On the Innovation of Customs Humanities Environment

Judging from the practice of Shenzhen Customs in the past year, we have grasped the "three innovations" of innovative management concepts, innovative management systems and innovative management methods under the guidance of the principle of "administration by law, customs control, economy and development". Business construction, to improve the quality, improve efficiency, improve the treatment of the "three improvements" to grasp the team building, in the leadership team to get out of the shadow of corruption cases, reshape the image of Shenzhen Customs has achieved good results, but also has been affirmed in all aspects . However, with the requirements of the principle of “administration according to law, checking the country, serving the economy, and promoting development”, we comprehensively measure our work. This way of cutting customs work into two major blocks of business construction and team building still fails to get rid of singles. The predicament of the traditional model has not fundamentally solved many problems that have plagued Customs for many years. To give full play to the overall benefits of various customs constructions and to achieve new developments in the customs sector in the new century, we must introduce the concept of customs environment construction while focusing on business construction and team building, and realize the innovation of the human environment with people-oriented. This will fully realize the requirements of the 16-character policy and provide a solid and solid material foundation and a steady stream of spiritual power for the sustainable development of the customs industry in the 21st century.
I. The Importance of Innovating the Customs Humanities Environment The connotation of the customs and humanities environment is biological. The environment refers to the sum of the various factors surrounding the space of the group and the life and development of the group. For example, all ecological factors such as temperature, humidity, food, oxygen, carbon dioxide, and other related organisms that have direct or indirect effects on the growth, development, reproduction, behavior, and distribution of biological groups.
Customs Humanities Environment refers to the combination of the activity space surrounding the customs group and the social and material conditions affecting the work, life and development of the customs group. The tangible, intangible, material, and spiritual factors that directly or indirectly affect the various needs of customs officers, such as physiology, safety, socialization, respect and self-realization, including working environment, living conditions, political status, material treatment, External evaluation, role orientation, regional culture, customs, and common thinking patterns, behavior patterns, group psychology, value standards, interpersonal relationships, etc. formed in long-term activities in a specific space belong to the customs and humanities environment.
The formation of the customs humanities environment as an industry, the customs system has the characteristics of vertical leadership, self-contained system, professionalism and independence. Directly affiliated with the Customs and Excise Department, each of them constitutes a super-stable material and spiritual cultural circle that is relatively independent of other social forms. In Shenzhen and other long-established customs and customs, their members have long worked and lived in a circle. Several generations met in the same day, recuperated and lived for the rest of their lives. Organizational forms, work patterns, occupational habits, industry sensitivities and working terms with the characteristics of the customs industry, through the eyes and ears, conventions, interactions, long-term accumulation and inheritance, gradually solidified into the thinking mode and behavior mode of the personnel inside the circle. Value standards, group psychology, industry customs, communication methods and popular language, even rise to the level of ideas, become intangible moral trends and codes of conduct. All of these together constitute a unique customs and cultural environment.
The significance of innovating the customs and humanities environment For a long time, the construction of the customs and humanities environment has been subordinated to the team building, and has appeared in the form of “concerning people's lives and carrying out popular cultural and sports activities” and has played a role in cooperating with daily ideological work. As the value of the soft environment as an intangible resource is increasingly recognized by people, the time is ripe for the important position of the customs and humanities environment. Innovating the customs and humanities environment and making it play an irreplaceable important role has become an urgent need for customs to enter a new era:
1. Get out of the need for material life and spiritual life. Modern industrial civilization has brought enormous material wealth, but also brought fierce competition for interests. The traditional moral creeds such as "doing what you don't want, don't do it to others", "convenient with others, convenient for yourself", and "to compare the heart" formed by agricultural civilization lose their persuasive power under the modern and brutal competition that can often only be "win-win". The richness of material life brings the emptiness of spiritual life, and this kind of rebellion brings extreme spiritual confusion to people. Holding high moral flags to get out of spiritual dilemmas, setting up lofty ideals to get rid of the crisis of faith, creating a spiritual home that cultivates sentiment, purifies the body and mind, cultivates character, and shapes personality is a difficult problem to be solved in modernization, and it is also a difficult problem that the customs urgently needs to solve. Under the circumstance that the traditional business construction and team building ideas are powerless, this task falls on the shoulder of the humanistic environment construction.
