Report on the implementation of the Hospital Management Year in XXX Hospital in 2019

In order to carry out the spirit of the 16th National Congress of the Communist Party of China and the 3rd and 4th Plenary Sessions of the 16th Central Committee, adhere to the "people-oriented" scientific development concept, and firmly establish the "patient-centered" service concept and the purpose of serving the people, our hospital is actively and steadily The “ Hospital Management Year” campaign was launched and promoted in order to continuously improve the quality of medical services and promote the scientific, standardized and standardized construction of hospital management. Through this activity, not only improved service attitude, but also standardized medical behavior and reduced medical expenses. Not only improve the quality of medical care, but also ensure medical safety. The following is the specific situation of the " Hospital Management Year" activities of our hospital:

First, the guiding ideology of this activity is clear. Guided by Deng Xiaoping Theory and the important thinking of the "Three Represents", the spirit of the 16th National Congress of the Communist Party of China and the Third and Fourth Plenary Sessions of the 16th Central Committee will be implemented. The management system of "quality, safety, service, cost, performance" has placed the pursuit of social benefits, safeguarding the interests of the people, and building a harmonious relationship between doctors and patients. Now the medical services of our hospital are closer to the people and close to the society. And continue to meet the growing medical needs of the people.

Second, since the establishment of the leading group, the division of labor has been clear, which not only strengthened the management work, but also ensured that the “ Hospital Management Year” activities were carried out effectively. This time, the " Hospital Management Year" activities were closely integrated with the educational activities to maintain the advanced nature of Party members, and the vanguard and exemplary role of Party members was fully exerted.

3. Since the implementation of the activity, the leading group has conducted a random inspection of the implementation of each department. The results of the random inspection are as follows:

1. The “ Hospital Management Year” activity is mainly to carry out a series of work “taking patients as the center and improving the quality of medical services” to help hospitals and departments improve their management systems, improve management mechanisms, and achieve continuous improvement of existing work. In order to achieve the scientific management objectives of “quality for management, order for management, management for talents, management for discipline, management for efficiency, management for efficiency”, and better serve the health of the people. In the activities, all departments insisted on seeking truth from facts, focusing on the principle of improvement, based on objective understanding of defects, and continuous improvement of work, with obvious effects.

2. All departments have organically combined the educational activities to maintain the advanced nature of party members and the “ Hospital Management Year” activities, and carried forward the spirit of promoting reform and rectification through education; and also combined the “ Hospital Management Year” with its own service work. Promote service by activity. There was no prioritization in the work, and the actual effect was replaced by formalism, which was unrealistic and talked about.

3. Medical staff were not found to receive and request “red envelopes” and other gifts from patients and their families, as well as rebates, commissions and other improper incomes in various names; pharmacies strictly implemented national drug price policies; and all functional departments strictly implemented medical services. The charging standard does not appear to set up new charging items without authorization from the state regulations; the financial department of the hospital adheres to the principle of “unified leadership and centralized management”, and does not set up accounts, “small treasury”, etc.; Separation and other systems are complete.

Fourth, the " Hospital Management Year" activities are still being carried out in an orderly manner. In the future, we will have to base ourselves on the current situation and focus on the future. We must not only solve the real problems, but also take into account the long-term effects and avoid quick success. Our hospital should continue to implement the " Hospital Management Year" activities to the actual work of caring for the interests of patients, and take the development path of quality and efficiency. We must also adhere to the treatment of diseases, reasonable inspection, rational use of drugs; improve the quality control system of medical quality and safety, implement the medical quality and safety responsibility system and accountability system, prevent medical accidents, reduce disputes between doctors and patients, and ensure medical safety. It is also necessary to take the initiative to accept the supervision of medical expenses by the society and patients, and timely handle the complaints of patients for illegal charges; it is also necessary to conscientiously implement the relevant provisions of “centralized bidding” and “drug price management” of drugs; it is necessary to correct unreasonable inspections and irrationalities. Medication, unreasonable charges and other issues.

In the future, our hospital should be good at summing up the experience of the " Hospital Management Year" activities, and strive to standardize, institutionalize, and standardize the experience, to establish a continuous improvement mechanism for long-term medical service quality, and to continue the continuous improvement of management quality and medical service quality. Efforts to achieve continuous improvement in hospital management quality and quality of medical services.

XXX Hospital

2006-10-10