Summary of the work of the hospital in the first half of 2019
In the first half of 2006, under the correct leadership of the Municipal Disabled Persons' Federation, under the careful guidance of the Municipal Health Bureau, the Institute fully implemented the important thinking of the "Three Represents" and the spirit of the Fourth Plenary Session of the 16th Central Committee, and established and implemented the scientific development of people-oriented The concept closely follows the goal of “five unwavering” formulated at the beginning of the year to further enhance the awareness, innovation, opportunity awareness and quality awareness of the staff of the hospital, insist on pursuing social benefits, safeguarding the interests of the people, and building harmonious medical problems. The relationship is in the first place. By strengthening internal management, building a long-term mechanism, improving competitiveness, improving the image of the hospital , uniting and fighting, pioneering and innovating, and solidly promoting the coordinated development of material and spiritual civilization in our school. The work is summarized as follows:
First, the medical business has increased significantly. A total of 380,000 outpatient visits were completed, and the number of inpatients was 11 and the total business income was 600,000 yuan, a 20% increase over the same period last year.
Second, the cumulative measurement of blood pressure for patients, voluntary consultations reached more than 200 people; half-year exemption from registration fees of 19,000 yuan; donations to the disaster area reached more than 1,000 yuan.
Third, the quality of medical care has improved significantly. Outpatient medical records, outpatient prescriptions, and inpatient medical records all tend to be standardized, with a pass rate of 80%, an increase of 5% over the same period last year.
Fourth, medical services have improved significantly. Guided medical services, convenience clinics, free clinic activities, implementation of fee-based publicity system, etc., have been well received by the community.
Fifth, hospital management is further standardized. Established and improved the "Arrangement on the Establishment of Supervision Team", "Value Week System", "Learning System", "Interaction System for Staff and Staff Members", "Attendance Examination System", "Director's Responsibilities", "Fix System", etc. The rules and regulations have made the work of the hospital embark on an institutionalized, standardized and scientific track.
Sixth, the number of health technicians has improved significantly. Six comrades participated in the self-study and adult entrance exams respectively. 20 comrades took the examination for practicing doctors, and 10 comrades signed up for the qualification examination. At the same time, the hospital conducted assessments of the theoretical knowledge of directors, doctors, nurses, and pharmacy personnel. All of them achieved satisfactory results, and the overall quality of the hospital's health technicians was significantly enhanced.
Seven, medical ethics and medical conditions have improved significantly. In the first half of this year, our hospital continued to build further work, and always implemented the people-oriented medical service concept, which not only satisfied the patients, but also moved the patients and successfully rescued a patient with severe atrial fibrillation; each department continued to call back to the discharged patients. Establish a system of returning patients who have been discharged from hospital within three days, which will greatly improve patient satisfaction. The hospital received a total of 10 letters of commendation and thank you letters.
Eight, prosthetic orthosis department results are gratifying. A total of 5 wheelchair-assisted wheelchairs, 8 crutches, and 5 limbs were provided for the disabled and the elderly. The prosthetic limbs were assembled for the disabled who were entitled to public medical care. In the month of January, the patient was given a condolence letter 300 during the Spring Festival. A number of seals were carried out; a total of more than 60 person-times were carried out for free maintenance and prosthetics; a total of 1,500 yuan was paid for the assembly of prostheses for three destitute limbs, and the total income of the business was 20,000 yuan.
9. The rehabilitation procedures for work-related injury insurance have been straightened out. This year, our hospital has been designated as a designated unit for industrial injury insurance. After various efforts, we have now streamlined various procedures and laid the foundation for the second half of the year.
X. It has publicized the new image of the hospital in radio, television, newspapers, the Internet, and the publication of promotional materials. The newspaper has articles, television has images, and radio has sound. 15 external reports, more than 10,000 publicity materials were printed, 6 banners and slogans were produced, 4 health educations and 8 publicity cards, and the website rate was 7,300.
11. In the first half of the year, the fifteenth training course for blind massage was successfully held. The number of trainers reached 25. While teaching them the basis of massage, they pay special attention to their ideological and political education, especially the education of the "four-self" spirit, so that they can psychologically overcome disability, reshape the ideal of life, and realize the value of life as well as a healthy person.
12. Investment in infrastructure construction has increased significantly. In the first half of this year, under the condition of very tight funding sources, our hospital tightened various expenses, built medical equipment, housing and infrastructure, environmental and comprehensive service capacity, invested in the beautification and lighting of the hospital environment, and renovated the office. The laundry room has been added, and the air conditioning has been installed in the rehabilitation training room and clinic to provide patients with a comfortable and landscaping environment, which has significantly improved the overall level of the hospital .