2. The need to implement incentives for customs officers. With the development of the socialist market economy, except for the members of a very small number of difficult groups, the basic living problems of most Customs officers have been or are being resolved. According to Maslow's hierarchy of needs, after the lower levels of physiology and safety are met, they turn to middle and high levels of social, respectful and self-fulfilling needs. The needs of the customs officers have changed, and the incentives provided by the organization must also change. How to provide a variety of high-quality materials and spiritual food to meet the needs of different levels of customs, naturally enter the important agenda of the customs leaders.
3. Create the needs of modern customs. The most important thing in socialist modernization is the modernization of people. The modernization of people is first and foremost the modernization of ideas. If the mainstream concept of most people is in a state of rigidity, westernization, feudalization, or excessive retention of old ideas, any reform is likely to face two kinds of outcomes: one is failure, and the other is out of shape. The environment creates people, and people's behavior also creates the environment. From the perspective of the environment's reaction to people, building and innovating the customs and humanities environment is actually the idea of ​​building and innovating customs personnel, which is tantamount to creating new customs officers. Customs modernization in particular requires the realization of this innovative environment and the interaction and benign cycle between newcomers.
4. The need to achieve sustainable development of the customs industry. Since the Third Plenary Session of the Eleventh Central Committee, the Customs has been reforming its own problems and adapting to the needs of the situation. Since the 1990s, the status of customs has increased with the importance of foreign trade. The process of customs reform has accelerated with the acceleration of economic development, and it has increasingly affected the nerves of higher-level leaders, local governments, enterprises and the society. In order to avoid the risks brought about by the increase of reform costs, “careful design and careful construction” is necessary, but more important is to mobilize the subjective initiative of the customs officers through the humanistic environment construction, and to change the decision-making layer. "I want to change" to the executive level, take the initiative to pick up the burden, actively resolve the risks, and ensure the sustainable development of the customs.
Second, Shenzhen Customs Humanities Ecological Environment The human ecological environment is the result of the comprehensive effects of various environmental factors under certain conditions. The humane ecological environment of Shenzhen Customs has outstanding regional characteristics, distinctive Nanpai cultural characteristics, strong customs industry characteristics and a brand of centuries-old history.
Working environment - busy business, boring work and government departments and other law enforcement units, the waste gas, dust, noise pollution at the land port is serious, the passengers at the inspection port have a large daily throughput, and the sea is very difficult and dangerous. Most jobs are simple and boring. The operation is repeated monotonously. In the case of increasing business volume year by year, some of the positions of the second-line customs are like the factory assembly line. The weight of the bronze seal is added to the customs clearance of the first-line customs passage, which is equivalent to the total score of the Olympic weightlifting champion. Long-term work in this environment has not seen a fundamental improvement, the new customs officers lack new stimuli, and the mood is unstable; the old customs officers lose patience and are tired and tired. Under a busy scene, there are lurking incentives for low efficiency and poor attitude. In addition, the directly affiliated customs and subordinate customs office buildings were built in the early days of the establishment of the special zone. The age of the building is aging, the facilities are old and the space is narrow. Compared with the changing environment of the special zone, the customs officers are old-fashioned, outdated and oppressive.
