Summary of the work of the Administrative Service Center in the first half of 2019

~ Year is the first year of implementation of the "xxx" plan, and it is also the year in which the hall continues to solidify the foundation and strengthen the stamina. By the end of May, the hall had handled a total of 48,922 approval items, with a completion rate of 100% on time; the fee was 3.11 million yuan. The current situation of the semi-annual work is briefly summarized as follows:

I. Basic situation of work in the first half of the year

Further clarify the work ideas

In the first half of this year, the Management Committee Office carried forward the inheritance and put forward new ideas for work: 1. Working philosophy: Taking the satisfaction of the people as the highest standard. 2. Work Objectives: Efforts should be made to bring out the role of the sun and high efficiency of the hall, to win glory for the district committee and the district government, to strive for the civil service team, to further optimize the development environment, and to better facilitate the people and the people. 3. Job role: First, the administrator and coordinator of the approval project in the hall; the second is the waiter and supervisor of the window staff who are in the hall; the third is the propagandist who is a good reformer of the administrative examination and approval system. 4. Work style requirements: enthusiasm, thoughtful, clean and efficient. 5. Main work contents: First, people-oriented, further condense the window staff; second, strengthen coordination with the resident departments, and further improve the efficiency of administrative examination and approval. 6. Six working measures: First, strict labor discipline; second, standardizing work dress; third, unified service term; fourth, improving approval methods; fifth, streamlining approval procedures and requirements; and sixth, strengthening public appraisal.

Further strengthen the system construction

In order to further enhance the image of the lobby window, optimize the development environment of the sand area, and better serve the enterprise and the public, the lobby management committee will, based on the actual situation of the original "assessment rules", repeatedly seek the opinions of the window staff. The three systems of the Hall Service Window and its Staff Evaluation Rules, the Implementation Rules for the Assessment of the Hall Service Window and the Rules for the Implementation of the Staff Assessment of the Hall Window were revised again. There are three major changes in the new system: 1. Strengthened the "Notice of the People's Government of the People's Republic of China on Printing and Distributing the Temporary Management Measures for the Administrative Examination and Approval Service Hall of the Chongqing Municipality", "The Sixth Chapter Hall Assessment Award", the evaluation requirements for the monthly assessment and annual assessment of the window staff. ; 2. Refine the monthly "flowing civilized window model" and "service star" rating rules, and increase the incentives; 3. The form of assessment from the previous deduction to 100 points on the basis of the addition, subtraction The system is linked to the economy and stimulates the enthusiasm of window staff to a greater extent.

Further improve the service hardware environment

In the first half of the year, the management committee made a fuss about building a “four-hearted” service hall that made the people and staff feel comfortable, warm, happy, and at ease, and adopted six measures to create a hard environment for work and service. First, re-typesetting and printing nearly 34,000 service guides for the public to read; second, adding background music equipment, insisting on playing music and broadcasting some warm tips before, during, evening, and before work. Adjust the working rhythm of the hall, and closely contact with the window staff and the public; the third is to carry out the inter-worker activities in the afternoon, let the window staff stretch their muscles and exercise. The fourth is to renovate the bathroom and water room area, add niches, sinks, etc., and place flowers all year round to make the service backstage function more perfect. Fifth, it is necessary for the window staff to adjust the nervous work needs and open the Internet. The effectiveness of learning news has been enhanced. Sixth, on the basis of the existing fitness facilities such as treadmills, abdominal muscle boards and billiard tables, badminton rackets and fitness ropes have been added to enrich the amateur style and life of the audience.