Summarizing the work in the first half of the year, we get the following enlightenment from it:
First, build a long-term mechanism to promote the sustainable development of hospitals .
The first is to establish a mechanism for sustained learning. Build and continuously improve the learning mechanism and use mechanisms to ensure that the establishment of learning hospitals develops on a healthy and sustainable track. Organize a weekly study of "Self-Drive" and "No Excuses", and have a record and experience.
Execution is a long-overlooked topic. There are countless people with great wisdom, but only those who know how to perform are successful; countless companies have great ideas, but only those companies that know how to implement are successful. In order to further improve the management ability of the middle-level cadres of our hospital, the middle level of the organization watched the video of "Win in Execution" taught by the famous doctor Yu Shiwei, a total of 6 sets. Through the study, it caused a lot of repercussions. The middle-level cadres of the whole hospital exchanged their experiences after learning about "winning in execution". And use what you have learned to work.
The second is to establish a long-term mechanism for the value of supervision. Supervision is the internal evaluation mechanism for medical quality construction in our hospital. After half a year of implementation, it has become an institutionalized and standardized work. The staff will take turns to supervise the work of Zhou, and implement the interactive management mechanism of the director and employee director. On-duty inspections conducted on-site inspections of medical documents, medical procedures, service processes, organizational disciplines, and environmental sanitation on a regular basis or irregularly, and urged them to improve. In order to implement the value-based system, our hospital issued the “Attendance Registration Register for the Week”, and it was clear that the value of the weekly inspection will be registered at the appropriate time, and the weekly summary will be announced at the middle-level meeting. Submit the office on time for review, evaluation, and filing.
Third, change the concept, implement the Sunshine Project, and further deepen the reform of the personnel system.
At the beginning of this year, our school implemented open competition and started the reform, which opened the prelude to the reform of the hospital personnel distribution system. From the perspective of establishing a new mechanism for selecting and appointing talented people, talented people and energetic cadres, the reform of the personnel distribution system has been further deepened. The hospital has launched a competition for directors of the open campaign and established a good employment mechanism for the survival of the fittest. This effectively It has enhanced the sense of responsibility of middle-level cadres and department staff, strengthened the management of departments, and further embodies the open, fair and just mechanism for selecting and recommending talents, thus broadening the horizon of selecting cadres and broadening the “caliber” road to make more The employees see the growth of their profession and play an stimulating role, which further increases the cadre's sense of responsibility, mission and management. This also makes the hospital 's government affairs more and more open, fair and fair.
Fourth, improve the system, system innovation has achieved initial results, and the quality of medical services has been continuously improved.
At the beginning of this year, our institute passed the establishment and improvement of the "Regulations on the Establishment of the Supervision Team", the "Value System", the "Learning System", the "Interaction System for Staff and Staff Members", the "Attendance Examination System", and the "Responsibilities of the Director". Several rules and regulations, such as the "fines system", have made the work of the hospital embark on an institutionalized, standardized and scientific track. Institutional innovation has further mobilized the enthusiasm of the majority of cadres and workers in the hospital and promoted the construction of a harmonious hospital . In just half a year, the hospital has a new scene.
Fifth, to improve the level of professional technology, highlighting the creation of high-quality, high-quality medical services is an important indicator of patient, family, and social evaluation hospital satisfaction. Our hospital has always focused on strengthening medical quality management, improving professional and technical standards, and building technology brands as a focus of building a public satisfaction hospital .
1. Further implement the system management system, inpatient medical record writing, outpatient medical records, and disease record, etc., regularly supervise, identify problems, formulate measures, and improve.
2. Taking the science and technology as the driving force to enhance the stamina of hospital development. Our institute implemented the strategy of developing science and technology, and through the methods of coming in and going out, we increased the intensity of personnel training and achieved remarkable results.
6. Adhering to service innovation and integrating humanistic care services is not a mantra, but a real action. Under the concept of “people-oriented”, our hospital is based on “all for patients, for patients, for all patients”, facing medical service competition. To propose medical service innovation, integrate modern humanities culture into hospitals , and create high-level service concepts and humanistic care.
The "patient-centered" service concept has been deeply rooted in the hearts of the people. The formation of healthy, harmonious and orderly competition among various departments, the spirit of cooperation between departments has been continuously enhanced, and a good situation of service, quality, efficiency and management has been formed. The spirit of cooperation and teamwork are constantly emerging.
