construction and promotion.
Since the establishment of Harbin this year, in order to ensure the smooth progress of the project, the construction party has been actively handling the approval procedures for various projects. In the process, the project preparation office has designated special personnel to cooperate in the provision of drawings and related data and information. At the same time, actively coordinate and solve the problems of the transportation expenses of the project approval procedures, and promote the progress of various tasks.
4. Strengthen internal management work, strengthen the filing and filing of archives, and accumulate basic information for subsequent property management.
Since the establishment of the Harbin project, a large number of design drawings, engineering contracts and various business information files have been formed. In order to strengthen the management of archives data, this year, the Logistics Department recruited file administrators to reorganize and archive all information files to ensure that files are not lost. At the same time, according to the current situation that some equipments have entered the site, when the equipment is out of the box, the equipment type, quantity, related technical parameters, equipment random tools, etc. have been filled in, and the equipment is randomly qualified and tested. The original or photocopy of the report, relevant random files and drawings shall be retrieved and archived in time for the accumulation of archive information for future management.
8. Problems at work and priorities for work in XX.
In the XX year work, the Logistics Department has basically completed the tasks of logistics support, fulfilled the corresponding functions, and strengthened and upgraded some internal management work through efforts. However, the problems and deficiencies exposed in the work cannot be ignored, and further improvements and improvements in future work are needed.
1. The implementation of the work is not thorough, resulting in flaws in the details of the work. Performance is still not enough in the work follow-up, employees are not clear about the work and leadership arrangements; the scope of work is missing. Although the requirements in the department were communicated, problems could still be found during the spot check.
2. The organizational management ability of the grassroots supervisors is weak, the education level of the grassroots supervisors is low, and the management experience is insufficient. As a result, the work organization has no rules, and the internal management is still chaotic or the level is low.
3. The work efficiency is low and the implementation is not timely. The implementation of employee work also depends on the inspection and supervision of superiors, resulting in problems that should not occur. Such as: Changchun shop spray burst problem repeated.
4, lack of service capabilities, there are situations where you want to serve but lack of service skills and service means, do not develop good service habits, and do not understand the work of other departments is also the main reason for the lack of targeted logistics services.
5. Lack of effective tracking and satisfaction with the quality of purchased products, often revealing the quality defects of purchased products after the problems occur, and also reflecting the lack of initiative of logistics services.
6. It is still not possible to communicate seamlessly with other departments. There is a situation of “hot on the top and cold on the bottom”. Basic employees do not communicate or communicate poorly, resulting in uncoordinated work execution.
In response to the above problems, the Logistics Department will focus on and solve the problem in the work of XX. Combined with the reasonable details, the overall work focus of the Logistics Department in XX is as follows:
1. Establish a sound logistics service system. The content of the service should be further clarified, the service supervision should be three-dimensional, and the logistics service should be comprehensively improved.
2. Establish an employee supervision and evaluation system, further quantify the assessment content, and ensure the realization of the main tasks of logistics management. At the same time, it is effectively combined with the company's performance appraisal to truly play a role in promoting the work.
3. Further revising and improving the work standards and management system to cover all key tasks, and the two-store work manuals are completely unified.
4. Solve the problem of low efficiency, and form a closed loop of work arrangement, work processing, work tracking, and work recovery process.
5. Improve the overall quality of employees in an all-round way and further register and evaluate employees. Through training and assessment, the survival of the fittest is achieved, the self-stress of employees is increased, and the self-improvement of employees is improved.
6. Concentrate on superior resources and fully guarantee the smooth progress of the preparation and opening of Harbin shop. At the beginning of XX, the logistics department will further analyze the logistics human resources and refine the logistics preparations for the Harbin store to ensure the smooth progress of the Harbin project.
In short, the logistics department still faces many problems in XX years. In this regard, the logistics department will seriously summarize the lessons and lessons of XX years, strive to make breakthroughs in all aspects of work, and effectively improve the logistical support capability and operational level.
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