Material conditions - more than enough stability, insufficient incentives Most customs areas are less green, lack of sports and leisure facilities. The cadres of the same rank are usually about 20 square meters less than the housing units of the municipal units. Except for a small number of long-term illnesses, spouses laid off, and family changes, the income of customs officers is significantly lower than that of other port units, law enforcement agencies, and municipal authorities. After the new cadres entered the customs, marriage, home purchase, child care and family support came one after another, and the economy was overwhelmed. The customs officers are in a poor working environment. They go home to face small houses, go out to meet with friends, and earn a lot of income. They always feel the dwarf in a psychological way and lack professional pride. Once a strong temptation occurs, it is difficult for a weak will not be knocked down. At the end of July 2001, the supervision office issued 1020 questionnaires on party style and clean government construction to Guanzhong, and 51.4% attributed the unhealthy trend of the industry to low salary. The lack of material incentives can be seen.
Mode of Thinking - It is a cultural burden to be cautious and follow the rules of the past century. Directly affiliated with the Customs and Excise Department is the executive agency with a strong tool color, and it is difficult for creative thinking to enter the traditional mainstream culture. Located in the special zone and adjacent to the special geographical environment of Hong Kong, the contradiction of "regular supervision and efficient customs clearance" is particularly prominent. A traffic jam at a land port can directly affect the lives of residents in Sheung Shui and Yuen Long in Hong Kong. A wrongful administrative ruling can cause concern to the NPC, CPPCC representatives, and the Shenzhen and Hong Kong governments to the State Council. The nature of the work with high risk and sensitivity has led to a mode of thinking that is cautious and disciplined. In a positive sense, it can act in strict accordance with the provisions; in a negative sense, it affects pioneering and innovation. After 2000, the misunderstandings and behaviors of "checking insurance and service hazards" appear in the team are actually investigating and dealing with law enforcement corruption cases such as Zhao Yucun, and activating the reflection of the hidden negative administrative conservative factors.
Behavior mode - rich in emotions and lack of reason In a sense, Shenzhen Customs is a "resource-rich mine" of the customs system. The port is dense, the number of customs officers is large, and the business categories are complete, with new signs and tendencies. Situations and new problems often appear first, and the conditions for reform windows and experimental fields are very sufficient. However, for a long time, due to the subjective and objective reasons such as the rapid growth of business volume, the management is too poor to cope with, and the executive level is exhausted. Over time, the characteristics of the industry that are determined to be strong are solidified into a simple execution behavior, and the ability of the key personnel to perform their brains is relatively weak. No time to think - → have time to reluctant to think - → gradually become accustomed to thinking - → heavy and dry thinking, follow this linear trajectory development, more labor and spiral rise less, the amount of accumulation is more The transformation is less, many achievements cannot be summed up due to lack of deep rational thinking, and the contribution made is not commensurate with its status.
Group psychology - bear the burden of humiliation, burying the head and hard work. In addition to the short-term decentralization of local administration during the ten years of turmoil, since the Qing Dynasty customs customs evolution, despite the change of the name of the system, the nature of the central stationed local units under the customs vertical leadership system remains basically unchanged. It is always between the conflict of central interests and local interests. The difficulty of changing the reality of the central and living places, the balance between “check and service” that is difficult to grasp, and the various collisions between the special administrative region and the special economic zone have gradually formed the unique survival wisdom of Shenzhen Customs. The accumulation is the group psychology with the main manifestation form of bearing the burden of humiliation and burying the head. This kind of psychological set contradicts one body. The burden and hard work reflect the tenacity and strong endurance of tempering; the humiliation and the burying of the head have passive and negative components, which become a hotbed for nurturing a pure business view.
The value standard - useful first, based on the nature of the nature of the customs, is also determined by the nature of the "real culture" in recent years, the decline of "virtual culture", the team and the leadership, there are errors in varying degrees Understand the tendency of being pragmatic and excessively pursuing pragmatism. Some even use the usefulness as the sole criterion for evaluating everything, and demonize and exclude spiritual civilization. The performance is: heavy business work, light political work; the use of heavy cadres, the training of light cadres; the resolution of individual problems, the exploration of light general laws; the realization of interests before the eyes, the study of light long-term planning; the award of heavy papers, The application of light theory; the completion of heavy business indicators, light foundation and grassroots construction, etc. People have no long-term care, they must have near-worry, they are too useful, they are easy to engage in short-term behavior, lack strategic vision, and lay a foundation for the lack of foundation; blind pursuit of pragmatism, lack of cultural support and understanding of the nature of things, will be a headache The foot hurts the doctor's foot, and ultimately it is impossible to make a point.