Further improve service quality

First, in order to conscientiously implement the "Administrative Licensing Law", "the administrative agency accepts or rejects the application for administrative licensing, it shall issue a written certificate affixing the special seal of the administrative organ and dated." On the basis of the "special chapter" system, the management committee has standardized that Windows will not accept the administrative approval application return receipt, in order to avoid misunderstanding of the application processing time. Second, the management committee will move the work position forward, set up the duty station and the complaint station in the hall, and implement the duty monitor system. The cadres of the management committee from the back office - the office to the front desk - take turns to be the duty monitor in the hall, fulfilling four duties: one is to take the initiative and be kind to be the receptionist of the public; the second is to timely and effectively act as a mediator of emergencies The third is the meticulous and considerate waiter of the window staff; the fourth is the inspector who is objective and fair as a window staff. The setting of the shift monitor makes the service more convenient and beneficial to the people, further narrowing the distance from the people. With the exemplary model of the shift monitor, everyone's service awareness has been significantly improved, and every effort has been made to do a good job in various approval services. The national tax, local tax, labor, health, fire, industry and commerce, planning, construction committee, personnel and other windows have a large workload. We welcome the public's enthusiasm, provide high-quality services, and handle high-efficiency examinations, and establish a good public servant image. The planning, construction committee, fire protection, environmental protection and other window business policies are strong, the processing period is long, and the quality of the staff is high. These comrades in the window can strictly manage according to law and conscientiously do a good job of examination and approval. The Labor and Social Affairs Bureau, the Industrial and Commercial Bureau, the Family Planning Commission, the Health Bureau and other windows have repeatedly won the public-assessment praise. The hall has formed a good atmosphere of ideological consensus, action, and work interaction: there are people who ask the way to the window, and our staff will not ignore or just follow the instructions. Many of them will be based on the attitude of “first question and responsibility”. In the direction of the direction, some people will take the initiative to lead the public to the service window when they are not busy. If there is a need to temporarily leave, they will put a "please wait" warm reminder card. If the network fails, the network will be placed. Friendly warning signs for road failures and suspension of service, and actively find ways to contact relevant personnel to repair or actively make patient and meticulous explanation work as soon as possible, so that the public can understand; 90% of Windows staff actively register and respond to the call for the people to provide appointment services. "There is no need to lose money, the staff of the hall will stay for you" is a true portrayal of the gold in the hall. In the first half of the year, there are 7 windows with a total of 15 people.

Continuously improve the way of approval services

In the first half of this year, the focus of the Hall's improvement of the examination and approval service mode was to assist in the implementation of the “Pilot Program on the Reform of the Administrative Approval System in the Construction Sector”. On March 6 and May 23, the District Supervision Bureau and the District Legal Affairs Office took the lead. The hall was actively preparing to participate in two parallel projects for construction projects, aiming to change the approval of 59 departments involved in the construction sector to only 16 departments. The “five major links limited parallel approval” led by the four departments of the Planning Commission, Planning, Land and Construction Committee. At present, the District Planning Commission, Planning, Land and Construction Committee are taking the lead implementation plan. The establishment of a parallel approval system will definitely reduce the examination and approval process, shorten the examination and approval time, and alleviate the troubles of the company's “25,000 miles long march”.

Second, the main problems exist

First, the centralized convenience of the hall and the role of sunlight and high efficiency have not been fully exerted. Some departmental projects have not been fully integrated into the hall, and there is still a phenomenon of “extracorporeal circulation”. Second, there is still a gap in the quality of window workers. Third, the hardware facilities of the hall. Still not fully adapted to the needs of the work.

Third, the second half of the work plan

1. Continue to streamline and clean up the approval project. In line with the principle of “should be reduced and reduced”, we will continue to streamline the administrative examination and approval projects in the district and stop the administrative examination and approval projects that cannot be implemented again. At the same time, further strengthen communication with the dispatched departments, strengthen internal supervision, social supervision, and supervision, and ensure that all projects required by the district government to enter the hall are received and delivered in the hall, which is actually allowing the people to enjoy the "one provided by the government." Stationary service.

2. Following

Continue to reduce the approval procedures. While establishing a parallel approval mechanism for the construction and registration of our districts, we will intensify our efforts and clean up the duplicate materials of each department in the process of examination and approval. The pre-reduction phase has passed the examination and approval, the lead department has checked the inspection, and other departments repeat The materials collected; resolutely cancel the unfounded and artificially added elements; streamline the regulatory documents to collect, but there is no actual value of the approval materials in the actual approval process to solve the problem of the approval efficiency due to the complexity of the requirements.

3. Continue to explore the establishment of a parallel approval mechanism for construction projects. Trial implementation of the “overtime acquiescence” system, joint exploration system, and accountability system for parallel approval of district construction areas, and multi-pronged approach to ensure the smooth implementation of the parallel approval method.

4. Expand the scope of implementation of parallel approvals. Parallel approval is indeed an effective means of solving the approval process under the current administrative system. On the basis of parallel implementation approval of construction projects, we intend to explore the implementation of parallel approval in the registration field to alleviate and solve the problems of the two major areas of approval and the most influential development environment.

5. Further strengthen team building. Through humanized management, institutionalized construction, and in-depth services, we must strive to make the hall window team realize the position, dress code, friendly words, good service and satisfactory people.

6. Do a good job in the hall's external communication platform - the lobby work briefing, and at the same time strengthen the construction of the government portal network sub-site.