The “three-in-one, five-hearted, six-one” service was launched, that is, the formalization of facility management, service standardization, and ward familyization. With sincerity, love, care, care, and sincerity, we poured a cup of water and presented a bouquet of flowers for the patient. Send a greeting card, hand a handkerchief, send a smile, and say a greeting. Such as assisting patients to eat water, medication, washing, bathing, shampooing, male patient haircut shaving, handling urination, turning over, helping to get out of bed, responding to patient calls, bed finishing, maintaining ward order, etc. So that when the family members send the patients to the hospital for treatment, they can go to work to feel at ease, feel relieved, and let the patients feel at ease, from the outpatient to the ward, from admission to discharge, from the front to the person, the medical staff use the truth, the truth, the affection, Family, emotions, feelings, the implementation of one-stop service, reflecting the hospital to provide patients with true feelings of service. At the time of discharge, the patient or family members were also reminded of the matters of rehabilitation, health care, medication, diet, exercise, review, etc., focused patients were followed up, and on-site services were carried out. The implementation of this initiative has been welcomed and praised by the majority of patients and their families.
7. Paying attention to the construction of hospital culture and demonstrating that the construction of characteristic culture in our hospital plays an increasingly important role in the modern management of hospitals . The core of cultural construction is the use of intangible forces such as beliefs and morals, advocating people-oriented, morality first, and establishing The best image of the hospital .
In the first half of this year, our hospital continued to strengthen the construction of hospital culture and spiritual civilization.
Through a series of activities, further condense emotions, stimulate innovation, enhance the image of the hospital , condense emotions, inspire people, and enhance the image. The cultural construction of our hospital reflects the characteristics of the hospital .
1. In 2006, our hospital was designated as the designated medical rehabilitation institution for industrial injury insurance by the Municipal Labor and Social Security Bureau. In order to enable employees to fully understand the relevant knowledge of industrial injury insurance, on the afternoon of March 7, our hospital organized a work-related injury insurance as the main content. Knowledge contest. Two-thirds of the women workers in the hospital participated in the competition and competed with knowledge with amazing perseverance. According to the competition rules, the first, second and third prizes were also awarded for encouragement.
2. In order to encourage the majority of nurses to inherit and carry forward the glorious tradition of nursing, treat each patient with love, care and responsibility, and do a good job in healing and saving people. On May 10th, our nurses held a knowledge contest to celebrate their holiday. Ten nurses participated enthusiastically and achieved satisfactory results. Comrade Guo Wei, the second outpatient, took the lead with superb skills and superb theory.
First, the medical business has increased significantly. A total of 380,000 outpatient visits were completed, and the number of inpatients was 11 and the total business income was 600,000 yuan, a 20% increase over the same period last year.
Second, the cumulative measurement of blood pressure for patients, voluntary consultations reached more than 200 people; half-year exemption from registration fees of 19,000 yuan; donations to the disaster area reached more than 1,000 yuan.
Third, the quality of medical care has improved significantly. Outpatient medical records, outpatient prescriptions, and inpatient medical records all tend to be standardized, with a pass rate of 80%, an increase of 5% over the same period last year.
Fourth, medical services have improved significantly. Guided medical services, convenience clinics, free clinic activities, implementation of fee-based publicity system, etc., have been well received by the community.
Fifth, hospital management is further standardized. Established and improved the "Arrangement on the Establishment of Supervision Team", "Value Week System", "Learning System", "Interaction System for Staff and Staff Members", "Attendance Examination System", "Director's Responsibilities", "Fix System", etc. The rules and regulations have made the work of the hospital embark on an institutionalized, standardized and scientific track.
Sixth, the number of health technicians has improved significantly. Six comrades participated in the self-study and adult entrance exams respectively. 20 comrades took the examination for practicing doctors, and 10 comrades signed up for the qualification examination. At the same time, the hospital conducted assessments of the theoretical knowledge of directors, doctors, nurses, and pharmacy personnel. All of them achieved satisfactory results, and the overall quality of the hospital's health technicians was significantly enhanced.
Seven, medical ethics and medical conditions have improved significantly. In the first half of this year, our hospital continued to build further work, and always implemented the people-oriented medical service concept, which not only satisfied the patients, but also moved the patients and successfully rescued a patient with severe atrial fibrillation; each department continued to call back to the discharged patients. Establish a system of returning patients who have been discharged from hospital within three days, which will greatly improve patient satisfaction. The hospital received a total of 10 letters of commendation and thank you letters.