Interpersonal relationship - focus on the reality, less customer-friendly Guangdong is the earliest area of ​​trade, the color of commodity economy is thicker than the vast areas of the north. As a special economic zone, Shenzhen is more directly influenced by various foreign cultures. The penetration of commodity economy into non-economic areas is more thorough, and the commercialization of emotions is less tender and packaged. Under the impact of the tide of commodities, the normal relations between the relatively simple colleagues, fellow villagers, classmates, comrades-in-arms, and the same dialect area within the Customs were also affected or even polluted. There was less warmth, more practical, less implicit, and more. Straight. What's more, some grassroots units lead their own styles of impureness and misconduct. Under the influence of some of them, some of the customs officers have taken the slogan of “selling money and squandering”, which is seriously polluting the atmosphere and seriously ruining the image.
Third, the way to innovate the customs and humanities environment The generation of the humane ecological environment is the product of certain rules of development. Only by knowing and grasping this law can the environment develop and change in the expected direction.
Grasp the law of interaction between people and the environment, and realize the harmony between people and the environment. People are born in the environment and develop in the environment. "Heaven and man are united" and influence each other. Poor mountains and waters, lack of resources, land can not carry enough people, people's basic survival needs can not be met, can only "natural choices, survival of the fittest", human nature is easy to fight, strong and powerful; full of light, fertile land, people "Clothing food and drink, knowing honor and disgrace, Cangjie real, knowing etiquette", Qingshan green water to support temperament, to stimulate beauty, human nature is easy to peace and kindness, gentle and elegant. The humanistic environment is the materialization and externalization of human beings, and the reaction to human beings is even greater. Therefore, we must pay attention to the improvement of the "hard environment", strengthen the port transformation, build office buildings, and solve the living environment and other issues. On the other hand, we must also pay attention to the innovation of “soft environment” – through concept innovation, establish new partnerships with law enforcement agencies and enterprises, adjust the supervision mentality, relieve tension; through institutional innovation, the customs officers from the complicated affairs Relieve, reduce links, formalities, and avoid duplication of labor; rely on modern technology to achieve maximum separation of customs, noise, and exhaust gas, reduce labor intensity, and improve the regulatory environment. When the customs and the human environment reach a new harmony, it is the day when the customs and services are balanced at a new height.
Grasping the law of transformation of matter and spirit, and improving the treatment of spiritual material on the material basis is related to the ability of the managed object. The higher the treatment, the stronger the ability of the manager to withstand the management. On the contrary, the rebellious mentality is strong, and it is easy to produce opposing emotions and intensify contradictions. Material treatment is more about the diligence and integrity of the public authorities. The cheap government is not inefficient and bribes. Although modern science and technology shortens people's geographical distance, people still live in a limited space. The psychological satisfaction with material treatment is still limited by the “smell and hear”, that is, the general level of the area where they live for a long time. system. Therefore, as far as customs is concerned, the psychological satisfaction of the customs officers cannot be measured in terms of the absolute value of the income level, but should be based on the income level of the local civil servants. As far as the practice of some brothers' customs is concerned, in order to stimulate professional pride, it is necessary to make their material treatment higher than that of the local port units and political and legal departments, and at least not lower than the average level of the government departments. Otherwise, the human environment will be lost due to the necessary Material support is difficult to react. Therefore, it is necessary to understand and solve the reasonable need for customs officers to be a decent civil servant and win social respect from a strategic perspective. The solution to the problem is to establish a customs “pension” system, set up a pension account for each customs officer, progress progressively according to rank and service years, redeem once at retirement, and deduct the disciplinary circumstances until it is written off. In this way, the rights and responsibilities of the customs officers are directly linked, so that the risk of losing the “pension” is enough to resist the general corrosion bribery and greatly enhance the overall anti-corruption ability of the team.
Grasping the law of self-satisfaction, achieving maximum satisfaction in the spiritual world In order to achieve self-satisfaction, the Eastern civilization is characterized by introversion, paying attention to interpersonal relationships, and emphasizing self-satisfaction. Western civilization is characterized by the release of style, focusing on the individuality of the publicity, emphasizing the expansion of instinct. The Customs innovating the humanistic environment should take its essence in these two civilizations, abandon its dross, and embark on a new path with the spirit of the times and customs. On the one hand, we must constantly meet the reasonable needs of customs officers, and realize that the self-satisfaction of customs officers is a gradual line. Over time, new desires are constantly generated. Old desires constantly adjust expectations, so they can only be approached and cannot be exhausted. . Customs' mission is to meet its legitimate needs within the policy framework, based on changes in the situation and its own capabilities. On the other hand, it is necessary to make great efforts to create a spiritual home and build a spiritual pillar to meet the spiritual needs of customs officers. Recognizing that in this materialistic and tempting world, only spiritual wealth is the greatest abundance, and only spiritual power is the most powerful force against material temptation. Therefore, in party members' ideological education, we must pay attention to words and education, highlight ideals, beliefs, morals, and "three outlooks" education, and guard against superficial and cult religious polluting positions; we must pay more attention to physical education and encourage leaders to be the moral model of their units. Due to the personal misconduct of leading individuals, a partial crisis of confidence and a crisis of faith have emerged.
Grasping the laws of "protection" and "improvement" and rationally developing the humanistic ecological environment of Shenzhen Customs, which is naturally formed by the humanistic ecological environment, is a limited and valuable resource. It must adhere to the principle of active protection and the principle of careful improvement. Active protection is to promote its predatory development. For example, the group psychology of "bearing humiliation and burying hard work" should pay full attention to the spiritual core of selfless dedication and encourage the bright side of "bearing weight" and "hard work"; if it is not encouraged, it will whipping fast cattle and let the honest people suffer losses. To make the existing honesty become a rare species that is on the verge of extinction, and ultimately lead to desertification of the human environment. Careful improvement is to avoid shortcomings and develop and utilize them on the basis of compliance with laws. Change is absolute, and constant is relative. The new era calls for a new spirit. The great climate of the times has changed, and the human ecological environment itself has to change, and this will continue to develop. However, this change must be a change under the premise of protection, and it is a change that fully takes note of the vulnerability of the human ecological environment. Therefore, we must abandon the negative factors and protect the positive factors, so as to avoid what Mr. Lu Xun said: in order to splash the water, the children are also spilled out. For example, "bearing humiliation and burying hard work", "tolerance" and "buried head" need to be abandoned. "Loading weight" and "hard work" need to be preserved and innovated. The result of innovation should be the full understanding of the customs in the face of the customs, so that the "weight-bearing" mentally easy, correctly grasp the development direction of the customs cause, so that "hard work" is more rational.