Eight, prosthetic orthosis department results are gratifying. A total of 5 wheelchair-assisted wheelchairs, 8 crutches, and 5 limbs were provided for the disabled and the elderly. The prosthetic limbs were assembled for the disabled who were entitled to public medical care. In the month of January, the patient was given a condolence letter 300 during the Spring Festival. A number of seals were carried out; a total of more than 60 person-times were carried out for free maintenance and prosthetics; a total of 1,500 yuan was paid for the assembly of prostheses for three destitute limbs, and the total income of the business was 20,000 yuan.
9. The rehabilitation procedures for work-related injury insurance have been straightened out. This year, our hospital has been designated as a designated unit for industrial injury insurance. After various efforts, we have now streamlined various procedures and laid the foundation for the second half of the year.
X. It has publicized the new image of the hospital in radio, television, newspapers, the Internet, and the publication of promotional materials. The newspaper has articles, television has images, and radio has sound. 15 external reports, more than 10,000 publicity materials were printed, 6 banners and slogans were produced, 4 health educations and 8 publicity cards, and the website rate was 7,300.
11. In the first half of the year, the fifteenth training course for blind massage was successfully held. The number of trainers reached 25. While teaching them the basis of massage, they pay special attention to their ideological and political education, especially the education of the "four-self" spirit, so that they can psychologically overcome disability, reshape the ideal of life, and realize the value of life as well as a healthy person.
12. Investment in infrastructure construction has increased significantly. In the first half of this year, under the condition of very tight funding sources, our hospital tightened various expenses, built medical equipment, housing and infrastructure, environmental and comprehensive service capacity, invested in the beautification and lighting of the hospital environment, and renovated the office. The laundry room has been added, and the air conditioning has been installed in the rehabilitation training room and clinic to provide patients with a comfortable and landscaping environment, which has significantly improved the overall level of the hospital .
Summarizing the work in the first half of the year, we get the following enlightenment from it:
First, build a long-term mechanism to promote the sustainable development of hospitals .
The first is to establish a mechanism for sustained learning. Build and continuously improve the learning mechanism and use mechanisms to ensure that the establishment of learning hospitals develops on a healthy and sustainable track. Organize a weekly study of "Self-Drive" and "No Excuses", and have a record and experience.
Execution is a long-overlooked topic. There are countless people with great wisdom, but only those who know how to perform are successful; countless companies have great ideas, but only those companies that know how to implement are successful. In order to further improve the management ability of the middle-level cadres of our hospital, the middle level of the organization watched the video of "Win in Execution" taught by the famous doctor Yu Shiwei, a total of 6 sets. Through the study, it caused a lot of repercussions. The middle-level cadres of the whole hospital exchanged their experiences after learning about "winning in execution". And use what you have learned to work.
The second is to establish a long-term mechanism for the value of supervision. Supervision is the internal evaluation mechanism for medical quality construction in our hospital. After half a year of implementation, it has become an institutionalized and standardized work. The staff will take turns to supervise the work of Zhou, and implement the interactive management mechanism of the director and employee director. On-duty inspections conducted on-site inspections of medical documents, medical procedures, service processes, organizational disciplines, and environmental sanitation on a regular basis or irregularly, and urged them to improve. In order to implement the value-based system, our hospital issued the “Attendance Registration Register for the Week”, and it was clear that the value of the weekly inspection will be registered at the appropriate time, and the weekly summary will be announced at the middle-level meeting. Submit the office on time for review, evaluation, and filing.
Third, change the concept, implement the Sunshine Project, and further deepen the reform of the personnel system.
At the beginning of this year, our school implemented open competition and started the reform, which opened the prelude to the reform of the hospital personnel distribution system. From the perspective of establishing a new mechanism for selecting and appointing talented people, talented people and energetic cadres, the reform of the personnel distribution system has been further deepened. The hospital has launched a competition for directors of the open campaign and established a good employment mechanism for the survival of the fittest. This effectively It has enhanced the sense of responsibility of middle-level cadres and department staff, strengthened the management of departments, and further embodies the open, fair and just mechanism for selecting and recommending talents, thus broadening the horizon of selecting cadres and broadening the “caliber” road to make more The employees see the growth of their profession and play an stimulating role, which further increases the cadre's sense of responsibility, mission and management. This also makes the hospital 's government affairs more and more open, fair and fair.