Grasping the rule of law and the rule of virtue, using "soft constraints" to supplement the "hard constraints", the rule of law adjusts people's external behavior, and morality adjusts people's inner world. The rule of law is a "hard constraint", constraining behavior, and virtue is a "soft constraint" that constrains the heart. The law stipulates basic rules in the name of the state and adjusts social life by enacting mandatory provisions. As a value judgment, morality realizes social control through dialogue and communication. With the development of the situation, the “hard constraints” of the Customs to strictly control the customs and strengthen the management of the team have become an inevitable trend. This must be based on the people-oriented, “soft court” and “spiritual law”. Work hard to make up for the shortcomings of "hard constraints": First, use "warm feelings" to make up "ruthlessness", legal rigidity, discipline and ruthlessness, but in the management of the warmth of humanistic care, customs officers are easy to accept. The second is to use "condemnation" to supplement "sanctions". The scope of legal adjustment is limited, and the scope of moral adjustment is wide. For the content that cannot be adjusted by law, it is necessary to give full play to the role of moral "second line of defense" to condemn. The third is to use "prevention" to supplement "punishment", prevent precautions, inspire self-awareness and moral consciousness, punish and awaken reflection, repentance and self-criticism. The fourth is to use "consciousness" to make up "mandatory". In the use of discretion, we should focus on the use of moral self-consciousness to constrain "freedom" in order to achieve fairness in the outcome of "discrimination." The fifth is to use "reasonable" to make up "legal". For the phenomenon of "reasonable and illegal, legal and irrational" that often occurs in law enforcement practice, with a high sense of moral responsibility, actively report to the relevant superiors and competent authorities, and strive for the current law. Solved within the framework. The sixth is to use "inner" to supplement "external". The 16-character policy should be transformed from the top-down superior requirements into the inner "legislation" of the customs officers, and finally transformed into voluntary behavioral activities.
Grasp the different needs of different levels of customs officers, apply diversified incentives according to the trend of social development, apply different incentives to different needs of different levels of customs, and combine diversified incentives: Combine “positive incentives” with “negative incentives”. Grasping the awareness of the survival of the fittest under the conditions of market economy, encouraging competition, letting the "energy" stand out; grasping the establishment of a relaxed and harmonious atmosphere of the customs family, diluting the win or lose, and giving the "flat" the opportunity to continue to compete. The second is to combine material incentives with spiritual incentives, combined with the reform of the personnel system, and the reform of the distribution system for the use of incentives, and the improvement of the system for awarding merits from the customs system. The third is to combine "dominant incentives" with "hidden incentives". For the outstanding customs officers who are in the lower ranks of the customs duty series, focus on the use of various explicit incentive elements such as bonuses, merits, awards, etc., to reward the performance of their posts. For the leading cadres at all levels of the customs, focusing on the use of hidden elements such as power, status and reputation, and stimulating the realization of their self-worth. When the level of material treatment of the customs group is already leading in the region, and the material incentive effect is declining due to marginal utility, it is necessary to gradually reduce the proportion of material incentives and increase the proportion of spiritual incentives.
Grasping the law that culture is the key factor of the human environment, and realizing the sustainable development of the customs industry. Regardless of society, nation, country, region, unit and individual, the increasingly fierce competition of comprehensive strength is more and more prominently expressed as knowledge power and Competition for cultural power. Culture, on the other hand, occupies an extremely important position in this competition. As far as customs is concerned, the sustainable development strategy is to achieve coordinated development of team building and business construction, and culture is an important guarantee for achieving sustainable development strategies. This requires culture as the soul and blood of the customs team, using advanced culture to innovate the human environment, accumulating spiritual wealth and accumulating spiritual strength for the development of the customs in the new century; using advanced culture to adjust internal contradictions, integrate team strength, and coordinate work Constantly promote the steady progress of the customs industry; regard morality, conviction and ideals as the core of customs culture, build the customs team into a cultured army, and continuously demonstrate the morality of the civilized division to the society through high-level “checks and services”. Image.
The innovation of the customs and humanities environment construction, through grasping the interaction between people and the environment, stimulates the subjective initiative of customs officers, improves the law enforcement level of “check and service”, and promotes the development of advanced productive forces. Promote the advanced culture of socialism by enhancing the moral level and spiritual realm of customs officers. By providing the spirit of sustainable development for the construction of the customs team and business development, we will promote the development of the customs industry and safeguard the fundamental interests of the overwhelming majority of the people in China. Therefore, strengthening the construction of the customs and humanities environment is an effective way to practice the important thinking of the "Three Represents". The innovation of the customs and humanities environment represents the development direction of the customs industry.