Fourth, improve the system, system innovation has achieved initial results, and the quality of medical services has been continuously improved.
At the beginning of this year, our institute passed the establishment and improvement of the "Regulations on the Establishment of the Supervision Team", the "Value System", the "Learning System", the "Interaction System for Staff and Staff Members", the "Attendance Examination System", and the "Responsibilities of the Director". Several rules and regulations, such as the "fines system", have made the work of the hospital embark on an institutionalized, standardized and scientific track. Institutional innovation has further mobilized the enthusiasm of the majority of cadres and workers in the hospital and promoted the construction of a harmonious hospital . In just half a year, the hospital has a new scene.
Fifth, to improve the level of professional technology, highlighting the creation of high-quality, high-quality medical services is an important indicator of patient, family, and social evaluation hospital satisfaction. Our hospital has always focused on strengthening medical quality management, improving professional and technical standards, and building technology brands as a focus of building a public satisfaction hospital .
1. Further implement the system management system, inpatient medical record writing, outpatient medical records, and disease record, etc., regularly supervise, identify problems, formulate measures, and improve.
2. Taking the science and technology as the driving force to enhance the stamina of hospital development. Our institute implemented the strategy of developing science and technology, and through the methods of coming in and going out, we increased the intensity of personnel training and achieved remarkable results.
6. Adhering to service innovation and integrating humanistic care services is not a mantra, but a real action. Under the concept of “people-oriented”, our hospital is based on “all for patients, for patients, for all patients”, facing medical service competition. To propose medical service innovation, integrate modern humanities culture into hospitals , and create high-level service concepts and humanistic care.
The "patient-centered" service concept has been deeply rooted in the hearts of the people. The formation of healthy, harmonious and orderly competition among various departments, the spirit of cooperation between departments has been continuously enhanced, and a good situation of service, quality, efficiency and management has been formed. The spirit of cooperation and teamwork are constantly emerging.
The “three-in-one, five-hearted, six-one” service was launched, that is, the formalization of facility management, service standardization, and ward familyization. With sincerity, love, care, care, and sincerity, we poured a cup of water and presented a bouquet of flowers for the patient. Send a greeting card, hand a handkerchief, send a smile, and say a greeting. Such as assisting patients to eat water, medication, washing, bathing, shampooing, male patient haircut shaving, handling urination, turning over, helping to get out of bed, responding to patient calls, bed finishing, maintaining ward order, etc. So that when the family members send the patients to the hospital for treatment, they can go to work to feel at ease, feel relieved, and let the patients feel at ease, from the outpatient to the ward, from admission to discharge, from the front to the person, the medical staff use the truth, the truth, the affection, Family, emotions, feelings, the implementation of one-stop service, reflecting the hospital to provide patients with true feelings of service. At the time of discharge, the patient or family members were also reminded of the matters of rehabilitation, health care, medication, diet, exercise, review, etc., focused patients were followed up, and on-site services were carried out. The implementation of this initiative has been welcomed and praised by the majority of patients and their families.
7. Paying attention to the construction of hospital culture and demonstrating that the construction of characteristic culture in our hospital plays an increasingly important role in the modern management of hospitals . The core of cultural construction is the use of intangible forces such as beliefs and morals, advocating people-oriented, morality first, and establishing The best image of the hospital .
In the first half of this year, our hospital continued to strengthen the construction of hospital culture and spiritual civilization.
Through a series of activities, further condense emotions, stimulate innovation, enhance the image of the hospital , condense emotions, inspire people, and enhance the image. The cultural construction of our hospital reflects the characteristics of the hospital .
1. In 2006, our hospital was designated as the designated medical rehabilitation institution for industrial injury insurance by the Municipal Labor and Social Security Bureau. In order to enable employees to fully understand the relevant knowledge of industrial injury insurance, on the afternoon of March 7, our hospital organized a work-related injury insurance as the main content. Knowledge contest. Two-thirds of the women workers in the hospital participated in the competition and competed with knowledge with amazing perseverance. According to the competition rules, the first, second and third prizes were also awarded for encouragement.
2. In order to encourage the majority of nurses to inherit and carry forward the glorious tradition of nursing, treat each patient with love, care and responsibility, and do a good job in healing and saving people. On May 10th, our nurses held a knowledge contest to celebrate their holiday. Ten nurses participated enthusiastically and achieved satisfactory results. Comrade Guo Wei, the second outpatient, took the lead with superb skills and superb theory.
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